Amarae Opiniones 

8
TrustScore: 2 sobre 5

2,2

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información


Información de contacto

2,2

Malo

TrustScore: 2 sobre 5

8 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 87% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

2,2

Todas las opiniones

(8)

8 opiniones en los últimos 12 meses

Escribir una opinión

Comprobamos las opiniones

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Do not use this company

So many reviews with the same experience. Ordered a hat from Lune London, fully thinking it was a UK based company. My order dispatched and I could see it was being sent from China. After 2 weeks and the event I ordered it for passing, the hat arrived. It had been completed squashed and was so badly misshaped, that it was unwearable and therefore faulty, mainly because they put it in a bag not a box to send it. After some lengthy research, I discovered Lune London had shut down and it was now Amarae - how suspicious! I contacted Amarae the day after receiving the item and have fought back and forth with them for 2 weeks with them offering partial refunds or 100% credit notes to buy something else (I will never shop here again). After advising them several times that their refund policy is illegal in the UK and contacting my credit card company, I have finally received a full (minus postage) refund. Do not order from this company under any circumstance!!

5 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAMMERS THAT SHOULD ROT IN THE DEPTHS…

SCAMMERS THAT SHOULD ROT IN THE DEPTHS OF HELL!!!!

Ordered a floral denim jacket from Lune London (now scammer AMARAE) on 23 July, paid £62.95. When it arrived, the quality was nowhere near what was shown in the listing, cheap material that felt like it would fall apart quickly.

I tried to return it and found lunelondon.co.uk completely down. I emailed the support address on my original order confirmation, supportlunelondon.co.uk, and it bounced back with a domain not found error.

As soon as I requested a chargeback, I got a fraudulent looking email asking about the problem with my order. When I replied, that also bounced back.

Later that same afternoon I discovered they’d already relaunched under a new name, Amarae, at amarae.uk, selling the exact same stock. My husband pointed out this looks like a rug pull, where the business disappears the moment there’s a wave of chargebacks, then resurfaces under a different name to keep going.

Neither lunelondon.co.uk nor its support email work, and it seems very likely this will happen again under yet another name. I haven’t been caught out by something like this in a long time and feel pretty stupid for not checking reviews first.

You are THIEVES AND I WISH NOTHING BUT HELL ON EARTH FOR YOU!!!

17 de agosto de 2026
Opinión espontánea
Logotipo de Amarae

Respuesta de Amarae

Hi Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

I received a bikini that wasn’t…

I received a bikini that wasn’t stitched round the edges so the lining was out and on show. I didn’t realise this was a Chinese import otherwise I would not have purchased. Expensive cheap copy. They do not want to refund even though the item is defective and unwearable. They are unwilling to accept a return. Beware do not buy from this site!!

13 de agosto de 2026
Opinión espontánea
Logotipo de Amarae

Respuesta de Amarae

Hi
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

I bought a T-shirt which was far too…

I bought a T-shirt which was far too tight and not near the size I ordered which was medium.I didn't realise that it was sent from China, fully believing this was a UK based company. Trying to return it was almost impossible and I discovered I would have to send it to an address in Canada and pay for it myself. No guarantee I would see that money again or the refund. It fitted a friend so I was happy to let her have it. The item itself is fine, if a bit overpriced. I can't believe I fell into this trap. I should have checked the reviews first. Don't touch them.

27 de julio de 2026
Opinión espontánea
Logotipo de Amarae

Respuesta de Amarae

Hi Trish
Thank you for your feedback.

We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.

We will send you an email shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to clarifying the situation and improving your experience.

Valorada con 1 estrellas sobre 5

Absolutely awful company

Absolutely awful company. This company is a scam. The products are not as listed and it's impossible to return items without paying for international shipping. DO NOT BUY!

10 de agosto de 2026
Opinión espontánea
Logotipo de Amarae

Respuesta de Amarae

Hi
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

Do not buy from this company.

Do not buy from this company.
BEWARE - scam
Not U.K. based.
Same company as Lune London which has been dissolved from U.K. Companies House.
Not based in UK - does not deliver products - charges £25-30 for returns.
Cheap Chinese poor quality. Often doesn’t deliver products - I never received mine.

6 de agosto de 2026
Opinión espontánea
Logotipo de Amarae

Respuesta de Amarae

Hi Sharon'Thank you for your feedback.

We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.

We will send you an email shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to clarifying the situation and improving your experience.

Valorada con 1 estrellas sobre 5

Scam company, see Lune London…

See other review and see Lune London reviews - Lune London was the same company now operating as Amarae. We bought some trousers, they are nothing like what we thought they would be, went to return them to find Lune London doesn't exist as a website anymore but the exact product is on Amarae and it looks like the same set up. Be aware do NOT order from this company. It's a scam.

4 de agosto de 2026
Opinión espontánea
Logotipo de Amarae

Respuesta de Amarae

Hi Rachel
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Valorada con 1 estrellas sobre 5

Was previously trading as Lune London

Was previously trading as Lune London. Buyer beware. Read Lune London reviews before you purchase from this company. I learnt the hard way. This website appears U.K. company, but it isn’t, it’s a smart façade. You can buy same products much cheaper from other websites.

31 de julio de 2026
Opinión espontánea
Logotipo de Amarae

Respuesta de Amarae

Hi Sam
Thank you for your feedback.

We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.

We will send you an email shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to clarifying the situation and improving your experience.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más