Amcare by ConvatecOpiniones 

235
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Immediate contact with service provider was very much appreciated. The person I spoke to listened with understanding and gave sound advice based on my requirements. They were knowledgeable about th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fiona was so helpful to me,she kept sending me out different stoma products to try because I was having loads of trouble with the one's I was using. She kept ringing me and checking up on me and givin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've recently switched to Amcare for my stoma supplies. I can't speak highly enough about this company. The staff are extremely pleasant and very supportive!! Nothing is too much trouble. I've dealt w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amcare by Convertec can only be described as perfection I’ve been using this company for all my ileostomy pouches and requirements for over two years now and their service and dedication to excellenc... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipamiento médico
  2. Proveedor de equipos para discapacitados
  3. Grupo de medicina
  4. Tienda de artículos médicos
  5. Fabricante de tecnología médica

Escrito por la empresa

Amcare by Convatec has been delivering care and support to the stoma and continence community for more than 30 years, which is why when you register with us you can relax, knowing that you’re in safe hands. Whether you’re looking for a reliable and discreet prescription delivery service or a friendly voice at the end of the phone when you need it most, you can always depend on us. We are pleased to provide a live chat feature on our website, ensuring that you can easily connect with us whenever you need assistance. As we partner with the NHS, we offer a reliable and discreet, prescription management service. We take all of the stress away from the process, ensuring you receive exactly what products you need, when you need them. Our expert care team are here to support you on all stoma and continence care needs. Whether you need help with what products to use, your prescription or lifestyle support, we can help. At Amcare by Convatec, we make it easy for you to get the support you need. Call us on 0800 88 50 50, reach us via live chat on our website at www.amcarebyconvatec.com, or email us at enquiry@amcaregroup.co.uk


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

235 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,9

Todas las opiniones

(235)

73 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service

Immediate contact with service provider was very much appreciated. The person I spoke to listened with understanding and gave sound advice based on my requirements. They were knowledgeable about the Convatec products and this too was much appreciated.
Happy to recommend this company. Thank you for your time and advice and opportunity to contact the company in the future as required.

22 de junio de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you so much for your thoughtful review - we 're delighted to hear that you've had a positive experience with Amcare. We’re committed to making it easy for our customers to access the services they need, and your feedback reassures us that we’re on the right path.

Kind regards, Amcare

Valorada con 5 estrellas sobre 5

Amazing staff

I've recently switched to Amcare for my stoma supplies. I can't speak highly enough about this company. The staff are extremely pleasant and very supportive!! Nothing is too much trouble. I've dealt with Nicola on a few occasions now and she's been amazing!! She's so understanding and she really cares. She solved a problem for me so I honestly can't thank her enough...she's a credit to Amcare. Thanks so much ❤️

16 de junio de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, Vickie, for your kind words.

Amcare really do pride themselves on supporting customers and making the process as smooth as possible. Many people don’t realise they have a choice in how they receive their stoma or continence supplies. At Amcare, we’re here to make sure you feel supported.

We will pass on your kind words to Nicola, she will be overjoyed to here this!

Kind regards, Amcare

Valorada con 5 estrellas sobre 5

Amcare by Convertec can only be…

Amcare by Convertec can only be described as perfection I’ve been using this company for all my ileostomy pouches and requirements for over two years now and their service and dedication to excellence is outstanding. The lady I deal with by the name of Sharon has been so helpful and professional. I can’t praise her enough a truly outstanding company and fantastic staff that all deserve five stars for pure excellence.
Best regards from Graham Dickenson.

15 de junio de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, Graham, for sharing your experience.

We’re passionate about giving you control over how and when you receive your supplies, because ensuring comfort and confidence in your care matters most to us.

We will pass your kind words on to Sharon, she will be overjoyed to hear this!

Kind regards, Amcare

Valorada con 5 estrellas sobre 5

Excellent customer service

Fiona was so understanding she put me at ease. She took time to help me with my concerns and the samples were here the next day. Excellent customer service.

2 de junio de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you for your kind review.

Here at Amcare, we pride ourselves in being supportive and finding solutions that work for you, and we are overjoyed to hear this has been the case for you.

We will make sure to pass your lovely comments onto Fiona, she will be very happy to hear this.

