As a new customer, we have had a positive experience so far. The team was responsive, professional, and clear in their communication. The onboarding process was positive and our questions are answered... Ver más
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Consulta las opiniones de los clientes
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in Engli... Ver más
La empresa ha respondido
Friendly agents and great solution if you do NOT need an immediate live agent answering the phone. Be aware that even with spam protection you will get 1 minute calls that had no agent answer either b... Ver más
We have been using ASC for almost two year now. They have a wonderful staff that is always helpful. Our phones are answered and messages are sent to us with the person's name, call back number, and th... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Answering Service Care
Escrito por la empresa
Answering Service Care (ASC)
Your calls and chats answered by real people!
Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 4 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years. ASC provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times.Why Choose ASC?
- Never miss another call: Our around-the-clock service ensures that every call is answered, even during peak times or after hours.
- Handle web inquiries with 24/7 live chat: No matter when your customers visit your site, our live chat agents are there to assist them in real-time.
- Give a great first impression: Our trained professionals ensure that every interaction counts, capturing all vital information and messages for you.
- Web and Mobile App: Manage your communications effortlessly using our intuitive web and mobile platforms.
- HIPAA Compliant Secure Messaging: We prioritize security, ensuring all communications and data are handled with the utmost care and compliance.
- We Get It.
Discover more benefits and tailored solutions for your business:
Visit Our Website NowInformación de contacto
441 S State Rd 7, 33068, Margate, Estados Unidos
- (800) 430-6511
- sales@answeringservicecare.com
- answeringservicecare.com
4,1
Muy bueno
117 opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very efficient and timely reporting of…
Very efficient and timely reporting of messages. Extremely helpful to have messages both texted and emailed simultaneously.
16 de marzo de 2023
Respuesta de Answering Service Care
Hi Patrick, thank you for the feedback! We look forward to working alongside your business for years to come!
Take too long to answer the phone
20 de marzo de 2023
Respuesta de Answering Service Care
Hi Sigalie, I'm disappointed to hear that you're having trouble getting through to us in a timely manner. As an answering service our first priority is getting to your calls as quickly as possible. I will have your account manager, Liza, reach out to you to see what we can do to improve.
Answering the calls and sending the…
Answering the calls and sending the messages on time
20 de marzo de 2023
Respuesta de Answering Service Care
Hi Azo, thank you for taking the time to leave the feedback and for allowing us to work alongside your business over the past several years!
Answering Service Care representatives are professional and caring.
Answering Service Care representatives are very professional when answering our calls. It is the first and most important contact to the foundation. The ASC representative represents our foundation. It's important that a cancer patient receives care when calling CMC when trying to reach Cancer of Many Colors staff for assistance. Thanks Answering Service Care.
20 de febrero de 2023
Respuesta de Answering Service Care
Hi Paulette, thank you for the kind words. We understand the importance and take a lot of pride in being that first point of contact that you mention. Thank you for allowing us to be there for you and your callers!
Respuesta de Answering Service Care
Hi Sandy, thank you for the kind words. It's been a pleasure working with you over the years!
Priority Service !
14 de marzo de 2023
Respuesta de Answering Service Care
Hi Peter, thank you for the feedback and for the continued support over the years! I will have your account manager, Liza, reach out to see what we can do to earn that 5th star from you!
Great Service
16 de marzo de 2023
Respuesta de Answering Service Care
Hi Allan, thank you for the feedback!
Great Customer Service
They represent my company in a professional manner to all of my customers. They follow up to make sure I have received the information. This helps to ensure customers do not slip through the cracks during a busy week. Best service I have added to my business to date. Thanks You!!
19 de marzo de 2023
Answers my calls in a professional…
Answers my calls in a professional manner, gives me the message in a text message and email in a timely manner
19 de marzo de 2023
Respuesta de Answering Service Care
Hi Danny, thank you for the feedback and for allowing us to serve as an extension of your business!
