Do not bother going to this site if your ID less than 6 months old. It will do you no good they will not take it. Which means you would wind up spending thousands of dollars until you could get contac... Ver más
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Consulta las opiniones de los clientes
It's been a long time since I've met anyone in person - it so happened that my circle of acquaintances was limited to my university mates, and now I'm locked into work. So somehow the skill for making... Ver más
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What annoyed me on other sites was profiles with photos that belonged on magazine covers. Here, it's completely different. People show themselves as they are, which makes them instantly relatable.
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Such an obvious ripoff. I am a very experienced and successful online dater. Wanted to try a new site. I had 100 replies within 2 hours! All Russian and Ukraine ladies. Canned questions and robo answe... Ver más
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Información sobre la empresa
Escrito por la empresa
AmourFactory is an online dating platform designed for those who enjoy the lighter side of romance. It's a space where users can engage in warm, lighthearted conversations that bring charm, laughter, and joy into daily life. Whether you're new to romantic communication or simply want to enjoy easy-going interactions, AmourFactory provides a relaxed and welcoming atmosphere where every message feels natural and uplifting. We believe that connection can start with a simple dialogue. That’s why the platform is built to encourage meaningful conversations without pressure. You set the pace — share your thoughts, exchange smiles, and feel the confidence that comes from being heard and appreciated. With a focus on simplicity and ease, AmourFactory helps you explore the exciting moments that romantic communication can bring. It’s not about searching or chasing, but about letting things unfold through friendly, meaningful exchanges. Each conversation is a step into something brighter — where charm is made, one talk at a time. Join AmourFactory and see how delightful conversations can add spark to your day.
Información de contacto
Estados Unidos
- support@amourfactory.help
- amourfactory.com
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149 opiniones
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Penpals aren't fiction
Penpals aren't fiction, they're reality. I did not believe in it before, but on AmourFactory I got convinced that it is possible to find a best friend even at the other end of the world!
7 de mayo de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Member,
Thank you for sharing a review of your recent experience!
Our team is committed to providing high-quality customer service, and we’re thrilled to hear that our platform made a good impression on you.
If you have any other questions, feel free to contact us via support@Amourfactory.com.
Best Regards,
Amourfactory Customer Support
Please don't trust this site any of you…
Please don't trust this site any of you have any commonsense this company is designed to milk men of money
Look at what they charge. Also I'm very very very sure the woman you select to talk to are not actually the women you are talking to from the pictures, I have just joined and no picture put up yet I had one woman pop up and say I missed you for days all I keep thinking about is you how's that possible I've only just joined. And I want says I'm sucking on a sweet but I could be sucking something else instead a lot of the stuff is said is to do with sex or innuendos which is designed to get men to get into a conversation with them in the belief that they'll be talking about sex and stuff. Just remember every time you reply it's costing you so every time they talk about stuff to try to get you interested but they will reply and pay so it's like a cash cow for the company and I can't see how they can prove that the women on their site are actually real I mean I'd like to see a lot more proof to prove and back it up that these women are actually real the ones you're talking to and not some old lady sat at home being paid just to say anything to you. Question do I trust this site the answer is no not at all it's about them making money off of men they will react to what I have said knowing full well men will be reading this and cost them business they will say sorry you feel this way bla bla bla then say that the woman on there site are real and if you find any not real report them that's just laughable as its them trying to persuade the readers to believe there a real legitimate site.
28 de abril de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Dave,
Thank you for the review!
Please, be kindly informed that our website's mission is to connect people all over the world and make them excited with communication.
Also, please note that we carefully verify women who become our members with the "Validated Member" marks on. We request their identity-confirming documents as well as video verification.
In addition, let me please inform you that members may show their interest in you by different methods to initiate the communication with you.
We do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile.
If you wish us to investigate the particular case, please send us more details at support@amourfactory.com
We are waiting for your reply!
Best regards,
Amourfactory Customer Support
Thanks to AmourFactory developers
Thanks to AmourFactory developers - you made a very good and comfortable website for communication! There are no extra buttons, no unnecessary functions, you just go in and start chatting. That's why I love AmourFactory!
24 de abril de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Bartjan,
Thank you for rating our website and sharing your experience!
Every feedback is greatly appreciated and taken into consideration in order to make our platform for communication a better place.
