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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal... Ver más

Valorada con 5 estrellas sobre 5

What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wai... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought the... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home... Ver más

Información sobre la empresa

  1. Tienda de artículos para el hogar
  2. Artes manuales
  3. Proveedor de cestas
  4. Tienda de canastas de regalos
  5. Tienda de suministros de cocina

Escrito por la empresa

Wicker baskets, wall-woven decors, placemats & trays handcrafted from seagrass, water hyacinth, rattan, and bamboo, all products contain Vietnam's nature and the story behind its people original here.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

36 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 38% de las opiniones negativas

Suele responder en menos de 2 semanas

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Eddy Mirror ....The Perfect Coastal Vibe!!!!!

We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal vibe we were looking for. It not only looks terrific, but the customer service from this small company was the biggest standout! Packed and shipped perfectly. This is not a one-time purchase for us; we plan to order from this company again in the very near future!

1 de mayo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Where is the pictured designs?

The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home I recently acquired, and didn't open the box until recently. Not sure if I will take them there as my plan was to adorn some wall space with the lovely designs

6 de enero de 2026
Valorada con 5 estrellas sobre 5

Best customer service

What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wait to make another purchase from ARTERA HOME!

10 de abril de 2026
Opinión espontánea
Logotipo de Artera Home

Respuesta de Artera Home

Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨

Valorada con 1 estrellas sobre 5

I am still waiting for my shipment that…

I am still waiting for my shipment that was due on the 9th this no response from anyone as to where it might be.

2 de marzo de 2026
Logotipo de Artera Home

Respuesta de Artera Home

Hi Nanci,
Thank you for reaching out, and I'm sorry for the frustration with your delivery. We completely understand how disappointing it is when a shipment doesn't arrive on time.
We've been seeing some delays with USPS lately that have unfortunately pushed back a number of deliveries beyond their estimated dates. We're looking into the status of your order right now.
As a small business, we kindly ask for up to 24 hours so we can track down the details and get back to you with a clear update on where your package is. You'll hear from us soon.
We appreciate your patience, Nanci, and we're committed to making this right.

Warmly,
Peter Nguyen
Artera Home

Valorada con 5 estrellas sobre 5

I really love the design of the wall…

I really love the design of the wall art. They work perfectly on my wall and with my decor.

9 de marzo de 2026
Opinión espontánea
Logotipo de Artera Home

Respuesta de Artera Home

Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨

Artera Home

Valorada con 3 estrellas sobre 5

Not a stool

Said could double as a stool,the rim is flimsy bamboo and if you put an adult on that seat the weight would damage the rim,it is not strong enough. Shipping took a long time as well.

9 de marzo de 2026
Logotipo de Artera Home

Respuesta de Artera Home

Thank you very much for taking the time to share your feedback with us, we truly appreciate it. While the basket is not designed to be used as a stool, it can still work beautifully as a storage basket or a decorative side table in your space.

We also sincerely apologize for the long shipping time. We are currently working on improving our shipping process to provide a better experience for our customers.

We truly hope the piece will still bring a warm, natural touch and complement your home decor.

Artera Home

Valorada con 1 estrellas sobre 5

I had a free shipping discount that was…

I had a free shipping discount that was missed. It wasn't applied post purchase and customer service was horrible

3 de marzo de 2026
Logotipo de Artera Home

Respuesta de Artera Home

We sincerely apologize for the inconvenience you experienced. Our customer support team will review your case and assist you as soon as possible. Thank you for bringing this to our attention.

Artera Home

Valorada con 1 estrellas sobre 5

Lost

I haven't received my order and I wasn't told it was lost until I reached out looking for it. I've been told it will reship but have not been advised when that will occur.

2 de marzo de 2026
Logotipo de Artera Home

Respuesta de Artera Home

We’re sorry to hear about your experience. Our team is currently looking into this and handling the reshipment. Thank you for your patience.

Warm regards,
Artera Home Team

Valorada con 1 estrellas sobre 5

Wall baskets arrived very late/damaged

Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought these because they looked beautiful but there is absolutely no customer service.

16 de febrero de 2026
Opinión espontánea
Logotipo de Artera Home

Respuesta de Artera Home

We’re very sorry to hear about your experience. We sincerely apologize that your wall baskets arrived late and that one piece was damaged when you opened the package. We also regret that you did not receive a timely response from us.

We are currently reviewing and improving our customer service process to ensure this does not happen again. Your feedback is extremely valuable and helps us do better.

Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.

Artera Home.

Valorada con 5 estrellas sobre 5

Love the way you tell the whole story…

Love the way you tell the whole story of how your p er inducts are made. Love that you continued to update me after I place my order & sent me a picture of the woman who made my wall hangings!!

7 de enero de 2026
Logotipo de Artera Home

Respuesta de Artera Home

Thank you so much for your lovely feedback! We’re so glad you enjoyed the story behind the piece and meeting the artisan who made it. Your support means the world to us ✨

Valorada con 1 estrellas sobre 5

Mirror is broken

Mirror is broken, arrived in several pieces

6 de diciembre de 2025
Logotipo de Artera Home

Respuesta de Artera Home

We’re truly sorry that the mirror arrived broken. We acknowledge that our packaging experience was not sufficient and are actively improving it to prevent this from happening again. We hope we’ll have the opportunity to serve you better in the future.

Valorada con 5 estrellas sobre 5

Basket Bliss Everyday

The quality of the baskets are great and it looks amazing on the wall in my entryway and the price was decent not expensive would definitely purchase from Ayer’s Home again for h waitvi already did thank you 😊

3 de noviembre de 2025
Valorada con 1 estrellas sobre 5

PAYING CUSTOMS + DELAY

Such a dragged on wait to get my stuff. Took so long to get my order shipped, customer service was not the best, and now dealing with customs and having to pay for it because I was told by USPS that you guys are using fake labels. Let your customers know about paying for customs. Will never be buying from here again. Not worth the hassle.

22 de octubre de 2025
Valorada con 1 estrellas sobre 5

Scam company - avoid

I ordered two baskets. They were not sent, and all of my communications to customer service have been ignored. They are not a legit company and will steal your money.

3 de octubre de 2025
Opinión espontánea

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