Animehood Opiniones 

220
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

sizing is terrible, material quality is terrible, the print is terrible... the only good things are shipping time and the sleeves are long enough.

Valorada con 5 estrellas sobre 5

My address didn't fully auto fill when I placed a last minute order for my little sister's birthday so royal mail could not deliver the item and sent it back. I was very worried it wouldn't arrive in... Ver más

Valorada con 5 estrellas sobre 5

Good communication, fast despatch and delivery as advised. Lovely rucksack great designer and quality. A surprise when my grandchild opened the box to find two nice metal enamelled badges she was... Ver más

Valorada con 5 estrellas sobre 5

I just want to say how amazing the customer service was at animehood ( especially Tony) who went above and beyond with the sale of my tshirt. I recommend buying from them knowing you will be looked a... Ver más

Información sobre la empresa

  1. Club de animé
  2. Tienda de bolsos
  3. Tienda de artículos coleccionables
  4. Tienda de accesorios de moda
  5. Tienda de estatuillas
  6. Tienda de ropa de calle

Escrito por la empresa

Animehood is a UK anime merchandise platform. Animehood supplies innovative, official merchandise for all the biggest and best names in Japanese anime. Focusing on bringing the latest and vintage anime merchandise into the UK. Working with brands such as Bandai, Hashbro, Megahouse, Good Smile, Bioworld. Kotobbukiya and many more. The Anime Maiden Merchandise section is made up of a network of multiple anime custom design teams across the globe, focusing creating fan art merchandises for fans in the UK and rest of the world. Our vision is to bring Japanese anime into the general market and local communities within the UK. We despatch all our products directly from our headquarters in Glasgow and aim to get our products to our anime fans within 24hrs-48hrs.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

220 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(220)

26 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

At last a great anime retailer! Exceptional customer care.

I hunted and hunted for a reliable anime merchandise site in the UK and Animehood exceeded my expectations. Their customer service is almost instant they respond so quickly and they use RM 24hr delivery. When RM didn't deliver in the time frame they'd give me, Animehood's Tony promptly investigated and let me know exactly when I could expect it. When the hoodie was too small and I needed to return it, they were again super efficient in processing my return and sending me the next size up. They truly do have amazing customer care and I will certainly buy from them again. :)

20 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery, item exactly as ordered, perfect fot

13 de mayo de 2023
Logotipo de Animehood

Respuesta de Animehood

Thank you for the review. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Valorada con 5 estrellas sobre 5

i had ordered a gift and emailed about…

i had ordered a gift and emailed about the delivery date as it was a gift. they were extremely helpful and provided me with all the information i needed in a very timely manner. i will definitely be ordering again

5 de mayo de 2023
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Respuesta de Animehood

Thank you for the review. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Valorada con 5 estrellas sobre 5

Excellence product

Excellence product, Daughter loves it. And fast delivery.

1 de mayo de 2023
Logotipo de Animehood

Respuesta de Animehood

Thank you for the review. Great to hear that your daughter loves it. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Valorada con 5 estrellas sobre 5

Great company

My daughter loves her new hoodie, great prices and received it within a couple of days!
Although wish the sizes were bigger as she prefers them to have lots of room. Overall highly recommend!!

24 de abril de 2023
Logotipo de Animehood

Respuesta de Animehood

Thank you for the review. Great to hear that your daughter loves it. All our size charts should be uploaded on the listing. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Valorada con 1 estrellas sobre 5

Ordered item out of stock

Following my order I was contacted and advised that the item is out of stock. I was asked if I would like something else or a refund. I have asked for a refund and have still not received this.

The item I ordered and was informed is out of stock is still showing as available to buy now on the website.

Edit: This item was showing as still in stock when you were advising me that it is not in stock. Please don't act like it has just come back in stock.

Edit: This was not a system error. I have an email where you advised you forgot to update the system to show it was out of stock. When I sent an email responding to you asking for a refund you ignored me until I wrote a review. Then asked me to take the review down which you said is not reflective of the service because you forgot to respond to me and that's not the companies fault. This is reflective of the service I received and offering someone a free t-shirt that I don't want does not replace what actually happened here. I don't want free things. I just wanted to leave an honest review so other people know to be cautious. I did not expect to feel pressured to take a true review down. I wonder if this is why you have all good shiny reviews as you offer all the bad reviews free t-shirts.

Ultimately, you failed to update your site. You continued to have it showing as available throughout and this has never shown as out of stock. You failed to respond to an email. You attempted to pressure and bribe me to take a true review down. I ended up buying this item from Zavvi.com where I had fantastic service.

23 de abril de 2023
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Respuesta de Animehood

Dear Customer. Sorry for the delay. Your refund has been issued. You should receive your funds shortly. Confirmation of refund has been sent. There might be delays over the bank holiday weekend. Once again. Full Apologies for the delay. If you have any issues, feel free to contact us anytime.

You have received your refund. We have apologised for the matter. And offered a free t-shirt to compensate your bad experience. Despite you haven't bought anything from us. Our staff member has also sent you an email, and apologised for the delay.

We dispatch all orders via Royal Mail Tracked 24hrs. Same day dispatch (Mon-Fri).

Valorada con 5 estrellas sobre 5

Fantastic online find!!

Super fast delivery , excellent prices and quality. My daughter is going to be over the moon with her birthday presents. Had an extra gift added too. Will definitely shop here again!

19 de abril de 2023
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Respuesta de Animehood

Thank you for the review. Hope she had a great birthday. All the best.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Valorada con 5 estrellas sobre 5

Figure is beautifully designed

Figure is beautifully designed. Packaging was super secure and easy to unbox. Delivery and service was absolutely amazing. Will definitely be getting all my collectables from here!

17 de abril de 2023
Logotipo de Animehood

Respuesta de Animehood

Thank you for the review. We will continue to package all our products very carefully. Feel free to shop with us again.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Valorada con 5 estrellas sobre 5

Excellent

Excellent. Will come back for more.

15 de abril de 2023
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Respuesta de Animehood

Thank you for the review. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Valorada con 5 estrellas sobre 5

Quick Delivery

Quick Delivery. Happy with my purchase :)

13 de abril de 2023
Logotipo de Animehood

Respuesta de Animehood

Thank you for the review. We are glad that you are happy with the purchase. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Valorada con 5 estrellas sobre 5

Great first buy

Quick delivery, good product 10/10 would shop again

12 de abril de 2023
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Respuesta de Animehood

Thank you for the review. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Valorada con 4 estrellas sobre 5

browse all details that I want but some…

browse all details that I want but some not available

1 de abril de 2023
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Respuesta de Animehood

Thank you for the review. We are doing our best to expand our product range for anime fans in the UK. We don't offer dropship or preorders. All the product you see here are in our despatch office in Glasgow, UK.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Valorada con 5 estrellas sobre 5

Fab service and communication were…

The service and communication were superb arrived really quickly, well packed and some little extra Anime stickers with the package.
Sweatshirt was as pictured, not a thick sweat shirt but a light weight sport type material (know your material types before you buy) and you won’t be disappointed … Happy!

5 de abril de 2023
Logotipo de Animehood

Respuesta de Animehood

Thank you for the review. Yes, we offer different types of hoodies, the material used are in the descriptions. Feel free to order from us again.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Valorada con 5 estrellas sobre 5

Everything perfect 👍

29 de marzo de 2023
Logotipo de Animehood

Respuesta de Animehood

Thank you for the review. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

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