I recently purchased the AquaPure fruit and Vegetable cleaning unit and am happy with the unit itself. However, I misplaced my instructions and reached out to the AquaPure Customer Service team for he... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Installation and service not available. And worst product and worst customer service. Don't buy this product.
La empresa ha respondido
I bought an Aqupure over a month ago and the printhead arrived scratched and defective, as it can't be opened to change the filters. I'm waiting for a response from the company, but it's absurd that t... Ver más
La empresa ha respondido
Since I ordered , not for fruits or vegetables ! But for my pond . My geese , ducks , and koi fish are comfortable with the water AND the 99% bacteria , pesticide rodenticide , herbicide , fungicide... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
AQUAPURE - PRODUCE PURIFIER ✓ Clean Food Guaranteed, Every Single Time ✓ Brings Health & Wellness to You and Your Loved Ones ✓ Naturally eliminate up to 99% of pesticides & bacteria ✓ Reduce oxidative stress on your body (sleep, feel & live better!) ✓ Enhance the taste of your fruits & veggies (taste them as nature intended)
Información de contacto
Keizersgracht 520H, 1017EK, Amsterdam, Holanda
- hello@aquapure.co
- aquapure.co
2,8
Medio
87 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Installation and service not available
Installation and service not available. And worst product and worst customer service. Don't buy this product.
22 de agosto de 2026
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
We're sorry to hear about your experience, Bala. However, it seems there may be some confusion regarding the product you are referring to. Our AquaPure is a produce purifier that does not require installation, and we strive to provide excellent customer service to all our customers.
Additionally, we were unable to find any record of a purchase or communication from you in our system, so it seems that you are referring to a different product or store.
AquaPure Customer Service Team is NOT Helpful
I recently purchased the AquaPure fruit and Vegetable cleaning unit and am happy with the unit itself. However, I misplaced my instructions and reached out to the AquaPure Customer Service team for help since I wanted to do a thorough cleaning as suggested by the manufacturer. The AquaPure Customer Service team has NOT been helpful at all. There seems to be an issue since I purchased my unit from another distributor. Surely they approved this Distributor in the first place! I’m not asking for a refund or replacement - only the instructions I misplaced!! They have been most unhelpful. In fact, the Customer Service team sucks!!!!
16 de julio de 2026
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you for taking the time to share your feedback regarding your experience with AquaPure, Suzanne. We’re glad to hear that you are satisfied with the unit itself. However, we sincerely apologize for the inconvenience you’ve faced in obtaining the instructions.
We want to assure you that we have already sent the product manual to your email. If you haven’t received it, we kindly recommend checking your spam or junk folder, as sometimes emails can inadvertently end up there.
If you still cannot find the instructions, please let me know, and we will be more than happy to resend them to you directly.
Tiffany was great!
Tiffany was great!! She responded quickly and took care of the problem. I am very happy!
3 de junio de 2026
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you so much for your wonderful 5-star review, Renee! We’re thrilled to hear that Tiffany was able to assist you promptly and resolve your issue. Your satisfaction is our top priority, and it’s great to know we met your expectations.
Respuesta de AquaPure - Produce Purifier
Thank you for reaching out and sharing your concerns, Cristina. After reviewing our records, it appears that we have not received any emails from you, and we are unable to locate any purchase associated with your name. To ensure we can assist you effectively, please double-check that you are contacting us at the correct email address: hello@aquapure.co
Additionally, we recommend verifying that you are reviewing the correct website/store, as this can sometimes lead to confusion.
We value your feedback and are committed to resolving any issues you may have. If you can provide us with more details about your order, we will do our best to assist you promptly.
I bought an Aqupure over a month ago…
I bought an Aqupure over a month ago and the printhead arrived scratched and defective, as it can't be opened to change the filters. I'm waiting for a response from the company, but it's absurd that they're taking so long to give me a definitive answer.
9 de mayo de 2026
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you've encountered.
Unfortunately, we are unable to verify your purchase with the name "B S" provided. To assist you more effectively, could you please confirm that you have sent your inquiry to the correct email address? Our official email address is hello@aquapure.co.
If you could provide us with additional details regarding your order, such as the order number or the email address associated with your purchase, we would be more than happy to look into this matter further and expedite a resolution for you.
We look forward to resolving this issue as quickly as possible.
