APT Luxury Travel Opiniones 2840

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We went on the Canadian Rocky Mountain and Alaska cruise , in may this year . Our APT rep Dale was incredible nothing was too much trouble. We were treated to the best of everything as far as hotels... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Grace was very understanding. She went out of her way to make sure that I have the holiday of my dreams as it’s my 70th birthday when we go to Cambodia in Vietnam she went through everything with pati... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Spoke with Grace this morning about a river cruise and she was lovely. She was knowledgable and very efficient. She was so reassuring that my enquiry became a confirmed booking!! Looking forward to h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Attended the Holiday and Travel show at Olympia and met Hayden on the Travelmarvel stand. He was instrumental in making our booking last year for our trip from Rome to Venice. It was a pleasure to mee... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de cruceros
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Operador de excursiones

Escrito por la empresa

APT is a leading travel company offering a choice of 4 and 5 star escorted holidays and river cruises to a range of exotic and remote destinations around the world. With over 89 years of experience, we have a clear understanding of what makes the perfect holiday, and enjoy going the extra mile to ensure our customers have a life-enriching experience.

The APT Difference

Escrito por la empresa

Fully inclusive holidays
Our prices cover all the essentials as detailed in your itinerary, including sightseeing, accommodation and meals; plus overseas transfers, airport taxes, luggage porterage, tipping and return flights from the UK - so you can relax knowing exactly where you stand with your holiday budget.
98% Satisfaction rating
We’re proud of our 98% satisfaction rating we receive from our customers, and are committed to maintain it.
Award-winning holidays
The Telegraph Travel Awards have recognised APT as a leading provider for River Cruises and Escorted Tours since 2015. In 2019, we were awarded Best Escorted Tour Operator as well as placing runner-up for Best River Cruise. We were also over the moon to win 'Best River Cruise Company' and 'Best Premium Touring Company' at the 2020 Travel Weekly Globe Awards, as voted by travel agents.
Expertise & experience
Our travel professionals use their knowledge and expertise to perfect our itineraries and deliver a comprehensive collection of inspiring holidays.
Unforgettable experiences
The best thing about memories is making them. Our holidays have been designed to do just that. You’ll enjoy our special Signature or Insider experiences - unique or exclusive activities that have been carefully designed to provide you with an insight into the history, culture, lifestyle or cuisine of each destination.
Book with Confidence
You will always enjoy complete peace of mind when you book with us, as APT are a member of the Association of British Travel Agents (ABTA), and our air-inclusive packages are fully bonded with the Civil Aviation Authority’s Air Travel Organisers' Licence (ATOL) scheme.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 66% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Good customer service

Booking the cruise was relatively easy, it was only our card provider being vigilant that meant I needed to call APT to confirm payment but whilst I was on the phone they were able to sort out our flights in a helpful and efficient way. Great friendly staff.

11 de junio de 2025
Opinión espontánea
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Respuesta de APT Luxury Travel

Thank you for your feedback. We're pleased to hear the booking process was smooth overall and that our team could assist quickly and efficiently with your flights. It’s great to know you found the staff friendly and helpful – exactly the experience we aim to provide.

Kind regards,
Gemma
Customer Experience Team

Valorada con 5 estrellas sobre 5

A great cruise on a great ship

The organisation worked well from airport to airport. The staff were excellent always willing to help. The accommodation was very good, comfortable beds good washroom, plenty of storage. The meals were good with big portions at times.

29 de mayo de 2025
Valorada con 5 estrellas sobre 5

We had a wonderful APT river cruise…

We had a wonderful APT river cruise down the Douro recently. Staff couldn’t be kinder, and the service was excellent The food was of good quality and variety. The rooms and showers kept beautifully clean and tidy.
Loved the daily tours and the cruising time on board. We highly recommend this company

8 de junio de 2025
Valorada con 4 estrellas sobre 5

Not good on call back initially When we finally got to speak to someone…

When we finally got to speak to someone it was great. A problem occurred with the first booking and we left messages to be called back, but initially it didn’t happen. I left a third message and someone called back, after that it was great. Spoke to Anton and he was very helpful.

8 de junio de 2025
Opinión espontánea
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Respuesta de APT Luxury Travel

Thank you for your feedback, and we sincerely apologise for the delay in returning your calls. Our team was experiencing a particularly busy period, which unfortunately affected our response time.

The original booking couldn’t be completed due to a system issue, which is why it didn’t go through initially. We're very glad to hear that once contact was made, Anton was able to assist you and that your experience improved from there.

Thank you for your patience and understanding – we truly appreciate it.

Sarah - Customer Experience Team

Valorada con 4 estrellas sobre 5

Cabin bathroom a bit small.

Cabin bathroom a bit small.
Too much time on coaches then not enough time in the excursion area.
More choice needed on dinner menu.
Staff should clear plates when everyone on the table has finished.
Staff were very pleasant. The excursion staff were lovely and knowledgeable

8 de junio de 2025
Valorada con 5 estrellas sobre 5

APT River cruise

My wife and I thoroughly enjoyed our holiday. The boat, crew and catering were first class. We were extremely well looked after.
The organisation of the excursions was excellent, as was the tour manager: very helpful
I have one complaint. When we were taken to the airport in Bucharest we were dropped off by the minibus driver near the car park and not at the departure gate. A long walk in 33 degree heat was unnecessary and annoying.

