Dear Jessica,
I’m truly sorry to hear about your experience. We strive to provide the best service possible, and I regret that the shipping delays caused so much frustration. Unfortunately, customs delays are beyond our control, but we did our best to keep you updated and responded to all your emails promptly.
To make things right, we fully refunded you for the delay, even though the package was still delivered. While I understand your disappointment, I hope you can see that we did our best to resolve the issue.
If there’s anything else I can do to improve your experience, please feel free to reach out.
Best,
Apex Therapy