We went on the Canadian Rocky Mountain and Alaska cruise , in may this year . Our APT rep Dale was incredible nothing was too much trouble. We were treated to the best of everything as far as hotels... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Grace was very understanding. She went out of her way to make sure that I have the holiday of my dreams as it’s my 70th birthday when we go to Cambodia in Vietnam she went through everything with pati... Ver más
La empresa ha respondido
Spoke with Grace this morning about a river cruise and she was lovely. She was knowledgable and very efficient. She was so reassuring that my enquiry became a confirmed booking!! Looking forward to h... Ver más
La empresa ha respondido
Attended the Holiday and Travel show at Olympia and met Hayden on the Travelmarvel stand. He was instrumental in making our booking last year for our trip from Rome to Venice. It was a pleasure to mee... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
APT is a leading travel company offering a choice of 4 and 5 star escorted holidays and river cruises to a range of exotic and remote destinations around the world. With over 89 years of experience, we have a clear understanding of what makes the perfect holiday, and enjoy going the extra mile to ensure our customers have a life-enriching experience.
The APT Difference
Escrito por la empresa
- Fully inclusive holidays
- Our prices cover all the essentials as detailed in your itinerary, including sightseeing, accommodation and meals; plus overseas transfers, airport taxes, luggage porterage, tipping and return flights from the UK - so you can relax knowing exactly where you stand with your holiday budget.
- 98% Satisfaction rating
- We’re proud of our 98% satisfaction rating we receive from our customers, and are committed to maintain it.
- Award-winning holidays
- The Telegraph Travel Awards have recognised APT as a leading provider for River Cruises and Escorted Tours since 2015. In 2019, we were awarded Best Escorted Tour Operator as well as placing runner-up for Best River Cruise. We were also over the moon to win 'Best River Cruise Company' and 'Best Premium Touring Company' at the 2020 Travel Weekly Globe Awards, as voted by travel agents.
- Expertise & experience
- Our travel professionals use their knowledge and expertise to perfect our itineraries and deliver a comprehensive collection of inspiring holidays.
- Unforgettable experiences
- The best thing about memories is making them. Our holidays have been designed to do just that. You’ll enjoy our special Signature or Insider experiences - unique or exclusive activities that have been carefully designed to provide you with an insight into the history, culture, lifestyle or cuisine of each destination.
- Book with Confidence
- You will always enjoy complete peace of mind when you book with us, as APT are a member of the Association of British Travel Agents (ABTA), and our air-inclusive packages are fully bonded with the Civil Aviation Authority’s Air Travel Organisers' Licence (ATOL) scheme.
Información de contacto
48 Warwick Street, W1B 5AW, London, Reino Unido
- 0800 012 6686
- info@aptouring.co.uk
- aptouring.com
4,6
Excelente
3 mil opiniones
Ha contestado el 66% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Apt has always been our choice of…
Apt has always been our choice of cruise company.
But unfortunately the Croatia cruise was described as luxury cruise was not luxury!
On the last day of our cruise we were sent out of the ship at 09:00 am not being allowed to stay on the ship for our arranged transport to come at 17:30 to take us to the airport for our flight home, which was all arranged by APT. For 8 hours we walk on the streets waiting, in the heat of the day which was about 30+ degrees for our transport.
We were appalled.
8 de agosto de 2025
Respuesta de APT Luxury Travel
Thank you for sharing your feedback. On turnaround days we do require early disembarkation to prepare the ship for new guests, and for this reason luggage storage is offered so guests can explore ashore while awaiting their transfers. We appreciate your comments regarding the wait and will review how we communicate these arrangements to ensure expectations are clearer in the future. Your loyalty to APT is highly valued, and we thank you for bringing this to our attention.
Kind regards,
Gemma
Customer Experience Team
A brilliant experience visiting Cape York
A brilliant experience visiting Cape York and the Torres Straits led by true professionals who thought of everything. It was a shame we visited the islands on a Sunday when things were closed, but this was the only downside.
15 de agosto de 2025
Respuesta de APT Luxury Travel
Thank you for your kind words. We’re delighted to hear you enjoyed your journey through Cape York and the Torres Strait Islands – such a unique and special part of the world. We appreciate your note regarding the Sunday island visit, and will take this into consideration when reviewing future itineraries. It’s wonderful to know the professionalism of our team enhanced your experience, and we hope to welcome you on another adventure soon.
Kind regards,
Gemma
Customer Experience Team
Great experience onboard capella
We are just back from a fantastic trip onboard travelnarvel Capella on the highlights of the Danube cruise. 5-12 Aug.
We had a wonderful time, it’s a beautiful ship , the staff were amazing, nothing was too much trouble, we had an unfortunate incident in Bratislava on day 2 when my wife’s purse got stolen with 2 bank cards and cash. The cruise director Emese was fantastic and accompanied us to the police station and helped us get through this horrible ordeal, she was fantastic and understanding of our situation. Be careful with your bags, wear them to the front and be vigilant of your sourroundings .