Kind regards, Amcare

Valorada con 5 estrellas sobre 5

Fiona was so helpful to me,she kept…

Fiona was so helpful to me,she kept sending me out different stoma products to try because I was having loads of trouble with the one's I was using. She kept ringing me and checking up on me and giving me lot's of advice,she wouldn't stop at nothing trying to find the best thing's for me, I would highly recommend using Fiona and amcare by convatec, so kind and helpful in every way. With such great knowledge and so Very kind, thanks so much again Fiona for your time and help.

9 de junio de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, Andrew, for your kind review.

We’re really glad you’ve found a solution that works for you. At Amcare, we know how important it is to have the freedom to help choose the products and delivery options that best suit your lifestyle and medical needs.

Our aim is to make sure you feel supported, and we’re so pleased to hear that Fiona has been able to support you on your journey, we will make sure to pass your kind words onto Fiona, she will be overjoyed to hear this.

Kind regards, Amcare.

Valorada con 5 estrellas sobre 5

Amcare staff have helped me get my life back

Amcare staff have helped me find products that work for me and my body. The Esteem Body pouch has been life-changing. Gone are months of skin damage and daily discomfort. I've got my life back again, confident to get out and about without fear of leakage.

18 de mayo de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, Gerard, for your kind review.

We’re really glad you’ve found a solution that works for you. At Amcare, we know how important it is to have the freedom to help choose the products and delivery options that best suit your lifestyle and medical needs.

We are so glad we have been able to support you on your journey!

Kind regards, Amcare

Valorada con 5 estrellas sobre 5

Faultless customer care

Faultless customer care. A friendly, professional, polite team.
Thank you for looking after me so well.

2 de junio de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, John, for your kind review.

We are so glad to hear the team has been able to support you effectively. Our aim at Amcare is to make sure you feel supported, and we’re so pleased to hear that we have been able to do so!

Valorada con 4 estrellas sobre 5

Trev’s enlightenment

T. Green,from Colne, Lancs: I first contacted Fiona Gurney after receiving a flyer through the post.I was interested in sampling Esteem body pouches for my colostomy stoma. I have had my stoma since 2020,and have tried many different types of stoma pouches.I had problems with the adherence and also allergie and other problems.After discussing my problems with the knowledgable, Fiona we decided that a convex type of pouch would best suit my needs.I was already on a 3.5 mm convex pouch, and Fiona suggested I try the Convatec esteem 7mm convex pouch. This pouch has made my life so much easier. I now don’t have adhesion or other problems with my pouch. Thankyou so much for helping me out, Fiona . It has taken me 6 years to get to where I am now with my stoma and I hope I will have many more years to come without my former pouch problems

28 de mayo de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, Trev, for your kind review.

We’re really glad you’ve found a solution that works for you. At Amcare, we know how important it is to have the freedom to help choose the products and delivery options that best suit your lifestyle and medical needs.

It is great to hear that Fiona has offered such great support, we will be sure to pass your kind words onto her, she will be overjoyed to hear this!

Valorada con 5 estrellas sobre 5

Fantastic products everything was…

Fantastic products everything was perfect. Great to find stoma bags that fit and do not leak. Nicely made.
Easy to use nothing difficult.
Really caring staff on the phone.

25 de abril de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, Paula, for your kind review.

We are so glad to hear you have found products that work for you!

Here at Amcare we are dedicated to making sure you feel supported, and we are so glad to hear we have been able to support you on your journey.

Kind regards, Amcare

Valorada con 5 estrellas sobre 5

Just changed over to Amcare

Just changed over to Amcare. Callum was really lovely and helpful. Explained everything to me. Sent samples and followed up on them. Really happy with them

23 de abril de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Hello Dawn, it’s wonderful that Callum helped you find an excellent product solution. Thank you for taking the time to share this. Best wishes, Amcare

Valorada con 5 estrellas sobre 5

The person I spoke to was Fiona

The person I spoke to, Fiona, was very friendly and knew the products of the company well. She remembered our previous conversations, and was able to discuss my specific needs which have been met by the introduction of the new device. It was a pleasure to speak to her and to know that I can contact the company any time I have a problem or need supplies. Thank you

14 de abril de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, Susan, for your kind review.

Our aim at Amcare is to make sure you feel supported, and we’re so pleased to hear that Fiona has been able to support you on your journey. We will make sure to pass on your lovely comments, she will be elated to hear this.

Kind regards, Amcare.

Valorada con 5 estrellas sobre 5

Fast service professional staff good…

Fast service professional staff good advice excellent products

10 de abril de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, Kevin, for your kind review. We 're delighted to hear that you've had a positive experience with Amcare and have found products that work for you!

