Alloy Wheels Direct Opiniones 450

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great service from Chris and the team at alloy wheels direct. I ordered set of alloys, tyres and TPMS for 5 series which arrived pristine, pre-inflated and balanced and ready to fit. Great selection,... Ver más

Valorada con 5 estrellas sobre 5

Great service and support - highly recommended I recently purchased a set of C11 Alpina wheels and had a small issue getting the centre caps fitted properly. Initially it seemed like a c... Ver más

Valorada con 5 estrellas sobre 5

Great service, comprehensive response to my initial query with excellent and helpful information. Once we’d selected and ordered our chosen wheels, tyres and accessories communication continued to... Ver más

Valorada con 4 estrellas sobre 5

My only criticism regards your shipping charge policies. If multiple copies of the same item are purchased, shipping should be charged on the total weight NOT the number of item purchased times the... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ruedas
  2. Tienda de accesorios para automóviles

Escrito por la empresa

Genuine | New | Guaranteed 20 years of knowledge in the OEM wheel market. See 4K Videos of all our Brand New Genuine OEM wheels on YouTube: https://www.youtube.com/@AlloyWheelsDirectLtd Thought you had to go to your main dealer to buy OEM wheels? Think again.. we take the pain out of your main dealer experience and ship to your door.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

450 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 60% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Good service and massively cheaper than a main dealer.

My wife had managed to buckle all 4 wheels on her TTRS and Audi wanted a small fortune to put it right. Alloy Wheels Direct were nearly half the price for exactly the same wheels, better tyres and including mobile fitting. Great service and more convenient. Would recommend and use again in a heartbeat.

30 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Honest and fare company

Honest and fare company. Communication is quick. Refunds are quick and overall a great experience. I’ll make sure to visit them again in the future!
Greats robin from the netherlands

15 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience all around

Great price, great service, prompt delivery of genuine Mercedes Benz wheels. So glad to have found Alloy Wheels Direct. I was able to get the genuine/oem 20 inch wheels I wanted for a much lower price than at the dealership (including savings on the mandatory “core fee” imposed in the US) Staff was super helpful and patiently answered all of my questions. Wheels shipped directly from Germany to my preferred local tire shop for mounting and arrived in less than one week. Great experience all around - highly recommend.

8 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I called Alloys Wheels Direct

I called Alloys Wheels Direct. I asked them a question about rims. I was not purchasing anything but need an expert opinion. They had me send pictures of the rim I was looking to buy and discovered the buyer was giving me the wrong information. (Bolt pattern) If it was not for the kindness of this gentleman who gave time to my question, I would have been stuck for $900.00 It is much appreciated, and I would recommend this company all day long.

Michael Grome

9 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

There were initial problems with delays…

There were initial problems with delays and misplaced items but on top of that they sent me an additional item which I didn't request and charged me for it without my authorisation. Told them many times they can come and collect it, gave multiple addresses... I certainly wouldn't recommend them to anyone unless you don't mind paying for their mistakes.

2 de julio de 2024
Opinión espontánea
Logotipo de Alloy Wheels Direct

Respuesta de Alloy Wheels Direct

Hi Arunas, thank you for your feedback. I have investigated your case thoroughly.
You ordered two special AMG caps on Friday 22nd March. We emailed you on Tuesday 26th March that we had only one in stock and that the second had been ordered from our Mercedes partner. You requested that we send the cap we had in stock immediately, which was done on 27th March and delivered to you on 5th April (UPS tracking 1Z01E3236846709371 ). However, we had not seen that UPS had changed the tracking number from the time we sent the shipment (originally 1Z01E3236847177426 )
We had thought that the package was lost and so re-ordered two special AMG caps for you from our Mercedes partner on 3rd April.
However, you did not notify us that the first shipment (clearly marked with our branding) arrived on 5th April and it was only when we discovered the UPS tracking number change on 22nd April and relayed this to you to that you acknowledge receiving the "lost" package. So we despatched 2 special AMG caps again on 10th April by UPS: 1Z01E3236848568485 which were delivered a few days later.
We offered for you to keep the over-delivered AMG cap at a huge discount but you indicated that you wanted to return it. You requested collection from your office address and this was arranged for Friday 26th April but you were not available when the courier arrived. You told us that you were then on holiday until 15th May and we followed up with you on 27th May to again send the courier to collect from your office. Once again the collection failed and the parcel was not made available.
The only reason you received a greater number of caps than you ordered was because you did not tell us when you received the first delivery on 5th April and only acknowledged this when we emailed you with evidence on 22nd April.
I see the fault in the UPS system that replaced our initial tracking number and acknowledge that as our appointed carrier, we hold ultimate responsibility.
As I have indicated by email yesterday, we can arrange for a convenient drop-off location for the extra AMG cap and as soon as this arrives back with us (at no cost to you), we will refund you.

In direct response to your feedback, nothing was sent by mistake. An over delivery was made because you did not tell us that the first item had in fact arrived. We attempted collection twice on separate days but you were unavailable.

Chris
CEO & Founder

Valorada con 5 estrellas sobre 5

Service oriented and excellent communication

I was deciding on ordering a pair of rims but I had my reservations. Tony reached out and helped to clarify my doubts. He also provided updates on the shipping status to Singapore and the communication was excellent. All in all, a fantastic experience dealing with him.

3 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent company a real find

Truly excellent company to deal with,supplying genuine top quality products.
Tony was a pleasure to deal with from the first conversation through to delivery, answering any questions and doubts patiently without any pressure to buy whatsoever, resulting in me receiving the exact wheels I wanted to give my RS4 vorsprung the look I thought it should have had from the factory.
I am absolutely delighted with the final result and with the service I encountered along the way.Many thanks Tony it was a pleasure.
Dave

22 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

Excellent Service - Received great support and communication from Tony in ensuring i bought the correct item. Great service and quick delivery - highly recommend Alloy Wheels Direct !!

6 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer care and service

I ordered 4 wheel caps and received an email from Tony saying that he wasn't sure that they would fit as I have after market wheels. I was sure that I had measured the caps correctly, so he suggested that he send just one cap so I could check, and if it fitted he would send the remaining 3 caps at no extra shipping charge. This meant that if the cap didn't fit I would only lose the money for 1 cap and not for the price of 4. This showed excellent customer care and proved that he wasn't prepared to charge full price for a product which in his expert opinion may not be right for me. As it happened, when I received the first cap, it did fit, and true to his word, Tony sent the remaining 3 caps at no extra charge. From one very happy customer!

31 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

I am not a savvy car person. I purchased rims without tires and they reached out to me and offered to add tires so I dont have to find them locally, balance etc. They made recommendations and delivered fast. I am thrilled with the rims and the customer service that I received.

18 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Communication was great

Communication was great, prompt and all useful information transmitted .

Tony went above and beyond on helping to clarify all my questions and to offer the best available items.

Cheers alloys direct, thanks Tony

2 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Great experience. Purchased wheels with mounted tires. Couldn’t ask for better service, or delivery of finished product. Tony was very helpful and took care of everything. Highly recommend.

12 de abril de 2024
Opinión espontánea

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