amazon.eg Opiniones 82

Recently, i made three orders, one reached me with a different material, the other was a totally wrong order, and the third time, the delivery captain was very unprofessional and the customer service manager was equally unprofessional when i made complaint and he muted the call without giving a reply. The worst experience for buying online

I received delivered message on the application but I didn't receive my order and I was already paid with visa and all the hotlines and amazon support even via email no one responding , so i just need my order or my money back!
Order # 406-2816921-8169960

What they're doing is a regular scam. They've "misplaced" orders several times, trying to deliver the wrong, and obviously much cheaper, products. Don't buy from Egyptian Amazon, and if you do, open the package before giving the courier the pickup code, because they won't accept returns after giving the code.

طلبنا طقمين حلل جلوري يوم ١٧/٣ وبعدها بأربع ايام وصل طقم واحد ولقينا ان الطقم التاني هيوصل بعدها بأسبوع فكلمنا خدمة العملاء الي هي عباره عن ناس بتكذب عالعملاء ومش بيساعدوا ٤ مكالمات مع أشخاص مختلفين وكلهم اجمعوا ع ان الاوردر هيوصل في الميعاد الجديد وهو يوم السبت وللأسف موصلشً فكررت اكلم حد مسؤل سوبرفيزور اسمها منار وحلها للمشكلة ان احنا نكنسل الاوردر ونستنا الفلوس ونطلبه من تاني على الرغم اني وضحت اني مسافر وان دي هدية مينفعش تتأخر بس للاسف مفيش حد بيقدر يساعد وان شايف انهم للاسف useless وان لو على الرولز دي ممكن يستغنوا عن الموظفين.
ولما قلتلها اني الكردت مفهوش فلوس اني ادفع المبلغ من تاني عشان اطلب نفس الاوردر كان ردها انه الحل الوحيد.
أسوء خدمة مع ان أمازون شركة كبيره بس قريب بسبب الناس دي مش هيكون في أمازون مصر بالتحديد.
ولما سالتها بس مشكلتكم وتعطيلكم ممكن أمازون تقدم اعتذار فبكل وقاحة قلتلي هنقدم لحضرتك ١٥٠ جنية مع ان قيمة الاوردر ٦٥٠٠
أسوء خدمة عملاء على الاطلاق

I bought a mobile 18th of Mar, and paid extra for fast delivery at 19th, I wait untill 24th not delivered. However I didn't communicate them at all, they refunded me without any request from my side. And I have to wait for 5 days till the money placed back to my account.

So they collect the money, play with it for a while and return it back, making a note that USD increased over EGP by 5% during that time, so take your money and make you loose without any request from the customer.

I was a very long term satisfied customer of Amazon. The first time after I ordered also items of amazon.eg, I made in general with few exceptions good experiences, about the delivery time and quality of the items, but since almost one month seems to be that amazon.eg will get under..
Almost all orders and deliveries, which are not sold directly by amazon.eg, are not matching anymore the description, are totally different and much cheaper as described.
The customer service team of amazon.eg is trying very hard to help and solve your problems, but seems like they are overwhelmed and helpless in this situation.
You need to invest a lot of work and time to receive your refund..

After paying by Visa for any product, if the product doesn't arrive, they investigate and delay it. They might refund your money within 15 days, but sometimes it takes longer. I'm a victim and I have the order numbers for the items the shipping representatives have defrauded me with. The company isn't taking any action against them, and I suspect they're complicit in this scam.
orders ID
: 407-3401409-3810700
:408-4113070-6928303

Very bad customer service better if not exist as it really only increases your frustration without any solution

Delay for return pickup up to 10 days !!!
Delay for refund process up to 1 month !!!
Mess for customer service agents !!!
Email incidence report !!!
On hold calls for ages with no outcome !!!!
Low quality sellers on platform!!!!
Low quality goods published !!!
I wished there is the option of attaching screenshots of the misery i am facing with them !!! Just waiting to settlement and I will close my account.
NB. I am a prime since it started!!

Very bad, like disastrous, the last time I ordered two items, one of them was damaged, the other was a different item. Very unprofessional and immature.

I haven't received my order payment yet, and the only solution seems to be contacting them. This can only be done through the account I stopped communicating with, so there are no other options. The company's hotline is also unavailable.

Can't log in , Says password invalid, won't sent the email to change it ! Tried again yesterday logged in without password, played a game for 5 minutes, logged me out and could get back in ! Previously I tried to withdraw balance of account, instructions incomprehensible!

Ordered 5 Days Ago(12 Items)
Always They Show OUT FOR DELIVERY, I Keep Waiting!!! No One Call!! 5 Days Gone Like That!
My Full Address And Phone Number Attached! No One Call!

I Get Annoyed! Talked With Customer Support - They Reply Like BOT! NO Solution! They say " we will contact the STATION/ Delivery Man" - Wait Till Mid Night! Blah Blah!

I Canceled My Order. 5 Days + Waiting! Now Let's see what happen regarding refund!!!

After several attempts for someone to come pick up the items, uneducated teenage girls in the customer service say things opposite to each other and the last one that got handed the call and I had to explain the situation again she had an attitude then closing the call thinking she did start the return process as she said she did until I found out 2 days later that she didn’t. Terrible experience.

I JUST WAITED LIKE 3 WHOLE FREAKIN' DAYS JUST FOR AMAZON TO SCREW UP AND *CANCEL* MY ORDER AT THE LAST SECOND. LIKE IT SAID IT WAS ARRIVING AND THEN THEY JUST FLIP ME OFF BY CANCELLING!? AT THIS POINT I MIGHT AS WELL USE SOMETHING ELSE. 0.1 STARS!

My orders have been repeatedly cancelled by Amazon Egypt without any notice, even after payment was successful. Customer service calls are met with scripted responses and I am transferred to different agents every time. There is no proper follow-up, no clear complaint process, and no real effort to resolve the issue.
This has been very frustrating. Can anyone suggest a reliable alternative?

Order made for AirPods Pro 3 and already paid by CC. They sent to me a Non Genuine AirPods 2nd generation and not even original.

They picked up their item back and they want me to wait more than 15 days to follow their non sense policy and God only knows when I will receive my refund.

Tried to reach their customer service and it was the worst experience as they force their agents to work for free may be so they are ZERO helpful and ended the chat without my permission without giving me any solution.

Order Tracking Number: AEG086847867