Arlow Plumbing & Heating Bridgwater Opiniones 

430
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Quality service with an engineer that knows his stuff. Arlow are a customer focused that provides a quality service. I can’t recommend them highly enough.

Valorada con 5 estrellas sobre 5

Arlows have looked after all our plumbing, heating and boiler needs for years now, we wouldn’t use anyone else. Always totally delighted with their work, usually preventative through annual servicing... Ver más

Valorada con 5 estrellas sobre 5

As always, a quick, efficient boiler service and radiator check. Everything spotless after work was completed. Cheerful and happy, our service engineer (plumber) was polite and presentable. Always ha... Ver más

Valorada con 5 estrellas sobre 5

Punctual professional service. Plenty of experience and they will continue to service my oil boiler. Technician is passionate with his job and provides a quality service. See you next year. Good wo... Ver más

Información sobre la empresa

  1. Fontanero
  2. Reformas de baño
  3. Servicio de instalación de gas

Escrito por la empresa

Arlow Plumbing & Heating provide a range of Plumbing & Heating services in and around Bridgwater, Taunton and the surrounding areas of Somerset. We are Gas Safe Registered experts who pride ourselves in our attention to detail in all jobs we carry out. Just some of the services we provide include: Landlord Gas Safety Certificates, Boiler Servicing, Boiler Breakdown Assistance, Boiler Installation, Central Heating Power Flushing, Renewable energies, Full Bathroom Installations, Wet Room Installations and Underfloor Heating Installations. Get in touch today with one of our friendly team who will be happy to provide you with a free no obligation quotation.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

430 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(430)

57 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Designer rads

They worked hard installing 7 designer rads and cleaned up after them would highly recommend

21 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I can 100% recommend Tom Arlow plumbing…

I can 100% recommend Tom Arlow plumbing and heating . We have used them on and off for a few years now . I had a 5 ⭐️service ,the engineer was very friendly and knowledgeable he arrived on time . I paid what I thought was a fair price .
It’s a 👍from me .

3 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

They left me with a broken boiler and charged me £384!

Called these guys to fix my Morco Boiler and was told that the most likely problem was a diverter valve. After a week waiting to hear back and chasing them, they then turned up to do the job. After several hours the engineer fitted the part and it didn’t fix the problem. To make matters worse he said no more parts were available for my boiler and there was nothing else he could do. I was then confronted with a bill for close on £400 for the privilege. When i checked on the internet a whole raft of parts were available for the boiler. Avoid like the plague, a bunch of con artists…

4 de junio de 2025
Opinión espontánea
Logotipo de Arlow Plumbing & Heating Bridgwater

Respuesta de Arlow Plumbing & Heating Bridgwater

We're sorry to hear you're unhappy with your experience, but we feel it's important to clarify the facts.

You first contacted us on a Friday, and as a non-care plan customer, the next available appointment was the following Thursday — due to high demand and priority being given to care plan members. After the initial diagnostic visit, the required part (a diverter valve) was ordered and arrived within three working days. We returned as soon as possible once it arrived and a slot was available.

The suspected fault was diagnosed based on guidance from the boiler manufacturer’s technical helpline. Our engineer spent several hours on site attempting the repair. The boiler was not working before we arrived, and we invested significant time trying to restore it.

Unfortunately, replacing the diverter valve did not resolve the issue. The engineer explained on the day that this was the only part available related to the identified fault. You kindly provided a link to other parts online, but as shown here:

https://www.thecaravanwarehouse.co.uk/Products/morco-feb-24ed/MOR341

Those parts are also out of stock, which reflects the same issue we encountered with our supplier.

Regarding the cold water pipe repair - while you’ve clarified it wasn’t something you instructed directly, our engineer took the initiative to assist your groundworks team while on site. This work took considerable time and was carried out at no additional cost, simply because we like to help where we can.

You also mentioned having 20 years of experience as a service engineer during our emails. With that in mind, we’d hope you understand that even with professional support and due diligence, faults aren’t always resolved on the first attempt — particularly when dealing with older boilers and limited parts availability.

The fixed cost for the work was agreed before we began, and everything was carried out in good faith, with transparency and professionalism throughout.

We appreciate your frustration, but we strongly feel your comment labelling us as “con artists” is both unfair and inaccurate. We take pride in our work and in treating customers honestly.

As a gesture of goodwill, and to help you move forward, we offered a new boiler installation at a reduced rate to help bring the situation to a practical resolution — which was declined.

Valorada con 5 estrellas sobre 5

Great Job👍

Great Job👍They work efficiently and professionally. Couldn't ask for a better engineer to complete the job.

1 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Oil central heating boiler service

Annual boiler service completed. Competitive clear pricing, very easy to arrange the booking at our convenience. The professional technician arrived on time, worked efficiently, leaving everything clean and tidy - thoroughly recommend the team and services of this local company.

24 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stress free booking and job well done

First of all, I tried Big company such as British Gas to book for a boiler service, shock more than 2 months waiting time!!!! Then Friend of mine told me to contact Arlow Plumbing and Heating, so I did, Left the message, next day nice Lady rang me back first ting in the morning, managed too booked for next week without any problems, nice and easy. Technician arrived on specified time, job well done nice and clean without any issues. Few days after I received email with my invoice and payment details, paid, received confirmation that all been paid. Stress free, quick and easy communication. Thank you very much for your service!!.

23 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Booked for additional work to be done…

Booked for additional work to be done on are oil central heating.
Did try to change the date , which was no problem for us.
However reverted back to original date, fitter arrived on time and called 10 minutes prior to arrival.
Job complete and area left didy.

8 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

New Worcester Bosch condensing boiler installation

Our technician Tom arrived very promptly, and did a great job fitting our new boiler in just one day. He had to work in cramped and restricted conditions in the boiler cupboard, but succeeded admirably, and without complaint. He also assisted in identifying a faulty manifold cap in the underfloor heating system, and was generally very helpful and extremely knowledgable about all aspects of our heating systems. I would thoroughly recommend both Tom and Arlow Plumbing & Heating Ltd for their excellent and timely service.

14 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Arlow Plumbing were brilliant

Arlow Plumbing were brilliant, they gave friendly and knowledgeable advice. The work carried out was clean tidy and done to a professional standard. The thing that stood out for me was they were able to give me a quote for a boiler replacement by sending them pictures via email, because of that I had a quote the very next day....very helpful.

20 de febrero de 2025
Opinión espontánea

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