Demora en la entrega de documentos
Tuve que pedir explicitamente la documentación, lo cual resultó bastante engorroso. Sería bueno que una vez despachado el producto envíen el bl, packing list, factura del flete, folleto del producto, factura de compra, comprobante de pago mínimo que esté en inglés.
Respuesta de Apexto Mining
Thank you for your feedback. We’ve checked this situation with the sales representative who handled your order, and we’re sorry that the experience didn’t meet your expectations.
Normally, we provide the required customs clearance documents based on the customer’s specific requirements. In your case, we understood that you needed a low declared value, so we issued a low-value commercial invoice accordingly and have been assisting you throughout the process.
The reason we did not send the full set of documents proactively was that we wanted to make sure the documents 100% matched your specific requirements before providing them. However, we understand that you would have preferred to receive a full set of customs clearance documents automatically once the shipment was dispatched.
Your feedback is very valuable to us, and we will work on improving this part of our service to make the process smoother for our customers.
Thank you again for your comments and for choosing Apexto.
