I would like to thanks Jane Hitchin for a great service through a difficult leasing of a Polestar. Original order was cancelled by Polestar doe to the MY27 change over, but Jane was able to secure me... Ver más
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Consulta las opiniones de los clientes
Car was great and never missed a beat (Cupra Leon). The only thing that was poor was the follow up to my request to amend the contract mileage allowance. I’d made the arrangements over the phone with... Ver más
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Nearing the end of my second car with Arval and will probably get a third, customer service is pretty spot on, the only minor grievance I have is when my car is in for service/tires etc is waiting for... Ver más
La empresa ha respondido
So far so good. Excellent communication, easy to follow instructions. No complains. Can find no faults at this stage. Looking forward to our car being delivered at the end of the week!
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
A part of BNP Paribas Group, we provide unrivalled customer service in the car and vehicle leasing sector for customers of all sizes.
Información de contacto
Whitehill House,, SN5 6PE, Swindon, Reino Unido
- 01793 887 000
- info@arval.co.uk
- arval.co.uk
4,2
Muy bueno
6 mil opiniones
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Ha contestado el 96% de las opiniones negativas
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Generally very good
Generally very good, service and feedback quickly when needed. the only point was the switch to a portal system for invoicing and messages. sometimes the portal proved difficult to access.
12 de marzo de 2026
Opinión espontánea
Respuesta de Arval UK
Thank you for taking the time to leave a review and for your positive rating. We're delighted to hear that you found our service responsive and that we were able to provide timely support when needed.
We also appreciate your feedback regarding the customer portal. We understand that difficulties accessing the system can be frustrating, particularly when you're trying to view invoices or messages, and we'll ensure your comments are shared with the relevant teams as we continue to improve the experience.
Thank you again for your feedback and for choosing Arval.
I’ve had my BMW on a long term lease…
I’ve had my BMW on a long term lease with Arval and they’ve only ever been supportive. They seem to understand the importance of keeping the car well maintained and consequently we have a great relationship.
If I have any issue at all, it would be the tyre booking system. I had to drive a lot further than necessary recently to get 2 tyres sorted and when I got there the garage weren’t that impressed that it was an Arval car. 🤷♂️
31 de julio de 2026
Opinión espontánea
Respuesta de Arval UK
Thank you for your review. It's fantastic to hear that you've found our team helpful and supportive throughout your lease, and that we've been able to help keep your BMW maintained and on the road.
We're particularly pleased that you've built a positive relationship with us over the years. That's exactly the kind of experience we aim to deliver.
Thank you also for highlighting your recent tyre replacement experience. We appreciate that travelling further than expected for an appointment isn't ideal, and we'll share your comments with the relevant team as we continue to review our tyre network and customer journey.
Utterly hopeless in helping to resolve…
Utterly hopeless in helping to resolve the battery problem with my Volvo EX30
12 de agosto de 2026
Opinión espontánea
Respuesta de Arval UK
Hi there, we're really sorry to hear you have been having problems with your Volvo.
We have sent you a separate message, if you still require assistance, please respond with your vehicle registration and contact details and we will look into this for you.
Best wishes
A seamless and straightforward…
A seamless and straightforward transaction from Arval. Great communication, excellent service as part of car lease finance deal.
31 de julio de 2026
Opinión espontánea
Respuesta de Arval UK
Thank you for taking the time to leave a review and for your fantastic feedback. We're delighted to hear that you found your experience with Arval seamless and straightforward.
It's great to know that our communication and service met your expectations throughout your lease. Providing a simple, hassle-free experience for our customers is always our goal, so we're pleased we were able to deliver that for you.
If I could give zero stars I would
If I could give zero stars, I would.
My leased vehicle was stolen and subsequently declared a total loss by my insurer (LV). Throughout the entire process, LV were outstanding—proactive, communicative and genuinely helpful. Unfortunately, my experience with Arval has been the complete opposite.
It took repeated emails and phone calls just to get basic information. Calls were cut off, emails often went unanswered, and I received contradictory information from different departments.
At various points I was told:
* No insurance payment had been received.
* The insurance cheque had been received and was being banked.
* My account was in a 30-day reconciliation process.
* I had missed a payment after cancelling my Direct Debit (which I had advised them about in advance).
* My vehicle had been “handed back”… despite it having been stolen and written off weeks earlier.
The only reason any progress was made was because my insurer, LV, telephoned Arval on my behalf. That should never have been necessary.