This incident did not dampen our enjoyment of this wonderful cruise, the ports we visited were amazing, the tours organised were great and the entertainment and food onboard was top class.
We would highly recommend travelmarvel for any cruise you wish to take. The ship and crew are top class , an unforgettable trip in so many ways.
Paul and Deirdre from ireland
5 de agosto de 2025
Opinión espontánea
Respuesta de APT Luxury Travel
Thank you for sharing your kind words and detailed review of your Danube cruise aboard Travelmarvel Capella. We’re delighted to hear you had such a memorable trip and enjoyed the ship, excursions, entertainment, and cuisine. It’s wonderful to know that Emese was there to support you during the unfortunate incident in Bratislava. We’ll be sure to pass on your appreciation to her and the crew, who take great pride in ensuring every guest feels cared for.
We’re thrilled that the experience overall was such a positive one and that you’d recommend Travelmarvel so highly. We look forward to welcoming you back on board for another unforgettable journey.
Kind regards,
Gemma
Customer Experience Team
River cruise that got everything right
Such a wonderful relaxed environment with attentive and professional staff. Attention to detail was just fabulous. The food was glorious and the accommodation was classy and comfortable. A little more expensive than other cruises available but really worth that extra cost. I enjoyed it immensely
25 de julio de 2025
Respuesta de APT Luxury Travel
Thank you so much for sharing your glowing review! We’re absolutely delighted that you enjoyed a truly relaxed and memorable journey with us. It’s wonderful to hear that the attentive and professional service, impeccable attention to detail, glorious cuisine, and classy, comfortable accommodations all contributed to making your cruise special.
Our aim is to deliver exceptional value at every turn: from luxurious boutique-style ships and all-inclusive comfort, to enriching cultural experiences and thoughtful extras that make the journey as seamless as it is inspiring.
We’re so pleased to know you enjoyed it immensely, and we can’t wait to welcome you back aboard for another unforgettable adventure.
Kind regards,
Raychell
Customer Experience Team
Eastern Canada 10 Day Tour
This was our third tour with APT and disappointed this time to have not had an APT rep at the airport to meet us. Unable to contact the Vancouver office via phone or WhatsApp and spending a long time wandering around to see if rep was there and asking Airport Information to put out a message, we gave up and joined a long queue for a taxi. APT rang us back whilst in the taxi to arrange a driver! However, we were told to get a receipt and it would be reimbursed by our tour guide, which it was.
That aside, the tour went very smoothly, staying in some wonderful Fairmont hotels in Toronto, Ottawa, Quebec and Montréal and a Marriott at Niagara Falls.
Our tour guide , Lezli, was kind, enthusiastic and knowledgeable. It was unfortunate that our driver did not speak much English so unable to form a rapport with him, unlike our other two tours.
A couple of Freedom of Choice activities offered were disappointing, but maybe there weren’t options to offer any better on this tour.
Overall we had a wonderful time. We were the only Brits with 21 Aussies but were made to feel welcome and included and made great friends.
We will have no hesitation in booking with APT again.
28 de julio de 2025
Respuesta de APT Luxury Travel
Thank you for sharing such a detailed review of your Eastern Canada tour. We appreciate your feedback regarding the airport transfer, and we’re glad the matter was quickly resolved with reimbursement. We will have our Operations team review what happened as this is most unusual. It’s wonderful to hear you enjoyed the iconic Fairmont and Marriott stays, the smooth running of the tour, and Lezli’s warmth and expertise. We’re also pleased you felt so welcomed by your fellow travellers and forged new friendships. Your continued trust in APT means a great deal, and we look forward to creating another memorable journey for you in the future.
Kind regards,
Gemma
Customer Experience Team
APT cancelled tour for more money
We had booked, with another couple, on the CROATIA & MONTENEGRO IN DEPTH
ZAGREB TO DUBROVNIK on board the luxury yacht, MV Lady Eleganza travelling Aug-September 2026.
All arrangements were finalised and made well ahead of time and everything had progressed smoothly…that was until APT advised us the tour for the booked dates, for which APT had taken all deposits, was unceremonious cancelled 😳❗️
Reason finally given was that APT had taken a “private” booking for that ship 🚢 and we were bumped ‼️😡
We, and our friends (along with our travel agent), will never travel with APT after this disgusting behaviour.
1 de agosto de 2025
Opinión espontánea
Respuesta de APT Luxury Travel
Thank you for reaching out to us. I can see that you placed your booking through our Australian Office with a travel agent. I have passed your comments on through to our Customer Relations team in Head Office who will review and respond directly.