I purchased the Aqua Pure device in…Dec. 2024. I actually purchased three, two were gifts to relatives.
I purchased the Aqua Pure device in Dec. 2024 and used it several times weekly, charging it as needed. Always found charging the unit a challenge; connecting the charging chord in just the right place to make a solid connection. By June 2024, was having little success charging the device. I contacted Aqua Pure, they sent a new charging cable (August 2025). Unfortunately the new chord has not resolved the problem and requires 18 hours to charge the device, it does not fully charge and when in use, operates for less than one minute. Love the concept, but the device has not been worth the cost, per my experience. Would like to know if other users have had the same results? Perhaps I received a bad device. Now out of the years warranty, so I would not purchase again and cannot recommend it to others..
7 de abril de 2026
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you for taking the time to share your experience with the AquaPure, Joseph. We genuinely appreciate your feedback and are sorry to hear about the challenges you've encountered with charging and the device's performance.
Unfortunately, we are unable to locate your purchase in our system. To assist you further, we kindly ask that you send us an email at hello@aquapure.co. This will allow us to investigate your case more thoroughly and explore potential solutions for you.
We understand how disappointing it can be when a product does not meet expectations, and we want to ensure that we address your concerns effectively. Thank you for your understanding, and we look forward to hearing from you soon.
Hi Aqua pure jal located in Bhayander…
Hi Aqua pure jal located in Bhayander east is a FRAUD company. They fool people and earn money by sending fake technician to feild. I have worked there and my salary was also not paid fully. Request all consumers using Aqua to be aware of this scam and check througly before you invite anyone for service at your home.
27 de febrero de 2026
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you for taking the time to share your feedback, Sunita. We take all customer concerns seriously and strive to address them appropriately.
After reviewing our records, we do not see any purchase associated with you. Additionally, AquaPure does not send technicians to customers' homes for service related to our products. It is possible that you may be referring to a different company.
We encourage you to verify the details and ensure that the service you are discussing is indeed connected to AquaPure.
Great help from Tiffany
Great help from Tiffany on my charging issues I had with our AquaPure. Timely replies and solutions!
Thanks, Tiffany!
27 de octubre de 2025
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you for taking the time to leave such a positive review, Randall! We’re thrilled to hear that Tiffany was able to assist you with your charging issues and provide timely solutions. Your satisfaction is our top priority, and it's wonderful to know that we could help you effectively :)
The company stands behind their…
The company stands behind their product. I bought 3 of the produce cleaners for myself & my kids. my unit stopped charging so I ordered a new charging cord. The unit still wouldn't charge so I contacted customer service. Tiffany was very helpful with troubleshooting and I eventually received a replacement unit. I am happy to be cleaning my produce again.
19 de octubre de 2025
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you for taking the time to share your experience with AquaPure, Sheri! We are thrilled to hear that you found our customer service helpful and that Tiffany was able to assist you in troubleshooting your unit. It’s great to know that you are now back to cleaning your produce with ease.
Your satisfaction is our priority, and we appreciate your support of our products :)
I have had a great experience with my aqua pure
I have had a great experience with my aqua pure love the product it makes my produce taste better I’ve been using it for over 3 years and almost use it daily. I was really impressed with the customer service when I had a problem the customer representative Tiffany couldn’t have been more helpful she went beyond my expectations I was so impressed I bought 2 it was so refreshing to get such help from Tiffany that is so rare these days to get such good service thank you
17 de octubre de 2025
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you for taking the time to leave such a wonderful review, Jeffrey! We are thrilled to hear that you have had a great experience with AquaPure and that our product has made a positive impact on the taste of your produce.
It's fantastic to know that Tiffany provided you with exceptional customer service. We strive to go above and beyond for our customers, and it's rewarding to see that reflected in your experience. Your support means a lot to us, and we appreciate your loyalty over the past three years :)
I’ve only used it once so far but the…
I’ve only used it once so far but the water wasn’t even a little dirty. I used it on broccoli and felt like it did nothing looking at my produce after it was done.
10 de junio de 2025
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you for sharing your experience with us, Barbara. We understand your concerns about the cleaning results. It's important to note that the effectiveness of the cleaning process can vary, and not all impurities are visible to the naked eye. However, if you notice small bubbles during the cleaning, it indicates that the process is working effectively.