The communication between departments appears non-existent. One department clearly has no idea what another is doing, resulting in a constant stream of automated emails that completely contradict what individual members of staff have already confirmed.
I have absolutely no issue paying any genuine balance that may be due once the account has been reconciled. My issue is that I have had to spend weeks chasing information that should have been provided as a matter of course, all while trying to deal with the loss of my vehicle and, at the same time, the death and funeral of my mother.
This has been, without question, the worst customer service experience I have encountered from any finance company.
I sincerely hope I never have to deal with Arval again.
1 de agosto de 2026
Opinión espontánea
Respuesta de Arval UK
Thank you for taking the time to share your experience. We're very sorry to read about the difficulties you've encountered, particularly at what must already have been an incredibly challenging time following the theft of your vehicle and the loss of your mother.
The level of communication and service you've described is not what we expect to provide, and we apologise for the frustration and inconvenience this has caused. We can see that there is an open complaint relating to your concerns under reference C/GBR/335887, and we've escalated your Trustpilot review to the team handling the case so that they are aware of the additional feedback you've provided.
We appreciate you bringing this to our attention and hope the team will be able to provide you with a full update and resolution as soon as possible.
Very Slow
It's been five weeks since I put the original order in, after which they advised that I would get the next steps email and a call from the dealership within 10 days. However, it's taken four weeks for Arval to come back with a new (more expensive) quote and zero communication in that four week period as to progress. When I returned acceptance of the new quote, it's taken a week for anyone to get back to me and acknowledge. Now I'm just stuck in limbo, waiting for Arval to move this along so I can get the car purchased, a delivery date and plan what I'm going to do for transport in the meantime. Everything is incredibly slow, with really poor communication.
10 de agosto de 2026
Opinión espontánea
Respuesta de Arval UK
Thanks for taking the time to share your experience. We're sorry to hear about the delays and lack of communication you've experienced throughout the ordering process. We understand how frustrating it can be when you're waiting for updates and trying to plan your transport arrangements without a clear delivery timeline.
We'd like to investigate this further and understand exactly what has happened with your order. We've sent you a message via Trustpilot requesting the email address associated with the order so we can locate your account and review the details.
You may also see requests for other information as part of the standard template, but please just provide the email address linked to the order and we'll take it from there.
We appreciate you bringing this to our attention and hope to have the opportunity to provide some clarity.
Terrible service
Terrible service , charge me a absolutely fortune to end a lease early then even charged me for a missing lead claiming it was missing
I've emailed twice about this and no response both times , terrible customer service
29 de abril de 2026
Opinión espontánea
Respuesta de Arval UK
Hi David, we're really sorry to hear that no one has been in touch with you.
We have raised this on your behalf and requested that someone reach out to you.
Best wishes
Took over 6 weeks!! to correct a simple price on a contract doc
The contract pricing was incorrect on first revision. To get this corrected and reissued took over 6 weeks!! and 3 different versions later it was corrected. A simple enough fix took so long due to incompetence of staff to take simple instruction and adjust a document. When asked if delivery can be prioritised to 7th Aug due to your own mistake, this was refused. I am now left with no car for 1 week and I need to hire a car to get to work. So so unhappy with this situation and if I wasn't in a tight spot due to time, I would have cancelled and gone elsewhere. I should be reimbursed for the delay and having to hire a car to cover the week I'm left without a car
4 de agosto de 2026
Opinión espontánea
Respuesta de Arval UK
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you've faced, particularly the delays in correcting your contract and the impact this has had on your vehicle delivery arrangements.
To allow us to investigate this fully, we've requested some additional information from you via Trustpilot, including your vehicle registration number. Once we receive this, we'll be able to direct the investigation to the appropriate teams and review the circumstances surrounding the contract amendments, delivery timescales, and the concerns you've raised.
We appreciate your patience and the opportunity to look into this matter further, and we hope to hear from you soon.
Massive thanks!
I just want to thank Claire and team for supporting me for the purchase of my vehicle on the back on redundancy. Claire was super helpful and so kind over the phone, it was a difficult period but she made it easier with her compassion, understanding and “can-do” attitude. Thank you Claire for going above and beyond!
Also thanks to Sarah, who was so lovely over the phone. What a wonderful set of people to deal with!
5 de agosto de 2026
Opinión espontánea
Respuesta de Arval UK
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Claire and Sarah were able to make a difficult situation a little easier for you. We know redundancy can be a challenging and uncertain time, so it's fantastic to hear that Claire's support, understanding and determination helped you through the vehicle purchase process.