Kind regards,
Gemma
Customer Experience Team
Had an amazing time
Had an amazing time, just a few things to make it perfect. For tours maybe offer two options one cultural and another more of an activity ie sea safari on jet skis or a quad bike trip for the more adventurous guests.
8 de agosto de 2025
Respuesta de APT Luxury Travel
Thank you for your lovely feedback. We’re delighted you had such an amazing time in Croatia. We appreciate your suggestion about offering a choice between cultural tours and more adventurous activities. While our excursions focus on showcasing the history and culture of each destination, we’ll share your ideas with our product team as we’re always looking for ways to enhance our guests’ experiences.
Kind regards,
Gemma
Customer Experience Team
The Rhine Valley in APT Ostara…
Everything was perfect from beginning to end. The food, the people, the trips and the cabin I could go on.
Nothing was too much trouble and our cruise director Bernadetta was fabulous.
The weather misbehaved at times but the sun was out when it was needed.
Can't recommend APT Solara and Ostara enough
25 de julio de 2025
Respuesta de APT Luxury Travel
We’re thrilled that your Rhine Cruise aboard our new APT Ostara was such a seamless and memorable journey. It’s wonderful to hear how much you enjoyed the cuisine, the excursions, and the comfort of your cabin – and that Bernadetta’s warmth and expertise helped make it all so special. Even the weather seemed to play along when it mattered most! Your kind words mean a great deal to our team, and we can’t wait to welcome you back on board for another adventure.
Kind regards,
Gemma
Customer Experience Team
Enjoyed pretty much all of the cruise…
Enjoyed pretty much all of the cruise apart from where we were parked on a couple of the stops, as in Porto long way from the town so to far to walk in
27 de julio de 2025
Respuesta de APT Luxury Travel
Thank you for your review and kind words about your Douro cruise. We understand it can feel a little far from the heart of Porto. River cruise vessels are required to dock at Vila Nova de Gaia, just across the river from the city centre, as this is the designated mooring area with the facilities and safety standards needed for larger ships. From here, it’s only a short transfer into Porto, so guests can enjoy the sights while we operate within the river’s navigation rules.
Kind regards,
Gemma
Customer Experience Team
The Madrid portion of the holiday was…
The Madrid portion of the holiday was very disappointing
30 de julio de 2025
Respuesta de APT Luxury Travel
Thank you for taking the time to speak with me and share your experience. Your feedback is truly invaluable in helping us make APT tours the very best they can be. I’m grateful for your honesty, as it gives us the opportunity to learn, improve, and ensure our guests enjoy every part of their journey.
Kind regards Sarah Customer service team
Outstanding holiday
Our tour director, Tomas Hosnedl was outstanding. His knowledge was endless, and he went over and beyond to make sure our holiday lived up to expectations.
26 de julio de 2025
Respuesta de APT Luxury Travel
We’re delighted to hear your 14-day Croatia cruise aboard RV Lady Eleganza lived up to expectations. Tomas will be thrilled to know his knowledge and dedication made such a difference to your journey. We’ll be sure to pass on your kind words, and we look forward to welcoming you on another APT adventure soon.
Kind regards,
Gemma
Customer Experience Team
No body to meet us at Madrid air port…
No body to meet us at Madrid air port on our arrival from Amsterdam.We waited 1 hour to no avail , causing us much stress and apprehension at the commencement of our holiday.
27 de julio de 2025
Respuesta de APT Luxury Travel
Thank you for your feedback. Your comments have been shared with our Operations and Customer Relations teams, who are reviewing the matter in detail. They will be in direct contact with you regarding your experience.
Kind regards,
Gemma
Customer Experience Team
Booking agent was very…
Booking agent Claudette was very thorough and helpful
30 de julio de 2025
Opinión espontánea
Respuesta de APT Luxury Travel
Thank you for your wonderful feedback!
We’re so pleased to hear that Claudette was thorough and helpful throughout your booking process. At APT, we pride ourselves on offering personalised service right from the first interaction, and it’s lovely to know Claudette made such a positive impression.
We’ll be sure to pass on your kind words to her — they’ll mean a lot.
We can’t wait to welcome you on your journey with us!
Warm regards,
Raychell
Customer Experience Team
We had an amazing cruise on the Duoro …
We had an amazing cruise on the Duoro with APT
would have loved more days cruising and less time in a coach (especially day 1) otherwise it was excellent .
27 de julio de 2025
Respuesta de APT Luxury Travel
Thank you so much for taking the time to share your experience on the Douro with us.
We’re thrilled to hear that you had an amazing cruise and that your overall journey with APT was excellent — that’s exactly what we aim for. Your kind words are truly appreciated by our team.
We also value your feedback regarding the balance between cruising and coach travel, particularly on Day 1. Our goal is always to create thoughtfully curated itineraries that maximise comfort, enrichment, and enjoyment. We’ll be reviewing this aspect closely as we continue refining our journeys to offer the most rewarding experiences possible.
