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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

SPF 50 recall. Do Not trust this brand! Allies of skin are recalling their Spf50 because of quality issues. I bought mine on their UK website. I have been chasing them for a refund but I have been in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been using the Allies of Skin 0.1% Retinal & Peptides Advanced Repair Night Cream for quite some time, and it has become one of my favourite skincare products. This is not my first purch... Ver más

Valorada con 3 estrellas sobre 5

Products are amazing! Their formulations are innovative and power packed. However, I will stop supporting a company with a loyalty program that requires you to spend a minimum amount to use your point... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The products are pricey but extremely effective while not being harsh on the skin. I will repurchase and try new ones. Personally I'd rather splurge on one very good serum and then build a more afford... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de productos de belleza
  2. Tienda de cosméticos

Escrito por la empresa

Born in 2016 from our founder and formulator Nicolas Travis’s journey healing from traumatic facial injuries, Allies of Skin creates the most effective products to bring continuous improvement, repair, and hope to your skin, no matter your life stage or concerns. Our multifunctional formulas tend to even the trickiest issues with the power of what Nic calls “supercharged clinicals” — maxed-out concentrations of clinically proven actives that do more in less time. Every benefit-packed product taps into the skin’s natural ability to regenerate, maintaining its peak performance far beyond what’s traditionally possible. All people deserve to experience effortless joy and self-confidence when they look in the mirror, whether they’re struggling with serious skin issues or simply going about their day. We’re here to honor your unique brilliance, inside and out, and help you feel fearless in your skin always.


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

64 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 94% de las opiniones negativas

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3,2

Todas las opiniones

(64)

40 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

One of my favourite retinal products

I have been using the Allies of Skin 0.1% Retinal & Peptides Advanced Repair Night Cream for quite some time, and it has become one of my favourite skincare products.

This is not my first purchase — I keep coming back to it because I really like the formula and the results. With regular use, my skin looks smoother, more even and well cared for, and I can definitely see an improvement in its overall texture.

I also appreciate that, despite the high concentration of retinal, the product works very well for my skin when introduced gradually and used correctly. The texture is pleasant, it fits easily into my evening routine, and a small amount is enough.

Overall, I am very happy with this product and will continue repurchasing it. Definitely one of the best retinal products I have tried.

5 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

SPF 50 recall UK

SPF 50 recall. Do Not trust this brand!
Allies of skin are recalling their Spf50 because of quality issues. I bought mine on their UK website. I have been chasing them for a refund but I have been informed that they are not prepared to do it. I had to do a lengthy registration on their recall link but no credit has been given at this time. Unbelievably bad customer service.

20 de agosto de 2026
Opinión espontánea
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Respuesta de Allies of Skin

Thank you for raising this, and we’re sorry to hear about your experience with the process. Once a registration has been submitted and approved, eligible refunds are generally issued within approximately 30 days in the form of an electronic prepaid card.

We’d like to look into your specific situation and make sure you’re getting the appropriate support. Please reach out to us at ask@allies.shop with your details so our team can assist you directly.

Valorada con 1 estrellas sobre 5

This is the end

I have been a loyal Allies of Skin customer for over two years, using "The One" Sunscreen Gel consistently. The recent voluntary recall of this product was a huge shock, but the way the company has handled the aftermath is even more disappointing.

A quality failure of this scale should have been caught much earlier—especially given how much the brand emphasized its lengthy development process and strict standards.
To make matters worse:

- No refunds, only store vouchers: Instead of refunding affected customers, they offer store credit—forcing people whose trust they broke to spend more money with them.
- No accountability for past purchases: Compensation only applies to unused products currently in hand, ignoring loyal customers who have been using an ineffective product for years.
- Zero response from customer service: I submitted feedback regarding this policy, and my message was completely ignored.

Trusting a brand with sun protection is a big deal. Failing on product quality is bad enough, but ignoring loyal customers and refusing proper monetary refunds is completely unacceptable.