We'll be sure to share your kind feedback with both Claire and Sarah. Recognition like this means a great deal to our teams, and we're thrilled they were able to make such a positive difference to your experience.
Thank you again for your lovely comments, and we wish you all the very best for the future.
Nice people but if your car ever goes…
Nice people but if your car ever goes wrong they don't expect pragmatic help
Because they own the car, if anything goes wrong it's straight back to the dealer for a warranty claim even if it's a roadside fix.
And you have no car
Policies are not designed with the customer in mind
3 de agosto de 2026
Opinión espontánea
Respuesta de Arval UK
Thank you for taking the time to leave a review. While we're pleased to hear you've found our people helpful, we're sorry to learn that your experience when dealing with a vehicle issue left you feeling unsupported.
We understand how frustrating it can be to be without a vehicle, particularly when you're looking for a quick and practical resolution. In some cases, warranty-related repairs must be managed through the manufacturer's approved repair network to ensure the work is completed correctly and covered under the warranty terms. However, we appreciate that this doesn't always feel like the most convenient outcome from a customer's perspective.
We'd like the opportunity to look into your experience in more detail. We've requested some additional information via Trustpilot, including your vehicle registration, so that we can investigate the circumstances surrounding your vehicle's repair and better understand the concerns you've raised.
Please avoid Arval at all costs
Please avoid Arval at all costs - once they start getting your money they simply don't care. Company car returned to main dealer for the second time in the first 2 months of ownership 29th June. It's now been there for 5 weeks and won't be returned until end of September (yes, September) - They still expect paying and won't even consider rejection of faulty vehicle until it's "repaired" again. No courtesy car, compensation, no personal apology, we just have to wait another 2 months before they will look at making a decision.
29 de julio de 2026
Opinión espontánea
Respuesta de Arval UK
Thank you for taking the time to share your experience. We're sorry to hear how frustrating this situation has been, particularly given the length of time your vehicle has been off the road and the impact this has had on you.
We'd like the opportunity to look into this further. We've sent you a request for some additional information via Trustpilot, including the vehicle registration number, so we can investigate the circumstances surrounding your case and review the support you've received to date.
Once we have this information, we'll work with the relevant teams to understand what has happened and respond accordingly.
Go somewhere else
Dealing with arval is like putting butter up on to a pigs arse with a hot shovel
What a god awful company
Trust me they don't take feedback seriously just corporate BS. They do not care how they affect you and your life through their inability to organise a simple repair cost me £3k and offer me £100 shameful didn't listen didn't investigate. Smoke and Mirrors despite their reply don't trade with them you will be thankful
27 de julio de 2026
Opinión espontánea
Respuesta de Arval UK
We're sorry to hear that this has been your experience and that we've left you feeling so frustrated.
We take feedback like this seriously and would like the opportunity to understand what has happened. We've contacted you from Trustpilot via email to request some additional information, including your vehicle registration number, so that we can investigate the matter fully.
Once we receive these details, we'll look into your concerns and ensure they're reviewed by the appropriate team.
The whole experience right from the outset with Arval was excellent
The whole experience right from the outset with Arval was excellent. The car was delivered right on time, I had to extend the lease at the last minute but nothing was too much trouble plus the communication was fantastic.
The pick up of the vehicle was even easier with again communication on timings impeccable. In addition a very friendly pick up driver. Thank you.
10 de julio de 2026
Opinión espontánea
Respuesta de Arval UK
Thank you for sharing your experience with us. It's fantastic to hear that everything went smoothly from delivery through to collection, and that the team were able to support your lease extension when you needed it.
Knowing that you felt well informed every step of the way means a great deal, and we're especially pleased that the vehicle handover and collection process made things easy for you.
We really appreciate your feedback and hope to support you again in the future.
Exceptional great customer service
I booked my car in today as always no issues easy and great support.exceptional friendly customer service.
27 de julio de 2026
Opinión espontánea
Respuesta de Arval UK
Thanks for taking the time to leave us a review. We're delighted to hear everything went smoothly and that you found the process straightforward from start to finish. It's great to know the team provided the assistance and positive experience you'd expect from us.
We really appreciate your feedback and look forward to supporting you again in the future.
Thank you Jacqui!
Jacqui has been so helpful with supporting my new fleet car order. Very responsive to my emails and questions and very pleasant
24 de julio de 2026
Opinión espontánea
Respuesta de Arval UK
Thank you for your fantastic 5-star review.
