ArtGallery Opiniones 

135
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

ArtGallery.uk is unique in its attention to detail and it’s more personal care for artists and buyers. The site is well designed and easy to navigate with clear rules for artists and financial protect... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am new to selling through Art Gallery but and have found all the staff extremely helpful. Since my initial enquiry they always respond quickly and have been particularly patient guiding me through t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The ArtGallery website is a fantastic resource for any struggling and established artist. It is easy to navigate and in no time I had a professional online art shop for my work, amazing! Without the s... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I am an artist seller with ArtGallery.co.uk, and highly recommend the platform. It has a broad selection of art work of many different genres, at a wide range of prices. The website is refreshingly ea... Ver más

La empresa ha respondido


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

135 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(135)

59 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Onboarding

Onboarding - I was having difficulties accessing my Artist page - I had a direct call from Irfan at artgallery.co.uk. He talked me through everything simply, a great customer service experience. Thank you.

24 de julio de 2026
Opinión espontánea
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Respuesta de ArtGallery

Thank you for your wonderful review and for taking the time to share your experience.

We're delighted to hear that we were able to help you access your Artist page and guide you through the setup process. Providing clear, friendly, and personalised support is something we take great pride in, so it's fantastic to know you had such a positive experience.

Thank you for choosing ArtGallery.co.uk. We wish you every success with your artwork, and if you ever need any further assistance, our team is always here to help.

Kind regards,
The ArtGallery.co.uk Team

Valorada con 5 estrellas sobre 5

Art gallery staff Irfan Buhary was very…

Art gallery staff Irfan Buhary was very helpful and helped guide me through setting up the website. I used artgallery in the past and it was good. sold lots of artwork. now that I am back again I hope the art gallery promotes my work well leading to more sales

22 de julio de 2026
Opinión espontánea
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Respuesta de ArtGallery

Thank you so much for your review. We're delighted to hear that the setup process was a positive experience and that you found the support helpful.

It's fantastic to welcome you back to ArtGallery.co.uk! We're pleased to hear you had success selling your artwork with us in the past, and we truly appreciate your continued trust in our platform.

We look forward to helping showcase your artwork to collectors and wish you every success with your future sales. If you ever need any assistance, our team is always here to help.

Kind regards,
The ArtGallery.co.uk Team

Valorada con 2 estrellas sobre 5

Fashion jewellery

Ordered some fashion jewellery. Necklace sets. Felt very cheap and took ages to unknot as delivered in a clump. Too short and not worth the money. Think these come from china and probably cost them pennies to buy at cost. Would not recommend 😕

18 de junio de 2026
Opinión espontánea
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Respuesta de ArtGallery

Dear,

Thank you for taking the time to leave a review. We believe this review may have been posted for the wrong business.

ArtGallery.co.uk is an online marketplace for original artwork and does not sell fashion jewellery or necklace sets. As the details in your review don't match any of the products or services we offer, we kindly ask that you check whether this review was intended for a different retailer.

If you believe your review was meant for ArtGallery.co.uk, please contact us with your order details so we can investigate further and assist you.

Kind regards,
The ArtGallery.co.uk Team

Valorada con 5 estrellas sobre 5

Great painting just ideal for a 50th…

Great painting just ideal for a 50th wedding anniversary. Arrived quickly and well packed. Recommended.

13 de mayo de 2026
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Respuesta de ArtGallery

Hello John,

Thank you so much for your lovely review.

We’re delighted to hear that the painting was perfect for such a special occasion and that it arrived quickly and well packed. It’s wonderful to know you had a positive experience with us.

Thank you again for your recommendation and support.

Kind regards,
The Art Gallery Team

Valorada con 5 estrellas sobre 5

I thought I purchased a lovely painting by an artist from the UK.

I thought I purchased a lovely painting by an artist I thought was from the UK, and therefore delivery and shipping was free.
I have bought many pieces of artworks from Art Gallery UK over 20 years and never had any issues until now.
The artist contacted me a couple of days prior my UPS delivery of my package, informing me that there was "some information missing" that was required by me before UPS could delivery me my painting! I had no idea what that could be, so sent all my details again.
The day before my delivery was to be made, she informed me that I had to pay almost an extra £100.00 to the driver via card for Customs Duties as she lived in Spain! I was shocked to say the least.
As the painting wasn't cheap, I of course hadn't budgeted for an extra £100.00 in Customs Duties. Had I known of this extra cost, I would never have purchased the artwork in the first place.
I therefore had to refused acceptance of the package, and was informed by UPS driver that it was no problem. The painting will be returned to the artist.
However, since then I received two 'Invoice Unpaid Demands' from UPS; one for the original amount of almost £100.00 and another one for £25.00!
I of course did not pay these demands as I had refused acceptance of the artwork. I sent photos of the Invoices to the Creative Community Support Team.
Throughout all this, I of course was in frequent touch with the team at Art Gallery.
This was a very stressful situation for me and I thought it would never end.
However, today I was informed by the Creative Community Support Team at Art Gallery UK, that the situation has been resolved and will of course be refunded my original purchase.
All the team members I have dealt with have provided me frequent updates, assurances and support and at the same time having to work towards a solution with the artist.
Each team member I dealt with were very kind and helpful and I was left in no doubt that a final solution was near and thankfully it ended today!
All the team have been very professional and I couldn't have had more support from them.
Anyone reading this post should know that buying artwork from Art Gallery UK is so easy to do and the choices are wonderful.
Any queries you have you can talk or message the team and someone will get back to you ASAP. Don't let my ONE stressful experience put you off from checking out the website. There are great artworks to chose from, with many styles and mediums and a budget to suit everyone.
Just confirm with Art Gallery that your artwork is from an artist in the UK, otherwise your purchase MAY incur Customs Duties if it's from the EU.
I have bought several pieces over the last 20 years and all were happy experiences, bar this one!