We appreciate your feedback and encourage you to reach out if you have any further questions or need assistance.
Poor quality product and poor customer service
I purchased a number of these units between November and December 2024 thinking that they would be great Xmas gifts. I kept one for myself. My unit stopped working after one use. In order to request a refund it's required to do all of the troubleshooting and provide a video of it not working. The customer is responsible for return shipping, they won't provide a shipping label for their faulty product. Additionally, a 25% restocking and refurbishing fee is deducted from the refund. Real trust breaker! The customer is held responsible for fixing their faulty product. I received consistent feedback when I was doing the problem solving. Since I returned the product, provided my tracking number, which they confirmed they received, and questioned when I could expect my refund, I have heard nothing else from the company. I purchased other units as Christmas gifts, one recipient just informed me that hers no longer works either. Very disappointed
about this. I would not recommend this product to anyone. STILL WAITING FOR MY REFUND.
23 de febrero de 2025
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you for reaching out and sharing your concerns with us. We truly apologize for the frustration you've experienced with your purchase and the issues surrounding the return process. Your feedback is important, and we want to ensure that we address your situation properly.
Regarding the restocking fee and return shipping costs, we do strive to make these policies clear on our website to ensure transparency. We understand that this can be frustrating, especially when dealing with a product that did not meet your expectations.
We take customer feedback seriously and are committed to improving our products and services.
Fantastisch apparaatje, tot dat ie stopt.
Fantastisch apparaatje, maar die laat het wel erg vroeg afweten!Twee-en-half jaar elke dag gebruikt, nu nog alleen maar decoratief rood licht, dus geen blauw. Toch teleurstellend als men beweert dat je er wel 10 jaar mee vooruit kan. En dan waar is de service, die het mankement kan oplossen? Terug naar China soms. Nee, als je iets beweert moet je het ook waarmaken.
1 de enero de 2025
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Bedankt voor het delen van uw feedback met ons. Het spijt ons te horen over de problemen die u hebt ondervonden met uw AquaPure-apparaat. We streven ernaar om producten van hoge kwaliteit te leveren en het is teleurstellend om te horen dat uw ervaring niet aan de verwachtingen voldeed.
Helaas konden we geen aankoop onder uw naam vinden in ons systeem. Om u beter van dienst te kunnen zijn, kunt u een e-mail sturen naar hello@aquapure.co met uw aankoopgegevens? Ons team staat te popelen om deze kwestie voor u op te lossen en ervoor te zorgen dat u tevreden bent.
Stopped working after 15 months
Stopped working after 15 months of once a week use. Doesn't hold a charge enough for one cycle, and on button stopped working shortly after. Cheaply made. The plastic grid you're supposed to remove to clean has no place to grip so that's always difficult. Company states 8-10 year life on its website - DON'T BELIEVE IT! and they refuse to replace it. Best they offer is 20% discount. No way thanks ! If they think it lasts 10 years, why wouldn't they offer a 10 year, or even 5 year guarantee? Because they know.
1 de octubre de 2024
Respuesta de AquaPure - Produce Purifier
Thank you for sharing your feedback with us, Yoyo. We are truly sorry to hear about the issues you've experienced with our product. It’s important to us that our customers have a positive experience, and we regret that we have not met your expectations in this instance.
Unfortunately, we couldn't locate any previous communication with you under the name used in your Trustpilot review. To assist you further and address your concerns, could you please email us directly at hello@aquapure.co? We are eager to resolve this matter to your satisfaction and explore any possible solutions.
Leonard
I bought an AquaPure round pesticide purifier about a year ago and have been very happy with its use. Unfortunately, something happened to the battery I guess and although it seems to be recharging, blinking red, when it is done it cannot hold a charge anymore. I don't see anywhere to replace a battery and wonder what to do because I cannot make it work.
26 de noviembre de 2024
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you for sharing your experience with us, Leonard. We're glad to hear that you've been happy with its use over the past year. We're sorry to learn about the battery issue you're experiencing. It sounds like the battery might need attention since it's not holding a charge. Please reach out to our support team at hello@aquapure.co, and we'll assist you with troubleshooting or finding a solution to get your AquaPure working again. Your satisfaction is important to us, and we're here to help.
