I am an agent using this system for the new AML Laws coming into play from the 1st July. After signing up with this company in April this year I have had nothing but problems. Mostly caused by lack of... Ver más
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Consulta las opiniones de los clientes
Well not great because I couldn't proceed with the request on my mobile phone as it said it wasn't compatible. I have a Samsung S9 that isn't ancient, so a bit frustrating. I was able to complete th... Ver más
La empresa ha respondido
Although there was a lot of interest from AplyiD when signing us up, the support appears to have fallen away. There was also a misunderstanding as to how we could invoice our clients in respect of thi... Ver más
This company uses data scraping services such as Lusha and Apollo to send unauthorised marketing communications. I received an email from a "BDM" addressing me like we'd been friends for years, but... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
AML compliance is essential - but it shouldn’t slow your business down. APLYiD is a no-nonsense, all-in-one AML platform designed for businesses that want zero complexity, zero delays, and total compliance confidence. APLYiD lets you manage AML due diligence for every client, from start to finish, all in one place. Easily onboard, verify and reverify clients and businesses, assess and manage risk, and monitor ongoing obligations without juggling multiple systems.
Información de contacto
99 Khyber Pass Road, 1023, Auckland, Nueva Zelanda
- 0800 969 300
- sales@aplyid.com
- aplyid.com
2,3
Malo
111 opiniones
No consta que haya invitado a opinar recientemente
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No ha contestado las opiniones negativas
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Repeated attempts always stop at the…
Repeated attempts always stop at the photos. Helpline was closed at 5 pm
20 de diciembre de 2021
Opinión espontánea
Respuesta de APLYiD
Hi Fran, thank you for your feedback. there are a couple of settings on mobile devices that can cause this. Please e-mail your contact details to support@aplyid.com and one of our helpful support team will be in touch to assist you.
Aply ID always works very well for the…
Aply ID always works very well for the verifications for NZ Passpot, NZ D/L and individuals living in NZ but it dosen't work well for Australia passport, Australia D/L and individuals living in Australia. Thanks
6 de octubre de 2021
Respuesta de APLYiD
Hi Joy, Thanks for your review, We are aware in the different data match rates in different markets and have recently added optional additional data sources which can improve these for Australia. We have sent you an email with how to add on this feature. - Thanks again.
There is no option for reporting/exporting the archived ones
Good portal and support responsiveness. There is no option for reporting/exporting the archived ones. Cannot re-download the verification or view who is the verification initiator. Tax residency details are captured separately, it would be good to have them captured in one place. Limited supporting documents, and no training environment.
5 de octubre de 2021
Respuesta de APLYiD
Hi Akshay, Thanks very much for your review. APLYiD incorporates privacy by design so once a verification is completed and downloaded it is deleted and that is on purpose to protect peoples data. We offer open API's to be able to trigger the request from anywhere if you need to collect other data. We are currently working on having more supporting documentation available and improving our training resources / environment. Thanks for the feedback!
Good service
5 de octubre de 2021
Respuesta de APLYiD
Hi, Nikki thank you for taking the time to leave us a review. We are thrilled you are happy with our service.
Clients have problems with the link…
Clients have problems with the link starting, then if it starts it doesn't always continuing all the way through to completion. We have sent multiple links, and still no go.
4 de octubre de 2021
Respuesta de APLYiD
Hey Cherie, thank you for taking the time to leave a review. From time to time some users may experience some technical issues, the great news is most of the time there is an easy fix. We have an 0800 helpline your client reach us on. One of our friendly team will be able to guide your clients through any troubleshooting. Please reach out if you need any further information on this service.
Midlands' experience
We are enjoying using AplyID in conjunction with finPOWER. Our only negative comment is that we were not given good communication when AplyID was set up and ready for use.
4 de octubre de 2021
Respuesta de APLYiD
Hi Doug! We are thrilled that you are enjoying using APLYiD, So sorry that you were not properly notified when it was ready to be used inside of your finPOWER instance, we have since changed the way that we managed integration projects involving 3 or more companies so that we can have more visibility and in turn provide this to you. Thanks for your Review
Great service
Easy service to use and great support if ever there are any issues.
4 de octubre de 2021
Respuesta de APLYiD
Thank you for taking the time to give us feedback. We really appreciate it!