Best Regards,
Support Team AmourFactory
I've been on all sorts of chat services…
I've been on all sorts of chat services before, so I didn't expect anything special from AmourFactory. It seemed to be a site like all the others - you chat for a while, and the person disappears in the end. But it is not like that! I have been friends with a girl for a few months now!
23 de abril de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Alexander,
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you.
We hope to see you again soon!
We will be glad to assist you in case of any additional questions. Please contact us via support@Amourfactory.com if any assistance is needed.
Kind Regards,
Amourfactory Customer Support
I started to believe in the…
I started to believe in the possibilities of communication sites after I came on AmourFactory. One week of communication, and I already have some good friends with whom we chat oftenly. We don't just talk about any topics, we support each other.
23 de abril de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Sergei,
We are extremely grateful that you took the time out to leave us such a good review!
Please reach us via support@Amourfactory.com in case of any help needed. We are there for you 24/7.
Sincerely,
Support Team Amourfactory
Warning. This is a dangerous website that will hijack and share your data…
I foolishly signed up for a dating website called AsianMelodies - shortly after I started receiving email notifications from ArmourFactory. Both sites show professional pictures of models that purport to be women seeking marriage or friendship - in both cases neither site is proposing anything other than friendship with a view to forming a decent relationship (IE there is no hint of sex or other kind of casual hookup that other dating sites give you)
You then receive a constant stream of messages notifying you of chat, letters, or messages. The only way to see the messages is to purchase coins on the site. At first, the messages seemed genuine but the conversations kept using the same or similar phrases. The site will also prompt you with possible replies to the messages. For example, the message Why do men like bad girls? prompts you to reply with phrases like "Do you collect anything? What car do you drive? Do you like sports?"
on trying to delete my profile using my phone, I found there is no way to log in to the account and deactivate it. More alarmingly, choosing the account option prompts you to enter your email address and change the password. This is the only option.
I then clicked on some links on my MacBook only to be warned by Norton Safe Web that the AmourFactory.com site was a dangerous site and I should not access it.
Safe Web Report for:
amourfactory.com
icoWarning
WARNING
Norton Rating
Safeweb Share
The Norton rating is a result of NortonLifeLock's automated analysis system. Learn more.
The opinions of our users are reflected separately in the community rating on the right.
Community Reviews (0)
Threat Report
This is a known dangerous webpage. It is highly recommended that you do NOT visit this page.
I thought that there is no way to stop the endless stream of messages from either site which hve been bombarding me for two weeks
There IS an option using the phone to opt-out of emails on both sites. There is no option to delete the profile\
I am sure they are operating under the legal framework of Cyprus but all they are doing is conning lonley men into spending money to chat to fictitous personalities with a professional picture that could in fact be operated by anybody, even BOTS
DON'T fall for it DONT part with any money
These are not real women - they are a cruel fantasy trap for lonely suckers like me
I have reported them to Google Chrome
23 de abril de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Timothy,
Thanks for your feedback!
We want to assure you that we try to make sure that all the validated members are interested in communication with other members of the website. For this purpose we introduced the difficult procedure of verification steps for them. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.
When people make their decisions to initiate a conversation based on the information and pictures in a profile, looks are everything! Therefore our users sometimes hire professional photographers to have the best pictures in their profile.
Nevertheless, validated members' profiles are verified twice. Firstly, our Regional Partner gathers and verify personal background information, ID, and other documents of the user as well as upload verification video. In order to verify the user’s identity, we ask the following: A valid passport/national ID document; A verification video where the user, holding the ID in hands, declares the current date and confirms that he/she wants to use the service.
We would like to inform you that our user personal data security level is at its highest, besides, our entire system is protected by TLS 1.2 and TLS 1.3 protocols which play an important role as encryption protocols intended to keep data secure when being transferred between you and our service networks. Another feature that highlights our position among other platforms is that we constantly scan our system algorithms and networks for security measures and liability, also we are using Cloudflare systems which guarantee data transfer security and generates a strong defense against breach attempts.
Regarding the deletion process, there is no need to change the password, we are requesting your email and password in order to prevent unauthorized deletion. It's just a security precaution.
Please contact us via email at support@amourfactory.com if you still have questions, we would be glad to assist you!
