Amantel Opiniones 77

The worst company . They are dishonest thieves. Make sure do not use this company they do fraud with customer a month ago they recharged my account $25 and after a month when I call to my country they say the minutes is expired. They didn’t tell me about minutes expiration. And they didn’t send me any notice about it i was regular customer of this company but more than ten 10 year it’s so sadness.be careful my dear friends.

BEWARE! The absolute worst company I have ever dealt with. In my opinion they are dishonest thieves. Their customer service is in India and it is super unprofessional and horrible. This could be an India based company.
Absolutely horrible!!!

Junky service. I was told that my $5 would be refunded if I was having bad connections. I got "unattended" 3 times when I called but a minute wss taken off each time. I finally got through to my wife one time there was a lot of static and metal noises I could hardly hear her. I tried the next day and instead of my 3 or 4 attempts to be connected to her, I got a message that I did not have enough credit and I needed to top off my credit. 2 minutes were taken off my minutes for each of these calls. I complained at their 800# and I was told that these minutes would be added back on the message I was getting would be investigated and that this would be done in an hour. I waited an hour and the minutes wers not added to my remaining total and their message that I did not have enough credit and needed to top off ti make the call was still there and anithef 2 minutes was taken off. I call the main office and spoke with Able who told me Amantel would not return my purchase amount because I had used minutes. I explained that the minutes being taken off my total were for calls not connected except for one in which I could hardly here my wife. He stuck to his lie - "You used minutes, we won't return your money. Stay away from Amantel. Buy minutes even if they cost a few cents more per minute from a better company such as Rebtel.

Horrible fraud criminal indian company. They steal your money and service never works

Company fraudulently decreased PIN balance.
My PIN balance 25$ was reduced to $0 after a 12-minute call to Sri Lanka. I will no longer use this company. Will be filing a complaint with FCC.

Amantel is a fraud. Call drops, 3 minutes taken away per 1 second calls.

I bought a $50 calling credit. I was given about 650 call minutes. Yet, I have not been able to make more than 20 minutes successful calls out of the 500 minutes that they have taken away from me.

Now, the minutes have been reduced to 160 minutes from 650 minutes. I have called several times to ask why 3 minutes are taking from me for 1 second call drop. they remove 3 minutes per second call made even when they calls are dropping.

The calls are inaudible and often drops multiple times (frequently)

I have called them more than 20 times and they promised to fix the problem, yet, nothing has been done and no time has been refunded back. I called now and the customer care service provider that attended to me was so rude, to the extent that he told me that my concern wasn't his problem and not his concern.

He was absolute rude with I don't care attitude.

Please I want to know why a customer would be charged for 3 minutes just for a call that lasted for 2 seconds? he told me that the 3 minutes is a default for every second call. I have been charged 27 minutes and sometimes 30 minutes for making calls that were less than 3 minutes due to their call dropping. He said that if I want , that I should write to cfr

Amantel Pleases I need all my minutes back or I take this further to every social media. A family member introduced me to Amantel and she has since stopped using Amantel due to similar issues.

I need all my minutes back and this 3 minutes default has to stop.

I have been buying credit from this company for almost 3 yea and just realized today that they are cheating thieves and robbers. I buy the calling about monthly or sometimes twice in a month. I was trying to get a little Easter promo but there didn’t have. So I bought 140 minutes as I needed to make some urgent calls.
I made 3 calls, each not up to a minute. I call another number and it says I have 129 minutes left. How do I move from 141 to 129 minutes. So I called and explained what just happed and this fool tells me that they took three minutes for ever one minute. I don’t understand. I called 20 seconds actually cost me three minutes. This is the biggest worse scam I have ever seen. They are guys are criminals

Amantel is a fraud company. There is no customer care and no one speaks to you directly. Its always via email ****@amantel.com which is suspicious and dodgy. Worst service and they charge premium money to call to India from UK. If you want to get ripped off then use Amantel...use other service/cards to call to India.

This is the worst company out there customer care is below average and rude. The calling service to kenya is very poor always giving busy tone or incorrect pin. They may be blocked by Safaricom since they piggyback on their lines. I spent considerable amount of time with customer service they provided with different local calling numbers but we kept getting incorrect pin. The agent lied about calling my family member from their end and getting thro. They provide bottom of barrel service i regret signing up my family member to their service. I am so frustrated with company but they won't issue refund.

This company charge customer 2 or even 3 times , make sure check you bank s transactions, they did it to me I bout 10 dollars, 3 time same day and also they charge you additional 1 dollar. THIS COMPANY IS NOT TRUSTED COMPANY.

Worst calling card company when it comes to promises provided by sales person. I purchased calling card worth $50 last year. This May 2021, two months before my card expiry; sales person called to say i had still $35 worth left and if i do not renew; I will lose my credit. So i renewed it for another year. Till last week; I had more than 6000 minutes left. Just today, when I tried to call; it says I do not have any credit left. No one answers customer service. I now had to make critical calls to India using my phone's service which is much costlier.
Never going to use Amantell again. They have defrauded me.

