The service rep
The service rep. Jesus wasn't bad though he didn't find the leak in my HVAC system. The really bad part was the prices they quoted for repairing what they found. The quote was $276 including tax for 410A Refrigerant per pound and I would need over 4 pounds according to Jesus's spoken estimate. They also wanted $345 for a capacitor.
I got a second opinion from Airworxks Mechanical. They found the leak (the inline refrigerant filter) and I had them repair the system. They charged $85 a pound for the 410A Refrigerant. That's a deference of $191 per pound. They also noted he system needed 4 lbs on their estimate but ended up having to use more but didn't charge for the overage above the estimate. Jesus recommended a new system and and ARS salesman came out that day. The quote for a Carrier comfort A2L 2 ton 16 seer2 system was $13,524.70 which included a $5,796.30 discount.