Best Regards,
Amourfactory Customer Support
It's been a long time since I've met…
It's been a long time since I've met anyone in person - it so happened that my circle of acquaintances was limited to my university mates, and now I'm locked into work. So somehow the skill for making new friends was lost, and I came to AmourFactory. I was lucky, I immediately found a friend here with whom we can discuss any topic!
18 de abril de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Anton,
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Amourfactory.
We will be more than happy to assist you in case of any additional questions.
Please contact us via support@Amourfactory.com.
Respectfully,
Amourfactory Customer Support
I did not believe in AmourFactory until…
I did not believe in AmourFactory until I registered myself. Just after one day I started a dialogue with my conversation partner, and it seemed to me that it was going nowhere. We have been communicating for a couple of weeks now and it is getting more and more addictive.
17 de abril de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Yuliia,
We are happy to know that you enjoyed your experience!
Thank you for using our website to have a fun time chatting with interesting people!
Best Regards,
AmourFactory Customer Support
This site is a scam only out to get…
This site is a scam only out to get money out of you nothing more
17 de abril de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Ron,
Thank you for taking the time to leave your feedback.
We have never scammed anyone and review every complaint individually. From our side, we do not tolerate the scam. In case the investigation results confirm the violation of the rules such users will be banned from the site.
If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to support@amourfactory.com and we will check the case.
We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!
Best Regards,
Support Team AmourFactory
Stay away from this site
Stay away from this site. Easy to catch women lying. The site will do nothing other than lie in reply. You will have to fight for days to get your account deleted. Complete scam.
31 de marzo de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Brian,
Thank you for taking the time to leave your feedback.
First and foremost, we have never scammed anyone and review every complaint individually. From our side, we do not tolerate the scam. In case the investigation results confirm the violation of the rules such users will be banned from the site.
If you have any evidence or proofs of the behavior that violates our website rules, please contact us via support@amourfactory.com immediately in order to report it to us.
If you have any concerns, feel free to share those with us as well! We are always here for you, working 24/7!
We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!
Best Regards,
Support Team AmourFactory
Organised crime
Organised crime.
I have not been able to find one review where 2 people on this site have successfully met each other.
Bottom feeding scum.
Lucky I never actually purchased any credits but I almost did. I realised when the same drop dead gorgeous women kept sending me letters and messages. I answered a couple messages with questions such as “hello, nice to meet you, what do you like to do in your spare time and what is it your trying to achieve on this site” and the answer was hilarious-
“ do you like fishing, my brother takes me fishing in the sea”
Now I never sent another message to her but she keeps writing me letters. Scam.
Another drop dead gorgeous women sent me a letter, the only one I could open with the complimentary credits. This letter explaining her story of abuse from her ex husband military man and how much she thinks we could make a life together because she can tell that I am a good man. Hilarious
Don’t be sucked in fellas, bottom feeding scum anyone involved in this.
Another drop dead gorgeous women trying to message me is a cardiac surgeon who works 15 hours a day. So i followed this woman, she is always online, she must be chatting during heart surgery. Hilarious
If your somewhat a lonely person and you enjoy the attention from fake people that could not care less about you then I feel sorry for you guys, that is really sad. Try other sites with one off payments and not so beautiful women. At least you have more chance of chatting to a real human.
Absolutely disgusting and unethical the human race can be. Anything for money. These guys have legally covered there backsides in every way. Allot of thought gone into the set up of this scam.
I have asked to be deleted, this should be easy but no I have to go through the customer support team and they will not delete account without my consent that I will not make any complaints or file class action against them. Yes this is true I am not making this up. Have you ever heard of anything like this. What a disgrace.
Another thing I noticed is that I cannot delete my photos. Which worries me. I may see my photo someday on a Russian crime site because I’m sure the Russians are behind this scam.
I never write reviews but this one needed to be written, if I can save one poor soul from wasting there time then it’s worth it.
Try different sites, I don’t really know which ones but don’t be bothered with these bottom feeding scum.
29 de marzo de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Luke,
Thank you for the prompt review, we appreciate your taking the time into this matter!
First of all, let me please inform you that we are a platform for communication, not a dating website.
Please, be kindly informed that the members establish their English level on their own and they may meet some difficulties in translating the correspondence.
Also, please note that we may not limit the members in communication, if they want to drop you a few lines they are more than welcome to do this. And if you do not wish to communicate with the member you may block him/her.
In addition, I would like to draw your attention to the fact that we as well do not limit members in using the platform. And if you see a member who is often online you are more than welcome to get in touch with the member and ask why he or she spends such a period of time on the platform.
