Apricot Whirl Ltd. Opiniones 

357
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Apart from having such a cool name, Apricot Whirl is a company which offers a wide range of gifts at great prices (and fair postage rates) and delivers on time. Unfortunately, they still don't seem to... Ver más

Valorada con 5 estrellas sobre 5

Ordered Aug 2020, confirmation email had subject "Your order from Westwell Evans Limited has been processed successfully", package arrived well packed and in a timely manner. Product matched the photo... Ver más

Valorada con 5 estrellas sobre 5

Gingko large fabric smart book light - saw one of these incredible lights in my local shop, but felt it was too expensive. Apricotwhirl had it for £20.00 less including P&P. The light was delivered... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic from start to finish, good old fashioned personal, polite, helpful customer service the way it used to be. Ordered a cushion on a Saturday received it in two days, had a query when ordering... Ver más

Información sobre la empresa


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

357 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(357)

22 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Accused of scamming faulty return

Paul has some imagination. The lights I sent back a second time were the same set he sent me. Not a older pair that still work. He won't admit this otherwise he would have to replace them so instead is accusing me of his handy work. I'm devastated of this accusations and how he has made me feel. Terrible service. Sent back a pair of lights that were not working. Was sent them back with a new plug and lights were in worse condition than when originally sent back and still not working. Paul is adamant he sent them back working (but not my end) so I resent them back and he now says they are broken in 3 places and that I've taken a soldering iron to them! They are now non returnable. Had the lights been broken not faulty on the first return I would of paid full price for a new pair but not after being accused of sending back a different pair to the ones he fixed. Surely he shouldn't be fixing or replacing items on the lights to begin with. Infuriated at this accusation. I already have two sets of these lights which have worked for years so clearly faulty item not a broken one.

22 de mayo de 2025
Opinión espontánea
Logotipo de Apricot Whirl Ltd.

Respuesta de Apricot Whirl Ltd.

The lights were bought from us 6 months ago. The customer informed us that they had stopped working, so we sent a return label. When I checked the lights, the power supply wasn’t working, so I took one from a new set of lights, tested them and they worked perfectly, packed with the new power supply and returned them. If I wasn’t 100% happy with the function of the lights, why would I send them back? The day they arrived, the customer got in touch to say they weren’t working, so another label was sent. On checking the lights there were 3 cuts in the wires, one of which I could see, had an attempted repair, with the insulation stripped back, solder on the wires and a clear sleeve over, but had broken apart again. Damaged wires and attempted repair obviously invalidate any warranty, but also there is no possibility, with this amount of damage, that these were the same lights that worked perfectly 2 days previously. One of these lights must have been one of the customer’s older ones. It would not be fair on our other customers to replace old damaged items that were not purchased from us.

Valorada con 5 estrellas sobre 5

When I had trouble using the internet

When I had trouble using the internet, a phone call was very helpful and the person I spoke to was able to take my order. Very professional and put me at ease. Delivery was very quick and as they had promised.

15 de abril de 2025
Valorada con 5 estrellas sobre 5

Apart from having such a cool name

Apart from having such a cool name, Apricot Whirl is a company which offers a wide range of gifts at great prices (and fair postage rates) and delivers on time. Unfortunately, they still don't seem to offer a gift message option, which would be really useful. Their website is easy to use and I've never had any problems with it. I'll continue to use them whenever possible.

26 de marzo de 2025
Valorada con 5 estrellas sobre 5

Fab company

Lovely item, delivered very promptly and great customer service. I'd buy from here again in a heartbeat! Buy with confidence....

1 de abril de 2025
Valorada con 5 estrellas sobre 5

Great little website

Super fast dispatch , lovely informative email , and nicely packaged . I loved the item ordered , and this company gave me the reassurance my order would arrive safely . Nice name too ! I will deffinately use Apricot Whirl again . Many thanks x

16 de enero de 2025
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service
I put an incorrect postcode on my address.
They called me for the "real" postcode.
My package arrived the following day .

9 de enero de 2025

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