6 de junio de 2025
Valorada con 4 estrellas sobre 5

We enjoyed our holiday on Caledonian…

We enjoyed our holiday on Caledonian Sky. The ship was clean, comfortable and well maintained. The crew were great and very helpful.
You are obviously new to dealing with the Greeks and it showed! We never new exactly what would happen until the last moment and there were a lot of changes due to the locals changing their minds - Greek culture! We got the impression that, because there were only 90 of us, we didn't matter and the larger boats got preference. The tours were expensive for what they were.
The Cruise director did his best, but he seemed to rush from pillar to post and we were told things at the last moment if at all. He gave us a lot of information we didn't need and omitted things that were important to know.
The food was OK but lacking in choice. Breakfast in the dining room was poor, but much better on deck.
Having said all that, we enjoyed our time on board, met some nice people and had a good holiday.

5 de junio de 2025
Valorada con 2 estrellas sobre 5

A floating hotel sailing at night. Not a balcony.

Paid for a balcony but got just a full width opening window. Only three hours of daytime cruising in seven days. Often opened the curtains in the morning to find another boat just a metre or so away; so no view at all, and if the window was opened the room was sometimes flooded with fumes. However, all the staff were very good and the food was varied and tasty.

26 de mayo de 2025
Valorada con 5 estrellas sobre 5

Hayden was very informative and patient…

Hayden was very informative and patient with our needs, and clearly and simply advised us of what options were available. Recommended.

7 de junio de 2025
Opinión espontánea
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Respuesta de APT Luxury Travel

Thank you for sharing your feedback for Hayden, we will ensure this is shared with him as he will be delighted to know he provided such a great booking experience.

Kind regards,
Gemma
Customer Experience Team

Valorada con 5 estrellas sobre 5

Brilliant Service!

Hayden was very friendly, polite and very knowledgable, speedy service and straight to the point and catered for all our extra needs on our up and coming holiday. Excellent!

7 de junio de 2025
Opinión espontánea
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Respuesta de APT Luxury Travel

Thank you for sharing such wonderful praise for Hayden. He will be pleased to know that his efforts were appreciate during your booking process. We look forward to welcoming you on tour with us soon!

Kind regards,
Gemma
Customer Experience Team

Valorada con 4 estrellas sobre 5

On Greek & Turkish Island Adventure

On Greek & Turkish Island Adventure, the staff on board the ship were excellent, the cabins were spacious and the food was very good.
There appeared to be a lack of co-ordination on the timing and whether certain optional trips were going ahead. Also question as to whether Zodiacs are suitable for older passengers in choppy seas!

5 de junio de 2025
Valorada con 3 estrellas sobre 5

Catering and cabin staff excellent

Catering and cabin staff excellent. Cruise director and assistants leave the worst I have experienced. The fact that for 3 days the visits ashore were by rubber boats in windy choppy weather. In cruise details these were not mentioned. Arrived at departure airport 3 1/2 hours before flight.
The Captain superb

5 de junio de 2025
Valorada con 5 estrellas sobre 5

Small Ship Cruising

Anton made it all very easy for us to decide to book this holiday. He explained it all in detail, answered all our questions and was very patient and helpful.

His personality shone through and made our decision to book this holiday a most enjoyable experience.

Thank you, Anton

6 de junio de 2025
Opinión espontánea
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Respuesta de APT Luxury Travel

Thank you for such a lovely review of one of our consultants. We pride ourselves on our experienced team and the high level of service they offer. We are pleased you had such a positive booking experience and can't wait for you to join us on your holiday.

Kind regards,
Gemma
Customer Experience Team

Valorada con 5 estrellas sobre 5

Superb exploration cruise on Seabourn…

Superb exploration cruise on Seabourn Pursuit. Excellent management by APT staff throughout the holiday.

21 de mayo de 2025
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Respuesta de APT Luxury Travel

Thank you for your kind words. We're so pleased you enjoyed your Kimberley Coast exploration aboard Seabourn Pursuit—a truly remarkable and remote part of the world. It's great to hear our team supported you throughout the journey and helped make the experience seamless.

We appreciate you choosing to travel with APT and hope to welcome you on another adventure soon.

Kind regards,
Gemma
Customer Experience Team

Valorada con 5 estrellas sobre 5

A well organised tour using excellent…

A well organised tour using excellent hotels and visiting key locations. Very professional tour director who was very intuitive to the needs of the group.

24 de mayo de 2025
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Respuesta de APT Luxury Travel

Thank you for your feedback. We’re delighted you enjoyed your journey through the Canadian Rockies—it’s such a spectacular region, and we’re glad the itinerary and hotel selection lived up to expectations.

It’s great to hear your tour director made a strong impression and helped create a smooth and enjoyable experience. We appreciate you travelling with us and hope to welcome you on another adventure soon.

Kind regards,
Gemma
Customer Experience Team

Valorada con 4 estrellas sobre 5

all onboard services were great.

all onboard services were great.
all tours were great, especially Bratislava.
on board commentaries on the gorge and the evening cruise in Budapest were uninspiring.
the 4hour wait at Munich airport for the coach to the ship at Passau was particularly gauling.
you asked for comment, but overall, great holiday,
thank you.

20 de mayo de 2025
Valorada con 5 estrellas sobre 5

Excellent time!

Everything that had been arranged by APT went very smoothly from the flights to getting to the ship and all the excursions. The crew and staff were very helpful and nothing was too much trouble. The cabins were clean with ample hanging space for clothes. They were serviced at least twice a day. Mealtimes were delightful with ample choice of menus, excellent wine and beverages, and service. We shall certainly consider APT for another river cruise in the future.

30 de mayo de 2025
Valorada con 5 estrellas sobre 5

A great holidsy

Couldn't be faulted. All worked perfectly. Staff were wonderful at all times - efficient, kind, caring, attentive. Catering was superb. We had a wonderful week.

23 de mayo de 2025

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