We do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile. In addition, we carefully approve all the users to be registered on our website. Our users’ profiles are not confirmed unless we verify their ID and background.
We never refuse the members to delete their accounts, however, we are always ready to help with the website navigation or any other issues he or she may have during using the website. If the customer refuses any assistance from customer support, they assist with the deletion request.
If you still need assistance with deleting the photos please feel free to contact us via support@amourfactory.com and we will be glad to help you.
We hope that you may give the platform another breath and you will never be disappointed with the services we provide.
Thank you for your time, Luke!
Best regards,
Amourfactory Customer Support
I’ve had another 38 messages today…
I’ve had another 38 messages today, example:
‘Will you travel to mars with me?’
‘Are your arms big enough to hold my heart?’
‘I dream of you already are you dreaming of me’?
Right - we have no photo just a profile saying if they or any family they know of need to get out of the start of WW3 our Govt can help so
get in contact and we have given an email.
We are doing this to help Ukrainians.
The replies clearly show the ‘girls’ are NOT in Ukraine, have no feeling of fear of their country being destroyed and haven’t even read our profile yet in some cases have sent up to 10 messages and every one a question.
This is clearly a completely fraudulent website and anyone who believes they are messaging the ‘girl in the photo’ is being completely conned.
Wake up everybody. You’re conversing with a man in an office who just wants dollars for each reply you do.
Even the positive reviews on here all use exactly the same phrases, in some cases they are identical but from ‘different’ people. Total scam.
EDIT: several messages today each with multiple shallow questions. The objective being to get us to believe these are actually from ‘girls’ when our profile clearly states we are on the site to make contact to help Ukrainians.
It’s very clear the site is a SHAM.
21 de marzo de 2022
Opinión espontánea
Respuesta de AmourFactory
Hello there,
Thanks for sharing your feedback!
We are sorry to hear your experience didn’t match your expectations.
At this point, we would like to let you know that we would like the opportunity to investigate your feedback further.
Could you please contact us at support@amourfactory.com? We’ll work with you to help you on the matter you reported as quickly as possible.
Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.
Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label ""Trusted User"").
By the way, some users may use general messages found on the Internet or translated, e.g. by Google translator or the translator to set up an initial contact.
Please feel free to reach out to our support@amourfactory.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.
Best regards,
AmourFactory Support Team
And on it goes:
And on it goes:
Us: 'Please contact regarding safe passage from Ukraine we can assist with this, couples ot families please, we want to help'
Fake Amourfactory Ukranian response: 'what is your favourite colour?' then 'I love reading, do you?'
All to encourage a response that is paid for.
Amourfactory are utter SCUM.
Caught out because Ukraine is war torn and NO ONE on Amourfactory is actually there.
Edit after Amourfactory reply: A load of made-up nonsense as a response. You have no girls in Ukraine, if anywhere. You’ve fabricated a website out of thin air to scam 29 cents a reply from the gullible.
You should be utterly ashamed. We will be taking this further and are currently looking into ownership of the company after which we will update on here.
TrustPilot is TrustPilot and here for a reason.
21 de marzo de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Member,
Thank you so much for taking the time to share your thoughts about the website.
We completely understand your worries about the situation in Ukraine. We appreciate your intention to help our members in some ways available from your end. However, due to the Russian invasion of Ukraine, a lot of our members have no choice but to stay home or be temporarily relocated. They want to distract themselves from the surrounding situation, so they try to start a casual conversation and try not to spread those issues to their friends. We can't control the topics of the conversations or force them to choose specific themes.
If your doubts make you uncomfortable in using the website, please contact us via support@amourfactory.com and share your concerns with our Support team. They will do their best to check this matter and make your experience better.
We look forward to hearing from you!
Best Regards,
Amourfactory Customer Support
Trying to Share Information
How do I go about getting the woman's email address and phone number? How do I share my email address or phone number with a potential suitor?
14 de marzo de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Thomas,
Thank you for your comment on our website.
We have a special procedure of contact exchange on our platform in accordance with the requirement of the IMBRA Act of 2005. Please be advised that any attempt of contact exchange in chat or correspondence out of the special procedure is unavailable due to privacy protection.
In case you want to know the details of this procedure, please contact our Support Team at support@amourfactory.com.
