Arval UK Opiniones 

Dealing with Arval has been easy. Colleagues are friendly and helpful.

One negative was when I took my car in for a service, the garage needed to check whether I met the conditions to proceed. Is the service light on etc. I had booked the car in at a time that suited me in advance so the mileage was quite at 10k. The service did proceed but I would have been disappointed if I had a wasted journey.

From the start was never informed wher the car was to be picked up from. Had to go to Scotland to pick up, otherwise no real issues until hading it back. i had been aksed to M.O.T. it but had to be done in England I live in Northern Ireland so not really practical. then I placed a retun the veicle on line. no one came, so i phoned them which was dificult in it self. Only to be told they had no record of that. then told that the car was being registered in N. Ireland and was waitin for that to be done. I am very dissatisfied with my experience with Arval

Communication with e mails & phone calls , Jacqui Probert - team sunbeam, is always most helpful with excellent customer service and follows through any questions i have.

Unable to contact Arval. No one answers the phones. I have/had a problem with my vehicle (which needed fixing urgently) but I was unable to contact Arval to get it sorted. When I did get through (after 2 hours hanging on phone calls) I got an apologetic response (they were busy) and the promise of a call back - which came 4 days after it was promised.

We're more than six months in and everything has gone very smoothly and as it should. Absolutely no complaints .

Second time using this company and again didn't disappoint.

Staff friendly, polite and answer your questions efficiently.
Good communication throughout the whole process.
Kept fully informed either by email or phone call.

Car delivered on time and exactly what I had ordered.

Good company to deal with and would recommend.

Very good experience. Any queries during the process was answered quickly. Spoke with a few members of staff, all were very helpful and personable. Advised car was available and it was delivered withing days. Cannot fault Arval.

Recently changed my company car with Arval. Great service, new car arrived bang on time, really good hand over with Tony the delivery driver who was able to give me a good overview of some of the key functions of the new car. All in all I was really impressed.

I had a pleasurebale experience with my lease through Arval, nothing to complain about from delivery to collection, all good would recommend.

Leasing my car through Rivervale and finance through Arval uk has been less than 100%.
Arval were very slow to send me a date for taking my initial payment which could have been done at the time of getting the car. I also asked for my monthly payment to be the first of the month . My initial payment will be taken on 13 th July and monthly payments on 1st of month but which month?
July or August?

I’ve leased my car for five years and never had a single complaint from the service I’ve received and would happily recommend them to everyone who I would have a conversation with about my car in the past and in the future.

I leased a car from Arval in April a brand new mustang mach e. On the day of delivery the delivery driver called to say they had refused to deliver because the car had lots of damage especially the drivers door. (They had been pressured to deliver it anyway) There would be a delay as it needed repair.

A few hours later i was unexpectedly told it was on route. It arrived, seemed fine but would not connect to any apps and on charge the range was 200 miles and not the advertised 290.

I had to wait 3 weeks to get a garage appointment which revealed the car had parts from multiple vehicles on it with different Vehicle identification numbers. (Clearly ripped out of another white mustang at the garage) The range is basically under 200 and over 100 miles less than advertised.

I reported these concerns in April. Its now almost July and nothing has been done. Emails are not responded to, promises on the phone not kept and i even had someone else’s complaint file attached to mine. (Someone with tyre issues in Wales)

Legal letters have been sent and not responded to and im utterly fed up. I have never experienced such appalling service in all my years.

Jacqui Probets provided regular updates on my new vehicle, and ensured there was a smooth transition between my old car being collected and my new car arriving. She also chased when I had a tyre issue with my old vehicle. Thank you Jacqui.

The worst company I’ve dealt with at handling issues they fob you off I’m waiting on our delivery people I’m waiting on our people instucring me how ro proceed you came back to us too late all after they’ve been contact the same day as the issue arose very dissapointing

I would strongly advise anyone considering Arval to think carefully before signing an agreement.

