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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I used vouchers to buy from your company but the remaining amount from vouchers these company u never consolidate them to provide me or sent me anything... There's items that looked big upon arriva... Ver más

Valorada con 5 estrellas sobre 5

when ever am looking for any equipment BAFANA always get in touch .the guy communicates i orderd my tomato slicer cutter after i did my payment the following day before 2pm i received some places you... Ver más

Valorada con 3 estrellas sobre 5

Hi to whom it may concern I appreciate the help when I called in for information as I ordered my machine online and was happy to collect my order when ready I was told 7-14 working days which I w... Ver más

Valorada con 5 estrellas sobre 5

Alpaco found the Glass Dome we were searching for, for our Wedding Day. Bafana was very helpful, when there was a delay with the shipment, he kept me up to date via email and telephonically, and reass... Ver más

Información sobre la empresa

  1. Tienda de suministros para restaurantes
  2. también en la categoría
  3. Equipamiento para panaderías
  4. Proveedor de equipamiento para helados
  5. Proveedor de productos de limpieza

Escrito por la empresa

At Alpaco Catering & Equipment, we don’t just supply products—we drive progress. Founded in 2009, our mission has always been bold: to reshape international trade with a strong focus on Southern African markets, including Zambia, Zimbabwe, Botswana, Namibia, Uganda, and Ethiopia. We are not content with simply keeping up; we aim to stay ahead. Through strategic integrations and cutting-edge solutions, we enhance our existing customer relationships while forging new ones, always pushing the boundaries of what’s possible in the catering and equipment industry. Our team is more than just knowledgeable—we are specialists, trained to understand every detail of our extensive product range. This allows us to anticipate your needs, provide expert guidance, and deliver beyond expectations.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

107 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(107)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quick and friendly service from Katlego

I needed a urgent order for my small bussiness,

I emailed to enquire and immediately Katlego responded with assistance.

I want to say Thank you from the bottom of my heart for your friendly and quick assistance, thanks to I will have some very happy customers.

22 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from Katlego

Great service from Katlego, thank you so much for assisting in getting the beverage dispenser to us so quickly. Thank you for all your tireless assistance and good demeaner. We appreciate you and will definitely recommend the company for anyone who is looking for a great deal and excellent service.

22 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service!

Excellent service!! Very friendly staff. Got feedback the whole time on my orders. I have spent more than R30000 at Alpaco the past few months and even though I was a bit sceptical at first, I will only buy from them in the future.

19 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst Service

I honestly do not know how anyone could give this company a 5 star review. I placed 9 orders with them, starting with the first order on 16 April 2024, I have received a partial delivery on the first order and 1 item on the second order placed on 02 May 202, nothing on the subsequent orders. It has been more than FIVE months since the first order was placed. We received vouchers from Coca Cola given to our business as rewards. These vouchers get paid to Alpaco Catering, they are not giving equipment away for free. I honestly hope that Coca Cola has not paid for these orders that have not been fulfilled. I have phoned this company numerous times, being told that items are not in stock and they have to procure (website shows items in stock). 5 months to procure goods?? They have moved, this has caused a delay, so many excuses. If they do not want to service customers who are part of a rewards system, why did they accept orders from Coca Cola's customers, they are not doing these customers a favour, they are being paid. These vouchers could be paid to another company who understands the meaning of service. This is the worst company I have ever dealt with in my 32 years of being in business.

19 de septiembre de 2024
Opinión espontánea
Logotipo de alpacocatering.co.za

Respuesta de alpacocatering.co.za

Thank you for taking the time to provide your feedback. We regret that your experience with our company has not met your expectations and appreciate the opportunity to address your concerns.

Order Delays: We fully understand the inconvenience caused by the delays you've experienced. While our goal is always to ensure prompt and efficient delivery, the nature of our niche, project-based business, combined with recent supply chain challenges and our warehouse relocation, has unfortunately impacted some orders. We sincerely apologize for any frustration this has caused.

Communication: You mentioned that you made one call to our team, during which all relevant information about your orders was provided. We regret that you felt this was insufficient. While it isn't always feasible to contact every single customer with in-depth updates within 24 hours due to the size of our team, we are always transparent and ready to assist when queries arise. Our sales staff are on standby to verify stock availability and provide ETAs should customers wish to confirm details before redeeming a voucher.

Stock Availability: We encourage all customers to utilize our transparent stock tracking page (https://alpaco.co.za/pages/real-time-stock-updates), which is designed to give clear and current information on when items will be back in stock. This tool is part of our commitment to keeping our customers informed.

Coca-Cola Partnership: As a trusted and heavily vetted partner in the Coca-Cola program, we are committed to maintaining the high standards expected of us. Our company has been in operation for 15 years, during which time we have worked diligently to leverage our suppliers' offerings to make promotions like this accessible to customers utilizing the voucher system. We take this responsibility seriously and continue to uphold the standards of service that have earned us our place in this industry.

Majority of Orders: While your experience is not indicative of our typical service levels, we want to assure you that the majority of our orders are dispatched within the week they are placed, with many being delivered the following day. We apologize that this has not been reflected in your recent interactions with us.

We take all feedback seriously and will be reaching out to you directly to resolve this matter to your satisfaction. Thank you for bringing this to our attention and for your understanding as we work to improve our service.

Valorada con 5 estrellas sobre 5

A fantastic company indeed..

A fantastic company indeed...
Professional service from start to finish.
Mika and Angela were amazing and nothing was too much of a problem.
Will recommend to anyone wanting to purchase catering equipment.
Thank you guys

13 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thanks to all the friendly staff

Thanks to the staff of Alpaco catering, for my order and the way you treat you customers with dignity, I recommend them, I received my order fast, all product are fresh and wonderful will definitely order again and do recommend

17 de mayo de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

No communication, good products

I liked that the packaging was perfect and I have received everything in good order. The one thing that I really did not like is the lack of client communication. I placed the order on the 5th of March and only received it on the 23rd. With no communication or reply from the online "contact us" form. I did call after a while and the lady was friendly.

22 de marzo de 2024
Valorada con 1 estrellas sobre 5

Had to wait for months to get my order…

Had to wait for months to get my order without being informed on the process, I'm the one who had to reach out, on top of that when my final order arrived it was still short (I haven't received everything I've order) I'm even tired of following up, I just gave up.

19 de marzo de 2024

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