As a customer for 10+ years I am very…
As a customer for 10+ years I am very satisfied with the service I've receive; however, I've had to have conversations with management to iorn out some issues relating to length of time before the phone is answered. Hopefully the matter is resolved.
8 de marzo de 2023
Respuesta de Answering Service Care
Hi Joe, thank you for the honest feedback and for your loyalty over the years. As an answering service we definitely recognize the importance of answering all of you calls in a timely manner. Your account manager, Amy, has reached out to you to make sure we are monitoring these wait times and hitting an acceptable benchmark. We look forward to the continued collaboration with you to ensure your satisfaction with our service.
We have depended on ASC for years
We have depended on ASC for years. It has been great for our small non profit.
13 de marzo de 2023
Respuesta de Answering Service Care
Hi Shoshanna, thank you so much for the feedback and for allowing us to work alongside your business for the past few years. We look forward to doing so for many more to come!
We cannot read your bills
We cannot read your bills, the billing system stinks! You need a new system. You bill backwards and it is confusing., The fact that we can't pay by credit card without being charged for it is horrendous. we were threatened to be cut off last month when I went over everything with Jarod and we were preparing to send in the balance. the email was rude, and we were not treated like a customer that has been with you several years. When we do use you, the girls are terrific but it is the billing system and the billing people in charge that make us think we should go another way!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
11 de marzo de 2023
Respuesta de Answering Service Care
Hi Brenda, I apologize for the experience you've had with our billing system. We do our best to lay out our bills in a transparent and easy to understand format. I will have your account manager follow up with you to ensure you understand the breakdown and provide information on how you can avoid credit card processing fees when paying your invoice. We look forward to speaking with you soon!
This business is surrounded by many…
This business is surrounded by many long term caring people with state of the art advanced technology.
11 de marzo de 2023
Respuesta de Answering Service Care
Hi Michael, thank you so much for the kind words!
Very friendly helpful and knowledgeable…
Very friendly helpful and knowledgeable solved the problem quickly!
11 de marzo de 2023
Respuesta de Answering Service Care
Hi Kim, thank you for the feedback. It's been a pleasure serving as an extension of your business over the past few years!
Respuesta de Answering Service Care
Hi Dr. Meltzer, thank you for taking the time to share the feedback. It is greatly appreciated!
Professional staff
Professional staff. Very few problems. If we have a concern it is quickly fixed. Highly recommend their services.
11 de marzo de 2023
Respuesta de Answering Service Care
Hi Donna, the feedback is much appreciated. It's been a pleasure working with each of your offices over the past couple of years!
your5 billing system stinks
correct your billing system, accept credit cards without addding to your already expensive sercie.
7 de marzo de 2023
Respuesta de Answering Service Care
Hi Thomas, I'm sorry to hear about your concerns with our billing system. I will have your account manager, Isabel, reach out to provide more information on how you can avoid paying a credit card processing fee when paying your bill. We look forward to speaking with you soon and getting this issue resolved!
There is always a lack of…
There is always a lack of professionalism when i call in and inquire about our account.
9 de noviembre de 2022
Respuesta de Answering Service Care
Hi Karla, we are in the business of building relationships with our clients so it's disappointing to hear about this experience you've had when reaching out to us. I've asked your account manager, Isabel, to reach out to see what we can do to make things right. We look forward to speaking with you soon.
We have received complaints that long…
We have received complaints that long delays before the call is answered and transferred, also rude it some situations.
1 de marzo de 2023
Respuesta de Answering Service Care
Hello, we take a lot of pride in being there to answer calls for our clients and provide a quality experience for you and your callers alike. I sincerely apologize if this hasn't been your experience with our service. I've asked your account manager, Liza, to follow up with you so we can rectify these issues and regain your trust. We look forward to speaking with you soon.
All Operators are always very…
All Operators are always very professional and courteous. All information for all messages is always received in the message.
8 de marzo de 2023
Respuesta de Answering Service Care
Hi Chris, thank you for taking the time to leave the feedback. It's been a pleasure doing business with your office over the years!
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