I received an email reminding me someone coming a certain date. on that date mid afternoon received an e-mail that he had been delayed and would arrive the next day. He arrived and was courteous and... Ver más
La empresa ha respondido
Localización
Cambiar localización9090 Junction Dr, Ste 1, 20701 Annapolis Junction, MD, US
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Ashley is great! She always asks about recent issues and very thoroughly addresses concerns inside the house and around property. If the source is not immediately evident, she takes the time to find i... Ver más
La empresa ha respondido
I like that the coverage is for several pests. But still not enough - eg scale, molds on plants not covered so need to have more pest control companies. The price is competitive, that is good.... Ver más
La empresa ha respondido
Kahil was great! He came out and installed the bag on our tree to help eliminate the wasps and was happy to take care of a few additional requests from my husband, including treating the first floor a... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Aptive Pest Control in Annapolis Junction, MD provides reliable residential pest control services tailored to homes across Howard County. Our local team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans built around your home’s needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Annapolis Junction and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Welcome to Aptive Pest Control
Escrito por la empresa
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Información de contacto
9090 Junction Dr, Ste 1, 20701, Annapolis Junction, MD, Estados Unidos
- 14103768839
We overthink pests so you don't have to.
4,1
Muy bueno
117 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I don't like the terms of the contract…
I don't like the terms of the contract I was required to which I had to submit several months ago requiring me to pay a fee to cancel my contract.
I asked for granules to be spread on ground, and it does not appear as though it was done.
21 de abril de 2026
Respuesta de Aptive Pest Control - Baltimore
Hi Tom,
Thanks for taking the time to share this, we’re sorry to hear your experience hasn’t matched your expectations.
At Aptive, we aim for clear communication around service plans and contract terms, and we also want every visit to reflect the work that was requested and agreed upon. What you’ve described is something we’d like to take a closer look at so we can make sure it’s properly handled.
If you’re open to it, please reach out to us directly at socialmedia@goaptive.com with your service details so we can review your account, confirm what was completed during your visit, and address your concerns. We appreciate the opportunity to get this handled the right way for you.
-Jasmine
Generally I really like Aptive Pest…
Generally I really like Aptive Pest Control.
I didn’t give it 5 stars because there are inconsistencies when it comes to their service technicians. Some do a better, more thorough job than others!!
18 de abril de 2026
Respuesta de Aptive Pest Control - Baltimore
Hi there,
Thanks for taking the time to share this and for being an Aptive customer. I’m really glad to hear you generally like Aptive, and I also appreciate you pointing out the inconsistency you’ve noticed between service professionals.
You’re right to expect a consistently thorough experience every visit, and we take that feedback seriously as it helps us improve training and alignment across the team. At Aptive, we’ve got this handled, and that means working to make sure every service meets the same high standard you can count on each time.
-Jasmine
Disappointed
I am very disappointed with my experience with this pest control service. On multiple occasions, I was scheduled for a service visit, but no one showed up, and I received zero notification. This lack of communication is highly unprofessional and incredibly inconvenient, especially after making arrangements to be home.
Furthermore, the actual pest treatment was ineffective. I had an active insect infestation coming from a floor air vent near my main door. A technician came out, identified them as 'mini ants,' and applied a pesticide. Unfortunately, the treatment did absolutely nothing, and I was left to handle the problem myself by vacuuming the bugs out of the vent. Overall, poor reliability and ineffective service.
10 de abril de 2026
Respuesta de Aptive Pest Control - Baltimore
Hi Mani,
I’m really sorry you’ve had this experience. Missing scheduled visits without communication is frustrating on its own, and pairing that with a pest issue that didn’t improve after treatment would understandably leave you feeling let down.
At Aptive, reliability and clear communication are supposed to be at the core of what we do, along with making sure pest issues are actually addressed, not just noted. When appointments are missed without notice or a treatment doesn’t resolve the problem, that tells us things weren’t properly handled on our end, and that’s something we need to take seriously.
The situation you described with the infestation near your air vent is especially concerning. If a service visit was completed but the issue persisted afterward, we’d want to revisit that and make sure the treatment plan was appropriate and followed through effectively.
We’d appreciate the chance to look into your account, review the missed appointments and service notes, and better understand what happened here so it can be properly addressed and handled. If you’re open to it, please reach out to us at socialmedia@goaptive.com with your service address so we can take a closer look and work toward a real resolution.
Thank you for sharing this, even though it clearly reflects a disappointing experience.
-Jasmine
Aptive does a great job
Aptive does a great job, I have not had a bug in my house since I have been using them, and I only have them spray the outside of my house.
