Arkcryo Opiniones 

Warning: corruption, bribery request

I contracted with ArkCryo to transport my embryos from the U.S. to Cancun, Mexico. Anastasiia was very responsive and assured me they could professionally handle every step of the process. I was also told they had a customs broker who would obtain the required COFEPRIS permit for an additional $1,500, on top of the $5,500 transportation fee.

My clinic in the U.S. and my clinic in Mexico both promptly provided all requested paperwork to ArkCryo’s broker, Juan Pablo Barragan. After that, I was told for about a month that the VUCEM platform used to obtain the permit was unreliable, undergoing updates, or otherwise unavailable. Juan Pablo repeatedly told me that he and his team were attempting to submit the application twice a day.

I then received an email from Juan Pablo stating that he had spoken with authorities and was being pressured to pay a bribe. He specifically discussed corruption and explained that this was how things worked in Mexico. I responded that I would consider paying an additional legitimate fee if necessary.

A few days later, Juan Pablo informed me that the cost had increased from $1,500 to $3,500. He explained that the additional $2,000 would be used to “expedite” the process by paying people on the inside. I was shocked.

At that point, I refused to proceed. I was not willing to place myself in a situation where my embryos had left the clinic while I was being asked to fund what was described to me as a bribe. I was also concerned that agreeing to this could expose me to further demands for money.

I have emails documenting these communications.

When I raised my concerns with Anastasiia, she told me this was the only broker ArkCryo could work with. She then unexpectedly suggested that I ship my embryos to Colombia instead, even though my clinic was in Mexico. I found that suggestion completely unreasonable.

Based on my experience, I cannot recommend ArkCryo for embryo transport to Mexico. I encourage anyone considering their services to ask detailed questions about how customs clearance will be handled, who their broker is, and what additional costs could arise during the process.

Hello! Greetings everyone. My name is Tatyana Lysenko, and I have an absolutely positive review of the ACR CRYO company and the highly professional work they did! I would like to sincerely thank the entire team, and especially my immediate assistant and manager, Lia.
Lia, precision in her work, the ability to navigate a situation and make a quick decision, a human attitude not as a client, but more like a friend - I experienced this firsthand.
While we were working together, Lia was on vacation but was always in touch. She helped me resolve the payment issue in a way that was convenient for me. She maintained constant communication with me and the Barcelona clinic. My eggs were transported from Spain to Ukraine. During the unsafe period of fighting at the border, my eggs crossed the border safely and on time, within the agreed-upon timeframe.
I'd like to thank the person who transported my materials across the border, and I also want to thank Peter from the ACR CRYO team. A huge thank you to everyone!
Don't doubt your trust in ARC CRYO. Your questions will be resolved and your hopes will be met!! Lia, I wish you all the best and prosperity in your business!!

🌺: Greetings. My name is Anna, and I'd like to share my experience with the ARC CRYO company.

Moreover, for me, this is more than just an experience; it's a life experience in which I've met people who do their job perfectly and have made my life happier!!!
Literally.
🌺 Lia, one of the company's top agents, called me back the day after I contacted her. My thanks go primarily to her.
She was prompt, precise, and able to anticipate situations so she could avoid pitfalls and avoid problems.
🌺 I know that a whole team was involved in the work and I did not see their faces and do not know their names, I only saw their hands in the photo of the reports on the work done and the delivery of my material, I am immensely grateful to them!!!
🌺Lia is patient with my calls and questions, responsible, and resourceful. The human factor is more important to her than her work.
🌺 ARC CRYO compani -The entire team—the Storks—delivered my future child from one country (clinic) to another country (clinic).
If I needed anything, I would contact them again without a doubt!!
I recommend them to everyone!

I was shipping biological material recently from Denmark to Ukraine and used the services of the shipping company "ArkCryo".
They did a great job, especially customer service representative Vladyslav Zherebylo. He was always checking on me, always replying promptly on all of my questions. They delivered my material on time without any delays and issues, the process was smooth. I would recommend this company to anyone without any doubts.

Ihor provided prompt responses and guided me through the entire process with the help of photos and detailed explanations right from the start. He was friendly and patient, addressing all my numerous questions. 😊 As it was our first time, we conducted some research and consulted with around 2-3 other agencies, but Arkcryo stood out as the most responsive, and their pricing was also the most reasonable. Effective communication holds great significance for me, and I must say, our communication with them was exceptionally smooth, which I truly appreciated.
The company itself is highly reliable and professional, and I am extremely satisfied with their service. Without hesitation, I will enthusiastically recommend them to everyone.

Company is false advertising that they ship to and from Africa and even has a price list for Africa shipping on it. They should be sued for false advertising

Ich freue mich sehr, Sie in Google zu finden. Alles ist verfügbar, tolle Lieferung, Jungs-Kuriere - sehr cool und nett!!

Thanks guys for the fast delivery. The staff is very polite and open to all questions!

Very professional service. Definitely recommend to everyone.

І had experience work with this company. It was really all good. The manager informed me about every step for organize transportation. My order was done on time. It was important for me. Great job !!!