We are always available for our members 24/7 and ready to help.
Best Regards,
Support Team AmourFactory
Amour Factory
Amour Factory - Fraud
Amour Factory is supposed to be a place for people to meet and possibly engage in a relationship should they connect on a deeper level. The framework of this site essentially uses an algo to keep male customers spending money to acquire tokens for the purpose of engaging conversations. The problem is Amour Factory has no intention of allowing a connection or allowing 2 adults to continue having conversations outside of their website. Should I want to have a conversation with someone on whatsapp that I met on Amour Factory, what is the problem? AmourFactorys' many rules dictating the manner in which two adults can progress their relationship based on the number of tokens they spend engaging is indicative of the fraud the perpetuate. If I am wrong, prove that you are not using these women as clickbait and you are actually not a dating site at all. Men, please make better use of your time and find another means of engaging others. This site was built for one purpose, to take your money and leave you with hot air. Live a little and stay away from this site.
RE: AmourFactory Response
Integrity? When you make people pay to chat with someone else just to get to know them, its fraud. This is not even about the money you charge, it more related to the fact that your rules dictate and control the development of any relationship. The progressive cost stack to buy tokens is unreasonable. 20 tokens for 2.99 then 45 tokens for 20 dollars. I guess the question is, does your "special procedure" benefit Amour Factory or the customer. Your special procedure assigns a value to the interaction between individuals which should be free. Sites usually charge in an effort to further the development and increased functionality of the site. Not to pimp the women on the site. Thanks for your calculated response but I don't think Amour Factory will be around much longer. I was on the site for a couple days and this was the conclusion after such a short period of time. Men, just stay away.
11 de marzo de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Customer,
We are thankful for your time and your feedback.
Please be informed that as a platform for communication we do our best to provide you with a safe place to communicate and have a great time.
I'd love to highlight that we are very serious about our integrity and security, as our main goal is to create a safe space for communication and exploring new cultures and ideas.
We try to make sure that all the members are sincere in their communication and we have a serious procedure of verifying the identity of the person, so we know there is no fraud or scam on our website.
In order to protect our members, we have a special procedure for exchanging personal information on the website.Also, there is an opportunity to set up a real meeting using our services.
Please contact us via support@amourfactory.com in order to learn about it or in case you have some other questions.
Best regards,
AmourFactory Customer Support
2-3 normal chats kinda 10 min each for…
2-3 normal chats kinda 10 min each for 20 euro?
15+ Sure chats unlimited in time in Badoo for that cost if use it wise.
So when i have no spare 20 euro ladies autooffended by feeling me ignoring them. Service managament is horrible, monetizing outdated, UI horrible, but u can ask detailed feedback how to fix it according to modern quality standarts of customer service in my tg @NLevitskiy for 200euro/min .
21 de febrero de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Theta,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.
Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.
We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.
Please feel free to reach out to our support@amourfactory.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.
Best regards,
AmourFactory Support Team
This site is SCAM.
This site is SCAM.
I was registered to two of their sites and was paying hundreds and they blocked both accounts on their site,giving a reason that according t paragraph 9 of terms of use,we can suspend or terminate the account at anygiven time,whitout any further explanation.This was the same f#$$Kevin from Customer service.I paid around 600 $ and they suspended my account.This is money grabber,scam and criminals stealing money and blocking you whitout any given reason.AVOID AT ALL COSTS.The money invested in their fake site would have been netter spend in the country of the girls i was talking to. Garbage site,extemly expensive and money grabbing. This is the msg i received from this Kevin,twice,from both the sites i was registered to.
Georgio
Feb 21, 2022, 4:56 GMT+2
What are you talking about Kevin? you are the same guy who reply the same stupid message on another site i was using. You blocked me on both site, for non reasonnable justification or explanation. I made a lot of investments on your both sites, and you are replying me with nonsense stupid response stating my acount is blocked permanently because of what? what kind of stupid explanation is this? If i was a criminal i understand,but a honest man who made payments and was getting closer with 2 users and was about to ask for their contact via your services, you block me? whitout reason because you took a lot of money from me, you thiefs. i will open a lawsuit against you, as many customers had openened
Sent from my iPhone
Kevin (Customer Support)
Feb 21, 2022, 4:41 GMT+2
Dear Georgio,
We are letting you know that your account is now permanently closed.
The decision was made according to paragraph 9 of our Terms of Use.