9 de abril de 2026
Respuesta de Aptive Pest Control - Baltimore
Thank you so much for taking the time to share your experience with us, Rosemary! We're so glad you're enjoying a home that's protected against pests and that our exterior treatments are working effectively for you. Your satisfaction is our top priority, and it's wonderful to know that we've met your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate having you as a part of Aptive!
-Alexis
Respuesta de Aptive Pest Control - Baltimore
Thank you so much for taking the time to leave us a review, Trene! It's great to hear that you had a great experience with our service professional. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate having you as a part of the Aptive neighborhood!
-Alexis
Respuesta de Aptive Pest Control - Baltimore
Hi Rakesh,
We’re so glad to hear your experience was positive! At Aptive, we take pride in making sure every visit is handled thoroughly and respectfully. Thank you for trusting us to keep your home protected!
-Jasmine
Excuses instead of accountability
A company that consistently falls short of expectations and relies on excuses instead of accountability.
17 de marzo de 2026
Respuesta de Aptive Pest Control - Baltimore
Thank you for sharing this with us, Simone. We’re sorry to hear that your expectations have not been met and understand how frustrating it can be when service doesn’t align with what you anticipated. Please email socialmedia@goaptive.com with your service address and any details you’d like to share so our team can review your account and better understand your experience. We're here to help in any way we can!
-Alexis
Good communication
Advanced notifications and the ability to change dates; technician let me know when he arrived and asked what my needs were, then complied with my requests
22 de marzo de 2026
Respuesta de Aptive Pest Control - Baltimore
Hi Cal,
Thank you for sharing your experience and for choosing Aptive! It’s great to hear that the advanced notifications and flexible scheduling made things easy, and that your service professional took the time to connect with you and tailor the treatment to your needs.
That level of communication and care is exactly what we aim for, making sure everything is handled the right way from start to finish. We truly appreciate you being part of the Aptive community!
-Jasmine
The worst dispatch and service…
The worst dispatch and service operations! They cancel appointments without notification-no text, no call, no email. This is the third cancelled appointment without notice. I will be cancelling my annual contract. This is the kind of low effort service that can kill a market segment.
27 de febrero de 2026
Respuesta de Aptive Pest Control - Baltimore
Hi there,
Thank you for taking the time to share this, I hear how frustrating this has been, especially after multiple cancellations without any communication. That’s not the level of service we want to provide, and I understand why this would lead you to consider canceling.
At Aptive, we’re committed to being reliable and respectful of your time, and it’s clear we haven’t had this handled the way we should have in your case. I’d really appreciate the chance to look into what’s been happening with your appointments and work toward a better resolution.
Please reach out to us directly at socialmedia@goaptive.com so we can review your account and see what went wrong, as well as what we can do to make this right moving forward. We value you being part of the Aptive community and would like the opportunity to turn this experience around.
-Jasmine
Technician was polite and professional
20 de marzo de 2026
Respuesta de Aptive Pest Control - Baltimore
Hi Jim,
Thank you for sharing your feedback! We’re glad to hear that your Aptive service professional was polite and professional during your visit.
At Aptive, we strive to make sure every service is handled with care, attention, and professionalism so you can feel confident in the results. We truly appreciate you choosing Aptive and being part of the neighborhood!
-Jasmine
Respuesta de Aptive Pest Control - Baltimore
Hi Michael,
Thank you for taking the time to share your experience! We’re glad to hear that our Aptive service professional provided a job well done.
At Aptive, we take pride in making sure every service is handled thoroughly and professionally, so our customers can feel confident in the results. We truly appreciate you choosing Aptive and being part of the neighborhood!
-Jasmine
Jerome promptly alerted me that he’d be…
Jerome promptly alerted me that he’d be arriving. He was open and listened to my requests to treat some hot spots. He also took note of where I asked that he not apply treatment as we have four dogs. It’s always about the technicians as they sre the face of any company or organization. Jerome hit ot out of the park in my opinion.
12 de marzo de 2026
Respuesta de Aptive Pest Control - Baltimore
Hi Tom,
Thank you for sharing your experience! We’re thrilled to hear that Jerome provided such attentive and thoughtful service, taking the time to listen to your requests, address hot spots, and respect areas where treatment wasn’t needed for your pets. At Aptive, we know our service professionals are the face of our company, and it’s wonderful to hear that Jerome exceeded your expectations. We’ll be sure to share your kind words with him, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
Great company!