20 de agosto de 2026
Opinión espontánea
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Respuesta de Allies of Skin

Niklas, we understand your frustration and appreciate you raising your concerns. To clarify, eligible refunds are issued via an electronic prepaid card, not a voucher or store credit, and can be used wherever the card is accepted.

We also recognize that individual circumstances can vary, including situations where a customer may no longer have the product. We understand that you have now been connected with the appropriate support team who can review the specifics of your claim and work with you toward a resolution. Please don’t hesitate to reach out if we can be of further assistance.

Valorada con 3 estrellas sobre 5

Products are amazing, loyalty program terrible

Products are amazing! Their formulations are innovative and power packed. However, I will stop supporting a company with a loyalty program that requires you to spend a minimum amount to use your points/vouchers. Spend $130 to use a $30 voucher? That’s less of a discount than their sale prices. What’s the point of loyalty and points when they essentially hold no additional value.

12 de agosto de 2026
Opinión espontánea
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Respuesta de Allies of Skin

Holly, thank you for the kind words about our formulations — hearing that they're delivering for you genuinely means a lot. We also hear you clearly on the loyalty program. We've passed this to the team who own our rewards structure, because feedback this specific is exactly what shapes those decisions. In the meantime, please email ask@allies.shop with the address linked to your account and we'll take a look at your points balance with you. We'd be sorry to lose you over this, and we're grateful you took the time to explain why.

Valorada con 5 estrellas sobre 5

Happy Repeat Customer

I am a repeat customer and have recommended products, especially the growth factor serum, to others. The price point is a bit high, but for the quality of the formulation it is worth it. I also love their rewards programs.

10 de julio de 2026
Opinión espontánea
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Respuesta de Allies of Skin

Thank you so much for your continued support and for recommending our Multi Peptides & GF Advanced Lifting Serum to others. It truly means the world to us, and we're so grateful to have you as part of the Allies of Skin community.

Valorada con 5 estrellas sobre 5

Easy and intuitive

Easy and intuitive website. Phenomenal products - I've been using 4 of their serums for 2 months and have noticed a huge improvement in my skin. I will continue to use these products for the rest of my life! I've never noticed significant improvements with products before this line. I love this line, their offerings, and the ease of ordering with them.

30 de abril de 2026
Opinión espontánea
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Respuesta de Allies of Skin

Thank you so much for your wonderful review!
It means so much to hear that you've seen such a noticeable improvement in your skin after just two months and that our products have made such a lasting impression. We're also happy to know you've had a seamless experience shopping with us.
Thank you for your trust and support. We look forward to being part of your skincare journey for many years to come!

Valorada con 5 estrellas sobre 5

A True and Wise Investment

When I first started debating whether or not to try out AoS, I'll admit I was super hesitant because of the price. I'm a skincare freak/aficionado, and I've tried tons of products from tons of brands. I've ended up paying so much for tons of products that would be ridiculous to use at the same time for my desired results. Who has time to put on 3+ serums on the face with moisturizer to make you look like you've gone overkill?

Before I make purchases, I study the ingredients list like a legal contract. I was really impressed with all the ingredients in products like the Copper Peptide, Vitamin C, and the Azelaic and Kojic acid serums (I use the 30% Vitamin C, and my face doesn't fall off). Finally, I caved in and purchased the Copper Peptide Serum first. After two nights, the dark acne spots peppering my forehead vanished, and the redness from my prescription retinoid calmed almost completely, making my skin look the best it has ever looked!

The 30% Vitamin C serum is amazing - I use it about two times a week. I'm very well acquainted with Vit C - if you're not, it's okay to start at 20% because the ingredients of both are very comparable and do almost the same things. However, I'd like to point out that you should pay attention to the bottle because your face has to be wet for the Vitamin C serums to work - it took me months to find that out, because I didn't read the bottle carefully. After learning how to use this serum, it's been nothing but lovely!

The Kojic and Azelaic acid serum is extremely effective. I'm bald, so I use this on both my scalp and face. I haven't had a whitehead or blackhead in about a month after using this for that long. It does get a little peppery depending on how you've cleansed, I noticed, but the feeling goes away in 2 minutes. Combined with the Copper Peptide serum, my complexion is perfect - even if I have a blemish, you wouldn't be able to see it easily.

