Askavetonline Opiniones 54

I used this service when my dog ingested something that could harm her. I was advised to take her to emergency care (which I did). They claimed I had to sign up for their program ( which I did) but cancelled within the month. I just found out that they have been charged each month since then. When I called them they said I never cancelled. I immediately did that and they said they would send me a noticed that I canceled. I am still waiting for them to post it.
Please tell any of your animal lovers NEVER USE THEM!

Terrible terrible they are charging us $65.00 a month and I did not agree to that. It is a total scam I can’t believe they are still able to do this to people. I hit one star but can’t even say that. I’d like to give them a negative rating. Total fraud.

DO NOT USE! I paid a ONE TIME fee of like $5 to talk to a vet about something one of my animals was going through and every month they take like $35 out of my account. And there’s no way to cancel it because I didn’t make an account when I paid the $5. So they are scamming people. They need to be sued.

SCAM!!!!They charge you hidden fees every month!!!Once you pay that initial fee you are scammed for a lot of money. Try to cancel is nearly impossible! RIP OFF!!!!

I was happy to pay for the advice which I urgently needed at the time. Though the advice was to take my dog to the nearest vet. However, now I am being charged a monthly fee which I did not agree to. They say it is a membership program so they can't make refunds.

DO NOT USE THIS SERVICE!!

If I could give this 'service' a zero, I would. I had a middle of the night, one-time consult regarding my dog. I was charged $5 for the contact and $55 for the service provided. Not a problem.
A month later, I was charged an additional $55, $28 for a subscription ("cancel anytime") I never signed up for, and additional $5 fees to try to resolve the issue.
And to resolve the issue, I was sent to a website populated with lawyers and ended up with a secret subscription to THAT website I had to cancel.
I still haven't been able to cancel the AskAVetonline subscription or have the additional fees that have been charged to me refunded.

I wish I could give it a zero rating . Do not use this online site. They will bill you $55 a month without telling you this is a total scam. And they are absolutely no help whatsoever.

I told her everything I already knew and the only thing she could suggest is put water in the cat food really no one told me it was gonna cost $65. It said a five dollars and then they took that money out of my checking account and they refuse to give it back to me. Do not use these people. They’re awful.

BEWARE of negative billing. I used this service and paid the $5 service fee for a vet chat. Which I gladly paid at the time. Buried deep in the small print is a monthly membership fee of $90. They use the "sense of urgency" of pet owners calling about health concerns about their pets-- to ensure people don't have the time to read volumes of small print. I don't even remember creating an account or setting up a password, but after figuring out how to log into an "Account" I managed to cancel the membership-- after they got $180 from me.

Service: The advice I got was, nothing more than what I had googled online. I had a vet appointment scheduled and was hoping to get advice on whether my dog's issue was EMERGENCY VET (NOW) OR REGULAR VET (2 DAYS).

If you think you are using this service one-time, be aware that you are agreeing to an ongoing $90 monthly charge.

No one should ever contact this company. They promote a very inexpensive charge for a visit/consult with a Vet. There was no discussion of ongoing charges of $65 every month. I had to open a Dispute file with my Credit card company to reverse these payments. I had no idea I was paying for this service as it was not discussed at the appointment with the Vet. They took my Credit card information to pay the fee for he first visit. They are a SCAM and no one should ever schedule a visit with them unless you want them to take $65/month out of your credit card for absolutely nothing.

Askavetonline is the worst I ever experienced,
5 months ago I called them with a question about my kitty, I paid 5 dollars, my kitty passed away the next day and Askavetonline is taking already 5 months 65 dollers a month for that one question I had, wich I paid 5 dollars for .
I have no prescription, i cannot contact them and they keep stealing my money, I have no other explanation for this .
It’s now 325 dollars for one question + the original 5 dollar.

First they said to pay ONLY $5 dollars, then they give you an answer about the topic, but what they don't tell you is that will be charging you $28 MONTHLY...I tried to cancel whatever I had with them and when you try to do it, no phone, email is available and thru their chat they give you the option to PAY AGAIN $5 to talk apparently to someone. Seriously?

I have spent almost 2 hours online and by phone trying to cancel my subscription. I refuse to pay a $5 fee to just get to speak to someone either online or by phone.

do not ask a question or if you do do not use a credit card or bank account they will charge you every month for subscription .these are mf s ripping people off

I wish I could give a lesser star. They are scammers. I got a charge and so I disputed it with my bank, got a new card and thought I was done with it. No! They somehow got my new card information, charged me again but through a different name justanswer.com! They have no right to still be in business as they take advantage of people who need help.

Please never ever use this company. I asked one question and just realsied i have been billed for £25 everyobne month ober more than 6 months now... never got an email saying i was paying for this, never got regular emails from them.... this is purely a SCAM. If someone know how to report companies like this please do... Sad taking advantage of people trying to help their pets... SHAME ON YOU

This company took my card used for payment one time and used it to abuse me financial by raping me financially and taking money without my consent ever month since using the one time service. I have to report my card stolen because there is no one to contact to resolve the issue. This is financial rape. They are financial rapist.

All I did was ask one question and for 4 months, $33.00 was deducted from my bank account by AskAVet.

Used this service is January and have been fighting for 6-7 months to get it cancelled. They forgot to mention that when you use this service initially that they’ll keep charging you (mine was 35$ a month) even when you don’t use the service. Have to get the runaround to find out how to cancel and you don’t get the money back unless you dispute with a bank. waste of time and money, use something like chewy which is free to talk to a vet if you have an account.

Was charged $5 upfront and then told someone would text me. It was a lengthy wait and I was notified services were very busy and they would get to me when they could. At that point, I said the services were no longer needed as I had found an ER vet, which was why I placed the call in the first place. Much later, a "vet" reached out to me and I again said I no longer needed their services as I had found a vet. Subsequently I noted a $65 charge on my credit card. I have notified my credit card company to dispute the charge.