Kind regards, Amcare.

Valorada con 5 estrellas sobre 5

Very friendly staff eager to help out…

Very friendly staff eager to help out with any orders or concerns.

1 de abril de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you for your kind words, Christopher. Our aim at Amcare is to make sure you feel supported, and we’re so pleased to hear that we have been able to support you on your journey.

Valorada con 5 estrellas sobre 5

Callum was fantastic if I had a problem…

Callum was fantastic if I had a problem he would sort it out for me thanks again for your support throughout this process trying to help me get my prescription sorted thanks again definitely worth 5*

26 de marzo de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, Nick, for your kind review.

We’re proud to have team members like Callum who go above and beyond to provide great support. I will pass this along to Callum, he will be elated to hear this.

Kind regards, Amcare

Valorada con 5 estrellas sobre 5

Sian was brilliant

Sian was brilliant, able to get me supplies urgently and follow up on usual order, thank you

20 de marzo de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Hello Reece,

This is wonderful to read—thank you for your 5-star review.

Kind regards, Amcare

Valorada con 5 estrellas sobre 5

Dont be afraid to change suppliers aving never been told I could change…

Having never been told I could change suppliers I contacted Amcare after seeing there advert on Facebook for paste(I have a dip) they contacted me allayed my fears about moving and sent me paste and a different bag to try. For the first time in over 2years I have no leaks, change my bag every 3rd day but best of all it is so comfortable I can't tell I have it on.

12 de febrero de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, Susan, for your kind review.

Reviews like this go a long way in showing others that they’re not limited in how they manage their supplies. At Amcare, we’re all about making sure people know they have options and feel confident in the choices they make.

We are so glad to hear you have found products that work so well for you!

Kind regards, Amcare :)

Valorada con 5 estrellas sobre 5

5 * service

Sandra is an absolute ⭐️
Contacted convatec and requested some samples as I wasn't happy with the brand of bags I was using upon discharge. Sandra contacted me and discussed in depth what my issues were and settled on the esteem body bags and diamonds and sent me the samples.
Well im sooo glad she did as during this time I had a delivery of my old bags and they were faulty 🙃 thankfully i had the convatec ones on hand! So I made the switch immediately. Then Sandra rang me to see how I was getting on and I told her about my eventful couple of days and how the samples she sent had saved the day , and being the absolute legend she is sent me out more to tide me over while my prescription got sorted with my new bags on! The level of care and compassion was unmatched and im so grateful! Fantastic company, staff and products!

10 de febrero de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, Lauren, for your kind words and for sharing your experience.

We’re absolutely delighted to hear how well Sandra supported you. She will be over the moon to know her care and compassion made such a difference.

We are so glad the Esteem Body bags and Diamonds are working so well for you! Reviews like yours really help to spread the message that people do have a choice, both in terms of the products they use, as well as how and when they receive them.

Thank you for choosing us, and please don’t hesitate to reach out if there’s ever anything more we can do.

Kind regards, Amcare.

Valorada con 5 estrellas sobre 5

Very impressed with the help and…

Very impressed with the help and support from Reuban. Provided samples very quick which arrived next day and were really effective with helping my issues. Reuban was very informative about products and promt with delivery and communication along with a friendly and approachable manner.
Many thanks Reuban and amcare for a great service!

17 de marzo de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, Jacqueline, for your kind review!

We are so glad to hear you are impressed with the service you received from Reuben and the team.

Here at Amcare, we strive to provide quick and helpful solutions to any problems you may be having, and we are so happy this has been the case for you!

I will pass your words along to Reuben, he will be elated to hear this!

Kind regards, Amcare.

Valorada con 5 estrellas sobre 5

Kevin GLADMAN

Kevin GLADMAN. What a stella fella!! 5" plus for his commitment to my care and attention to detail, catered to my specific needs. Excellent advice, problem solving skills and amazing emotional support all wrapped up in one. Thank you Kevin and im looking forward to your continued support with my bags for life needs. 👍🎊

17 de marzo de 2026
Opinión espontánea
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Respuesta de Amcare by Convatec

Thank you, Leeanne, for your kind review.

We’re so pleased to hear that Kevin has been able to meet your needs and provide you with such excellent care.

At Amcare, we always strive to offer the best support and advice possible, and Kevin will be delighted to hear your lovely feedback.

Kind regards, Amcare

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