When an issue comes up between regular appointments they are always ready and willing to send somebody out as soon as possible to take care of the current issue. The guy that does my house most of the... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Aptive always sends out an email to give me a heads when they will be coming to service my house. They also will txt me whenever they are on their way and always ask what I would like for them to focu... Ver más
La empresa ha respondido
I was so much more satisfied when it was Ridd. Richard was the best pest control technician ever. He was very thorough and would tell you what he's seen and always brought a vacuum cleaner in in case... Ver más
The person performing the treatment lets you know a head of time when they are arriving at your home. Additionally, they take pictures the areas they treat and ask if there are any areas of concern a... Ver más
La empresa ha respondido
Información sobre la empresa
Welcome to Aptive Pest Control
Escrito por la empresa
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Información de contacto
6900 Phillips Hwy, Ste 20, 32216, Jacksonville, FL, Estados Unidos
- 19049776551
We overthink pests so you don't have to.
4,2
Muy bueno
84 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Aptive Pest Control - Jacksonville
Hi Scott,
Thank you for your kind words! We’re happy to hear that our team members consistently come across as helpful and considerate. At Aptive, we believe that great service starts with genuine care and respect for our customers. We appreciate you being part of the Aptive family and look forward to continuing to serve you.
-Jasmine
Missed appointments in May
Missed appointments in May. I called customer service and mentioned that 'Voles" are eating my grass roots and bring Voles treatment. The tech said they are out of stock on that item. No follow up call or update to say when that treatment would be completed. I do not want to wait until all lawn is destroyed.
19 de junio de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Ahmed,
Thank you for bringing this to our attention—we’re sorry to hear about the missed appointments and lack of follow-up regarding the vole treatment. We understand how frustrating it is to voice a concern, be told the product is unavailable, and then not receive any update—especially when your lawn is at risk. That’s not the level of responsiveness or care we strive for at Aptive.
Your time and your property matter to us, and we want to make this right. We’d like to review your account, provide an update on the vole treatment availability, and ensure your next service is timely and effective. Please reach out to us at socialmedia@goaptive.com so we can prioritize this for you.
Thank you for being part of the Aptive neighborhood—we appreciate the chance to regain your confidence and protect your home the way we promised.
-Jasmine
Technician sent pictures
I appreciate that the technician sent several pictures of the areas he treated along with complete information.
11 de junio de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Sandi,
Thank you for sharing your experience! We’re so glad to hear that your Aptive service professional kept you informed with detailed photos and a thorough breakdown of the treatment. Transparency and communication are a big part of what we value, so it’s great to know that came through. We appreciate you being part of the Aptive family!
-Jasmine
Professional employees
All of their employees who have treated my house, inside and outside, are courteous, knowledgeable and professional.
7 de junio de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Nancy,
Thank you for your kind words and for taking the time to share your experience! We're so glad to hear that our team has consistently delivered courteous, knowledgeable, and professional service both inside and outside your home. That level of care is something we take great pride in at Aptive, and your feedback means a lot. We're grateful to have you as part of the Aptive family and are always here if you need anything!
-Jasmine
Joshua was outstanding
Joshua was outstanding! He let me know how close he was to being here and actually did what was supposed to be done! I sincerely hope he will continue to service my home in the future!
24 de mayo de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Kathy,
Thank you so much for sharing your experience! We're thrilled to hear that Joshua went above and beyond—from keeping you updated on his arrival to delivering exactly what was promised. That level of care and follow-through is what we strive for at Aptive.
We’ll be sure to pass along your kind words to Joshua. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same outstanding service.
-Jasmine
Communicate well and do their job
Communicate well and do their job. Can’t ask for more
23 de mayo de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Brandon,
Thanks so much for the kind words! We're thrilled to hear that our Aptive team is hitting the mark with clear communication and dependable service. It really means a lot to know you feel we're getting the job done right -- we take pride in making things simple and effective for our customers. Grateful to have you in the Aptive family!
-Jasmine
NO CONTROL
Their products do not work! We have the same amount of ants, mosquitoes, gnats, spiders, palmetto bugs, etc. Had tech come 2X within 3 weeks and no difference.
21 de mayo de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Leslie,
Thank you for sharing your experience, and I'm sorry to hear the service hasn't met your expectations so far. At Aptive, we take pest concerns seriously and want to make sure your home is truly protected. We'd love the chance to review your situation personally and work with you to find the right solutions that make a noticeable difference. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can address this promptly and ensure you get the service you deserve.
-Jasmine
Anthony was great
Anthony was great. He addressed all of our issues and was very respectful. He even noticed a couple wasps nest that were missed during the prior visit. He is an asset to your business and he can treat our property anytime.
15 de mayo de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Albert,
Thank you for sharing such kind words about Anthony! We’re thrilled to hear he was respectful, thorough, and went above and beyond by spotting those wasp nests. It’s wonderful to know he’s made such a positive impression—he truly is a valued part of the Aptive team.
We’re grateful to have you as part of the Aptive family and look forward to keeping your property protected for many visits to come. If you ever need anything, just let us know—we’re here to help!
-Jasmine
I’ve called and voiced my concerns…
I’ve called and voiced my concerns multiple times times.. I would give 0 stars if possible. Only thing going for you guys is the technicians are polite
7 de mayo de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Zach,
Thank you for taking the time to share this. We’re really sorry to hear that your concerns haven’t been addressed despite multiple attempts—this isn’t the kind of experience we want anyone to have with Aptive. While we’re glad to know our service professionals have been polite, it’s clear we’ve missed the mark in other areas that matter just as much. We’d truly appreciate the chance to turn this around and make things right. If you're open to it, please reach out to us directly at socialmedia@goaptive.com and see how we can better support you moving forward.