The Beta Glucan serum is such a lowkey hero. When my skin decides to act up and burn up, I use this serum with the Copper Peptide Serum. The combination of these two serums is so pampering! The Beta Glucan serum has a texture that's similar to a light summer moisturizer. This works for me as a moisturizer in the summer, beneath sunscreen.

The Amino Acids and Peptides moisturizer is lush. The directions do say to use a hazelnut amount, but I've learned that you really don't need that much because of all of the moisturizing factors in it.

If you look at the ingredients of each product and see what each one does, you'll understand their price points a bit better. Something like the Multi-Peptide and GF serum has high-quality ingredients. You can try to find dupes for these, but it wouldn't work, and you'd end up spending the same amount of money for 5 serums (and look crazy), or you can invest in a couple of AoS serums that give excellent results.

Shipping and delivery take a while, so I make sure to order a week and a half before running out. That's really the one weakness I see. One can say the price point is a weakness, and I won't argue with you whatsoever. Pick the highest-leverage serum for yourself, and you'll be okay (and you'll definitely be curious about the others).

4 de julio de 2026
Opinión espontánea
Logotipo de Allies of Skin

Respuesta de Allies of Skin

Thank you so much for taking the time to share such a thoughtful and detailed review. It truly means so much to us.

We love hearing how you've incorporated so many of our products into your routine and that the Copper Tripeptide & Ectoin Advanced Repair Serum, 20% Vitamin C Brighten + Firm Serum, 35% Vitamin C+ Perfecting Serum, Azelaic & Kojic Advanced Clarifying Serum, Molecular Barrier Recovery Cream Balm, and Peptides & Antioxidants Advanced Firming Daily Treatment have delivered such meaningful results for your skin.

We also appreciate your honest perspective on pricing and shipping. Your feedback helps us continue improving, and we're grateful for your understanding of the care, research, and high-performance ingredients that go into every formula.

Thank you for your trust, your support, and for sharing your experience with such care. Reviews like yours help others make informed decisions, and we're so grateful to have you as part of the Allies of Skin community.

Valorada con 4 estrellas sobre 5

The product line is great

The product line is great. The website is easier to navigate. I guess my only concern is the cost and how much money I’m spending on my skin care. My skin is never looked better, but I could definitely say my wallets looking kind of slim. I just wish it wasn’t so expensive

8 de julio de 2026
Opinión espontánea
Logotipo de Allies of Skin

Respuesta de Allies of Skin

Thank you so much for taking the time to share your feedback!
We're so happy to hear that you're enjoying our products and finding the website easy to navigate. Knowing that your skin has never looked better is the greatest compliment we could receive.
We also appreciate your honest thoughts on pricing. Our goal is to create high-performance formulas with carefully selected ingredients that deliver meaningful results, and we're grateful you've chosen Allies of Skin as part of your skincare routine.

Valorada con 5 estrellas sobre 5

10/10 would recommend Allies of Skin

10/10 would recommend Allies of Skin. These are the only products I use and they have completely changed the texture and appearance of my skin. I have very sensitive skin and now I never have any issues. Honestly, you don’t need any skincare from any other brand. They have everything you need. 🩷 Also, the Azelaic acid is by far the best skincare I’ve ever used in my life.

8 de julio de 2026
Opinión espontánea
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Respuesta de Allies of Skin

Thank you so much for your incredible review!

We're absolutely thrilled to hear how much Allies of Skin has transformed your skin and that our formulas have worked so well for your sensitive skin. It means the world to us to know we've become your trusted skincare routine.

We're especially delighted that the Azelaic & Kojic Advanced Clarifying Serum has become your all time favorite! Thank you for your trust, your support, and for recommending us to others.

Valorada con 5 estrellas sobre 5

Worth the splurge

The products are pricey but extremely effective while not being harsh on the skin. I will repurchase and try new ones. Personally I'd rather splurge on one very good serum and then build a more affordable/budget routine with cleansers from The Ordinary, a Korean cream and SPF, drugstore body lotion, etc, as to me what matters most is a good serum.