We're delighted to hear that Jacqui made such a positive impact during your ordering journey. Keeping customers informed and making the process as smooth as possible is something we're passionate about, so it's great to know this came across in your experience.
We'll be sure to share your kind words with Jacqui.
Noleggio una Mazda ,chiamo Arval per un…
Noleggio una Mazda ,chiamo Arval per un tagliando che mi fissa un appuntamento a Castellanza gruppo VIS .prendo un giorno libero per l appuntamento e sorpresa non risulta IN OFFICINA ,nessun appuntamento ,faccio presente e vedere la Mail di
conferma di Arval
Dunque siamo nelle mani degli operatori telefonici
Nota grupposGruppovis diCastellanza impossibile da contattare telefonicamente
23 de julio de 2026
Opinión espontánea
Respuesta de Arval UK
Hi,
Thank you for taking the time to leave a review. Based on the details in your feedback, we believe you may have intended to review Arval Italy rather than Arval UK.
To ensure your comments reach the correct team, please consider leaving your review on the Arval Italy Trustpilot page:
https://www.trustpilot.com/review/arval.it t
Thank you for your understanding, and we hope your feedback helps the relevant team investigate your experience.
Kind regards,
The Arval UK Team
The entire process has been extremely…
The entire process has been extremely disappointing and frustrating from start to finish. The car was ordered and a delivery date was provided, but that date passed without any contact, update, or explanation for the delay. At no point did anyone proactively keep me informed, which made the experience feel poorly managed and completely lacking in customer care.
When the car finally arrived, a morning delivery slot had been booked, yet the vehicle did not arrive until 4pm. When it did arrive, it was in an unacceptable condition for a new car. The exterior was dirty, with mud along the side, dust, and grease on the doors. Inside the car, there was also a visible mark where someone had clearly rubbed a shoe against the door. In short, the car requires a proper professional valet before it can be considered acceptable.
I reported these issues to Arval, but three weeks later there is still no resolution. I was told the car would come with mats, but it did not, and there appears to be no clear plan or urgency to resolve the matter. I do not believe it is reasonable that I should have to pay for mats myself or cover the cost of cleaning a vehicle that should have been delivered in the correct condition in the first place.
I have also been told that the dealer is not responding, which raises serious questions about Arval’s relationship with its dealer network and its commitment to resolving customer issues. Based on this experience, I would struggle to recommend Arval and VW to anyone if this is the level of service they can expect. This has been, without doubt, the worst new car experience I have ever had.
1 de julio de 2026
Opinión espontánea
Respuesta de Arval UK
Hi James,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you've encountered, particularly around the delays, lack of communication, the condition of the vehicle on delivery, and the time it has taken to resolve your concerns.
This isn't the level of service we aim to provide, and we completely understand how frustrating this must have been. Thank you for bringing these issues to our attention. We've already raised your concerns with our deliveries team, and a formal complaint has been opened so that the matter can be fully investigated. The complaint reference is C/GBR/333569.
We'd also like to apologise for the delay in responding to you. We appreciate your patience while the investigation is ongoing and understand the importance of reaching a fair resolution. We hope to have this resolved to your expectations as soon as possible.
Thank you again for your feedback, which will help us review what went wrong and improve the experience for our customers.
2nd time using arval
2nd time using arval. Overall good. Took delivery of my new vehicle this month. It was delivered dirty and not valeted. Very disappointed. Still await what arval propose todo about it.
2 de julio de 2026
Opinión espontánea
Respuesta de Arval UK
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience didn't meet expectations. We can see that you also provided feedback through a delivery survey, and we've passed this on to our Complaints Team for review.
A member of the team will be in touch to discuss your concerns further.
Thank you for bringing this to our attention.
Straightforward and relatively quick…
Straightforward and relatively quick process from start to finish
10 de julio de 2026
Opinión espontánea
Respuesta de Arval UK
Thank you for your review.
We're delighted to hear everything went smoothly and that getting your vehicle was a hassle-free experience.
We really appreciate you taking the time to share your feedback and thank you for choosing Arval.
I have not had a bad experience in the…
I have not had a bad experience in the 5 years that I was a customer
6 de julio de 2026
Opinión espontánea
Respuesta de Arval UK
Thank you for your review and for placing your trust in us over the past five years.
We're delighted to hear that your experience has been consistently positive throughout your time with Arval.
Your loyalty and kind feedback are greatly appreciated, and we're pleased we could support you during your lease. We wish you all the best for the future.
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