Great when works however some users are…
Great when works however some users are unable to complete successfully for a range of reasons.
4 de octubre de 2021
APLYiD has been great!
APLYiD has been great! Lawrence set up our form quickly and it looks very professional. Feedback from one of customers "Just completed the process, very easy one of the best I’ve seen."
4 de octubre de 2021
Respuesta de APLYiD
Thanks so much for taking the time to give us a review. Even better to receive such glowing feedback from your customer too! We really appreciate you sharing this.
Thanks,
The APLYiD team
So far our experience in onboarding has…
So far our experience in onboarding has been excellent. It was entirely our fault we could not connect at last week's scheduled meeting. We are scheduled for another training session today. The staff are very professional and we look forward to resolving some of our AML issues.
4 de octubre de 2021
Respuesta de APLYiD
Hi Kay, Thanks so much for your feedback & the five stars! We’re really glad you have had a positive experience so far. I personally enjoyed taking your team through the training session the other day! The APLYiD team is looking forward to working with you all going forward.
We find the APLYID a great product to…
We find the APLYID a great product to use for our business.
4 de octubre de 2021
Respuesta de APLYiD
Hi Paula, thanks so much for taking the time to leave us a review. We really appreciate it! If you need any support with our tool, please don't hesitate to reach out. Thanks, The APLYiD Team.
Respuesta de APLYiD
Hi Emma, thanks so much for taking the time to leave us a review. We really appreciate it!
Respuesta de APLYiD
Hi Kathryn, so great to hear you and your clients are finding the onboarding experience seamless and easy. Thank you for taking the time to leave us a review!
Easy, reliable, efficient.
Definitely recommend. Makes compliance easy for customers and reliable for us.
4 de octubre de 2021
Respuesta de APLYiD
Hi Kelly
Thanks so much for your recommendation! we appreciate you taking the time to leave us a review.
Pretty easy experience
4 de octubre de 2021
Respuesta de APLYiD
Hi Kim, thanks so much for taking the time to leave us a review. We really appreciate it!
Efficient and reliable system
4 de octubre de 2021
Respuesta de APLYiD
Hi Martin, thank you for taking the time to leave us a review. It's great to hear you are finding our tool efficient and reliable. Thanks again!
A great tool but
A great tool but:
I would like it to be more obvious why the report either needs review or failed.
I would also like our own platform to not offer passports to our clients, we state this in our emails to clients but they still seem to use their passports anyway and waste their money as we have to get them to do it again with their driver licence.
28 de septiembre de 2021
Respuesta de APLYiD
Hi Karen. Thank you for leaving a review, providing us with feedback, and allowing us to help ease your concerns. I am glad we have successfully set up the passport function for your account, and I hope the training guides we sent through have made interpreting results easier for you and the team. Please reach out if you would like to book a refresher training for the team. I hope you have a lovely rest of your week.
- Katheirne
Disappointing in retrospect
HI. didn't like the fixed price minimum per month and also the
fact the AML reports didn't stayed saved in the cloud and i had to save them to our own server instead. Sadly we found a better alternative.
28 de septiembre de 2021
Respuesta de APLYiD
Hi Peter, Thanks so much for your feedback, We are sorry that the fixed price didn't work for you. We do make every effort to ensure that our customers are on a plan that works for them. In regards to storing of data, when we setup APLYiD we made the decision that we would not store peoples data in order to protect their privacy and means that we can remain an impartial & trusted provider.
We have had an excellent rapport with…
We have had an excellent rapport with the Aplyid team. Any issues we can discuss.
28 de septiembre de 2021
Respuesta de APLYiD
Hi Dot,
Thank you so much for your review. We're always happy to be of assistance.
Many Thanks,
The APLYiD Team
Easy to Use for Staff and Clients
APLYiD is easy to use for both customers and us as an accountancy firm. The APLYiD staff are very responsive and always happy to assist with any issues we may have. Sometimes communication when there is a random, unplanned outage isn't great, but this very rarely happens.
28 de septiembre de 2021
Respuesta de APLYiD
Hi Esha,
Thank you for your review. We glad to know APLYiD makes things easy for both you and you clients.
We're currently working on a better solution to communicate any outages, as rare as they maybe, so we hope this new system will improve your over all experience with the platform.
Many Thanks,
The APLYiD Team
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