In accordance with paragraph 9 of the Terms of Use which you have accepted when registered on the website, the Company has the right to suspend or terminate your use of the service temporarily or permanently on its sole discretion without further explanation or reasoning.
21 de febrero de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Madalin,
Thank you for taking the time to leave feedback about our website.
Please, kindly note that before signing up with us, you have been asked to review and agree to the Terms of Use. You may check them here: https://amourfactory.com/public/terms-of-use.
Therefore, by signing up with the platform, you agree to follow its rules and regulation. Sadly, we have discovered that you have violated the Terms of Use, which led to your account being removed from the website.
We ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.
However, we also stricly follow the Terms of Use and ask the same from our customer. Once again, you have violated the negotiations and that violation led to your account being blocked.
We would appreciate if you decide to review your feedback based on the provided explanations.
Take care and stay safe!
Best Regards,
Support Team AmourFactory
I have NEVER EVER heard of this site…
I have NEVER EVER heard of this site nor I have EVER gave my information to them! But they are SPAMMING the hell out of me now! Six different emails in 2 days, every time I mark one as SPAM & Block another email from a different name comes in with @amourfactory.com I have now blocked the entire domain in order to stop them!!!
17 de febrero de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear TM,
It's indeed a pity to hear that you've faced such issues with our service without even using it. We want to assure you, that it's not our purpose to spam you with countless emails. We always take measures if our notifications or advertising don't hit our target. We want to emphasize, that you can always contact us via support@amourfactory.com and we will unsubscribe you manually right away.
Please do not hesitate to contact us if any help is still needed. We are here for you 24/7.
Best Regards,
AmourFactory Customer Support
This place is terrible and I agree with…
This place is terrible and I agree with the other users. Do not waste your time. Like other users they refused to close my account! How ridiculous and also illegal under data protection laws.
Even their reply was bogus. When you contact the support team they ask you to supply all kinds of additional information that is not needed. They even asked me to write a statement withdrawing my rights to claim against them in the future - completely unnecessary and also illegal when people have requested to have their account closed and their personal data removed.
26 de enero de 2022
Opinión espontánea
Respuesta de AmourFactory
Dear Tony,
Thank you for taking the time to share your concerns with us!
Please be informed that we take the privacy rights of every customer seriously and for security reasons, it may be required to provide an additional confirmation in order to prevent unauthorized data removal. At the same time, we are always ready to fulfill such requests of our customers and assist them with the account deletion process.
Please feel free to reach us via Support@AmourFactory.com at any time and we will be glad to assist you with your request.
Kind regards,
AmourFactory Customer Support
Really expensive
A good site with what appear to be genuine women, however the service is so expensive to use. If you want to communicate directly with someone that you've met, you have to spend just under £550.00 before they will release their contact details. If it was cheaper to communicate with people, the site would be almost perfect.
EDIT
Whilst I appreciate your comments, it still doesn't detract from the fact that it is extremely expensive to use your services. If you want the contact details of someone that you've started to build a relationship with, it will cost you almost USD1,000. That is a ridiculous amount of money to have to spend and you could subscribe to any other dating site for 12 months for less money that I have spent in 1 day on Amourfactory.
30 de diciembre de 2021
Opinión espontánea
Respuesta de AmourFactory
Dear Gary,
We appreciate you sharing your opinion regarding our service as it helps us do better!
Please be informed that we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.
It is true that you need to spend credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.
Please note that for security reasons, the option of contacts exchange is available only for verified members who have spent some time communicating with each other. The internet is not a safe environment for sharing contact information with people you barely know. As we strive to provide our users with a safe and secure space for communication, the site has established such limitations in order to protect the privacy of the users. Thus we have considered a reliable feature for our users called "Request Contacts".
Please do not hesitate to reach our Support Team if you are eager to get more information about this feature. We will be glad to guide you at any time.
Our e-mail is Support@AmourFactory.com, we are always at your service.
Kind regards,
AmourFactory Support Team
EDIT
Dear Gary,
Thank you for leaving a feedback as well as updating your review.
We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.
However, we are always glad to offer some free credits to our customers, so please contact us via support@amourfactory.com in order to learn the details.
We would also greatly appreciate it if you decide to review the feedback.
Have a Merry Christmas and a Happy New Year!
Best Regards,
Support Team AmourFactory
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