Zero Stars… Scam
I wish there was a way to give a zero star review. My 80-year-old mother ordered three of the vegetable and fruit cleaners for Christmas gifts. Upon arrival, they are more like a children’s toy because they are so small. I helped her every step of the way in the process to get a refund. We Jumped through every hoop, the company has set up to make the refund process as complicated as possible. Every time we would be where we thought we were finished and should be getting a refund. They would tell us we had to do one more thing. It cost us over $40 to ship the product back. After shipping them back, they continued to tell us we had to do one thing after another. The latest email I received from them said that we had to remove our dispute from the credit card company before they will give us a refund. My Mom’s credit card company literally told her absolutely do not remove the dispute. They have remained very kind in their responses, but continue to Say the same things over and over. So now I am in a position where I’m going to have to reimburse my mom so that she can buy Christmas presents for the people who do not have one. Shame on this company. By the way, the items shipped from Hong Kong. They are not at all a United States space Company, so be careful.
19 de noviembre de 2024
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you and your mother have faced. We understand how frustrating this situation must be, especially during the holiday season.
We are not trying to scam anyone here. Regarding the refund process, we want to clarify that we are currently unable to proceed with the refund due to the open dispute with the credit card company. Once the dispute is resolved, we will be more than willing to process your refund promptly. Our goal is to ensure that you and your mother are completely satisfied with your experience, and we are committed to resolving this matter as smoothly as possible.
Please feel free to reach out if you have any further questions or need assistance. We are here to help and appreciate your patience and understanding.
Great customer service.
On Oct 15 I purchased 2 smaller bottles for my dispenser one had a small dent on bottom( I put it on my dispenser and stored the other one til we needed it) when both were empty I refilled them the one with the dent was stored , a couple hrs later we notice water was leaking from the dented one. I returned to the place of purchase ( Aqua Pure) . I was at the counter and before I could actually finish telling-my story a employee( manager or owner not sure ) said “sir ,I will take that off your hands and get a new one “ . I thought wow great customer service,it goes along way these days.Soi just had to leave my story here, thank you ….Aqua Pure.
TF.
15 de noviembre de 2024
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you so much for taking the time to share your experience with us, Terry! We are thrilled to hear that you received excellent customer service. It's wonderful to know that our team was able to assist you promptly and replace the item without any hassle. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to serving you again in the future! :)
Amazing Product And Easy To Use
I bought the Aquapure for my family. After researching how vegetable and fruits are filled with dirt, pesticides, etc we decided to change how we are washing our produce. We came a-crossed this device. This product is amazing and easy to use. After using it one time I could noticeably see a different. We use it around one or twice a week. I had to contact the company regarding the warranty. Tiffany was very helpful and quick to my response. I appreciate all the help. I will definitely be recommending this to family and friends.
17 de septiembre de 2024
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you so much for your wonderful 5-star review, Jessica! We're thrilled to hear that you're enjoying your AquaPure and that it has made a noticeable difference in how you wash your produce. It's great to know that Tiffany was able to assist you quickly with your warranty inquiry. We truly appreciate your recommendation to family and friends :)
I bought one for my daughter-in-law and…
I bought one for my daughter-in-law and she texted me: I’m really enjoying the Aquapure! I’ve used 4 times already and I can really tell a difference in my produce. My cauliflower was gleaming white afterwards! Thanks for the thoughtful gift!
4 de septiembre de 2024
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
Thank you so much for your wonderful 5-star review, Katherine! We're thrilled to hear that your daughter-in-law is enjoying the AquaPure and noticing a significant difference in her produce. It's fantastic to know that the cauliflower was gleaming white after using our product. We appreciate your thoughtful gift choice and your kind words :)
We picked up 2 devices to clean our…
We picked up 2 devices to clean our fruit and both devices stated it has stainless steel, but it still rusted overtime we reach out for support for free replacement. But they denied it as they said we caused it. Stay away from this shady company.
Reach out to me for rust photos
9 de julio de 2024
Opinión espontánea
Respuesta de AquaPure - Produce Purifier
We truly appreciate your feedback and are very sorry to hear about the issues you've experienced with your AquaPure devices. We understand how frustrating it must be to deal with rust and the support process. To clarify, we did not say that you caused the rust, and we did not deny your replacement request for that reason. The request wasn't granted because your AquaPure device is already out of warranty. We did offer an alternative option, but we understand that you are not satisfied with the resolution we provided. Thank you for sharing your experience with us.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.