A-One Insurance Group Opiniones 

109
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had an extremely complicated claim, involving two separate floods, two separate insurance companies and a managing agent that rarely responded. Anna Grover guided and kept the pressure on when every... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Can't fault the service provided by Harry Smart and his team. Quick responses, always happy to answer any questions even if they are 'silly' questions and are just generally easy to speak with. the la... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had a very difficult claim to process, yet Jules Mcgowan guided us clearly through the requirements, with consistent patience, helping us establish exactly what was needed in order to proceed. She... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A-One have been very useful in finding us motor cover for our slightly unusual situation. But the proof of the pudding with insurance is what happens when you need to claim. When we did need to claim... Ver más

Información sobre la empresa

  1. Corredor de seguros
  2. Agencia de seguros de automóviles
  3. Seguros para empresas
  4. Seguros comerciales
  5. Seguros de responsabilidad civil
  6. Seguros personales

Información proporcionada por diversas fuentes externas

A-One is a top 50 UK insurance brokerage and absolutely dedicated to making sure our clients get precisely the protection they need. We offer a full service range of personal and commercial risk management from six UK regional offices and our headquarters in Ringwood, Hampshire with specialist divisions run by experts in their fields to provide the high quality personal service that has been our touchstone since 1993. Our success has been founded on our commitment to high quality personal service, fastidious attention to detail and our unshakeable belief that we can deliver exactly what you need.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

109 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(109)

35 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I renewed my Business insurance with…

I renewed my Business insurance with Pristine Insurance this week, Laura helped me with the quote and process, not only was the quote competitive it was seamless, thankfully with Laura's help.

I would certainly recommend them.

3 de abril de 2023
Opinión espontánea
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Respuesta de A-One Insurance Group

Thank you for the great review, James. We will be sure to pass your feedback to Laura.

Valorada con 1 estrellas sobre 5

Awful customer service

Awful customer service. Takes weeks to hear they respond to email. ~Horrible experience dealing with their unfriendly and unprofessional brokers

1 de marzo de 2023
Opinión espontánea
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Respuesta de A-One Insurance Group

Hello,

Thank you for reaching out to us. We are very sorry to hear about your negative experience. We would of course like to identify your policy and discuss this further.

Therefore, we would be grateful if you could get in touch at your earliest convenience via the details below:

Email: complaints@aoig.co.uk
Telephone: 01425 480700

Thank you,
A-One Insurance Group.

Valorada con 5 estrellas sobre 5

Laura Karian is not only here to sell a…

Laura Karian is not only here to sell a policy to you but pay a huge attention to detail and understand your requirement. She has always run extra miles to help me beyond her normal hours. She is absolutely is the best person I will deal with and will never move my business elsewhere unless she says.

21 de marzo de 2023
Opinión espontánea
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Respuesta de A-One Insurance Group

Thank you for leaving such a lovely review and we're delighted that you are so pleased with our service. We will make sure Laura sees your feedback 😊

Valorada con 1 estrellas sobre 5

Useless woke fools

If you want a penny pinching long drawn out experience this company is for you. 3 months and they are arguing over peanuts. Support the customer no why on earth would they want to do that? Stuff them, from now on I’m going with my own insurance and not a communal one. I’m going to pay for the repairs caused by the water leak from the flat upstairs myself otherwise it won’t get done this century

4 de enero de 2023
Opinión espontánea
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Respuesta de A-One Insurance Group

Hello,

Thank you for reaching out to us. We are very sorry to hear about the problem you are experiencing. Our claims team manager would like to discuss this further with you. We would therefore be grateful if you could get in touch at your earliest convenience via the details below:

Email: Alisonj@aoig.co.uk
Telephone: 01425 486536

Thank you,
A-One Insurance Group.

Valorada con 5 estrellas sobre 5

I have been with this company for…

I have been with this company for several years now and find them to be very helpful and professional.Their understanding of the cover they are providing is extremely valuable, I deal with Laura and find her to very helpful professional and extremely knowledgeable about every aspect of the cover! I would highly recommend this company to everyone excellent service. Five star!

23 de diciembre de 2022
Opinión espontánea
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Respuesta de A-One Insurance Group

Thank you for the lovely review Garry.

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful. Seem to do their best to get the best product for our needs.
Always easy to contact them.
We deal with Tom Wolverson who is always very helpul

13 de diciembre de 2022
Opinión espontánea
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Respuesta de A-One Insurance Group

Thank you for the review Andy!

Valorada con 5 estrellas sobre 5

5 Start service from Laura Karian

5 Start service from Laura Karian, can't express how happy I was with her service from start to finish.
Highly recommended.

5 de octubre de 2022
Opinión espontánea
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Respuesta de A-One Insurance Group

Thank you for the lovely review!

