Arval UK Opiniones 

Shocking bad customer service. Always late, always need to be chased for action. Latest bad news is they refuse to replace all 4 tyres on my car, just 3 will be replaced leaving my car in a dangerous configuration.

Funds taken without consent

# I have leased a car from Arval for 3 years and we have returned the vehicle at the end of the lease.

Arval then took 12 month Road fund licence after we had confirmed return of the car. No email or invoice was ever sent to us to authorise that debit from our account. They then sent a credit note 1 month after the payment was taken and we have asked for a refund from Arval to our bank account. We have asked twice now with no response from the company and no refund. been waiting nearly 3 months now.

A company not to be trusted as they take money without consent and then do not refund it

Very helpful team throughout the process. It's really worth working with them, they are always helpful in answering every question, even the difficult ones. I highly recommend the Arval team :)

No issues with Arval whenever I have had to arrange a service, tyre replacement or accident repairs. All dealt with efficiently, accommodating my work schedule and even arranging repairs to take place at my home.

Great comms throughout and super friendly/helpful

customer service & Timely delivery

I received excellent service during a recent hire agreement. Thank you 😊

Arval have been great over the years for my electric car lease.
No issue is a problem to sort
Customer service has been second to none
Always helping their customers.
Will continue to have my leased car from Arval where possible for me.
Thank you again

I returned my vehicle to Arval on 30/04, but they incorrectly recorded the odometer reading and issued me with an extra charge of £992 that is clearly wrong.
I flagged this immediately and have been chasing them for over three weeks to review and correct the error. Despite multiple attempts to get this resolved, I received no meaningful response or update. Instead, they proceeded to charge the disputed amount directly, which is completely unacceptable.
This experience has been extremely frustrating and disappointing. A basic error like this should be easy to verify and correct, yet the lack of communication and accountability makes the situation worse.
I would strongly advise others to think carefully before using Arval. If you're not prepared to challenge incorrect charges, you could easily end up being overbilled.

Had the car a month paid for the tyre and maintenance plan.

Terrible puncture experience. Firstly after many phone calls they couldn't get anyone out to fix my tyre in North Wales, so i had to drive for 4 hrs on a flat with my kids in the car. Then stopped in Midlands with inlaws. Been here 4 days and calling constantly, with no mobile fitter reaponding to Arvals booking. Also the online system doaent work, tried that too and no response recieved for a booking.

Still have a flat, still cant get if fixed. Have to drive another 4 hours tomorrow to Bournemouth.

Avoid Arval and certainly avoid the tyre plan it's essentially fraud at this point.

I had a penalty charge which I know it would be cancelled, I sent an email to Arval UK and Rachel picked it up , She told me what I need to do and kept me informed till the matter resolved. Rachel made the whole process easy and I have to say that I am very happy with the service . Thank you Rachel , very good customer service. 🙏

Never again will I be with Arval.

They will pay a fine without asking about the situation, why? BECAUSE THEY GET PAID.

Trust me, go with someone else.

I’ve had my BMW through Arval since December 2025, and have had a pretty awful experience with them so far.
I experienced a puncture in December, a few weeks after delivery. Understandably, due to bank holidays, finding a resolution was a huge struggle, getting updates and information was near impossible as I couldn’t get hold of Arval themselves. Eventually, the car was recovered and BMW Assistance provided me with another BMW courtesy/hire car for the week mine was in for a new tyre.
On Monday 25th May, I then experienced another puncture. Given the previous issues were during the Christmas period, I wrongly assumed this time round would be a much smoother and positive experience given, apart from the bank holiday Monday, the remainder of the week is business as usual. How wrong could I be?
On Monday 25th May, I was told my car was booked in for a mobile tyre replacement at my home address today, Thursday 28th May. After no sign of the fitters, I called Arval to let them know the work hadn’t been completed, and politely requested an update.
I was informed that the booking on Monday was never actually confirmed as the fitters hadn’t accepted the job. Nobody explained this process to me, even worse I was told the new tyre would be changed today. Week of work scheduled around having no car, and I made no fuss about it. However, I believe Arval’s miscommunication and mismanagement of this case is now the reason I am still without a car - if it were my own, I’d have arranged the repair by now.
I’m now waiting for an update on a tyre replacement, I’ve been told could be as long as next week. From this point on, I now need to arrange alternative means of transport, having been told Arval Total Care doesn’t cover hire vehicles for tyre replacements. Given the inefficiencies and delays in arranging new tyres, I believe Arval should absolutely be accountable for providing a hire vehicle. I now have to arrange alternative means hire car at my expense, because Arval are unable to provide a quality service for a vehicle in which I am already paying them for. I would not recommend.

Shocking company. Had car gor 5 years. Trying to arrange return was awful. It was booked and then they cancelled on the day twice, resukting in a 3rd appointment, meaning lost 3 days work. Then I was hit with an unexpected bill of £418 for 3 small scratches. Even the inspector said' there is nothing here I wouldnt expect on a 5 year old car' and 'none of these should be chargeable'. Arval complaints say they will look at fairly, what a joke!!
I will never go near them again

I had great communication from Arval regards my new company car and the partner who delivered the vehicle were exceptional from start to finish.
Some nice touches with additional car mats and a few freebies thrown in like the water bottle and emergency pack.

Terrible Leasing company who are no help at all when your car has an issue. VW told me that they would do a repair under goodwill if Arval contacted their fleet team. It took them nearly one week to send an email and even then, they sent it to the wrong place! I must have made at least 30 calls to Arval and sent 10 emails as my car couldn't get repaired until Arval authorised repairs. One word describes this company: USELESS. They don't care about customers and the situation they are in when the car has a breakdown and needs a repair. My lease is coming up and will not be using Arval. If they had put a bit of effort they could have got me goodwill repairs with VW, I supplied them with a full history of issues the car had, but they didn't present any of this to VW. I ended up with a repair bill of £900. Do not use them. I also had to arrange a rental car for 3 weeks and pay for it myself, the repair was a one day job but the car was with vw for 3 weeks as ARVAL Couldn't be bothered dealing with the issue. All the time, they were happy to take my monthly leasing fee.

I got a parking charge at our local shopping centre as the car was on contract hire Arval paid this without telling me first and I explained it was totally incorrect as I did not park there for the time stated.
I phoned to complain and spoke to Rachel who told me to submit my evidence and she would submit it to the company.
I did this and within a short time I received a full refund from Arval.
I would therefore like to thank Rachel for all her effort in getting a quick resolution to the problem and getting my refund promptly.

From quote to ordering my vehicle the team was very supportive and provided me with constant communication with timelines for delivery etc. This is still an ongoing process while waiting for the vehicle to be delivered

Ordering appears simple, however once it has been placed I'm still not sure as to when car is coming. I’ve had invoicing details sent but no confirmation of car expected delivery date or paperwork even confirming the conditions of the contract for such things as excess mileage charge etc.

So far feels a very lacklustre experience.

Arval leasing and vehicle quality are all very good along with there communication - my issue is the bolt on service and maintenance package which is poor, time consuming and I believe financial rather than safety driven. The maintenance, MOT, Tyres are all across numerous suppliers making personal disruption unnecessary time consuming and costly if you are self employed- From my experience I would not add the service and maintenance package and arrange it yourself- Contact is difficult if you don’t use the online systems, garage authorisation takes ages even when pre- arranged - Trying to be efficient is detrimental to customer satisfaction not a good way to build trust and ensure repeat business. A safety question I raised over a week ago remains unanswered which is unacceptable