Richard was fantastic and communicated things very well to me and answered questions. He addressed all of the needs that I brought up with him and I had a great experience.
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Consulta las opiniones de los clientes
Timely, thorough service. The tech communicates well and arrives as stated. Willing to listen and address specific problems. Would give 5 stars for the service but it falls short on the callbacks tha... Ver más
La empresa ha respondido
Our Aptive service provider was Will (I believe his name was Will or William) . He was amazing ! Thorough. Professional. Courteous. Kind. Patient. Dedicated. Tripple this guy's salary because he... Ver más
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The past two appointments were troublesome. The one that was originally scheduled in January, no one ever showed up. Then I recieved an email stating they had canceled the appoinment. I rescheduled... Ver más
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Información sobre la empresa
Welcome to Aptive Pest Control
Escrito por la empresa
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Información de contacto
469 Century Drive West, 84123, Murray, Utah, Estados Unidos
- 13852339312
We overthink pests so you don't have to.
4,4
Excelente
90 opiniones
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Customer communication is lacking (that’s being kind)
I really liked my technician so this is no reflection on him. My reason for only 2 stars is the scheduling and communication. I’ve had appointments, waited all day since my time frame was 8am-5pm (which in and of itself is ridiculous) and then had no shows or they come after 5pm and I’ve left after staying home all day long. They do reach out 30 minutes before arriving but I can’t for the life of me understand why they cannot give a smaller time window for a scheduled appointment. When I try communicating through text, I select the option to have a customer service rep contact me “soon.” The response tells me “thanks for my patience” and then their idea of “soon” is the next day many hours later when I’m not near my phone. Since I don’t see their message, it defaults to “let us know if you need help with anything” by responding with a number which then tells me a CS representative will be contacting me soon. It’s so bad. How can they not figure this out?
And we’ve had lots of spiders inside our home this year. I’m having a followup service because they are still showing up. I left a great company because I was told Aptive is the best. I’m definitely second guessing my decision.
22 de julio de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi there,
Thank you for your honest feedback. We're so glad to hear you’ve had a great experience with your service professional—that’s something we’re proud of at Aptive. That said, we're truly sorry for the frustration with scheduling, communication delays, and the ongoing pest issues.
You’re absolutely right to expect clearer time windows and more responsive support. We’re actively working to improve both, and your experience helps highlight where we need to do better.
We appreciate you giving Aptive a chance, and we’re committed to making things right—starting with a thorough follow-up to tackle the spider activity. If there’s a time that works best for you, just let us know and we’ll do our best to accommodate.
Thanks again for your patience and for being a part of the Aptive family.
-Jasmine
This company cares about customer satisfaction!
This company really seems to care about their customers. When the guy came out to spray my yard, he listened to any details I had for him and immediately and thoroughly did what I asked. The 3 times they have come out so far, they've done a great job, and I have noticed a stark decline in bugs: specifically grasshoppers, wasps, and ants.
This is an effective 5-star service, if you ask me!
I've had other services in the past and did not have the same positive results.
I'm very pleased and feel like my money was well spent!
22 de julio de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi Sylvia,
Thank you so much for your thoughtful review! We're thrilled to hear that our service professional listened closely to your concerns and delivered thorough, effective treatments—especially with those pesky grasshoppers, wasps, and ants. It means a lot to know you’re seeing real results and feeling confident that your investment with Aptive is well spent.
We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with the same care and attention. Thanks again for trusting us!
-Jasmine
Tech did a great a great service even…
Tech did a great a great service even wee was not home. Take photos and explained what he did. Thank You
15 de julio de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi Bob,
Thank you for the kind review! We’re so glad to hear that your service professional delivered a great experience—even while you weren’t home. Providing clear communication, detailed updates, and peace of mind is what we strive for at Aptive.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and consistency.
-Jasmine
Wasp Control
I had Aptive come out to spray for Yellow Jacket bees that were inside our block wall and they also set some traps. The bees are now gone and have not come back. So glad to get them out of our yard!
17 de julio de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi David,
Thank you for sharing your experience! We’re so glad to hear that our team was able to effectively remove the Yellow Jackets from your yard and give you peace of mind. At Aptive Environmental, safely addressing these kinds of issues while protecting your home and family is our top priority.
We appreciate you being part of the Aptive family and look forward to continuing to provide the pest protection you can count on.
-Jasmine
Respuesta de Aptive Pest Control - Salt Lake City
Hi Jane,
Thank you for your feedback. We understand that sometimes treatments need to be done when homeowners aren’t present, and our team strives to ensure every service is thorough and effective regardless. If you ever have specific concerns or need to discuss your service details, please don’t hesitate to reach out to us.
We appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and professionalism.
-Jasmine
Respuesta de Aptive Pest Control - Salt Lake City
Hi Michelle,
Thanks so much for sharing your experience! We're thrilled to hear your service professional was both friendly and thorough—two qualities we truly value at Aptive. Delivering detailed, attentive service while making our customers feel comfortable is what we aim for every visit. We appreciate you being a part of the Aptive family and look forward to continuing to protect your home!
-Jasmine
I love that I've seen very little bugs
I love that I've seen very little bugs. These guys take really good care of us and always clean any cobwebs they might see.
1 de julio de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi Brandy,
Thank you for sharing your experience! We’re so glad to hear that you’ve noticed fewer bugs and that our team’s attention to detail—like clearing cobwebs—makes a difference in your home. At Aptive, caring for your home inside and out is a top priority, and we truly appreciate the trust you place in us. We look forward to continuing to protect your home and provide the care you deserve.
-Jasmine
I'm not seeing a huge difference after…
I'm not seeing a huge difference after treatments recently. I still see spiders and their webs on my patio furniture and the surroundings.