28 de febrero de 2026
Respuesta de Aptive Pest Control - Baltimore
Hi Karen,
Thank you for sharing your feedback! We’re thrilled to hear that you’ve had a positive experience with Aptive. We take pride in providing professional, reliable, and thorough pest control, and it’s wonderful to know our efforts are making a difference. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
Respuesta de Aptive Pest Control - Baltimore
Hi Bob,
Thank you for sharing your feedback! We’re glad to hear that Thomas provided courteous and professional service. At Aptive, we take pride in delivering attentive, reliable, and thorough pest control, and it’s wonderful to know our team made a positive impression. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
Great service
26 de febrero de 2026
Respuesta de Aptive Pest Control - Baltimore
Hi Kevin,
Thank you for your feedback! We’re glad to hear you had a great experience with your Aptive service. Our team works hard to provide thorough and dependable pest control, and it’s always rewarding to hear when that effort makes a difference. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!
-Jasmine
treatment was effective
The treatment was effective and got rid of the annoying ants and wasps that made our home - “insect city.”
3 de marzo de 2026
Respuesta de Aptive Pest Control - Baltimore
Hi Carlos,
We’re thrilled to hear that your Aptive treatment was effective in tackling the ants and wasps in your home. Providing thorough and reliable pest control is our top priority, and it’s great to know we could turn your “insect city” back into a comfortable, protected space. Thank you for trusting Aptive to protect your home, and we look forward to continuing to keep your space safe and comfortable.
-Jasmine
It Makes A Difference
We have had Aptive for 4 years. The services they provide make a noticeable difference in our home. We would get your typical small bugs, and there is much less in/around the house throughout the seasons. It’s worth my wife’s peace of mind knowing she’s not scared to go around the corner, especially in areas like the basement.
27 de febrero de 2026
Respuesta de Aptive Pest Control - Baltimore
Hi there,
Thank you for sharing your experience and for being a valued Aptive customer for the past four years! We’re thrilled to hear that our service has made a noticeable difference in your home and helped reduce the presence of small bugs throughout the seasons.
At Aptive, we take pride in providing thorough, reliable, and proactive pest control that gives our customers peace of mind. It’s wonderful to know that our efforts help make your home a more comfortable and worry-free space. We truly appreciate your trust in Aptive and look forward to continuing to protect your home for years to come.
-Jasmine
Very Controlling
Cannot cancel a visit from the 'goaptive' website it only allows you to reschedule at most a week out. Then when I tried to cancel the whole service, I had to call customer service and the representative would not cancel the service until I threatened legal action.
14 de diciembre de 2025
Respuesta de Aptive Pest Control - Baltimore
Hi Andy,
Thank you for sharing this feedback. What you described is not the experience we want anyone to have with Aptive, and I understand how frustrating that must have been.
Managing your service through GoAptive should be simple. If the website only allowed limited changes, that’s something we need to review. You should never feel restricted when trying to make updates to your account.
I’m also concerned to hear about your call experience. No customer should feel pressured or that they have to escalate matters just to have a cancellation processed. That’s not the standard we hold ourselves to.
We’d appreciate the opportunity to look into this further. If you’re willing, please reach out to us directly at socialmedia@goaptive.com with your service details so we can review what happened and make it right.
-Jasmine
Timely and effective treatments… no…
Timely and effective treatments… no pest infestation on our property.
12 de febrero de 2026
Respuesta de Aptive Pest Control - Baltimore
Hi Debra,
Thank you for sharing your experience. We’re glad to hear that our treatments were timely and effective, and that your property has remained protected. At Aptive, delivering reliable results and protecting your home from unwanted pests is our top priority.
We truly appreciate you choosing Aptive, and feedback like yours motivates our team to continue providing thorough, professional service at every visit.
-Jasmine
They should not have come out yesterday…
They should not have come out yesterday because they could not do a complete service because of the snow.Should have done it on another day.I guess i still have to pay for the service.
31 de enero de 2026
Respuesta de Aptive Pest Control - Baltimore
Hi George,
Thank you for sharing this feedback. I can understand why it would be frustrating to have service completed on a day when weather conditions limited what could be done. At Aptive, our goal is always to provide thorough, effective service, and it’s completely reasonable to question the value when snow impacts access to certain areas.
While some parts of the treatment can still be completed safely in winter conditions, we never want you to feel like you’re paying for something that didn’t fully meet expectations. Your feedback is important, and it helps us review how service timing and communication around weather-related limitations are handled.
We’d really appreciate the opportunity to look into your account and review what was completed during that visit. Please reach out to us at socialmedia@goaptive.com so we can go over the details with you and make sure everything is handled appropriately.
Thank you for being part of the Aptive neighborhood and for taking the time to share your experience.
-Jasmine
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.