We hope to welcome you on board again soon — perhaps on another of our river cruises where the rhythm of the river takes centre stage.
Warm regards,
Raychell
Customer Experience Team
Respuesta de APT Luxury Travel
Thank you for the fantastic review of your Iceland, Faroe Islands and Scotland Cruise. We'd love to have you travel with us again and help you plan your next adventure soon.
Kind regards,
Gemma
Customer Experience Team
Fabulous boat, wonderfull holiday.
Fabulous boat, immaculately maintained, excellent ports of call, enthusiastic and informative Tour Director, plenty of food and drink, ( though served by less than enthusiastic staff, no eye contact, little rapport ). Overall, an exceptionally good trip. We would strongly recommend APT to anyone considering a small motor yacht cruise.,
5 de julio de 2025
Respuesta de APT Luxury Travel
Thank you for your fantastic review — we’re thrilled to hear you had a wonderful holiday and enjoyed the beautifully maintained boat, excellent ports of call, and the guidance of your enthusiastic Tour Director.
We’re also grateful for your honest feedback regarding the onboard service. While we’re pleased you found the overall experience exceptional, we’re sorry to hear the service didn’t consistently match the warmth and engagement we aim for. Your comments have been shared with our team so we can continue to improve.
It means a great deal to know you’d strongly recommend APT to others, and we hope to welcome you aboard again for another unforgettable journey.
Kind regards,
Raychell
Customer Experience Team
Excellent value for money
Excellent itinery, our guide Roneil was brilliant and very informative and funny. Hotels were good, arrangements were clear, coach driver Randy was a very smooth driver. Five stars all round.
21 de junio de 2025
Respuesta de APT Luxury Travel
Thank you for your fantastic 5-star review! We’re so pleased you found the tour excellent value for money and that the itinerary, accommodation, and travel arrangements all met your expectations.
A special thank you for your kind words about Roneil and Randy — we’re lucky to have such dedicated and talented people on our team, and we’ll be sure to pass your praise along to them.
We appreciate you choosing APT and hope to welcome you on another journey soon!
Kind regards,
Raychell
Customer Experience Team
Great itinery
Great boats, crew n meals.
Thanks to Bernadette for all her help on board and also our Holiday Village travel Agent, Jackie Davis for all her hard work.
Just a couple problems re low rivers, but the amazing army type exercise performed by ALL the crew just amazing to see.
7 de julio de 2025
Respuesta de APT Luxury Travel
Thank you for your lovely review! We're so glad to hear you enjoyed the itinerary, the boats, the meals, and the fantastic service from our crew.
A special thanks for your kind words about Bernadette — we’ll be sure to pass that along to her.
While low river levels can sometimes present unexpected challenges, we're incredibly proud of how our crew adapted — and we're thrilled you appreciated their effort and teamwork.
We hope to welcome you back on another APT journey soon!
Kind regards,
Raychell
Customer Experience Team
Nice cruise but not for night owls
Nice cruise but not for night owls. Bar closed 11pm. Bar on deck was closed throughout, except for last night, opened for a couple of hours. No drink service on deck. Had to go to bar downstairs. Staff were very helpful, and friendly. Cabin clean and well appointed.
29 de junio de 2025
Respuesta de APT Luxury Travel
Thank you for your 4-star review and for sharing your experience with us! We’re so pleased to hear that you enjoyed the cruise overall—especially the friendly and helpful staff, and the comfort and cleanliness of your cabin.
We also appreciate your feedback regarding the bar hours and deck service. While our onboard bars typically close around 11pm to ensure a restful environment for all guests, we understand that some travellers would enjoy a livelier late-night atmosphere. Similarly, the deck bar’s limited opening is often influenced by weather, port regulations, and guest demand—but your comments are noted and will be shared with our operations team as we continue to refine the onboard experience.
We’re grateful you chose to cruise with us and hope to welcome you back again
Kind regards,
Raychell
Customer Experience Team
It was well organised
It was well organised. Hectic schedule and early starts which I would have liked to have been made aware of prior to the trip. It was my first guided tour so didn't know what to expect but having lived ou of a suitcase for two weeks I would have organised myself a bit differently had I known. However, it hasn't put me off another tour as the destinations were amazing.
24 de junio de 2025
Respuesta de APT Luxury Travel
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the tour well-organised and that the destinations left a lasting impression.
We truly appreciate your honest feedback about the schedule and early starts. As this was your first guided tour, it's completely understandable that the pace and structure might have come as a surprise. Your insight is valuable, and we'll continue working to ensure guests are well-informed about what to expect so they can prepare accordingly.
It’s great to hear that this experience hasn’t put you off future tours — we’d love to welcome you back for another adventure.
Kind regards,
Raychell
Customer Experience Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.