15 de junio de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi there,
Thank you for sharing your experience with us. We’re sorry to hear you haven’t seen the level of results you expected—especially when it comes to lingering spiders and webs around your patio area. At Aptive, our goal is to provide noticeable, lasting protection, and we know how frustrating it can be when pests are still showing up after treatment. We’d love the opportunity to revisit and reassess your service to make sure you’re getting the full benefit of your plan. Please feel free to reach out at socialmedia@goaptive.com. Your satisfaction matters to us, and we’re here to make it right.
-Jasmine
Very expensive
They are very expensive and charge you every month whether they preform a service or not a big rip off in my opinion
12 de junio de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi Todd,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Aptive hasn’t met your expectations. Our goal is to provide consistent, high-quality pest control through a year-round service plan that includes both scheduled treatments and free re-services anytime you notice activity between visits. We understand that value and transparency are important, and we’d like to take a closer look at your account to ensure everything is aligned with what was promised. If you're open to it, we’d appreciate the chance to connect directly and make this right for you. Please reach out to us at socialmedia@goaptive.com. Thank you again for being part of the Aptive family—we truly value your voice.
-Jasmine
They do a great job and able to answer…
They do a great job and able to answer my questions.
28 de mayo de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi Christine,
Thank you for your kind words! We’re glad to hear that our team is doing a great job and providing answers to your questions. At Aptive, clear communication and thorough service go hand in hand to give you peace of mind.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and expertise.
-Jasmine
Reliable and Professional Service
My experience with Aptive has been very positive. The techs are friendly, knowledgeable, and clearly explain the treatments they provide. I'd recommend Aptive to others looking for dependable pest control.
20 de mayo de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi Missy,
Thank you so much for sharing your experience with us! We’re thrilled to know that you’ve had such a positive journey with Aptive—from the friendly, knowledgeable service professionals to the clear communication about treatments. It means a lot that you'd recommend us to others. We’re proud to help protect your home, and we're grateful to have you as part of the Aptive neighborhood!
-Jasmine
We appreciated that Derek even returned…
We appreciated that Derek even returned to our home to do some places my husband needed done when we didn't hear him knock on our door.
8 de mayo de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi Doug,
Thank you so much for taking the time to share your experience! We're so glad to hear that Derek went the extra mile to make sure your needs were fully addressed. At Aptive, we pride ourselves on providing service that truly cares about the details and your peace of mind. It’s great to know that Derek’s dedication made a difference. We’re grateful to have you as part of the Aptive neighborhood and look forward to continuing to help protect your home!
-Jasmine
Respuesta de Aptive Pest Control - Salt Lake City
Hi Jean,
Thank you so much for the great feedback! We're thrilled to hear that your service professional has been awesome and reliable. At Aptive, we pride ourselves on providing top-notch service, and it’s fantastic to know we’ve lived up to that for you. We truly appreciate having you as part of our neighborhood, and we're here for you anytime you need us!
-Jasmine
Respuesta de Aptive Pest Control - Salt Lake City
Hi Jackie,
Thank you so much for your kind words! We’re thrilled to hear that you've had great experiences with our customer service and that our team has been friendly and helpful. At Aptive, we’re dedicated to providing not only effective pest control but also a positive experience every step of the way. We truly appreciate your trust in us and look forward to continuing to serve you!
-Jasmine
Great service and communication
Been using Aptive for several years and I love the professionalism and excellent communication of the service techs. I have been virtually bug free and love it!
29 de abril de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi Dawn,
Thank you so much for your kind words and for being a loyal Aptive customer. We're thrilled to hear that our team's professionalism and communication have made such a positive impact. It's great to know that you've been comfortable -- that's what we love to hear! We appreciate your continued trust in Aptive, and we're excited to keep delivering top-notch service for you.
-Jasmine
Respuesta de Aptive Pest Control - Salt Lake City
Hi Lupe,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team. At Aptive, we pride ourselves on being both professional and friendly, and we're so glad that showed during your service. We truly appreciate your feedback and look forward to continuing to serve you!
-Jasmine
Always nice and professional
Always nice and professional. They know all about the pesticide they are using and make sure we are happy.
11 de abril de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi Frances,
Thank you so much for the kind words! We're so glad to hear that you've had such positive experiences with our team at Aptive. It means a lot to know our service professionals professionalism and knowledge help you feel confident and cared for. Your happiness is always our top priority, and we're grateful to have you as part of the Aptive family!
-Jasmine
Respuesta de Aptive Pest Control - Salt Lake City
Hi Elizabeth and Chris,
Thank you so much for your feedback! We're so glad to hear you had a great experience with our customer service team. At Aptive, we strive to provide the best possible service and make every interaction as positive as we can. We truly appreciate your support and look forward to continuing to service you!
-Jasmine
We found another wasp nest after you…
We found another wasp nest after you sprayed for them.
10 de abril de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi Dan and Janice,
Thanks for sharing this with us. We're sorry to hear another wasp nest popped up after your service -- those can be tricky and persistent! At Aptive, we want to make sure you feel completely taken care of, so please don't hesitate to reach out to us at socialmedia@goaptive.com. We'll be happy to come back and take a closer look. We truly appreciate you being part of the Aptive neighborhood, and we're here to help however we can!
-Jasmine
Top notch service!
Michael understood our needs and gave us above and beyond service! I would recommend Aptive to anybody, they do an amazing job keeping the bugs away.
10 de abril de 2025
Respuesta de Aptive Pest Control - Salt Lake City
Hi Jake & Hailee,
Thank you so much for the amazing review! We're thrilled to hear that Michael went above and beyond to take care of your needs -- that kind of service is what we strive for every day at Aptive. It means a lot to know you'd recommend us, and we're so glad to be keeping your home comfortable. We truly appreciate having you as part of the Aptive family!
-Jasmine
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