1 de julio de 2026
Opinión espontánea
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Respuesta de Allies of Skin

Thank you so much for your thoughtful review!

We're delighted to hear that you've found our formulas both effective and gentle on your skin. We love your approach to building a skincare routine, and we're honored that you've chosen Allies of Skin as your go to for the products that matter most.

Thank you for your trust and support. We can't wait for you to discover even more favorites!

Valorada con 1 estrellas sobre 5

Useless products and super expensive

1 de junio de 2026
Opinión espontánea
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Respuesta de Allies of Skin

Hi Queen B, thank you for taking the time to share this. We're genuinely sorry to hear the products didn't live up to what you were hoping for. We'd really like to understand what happened and make it right, but we're not able to find your order from your review alone. Could you please email us at ask@allies.shop with your order number or the email you ordered under? Whether it's the results, the fit for your skin, or something else, we want to help.

Valorada con 5 estrellas sobre 5

I have been a loyal customer for over a…

I have been a loyal customer for over a year! I had an unfortunate mishap and my $270 bottle of peptides fell off my sink and shattered losing precious product. Allies replaced it at no charge!

28 de junio de 2026
Opinión espontánea
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Respuesta de Allies of Skin

Thank you so much for your kind words and for being such a loyal member of the Allies of Skin community!
We're so sorry to hear about the accident with your Peptides Serum, but we're glad our team was able to help. Knowing we've earned your trust means the world to us, and we're grateful to be part of your skincare journey.

Valorada con 5 estrellas sobre 5

Not only are the formulations…

Not only are the formulations incredible. You get real results with consistent use. To top it off, the customer service is absolutely amazing. 10/10!!

30 de junio de 2026
Opinión espontánea
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Respuesta de Allies of Skin

Thank you so much for your kind words! We're thrilled to hear that you've experienced great results with our formulations and that our customer care team made such a positive impression.
Your support and trust mean the world to us. Thank you for being part of the Allies of Skin community!

Valorada con 5 estrellas sobre 5

Excellent Customer Service and Great Shopping Experience

I've been purchasing Allies of Skin products directly from their official website for quite a while now, and it's always my preferred place to shop.

One of the biggest advantages is that there are almost always promotions available, whether it's discounts, special offers, or complimentary gifts with purchase and it makes ordering directly from the brand feel rewarding.

Another feature I really appreciate is the loyalty program. It's great to earn points with purchases and redeem them for additional gifts or discounts.

I've had a couple of issues with orders in the past, and each time the customer support team responded very quickly and helped resolve everything smoothly. Moreover, customer support is also available for product advice. Whenever I've reached out about how to use certain products or how to incorporate them into my routine, I've received detailed explanations and helpful recommendations that genuinely improved my experience with the products.

Overall, I've had consistently positive experiences with both the brand and their customer service, which is why I continue to purchase exclusively from the official website.

30 de junio de 2026
Opinión espontánea
Logotipo de Allies of Skin

Respuesta de Allies of Skin

Thank you for your thoughtful review and for being such a valued member of the Allies of Skin community.

We're delighted to hear that you've consistently enjoyed shopping with us. It means even more to know that our Customer Experience team has been able to support you, not only when resolving order inquiries, but also by helping you get the most out of your skincare routine.



Providing exceptional service and expert guidance is something we care deeply about, and we're grateful that you've taken the time to recognize our team's efforts.

Thank you for your continued trust and support. We look forward to being part of your skincare journey for many years to come.

Valorada con 5 estrellas sobre 5

Every product Ive tried I love and Ive…

Every product Ive tried I love and Ive tried almost all of them! Very high quality, effective skincare. The formulations are next level. I will always repurchase their copper peptide serum.. my skin loves it! The face was is so nice and hydrating! You cant go wrong with any of their products. Fast shipping too!