-Jasmine
Always asks if I have any special…
Always asks if I have any special needs. Sprays for wasp and knock down nests. Sprays for bugs outside and inside if needed. Puts down granules for ants. Always gives me an update of what services were preformed. Always lets me when when they will be arriving
24 de abril de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Lynne,
Thank you so much for your kind words! We’re thrilled to hear that our team has consistently met your needs by providing thorough service, from wasp nest removal to ant treatments and everything in between. At Aptive, we believe in keeping you fully informed, and it's great to know that the updates on services and arrival times have been helpful for you. Your satisfaction is our top priority, and we’re so glad we’ve been able to meet your expectations. Thank you for being a valued part of the Aptive family—we look forward to continuing to serve you!
-Jasmine
Respuesta de Aptive Pest Control - Jacksonville
Hi Ingrid,
We really appreciate you taking the time to share your experience! At Aptive, we take pride in our professional team, who is dedicated to delivering top-notch service with a personal touch. We're glad to hear that it made a positive impact, and we're grateful to have you as a customer. Thanks for choosing Aptive!
-Jasmine
Excellent service
They came out on time. We're professional and did an excellent job. I highly recommend them.
13 de mayo de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Vena,
Thank you so much for the kind words and recommendation! We’re thrilled to hear our team showed up right on time and delivered the professional service you deserve. At Aptive, we’re committed to making every visit excellent and ensuring your home stays protected. We truly appreciate your trust and look forward to supporting you for years to come!
-Jasmine
Not consistent
The people you sent to do the job are not consistent. Only a few do the complete job. Most do as little as possible. My last treatment needed to be done again in a couple of weeks. I had fire ants all over outside and other bugs. Ezequias is the best one. He does everything he is suppose to. I wish I had him all the time. You should have him train all the rest. I have been using this service for 3 or 4 years and now I'm going to have to follow the people around to make sure they do the job correctly or hire a different company in the future.
13 de febrero de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Peggy,
Thank you so much for taking the time to share your experience with us. We truly appreciate your loyalty over the past few years, and we understand how important it is to have consistent, thorough service. We're sorry to hear that not all of your visits have met the high standards we aim for, and we're grateful that you've pointed out Ezequias's exceptional service -- he's a true asset to our team! We'll certainly take your feedback to heart and work on ensuring all of our service professionals deliver the level of care you deserve.
Your satisfaction is our top priority, and we'd love the chance to make things right for you. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can address any concerns or schedule your next service. We value your business and look forward to continuing to serve you.
Thank you again for your feedback, and we hope to earn back your trust.
-Jasmine
Always great service!
17 de marzo de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Rhonda,
Thank you so much for the kind words! We're so glad to hear you've consistently had a great experience with Aptive. It means a lot to us to have your trust, and well keep working hard to deliver the dependable, high-quality service you deserve. We appreciate you being part of the Aptive family!
-Jasmine
Technician was very professional
Technician was friendly with and very professional he explained everything to me.
8 de abril de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi James,
Thank you for the kind words! We're so glad to hear your service professional was both friendly and professional -- and that they took the time to walk you through everything. That kind of care and clear communication is exactly what we strive for at Aptive.
We're grateful to have you in the Aptive neighborhood and truly appreciate you choosing us to protect your home!
-Jasmine
Getting charged and not seeing or…
Getting charged and not seeing or knowing a tech is here is not good.
I pay a payment every month but only get service every other month. May be time to end this account.
17 de abril de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Robin,
Thank you for sharing your concerns with us. We understand how important it is to feel confident in the service you're receiving -- especially when you're being charged. Our goal at Aptive is to keep you informed and comfortable with every visit, and it sounds like we've fallen short here. We'd really appreciate the chance to review your account and make sure everything -- from visit frequency to communication -- is working the way it should for you. Please reach out to us at socialmedia@goaptive.com. You're a valued part of the Aptive family, and we want to make this right.
-Jasmine
Respuesta de Aptive Pest Control - Jacksonville
Hi Chastity,
Thank you for sharing your experience! We're so glad to hear that your service professional was on time and friendly. We strive to provide reliable and personable service, and it's great to know we hit the mark for you. If you ever need anything further, feel free to reach out -- we're here to help!
-Jasmine
Respuesta de Aptive Pest Control - Jacksonville
Hi James,
Thank you for your kind words! We are so glad to hear that you were happy with the work we did and that you had a positive experience with our team. At Aptive, we believe that great service starts with great people, and it is wonderful to know that came through during your visit.
If there's anything more we can do to support you, don't hesitate to reach out. We appreciate your feedback and look forward to continuing to service you! Thanks again for choosing Aptive!
-Jasmine
The technician listened and was thorough took his time and…
The technician took his time and listened to my concerns and was very thorough.
18 de marzo de 2025
Respuesta de Aptive Pest Control - Jacksonville
Hi Cindy,
Thank you so much for sharing your experience! We are so glad to hear that our service professional took the time to listen to your concerns and provided thorough service. At Aptive, we believe in going the extra mile to ensure our customers feel heard and taken care of. Your satisfaction is our top priority, and we appreciate your trust in us. If you need anything else, do not hesitate to reach out!
-Jasmine
VERY RELIABLE
Great communications as you always know when the service tech will arrive. Very dependable service.
5 de marzo de 2025
Respuesta de Aptive Pest Control - Jacksonville
Thank you for your kind words! We appreciate you recognizing our commitment to clear communication and dependable service. We strive to make scheduling and service as convenient as possible for our customers, and appreciate having you as a part of the Aptive neighborhood!
-Alexis
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.