I agree with the point that Amantel is a fraudulent mindset company. Being their active current customer I am pissed off on them. After I paid them $5 for the first time, the credit card I used for payment was hacked. Second time, one lady called that I am low on minutes,I need to recharge with their new promotion, I asked her to check my minutes left. She would not and kept on insisting I get the new deal. Openly lied to me,I had over 80% of minutes left. Immediately after I hung up after talking to the supervisor, on the same day, some one made attempt to charge the same credit card fraudulently on line. Apparently their website is not secured and your credit card information gets stolen. Either by their known folks or scammers. Some one from Israel used it successfully first time to pay for some paid Google apps, second time it failed to pay for the similar Google apps because I had reported the fraudulent charge and card was hotlisted. Beware of Amantel app. It was proven dangerous to me.

Worst service ever. Always say line is busy or error occurred. Please don't waste your money.

At the time this seemed very cheap / £5 for 60 minutes to Kenya. Initial set up was disastrous as I had to contact Customer Service. None of their access numbers were working. It is true that their agent did stay on the problem but all he could do was say try again tomorrow.

Tomorrow came and without any difficulty after I’d entered PIN/authorisation code and my recipient’s phone number, I was connected. BUT, line quality is very poor and there is obviously a delay in words reaching the other end. To ensure you can hear each other, and know when to talk, you almost need to say “over” when you’ve finished speaking so the other person knows they can start.

I definitely won’t be buying another package. It’s worth pointing out that although I dial a UK-looking number, at the other end the call appears like it’s coming from a Kenyan mobile!

Amantel is probably the worst International phone calling company out there. Firstly, I receive only 50% minutes I purchase. I lost minutes on unanswered and dropped calls and after buying minutes, I get error messages that I do not have enough credit to make the call and have to try again for the call to go through. Furthermore, Amantel keeps credit card information without my authorization which is against the Law (under the The US Federal Consumer Credit Protection Act). I started complaining after discovering my loses and my lost minutes credited. The problem is, one must keep tracking the ripped off minutes even though AMANTEL has a record and, you cannot complain after the minutes are depleted. On Oct. 14, 2020 I was frustrated with Pinto, one of Amantel's CS Rep..He acted extremely unprofessionally after I requested my account be credited for lost minutes as a result of the error messages, unanswered and dropped calls. He refused and implied I was lying even after requesting him to check my calling history. I asked to speak to the supervisor Mr. Jonge and Pinto responded Jonge wasn't working and that I shouldn't be expecting him to be working 24/7 and to call another time. Jonge had told me to call him directly at ext. 7020 with unresolved issues. I told Pinto he was the most unprofessional CSR I ever dealt with. I have not dealt with Amantel ever since but I complained to my regular Amantel CSR Karan, and told him I would be writing a bad a review on my overall bad experience.

AMANTEL .COM FOR INTERNATIONAL PHONE IS VERY BAD COMPANY. THEY DO STEAL MINUTES . I USE TO PURCHASE MINUTES FROM THIS BAD CO. I DID NOT KNOW THEY STEALING MINUTES TILL I PURCHASED MORE THEN 400 MIN. WHEN I WAS TRY TO USE IT I GOT RECORDED MESSAGE SAYING I DO NOT HAVE CREDIT FOR THOSE 400 MIN. WHEN I CALLED THEY SAID IF DO NOT USE IT WITHIN 6 MONTHS YOU LOOSE IT. DO NOT EVER BUY ANY MINUTES FROM THIS COMPANY.

Amantel.com fraudulently charged my card without my permission after I repeatedly said " I do not need more minutes on my current card". I have reported them to my bank and making sure everyone knows they are corrupt in practices.

I purchased minutes from Amantel and found their service horrible. Calls constantly dropping after about 10 minutes. Today the number I usually call to initiate my long-distance call was a dead line. After several tries, I contacted their customer service. That representative put me through to his supervisor but I ended up with a dead line. I called back and requested to speak to the supervisor again. I did get him this time but couldn't hear him for the children screaming in the background. Long story short, they would not refund the balance of my account. Their service is horrible and the customer service not professional. I would never recommend them.

Scam , I had $ 25 credit and 650 min and suddenly I found today that zero balance , I called them and they misbehaved , no manners for customer service Donot use them , they keep eating my minutes in past and ever charging minutes. bad service. I am tring to report them to better business bureau , rather worst business bureau.

AMANTEL DESERVES ONLY NEGATIVE REVIEWS...

IF THERE WAS SUCH A THING AS NEGATIVE STARS AMANTEL WOULD GET THE HIGHEST NEGATIVE POSSIBLE. I HAD NOTHING BUT PROBLEMS, SO MANY WASTED MINUTES DUE TO THEIR DEBACLES. A COMPLETE AND TOTAL RIP-OFF !!! AFTER MY CONSTANT CALLS TO NOTIFY AMANTEL OF MY ISSUES, SERIOUS FRUSTRATIONS AND DROPPED CALLS OR INACCURATE STATEMENTS OF (ONE EXAMPLE) HAVING 170 MINUTES LEFT BUT NOT ENOUGH TIME TO COMPLETE MY CALL!?!?!?!?!? THE ABSOLUTE WORST AND THEIR REPRESENTATIVES HAVE TO SPEND THEIR DAYS AND NIGHTS CALMING DOWN THEIR CUSTOMERS !!!