If I could give zero stars I would
If I could give zero stars I would. The owner (Ian) of Allstars ‘sharpened’ my daughters figure skates… except he didn’t and instead he irreversibly damaged them to such a large extent that they were dangerous and she ended up with multiple injuries (we are thankful it wasn’t more serious as it could have been). When we approached Ian about this (we were really calm, understanding of his incompetence and polite about our suggestion that he lookef at the damaged blades etc) Ian was extremely rude and made it clear that he was not going to help to rectify the problem. When I pushed for him to look at them, he made the problem worse by shaving off the whole heel of the blade in an attempt to get rid of the evidence (we already had photos thankfully) The blades were since independently assessed by expert blade technicians and were condemned as unsafe and irreparable. Overall, Ian made it clear that he had no moral compass and that he couldn’t care less about his incompetence and damage to my daughter’s blades. His error ended up costing us £800 on total but could have been resolved by Ian providing a cheap like for like replacement of the original blades that he damaged. The worst part was that he seemed smug about causing injuries to my daughter. He tried to gaslight us by claiming to know more about landing jumps than her coaches.i wish we could upload a photo of how he butchered her skating blades here as skater near his Bristol shop really need to know the risks they are taking if they decide to use his business. His shop in Swindon is thankfully closing now so Swindon will be safe but Bristol customers need to be made aware, not just for their bank balance but for their safety.