8 de mayo de 2026
Opinión espontánea
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Respuesta de ArtGallery

Hello Winifred ,

Thank you very much for taking the time to leave such a detailed review and for your continued support of ArtGallery.co.uk over the past 20 years.

We completely understand how upsetting and stressful the unexpected customs charges and subsequent UPS invoices must have been, especially when this was not something you had encountered before. We appreciate your patience while our Creative Community Support Team worked closely with both the courier and the artist to resolve the matter for you.

At the same time, we are very pleased to hear that the team kept you updated throughout and provided the support and reassurance needed to bring this to a positive resolution. Your kind words about the professionalism and care shown by the team will mean a great deal to everyone involved.

Thank you as well for sharing your advice regarding international artists and customs duties, as this may help other customers when making future purchases.

We sincerely appreciate your understanding and continued trust in us, and we hope to provide you with many more positive experiences in the future.

Kind regards,
The Art Gallery Team

Valorada con 5 estrellas sobre 5

beautiful oil on canvas…

I purchased a beautiful oil on canvas for a n incredibly reasonable price.

8 de enero de 2026
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Respuesta de ArtGallery

Thank you very much for your lovely feedback.

We’re delighted to hear that you’re happy with your purchase. Finding a beautiful original oil on canvas at a great value is always special, and we’re pleased that the artwork has brought you such satisfaction.

Thank you again for supporting independent artists through ArtGallery. We hope you continue to discover many more pieces you love in the future.

- Art Gallery Team

Valorada con 1 estrellas sobre 5

Took direct debit money AFTER cancelling. Resolved.

I cancelled in August, had it confirmed by email, requested my data and bank details be deleted & just saw they took £50 annual fee on 1 December! Appalling breach of trust! Resolved. My money has been returned.

27 de diciembre de 2025
Opinión espontánea
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Respuesta de ArtGallery

Hi Carole,
Thank you for updating your review.
We’re genuinely sorry for the frustration caused by this issue. The charge was the result of a technical glitch within the platform, and it genuinely should not have happened after your cancellation was confirmed. We completely understand why this felt like a breach of trust.
We’re pleased that the matter has now been fully resolved and that the £50 fee has been returned. We’ve also addressed the underlying issue internally to ensure this does not happen again.
Thank you for bringing this to our attention and for giving us the opportunity to put things right.
Kind regards,
Ian

Valorada con 1 estrellas sobre 5

If I could give 0 stars I would

YOU WILL NOT GET PAID FOR YOUR ART.
ARTISTS A WARNING- do not sell with them.
I thought I had stopped my account but they contacted me to say I had sold a painting. It was to Bulgaria and I was reluctant fulfill but they requested I post the painting as the client had been waiting. I posted it at my own cost of £60 - sent them the tracking information- received confirmation from client that they were thrilled with the painting. However art gallery.co.uk have still not paid me. I posted the painting in October and it’s now December. At first they kept saying I have to wait 21 days - now they keep daying they are ‘looking into it’ or ‘chasing finance department’. Not sure either of these excuses make any sense. I think it’s abysmal that they have treated me this way - I am pleased that the customer is so happy with the art but it takes heart and soul to create something - and then to be left out of pocket by them is absolutely unacceptable.
DON’T ENGAGE WITH THIS PLATFORM- there are much better options to sell your paintings

2 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Taking money from my account despite…

Taking money from my account despite cancellation of subscription two years ago. Refunded me last year saying it was a mistake. Now it’s happened again. Ignored my emails. Now I have to go to my bank to request a charge back. This is really really poor.

6 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible attitude from new owners

Terrible attitude from new owners.
‘Pay us a subscription ‘no exceptions ‘we will show you how to improve sales ‘
After being an artist there for 15 years I explained that paying a subscription on top of them taking 30 % commission and having to pay for postage and packing on top , then wait for a month to get any money
Made it financially not worth it.
Used to be a good place for small artists now just want to take even more money from artists. Avoid there’s better sites than this for sales.

7 de octubre de 2025
Opinión espontánea
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Respuesta de ArtGallery

Hi Gerald,
We’re truly sorry to hear that you feel this way, and we completely understand your frustration.
ArtGallery has gone through several changes of ownership over the last 15 years and over the last 3 years we have worked hard to improve visibility, marketing reach, and overall sales performance for our artists. The subscription model was introduced to help pay for the technology and for us to reinvest directly into promoting our artists’ work through advertising, social media features, and enhanced website functionality.
We completely appreciate that this is a change from how things were before, most notably the free tier ended up diluting the quality of work on the site, so it was removed. It was never our intention to make things harder for artists. Many of our long-standing artists have already seen increased engagement and sales as a result of these updates, and we’re continuously refining our approach to ensure the best possible experience for everyone.
We’d really value the opportunity to discuss this with you directly and see if there’s anything we can do to address your concerns or support you further. Please feel free to contact us at help@artgallery.co.uk we’d be happy to chat.
Kind regards,
Chris Thomas

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