My vehicle suffered the same serious charging fault four separate times in less than nine months, resulting in four recoveries and multiple periods off the road. However, the biggest issue wasn't the vehicle itself – it was Arval's complete lack of customer service. They simply don't engage and were not even slightly helpful. I can honestly say it is the worst customer service I have ever experienced.

They completely failed to understand the impact of the situation. Every breakdown resulted in hours of phone calls, being passed between departments, arranging recovery, organising replacement vehicles and repeatedly explaining the same issue. I repeatedly asked Arval to work with the manufacturer on my behalf and help drive a resolution, but they failed to do so. Despite numerous requests, I was never given the opportunity to discuss the matter properly with a manager by phone – in fact, I struggled to speak to anyone with the authority to make decisions.

When I eventually received Arval's final response, they reduced months of disruption, lost time, significant business impact and four vehicle recoveries to a few lines describing it as an "inconvenience". The response demonstrated little understanding of the real impact on their customer and felt dismissive throughout.

If everything goes smoothly, Arval may be fine. If something goes wrong, don't expect proactive support, ownership of problems or meaningful customer service. My experience has been appalling from start to finish, and I would never choose Arval again.

My car has a problem. I have called Arval Chery twice now and after being on hold for 1 hour the line just cuts off. I have also emailed customer service and received no reply. I therefore have an a car which is I cannot use with no way of contacting the lease company. This customer service is unacceptable.

Just want to say, because this is rare these days, that Arval have absolutely great customer service.Over a 4 year lease, with everything i've contacted them about and with everyone i've spoken with, they have gone above and beyond in an efficient friendly, reassuring manner, to resolve any questions or issues i've had !! Welldone !!

I am currently forced to escalate a formal dispute to the Financial Ombudsman Service against Arval regarding my lease car. After the vehicle suffered an officially diagnosed safety-critical, high-voltage battery inverter fault, Arval completely abandoned their regulatory duties as the finance provider and vehicle owner.

Rather than arranging immediate safe recovery or providing alternative mobility, Arval’s customer service stated they “had no power” to overrule their third-party contractors (Nissan and the RAC) and explicitly refused to authorise a flatbed or assist me.

They even went so far as to tell me on the phone that they would refuse to issue a Final Response Letter unless I agreed to close the complaint first—an entirely false and manipulative compliance trap designed to obstruct a consumer's access to the Ombudsman.

Arval has since entered absolute radio silence. They are content to leave a customer out-of-pocket for private flatbed towing and stranded with an unroadworthy, high-voltage asset. A shocking display of corporate negligence and complete lack of treating customers fairly.

I have a Personal Contract Hire agreement with Arval UK for a BYD Sealion 7. The vehicle has been off the road for around three months following a minor accident.

The insurance company has already approved the repair, and the garage is ready to proceed. However, the repair cannot be completed because BYD is unable to supply essential parts, and the delivery date has been repeatedly moved.

During this entire period, I am still being charged the full monthly lease payment for a vehicle I cannot use.

I have raised a formal complaint with Arval UK and requested reasonable support such as a temporary replacement vehicle or a partial rental adjustment. The only mobility support provided is a small insurance courtesy car(from Insurance), which is not equivalent and results in significantly higher running costs for me.

Arval has declined to provide any alternative vehicle or temporary relief, despite the extended duration of the issue being outside my control and driven by parts supply delays.

At this stage I am looking for a fair and practical resolution, such as:

* A temporary replacement vehicle (any EV or equivalent mobility solution), or
* A rental credit for the period the vehicle has been unusable

I am very disappointed that after several months of waiting and repeated changing repair ETAs, there has been no meaningful support offered beyond continuing full billing.

I am posting this in the hope that Arval UK will review the case and engage to find a reasonable resolution.

I had a car scheme through Arval, it went fairly smooth for pick up. I had to hand it back early due to health issues, Arval were amazing, the hardback was really smooth, the operator was a great help and support especially going through a tough time with my health. Hats off to Arval. Thank you