Valorada con 5 estrellas sobre 5

After having problems with previous…

After having problems with previous insurers I was so pleased when we were introduced to Laura Karian at A. 1
Insurance She is always so helpful and
Professional and always with a cheery. Disposition I would recommend her 100%

11 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

A-One provide insurance to business

A-One provide insurance to our business. Their professional service ensured that we received the correct insurances to protect our business and directors together with allowing us the insurance to grow in a new direction. We regularly refer to A-One and receive excellent feedback. Thank you.

16 de septiembre de 2022
Opinión espontánea
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Respuesta de A-One Insurance Group

Thank you for such a lovely review. We'd also like to thank you for your recommendations too!

Valorada con 5 estrellas sobre 5

Laura Karian is AMAZING!!

I had been recommended to contact Laura as had been told by another Dry Cleaning company that she was the best he’d ever come across, he wasn’t wrong !!
Laura made a stressful time as easy as she possibly could, she was in constant contact with me and did everything in her power to help us. Thank you so much Laura, you are absolutely brilliant!!!

1 de septiembre de 2022
Opinión espontánea
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Respuesta de A-One Insurance Group

Jo, thank you for such a lovely review. Laura is a real credit to our team, we will pass your feedback on to her too!

Valorada con 5 estrellas sobre 5

Buildings and Public Liability Insurance

I have used the company for several years to arrange insurance for a freehold management company. My contact is Debbie Joy, who has been unfailingly professional and personable. The premiums have always been competitive and the cover market-leading. I would not hesitate to recommend and will consider A-One for my future personal insurance needs.

11 de agosto de 2022
Opinión espontánea
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Respuesta de A-One Insurance Group

Thank you for the lovely review, Adam. We will pass this onto Debbie too! 😊

Valorada con 5 estrellas sobre 5

Geat service

Geat service, Fast turn around and most of all polite and welcoming. Laura understood our businees needs, giving us peace of mind that the right policy was in place.

13 de julio de 2022
Opinión espontánea
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Respuesta de A-One Insurance Group

Thank you very much for the review. Your feedback will be passed on to Laura! :)

Valorada con 5 estrellas sobre 5

Georgia Colloff amazing team member

After being given a query by manager with little to no information I phoned and got through to Georgia Colloff thinking she wouldn't be able to help due to how Vague my query was. Georgia went above and beyond to help not only find the information for me but to ensure any communications going forward would be smooth and gave me all the information i needed in a quick 10 min phone call. It seemed no trouble to Georgia and it made my day as i often spend my days trying to fix queries and people are not willing to help if i dont have the info they need!

Thank you to Georgia for making my day that little bit easier and brighter!

8 de julio de 2022
Opinión espontánea
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Respuesta de A-One Insurance Group

Thank you for leaving such a lovely review. We have passed your feedback on to Georgia. :)

Valorada con 5 estrellas sobre 5

Awful Bournmouth number closed YET…

After making a terrible mistake thinking it was A ONE INSURANCE fault
I was wrong these people pulled out all the stops to help and direct me to the correct insurers.
my sincere apologies

4 de junio de 2022
Opinión espontánea
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Respuesta de A-One Insurance Group

We're sorry to hear that you haven't been able to contact us. For reference our main, head office number is: 0333 222 1030. We've just checked and this is the first number that comes up on Google too.

Rest assured, our Bournemouth office, along with the rest of our offices throughout the Group are open as usual and will be happy to advise you on your insurance requirements. We do notice that you left your review over the bank holiday though, so perhaps you just missed us :(

It would be great if you could get in touch on the number above, so that we can try and identify the number you called first of all. Thank you for your time.

Valorada con 5 estrellas sobre 5

Janine Davis was superb

Janine Davis was superb! I had to make a claim that was not dealt with properly by the management company that manages my building (Safepm). When I contacted the insurance company myself, Janine Davis was extremely helpful, she was polite, courteous, and very professional. Overall she turned a very frustrating experience into a positive one. Many Thanks Janine!

9 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Been dealing with Laura from a A-One

Been dealing with Laura from a A-One, who as been absolutely first class, cannot fault her professional manner, she will always be my first port of call if I need any additional policies.
A-One highly recommended

16 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable and fair

Dealt with this company for many years and always found them very helpful and friendly - Alison Key is exceptional and very professional

13 de octubre de 2021
Opinión espontánea
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Respuesta de A-One Insurance Group

Thank you for the review, John. We will pass your feedback onto Alison.

Valorada con 5 estrellas sobre 5

Canterbury Twenty Ltd

Ref Directors Liability Ins I have every confidence in dealing with your Debbie Joy who has shown she clearly understands our Business and happily works within our high standards. It’s A pleasure to do business with her within the A1.Group . Phil Purchase

28 de agosto de 2021
Opinión espontánea
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Respuesta de A-One Insurance Group

Thank you very much for the review. We will pass your feedback to Debbie and the rest of the property team.

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