25 de junio de 2026
Opinión espontánea
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Respuesta de Allies of Skin

We're honored to hear that you've tried almost all of our products and that they've earned a place in your routine. It means so much to know you appreciate the quality and performance of our formulations.

We're especially thrilled that the Copper Peptides Serum is a forever favorite. Hearing that your skin loves our products is the highest compliment we can receive.

Thank you for your continued trust and support, and we're delighted that you've also had a great shipping experience. We look forward to being part of your skincare journey for many years to come!

Valorada con 5 estrellas sobre 5

l am absolutely delighted with this…

l am absolutely delighted with this cosmetic! The products really do what they promise. My skin feels incredibly well-groomed, smooth and optimally supplied. You immediately notice that high-quality ingredients are used here. The textures are extremely pleasant and are absorbed quickly, without greasing. For me a clear 5-star rating - I will definitely order again!

29 de junio de 2026
Opinión espontánea
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Respuesta de Allies of Skin

We're thrilled to hear that you've had such a positive experience with our products and that they're delivering the results you were hoping for. Knowing that your skin feels smooth, nourished, and well cared for is exactly what we strive to achieve with every formula we create.

We're especially grateful for your kind words about our textures and high-quality ingredients. It means so much to our team to know they're making a difference.

Thank you for your trust and support. We can't wait to welcome you back for your next order!

Valorada con 5 estrellas sobre 5

I have ordered quite a few times

I have ordered quite a few times, they have a great loyalty program and have codes for orders of 2 or 3 or more products as a routine. For me the clear winners are the lipbalm, the eyecream and the tranexamic acid <3

1 de junio de 2026
Opinión espontánea
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Respuesta de Allies of Skin

Thank you so much for your wonderful review and for being such a loyal member of the Allies of Skin community!

We're thrilled to hear you've enjoyed shopping with us and have found value in our loyalty program and routine offers. It makes us especially happy to know that our Lip Balm, Eye Cream, and Tranexamic Acid Serum have become your clear favorites!

Thank you for your continued trust and support. We can't wait to continue being part of your skincare journey.

Valorada con 5 estrellas sobre 5

I have been very pleased with all of…

I have been very pleased with all of the products so far. Especially the face wash and vitamin c serum.

29 de junio de 2026
Opinión espontánea
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Respuesta de Allies of Skin

Thank you so much for your glowing review!

We're delighted to hear that you've been so pleased with your Allies of Skin experience, and we're especially happy to know that the Face Wash and Vitamin C Serum have become favorites.

Your support and feedback mean so much to us, and we're grateful to be part of your skincare journey. We look forward to continuing to bring you products you love.

Valorada con 5 estrellas sobre 5

Love this brand

Love this brand, already use it for 4 years and very satisfied with it

29 de junio de 2026
Opinión espontánea
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Respuesta de Allies of Skin

Thank you for your kind words and, most importantly, for your incredible support over the past four years.

We're truly grateful to have you as part of our community and look forward to being part of your skincare journey for many years to come.

Valorada con 1 estrellas sobre 5

Do not purchase from this site

Do not purchase from this site! I've been sucked into a subscription and cannot cancel it. The only way to log into my account is sending a code to my email, but then I don't receive the email. I even added their domain and multiple email address as "safe recipients" to make sure. There isn't a phone number to call, I've emailed them about not able to log in to my account and 3 days later, I still haven't received a message back. Customer service is atrocious.

26 de junio de 2026
Opinión espontánea
Logotipo de Allies of Skin

Respuesta de Allies of Skin

We're so sorry to hear about your experience, and we completely understand how frustrating this must have been.
We previously sent a reply from our customer care team at ask@allies.shop, but it appears our email may not have reached your inbox. We've sent another follow up because we'd truly love the opportunity to help get this resolved for you.

If you don't see our message, would you mind checking your spam or junk folder for emails from ask@allies.shop? If it's still not there, please reply here or send us another email (or reach out from an alternate email address if possible), and we'll make sure we help you access your account and resolve your subscription as quickly as we can.

We're truly sorry for the frustration this has caused and appreciate you bringing it to our attention. We look forward to making this right.

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