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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Well I actually had a good experience, had to wait a little because I was needing a replacement wig, they communicated with me the entire time and assured me with any changes that were made. My wig ca... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've ordered from Asteria Hair consistently for over 5 years and I will never use another hair supplier. Firstly, their customer service is exceptional - responsive and communicative. Then, their ship... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I have notist very starnge behavior about thsi account all the 5 star rewies have one like from the same person ever negative review has likes from diffrent people. Plus they are getting exposed onlin... Ver más

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Valorada con 5 estrellas sobre 5

I’ve ordered from Asteria hair a couple times and have been very satisfied with my orders. I recently ordered a pre braided wig, it was 250 density and 26inches long. My order came as pictured and had... Ver más

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Información sobre la empresa

  1. Proveedor de extensiones de cabello
  2. Tienda de productos capilares

Información proporcionada por diversas fuentes externas

Asteria Hair sells Brazilian human hair extensions-human hair weaves,human hair wigs,weave bundles with frontal closure,wholesale human hair weaves,lace wigs-lace frontal wigs,closure wigs online-Best human hair vendor from China.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

417 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 80% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

I’ve been shopping with them for a…

I’ve been shopping with them for a little over three years, I honestly can’t remember. I always come back. Tbh, their straight hair has been my weakness, it’s the truth. I love that hair so much with how silky it is and how long and full it comes.

I appreciate the customer service even more! I can order a wig today, get an email trying to confirm my shipping and it’ll be here before I know it. That’s what we need more of, quick response times and fast work. I truly love Asteria, I stg I will always continue to shop here. And I write this as I’ve received another 30 inch down in like three days.

20 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

This hair is great

This hair is great. I ordered the kinky curly texture in lengths 20 22 24 with a 20 inch closure. I added highlights which did not alter the integrity of the hair... it remained just as silky as before the process. This install withstood chlorine AND salt water.. and that was 2 years ago.. i install the same hair a few days ago with out the closure.... did more splashing in the pool and when I tell you my curls are just as luscious as a big wet kiss. I have zero complaints! Hope this was helpful!. I Love this hair!

5 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could give them a zero I would!

If I could give them a zero I would!! Save your money and go somewhere else. I purchased a unit/wig from this company, never wore it. Just washed and combed as I usually do with ALL of my wigs ( that I have been wearing for years). Hands full of hair came out of the unit. When I messaged the company all I got was a run around. Multiple people was emailing me. I could never get any kind of consistency. I had to keep replying to the same questions over and over. I was told that I couldn’t wash the wig with shampoo. I mean whaaaat!!!!!!! Can’t wash my wig??? Also that I was going to have some shedding as I combed the hair. Yes this I know but not balding before I have even had a chance to wear it. I have had plenty of wigs and NEVER have I had this happen. After giving me the run around for weeks they then replied I had the unit for 3 months and they couldn’t replace it. Of course now it’s been 3 months. I have been getting the run around for a month. Yes a discount was offered but who wants to purchase another unit from a company that wouldn’t honor the previous one that was a bad unit to begin with. Do yourself a favor an order from another place not Asteria. Their products is horrible and customer service is even worse.

14 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a 22inches water waves wig…

I ordered a 22inches water waves wig and it came 1 week later. i love the hair it is so beautiful and soft just like the picture. the lace is so thin and transparent. Thank y’all so much Asteria Hair. Y’all need to get one forshu !!!! . ❤️😍

13 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Awesome company and Beautiful Hair!!!

I purchased a wig from Asteria but decided to exchange it for 3 bundles/closure of hair. I communicated with Jasmine with the company several times. She was so professional and made sure that I was a satisfied customer. They were glad to exchange the wig for the bundles. I received the 3 bundles/closure yesterday. The hair is so soft and beautiful! The bundles are also very full and lovely. I can't wait to install them. I love Asteria hair and I highly recommend this company!

25 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is the worst experience I have…

This is the worst experience I have ever had with purchasing a wig. I tried to order a wig from them 20 days before my birthday and they kept emailing me about an apt number which wasn’t necessary to the order so they hadn’t shipped it all while they were emailing me about an apt number. Then I asked them if it was going to arrive on time with all the time they wasted emailing me while holding my wig. They basically told me it wasn’t guaranteed it was going to come so I just told them to cancel it. It was very childish and a waste of my time to keep going back and forth with their customer service who can’t even type in proper English. Like they have a 14 yr old writing the emails. Then on top of that they canceled my order before May 18th and I have not received my money till this day anddd I never received a wig from them. I would absolutely never shop with them again. Their whole website is a lie you will not receive a wig in 3-7 days. If anything I think this website is a scam just to get money I would not trust them. No matter how good their website is just save yourself a headache there are plenty other good websites to choose from.

22 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am over the moon with the hair

I am over the moon with the hair. SOFTNESS, QUALITY AND GREAT CAP STRUCTURE was everything I was looking for and I definitely got it from Asteria Hair. If you want to show off some hair greatness, you're in the right place.

4 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Asteria sent me a frontal wig instead…

Asteria sent me a frontal wig instead of a closure wig. After sending the wrong wig, I reach out to advise. Jasmine emailed me back stating that Asteria sent the wrong wig type and I could pay extra for the closure and send the wig back. I had an important event so I had to get the wig install. Asteria refused to give me a credit for the mistake

25 de mayo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

DONT BUY!!!

I’m so upset! My birthday is may 27th I ordered my hair on Saturday and even paid for expedited shipping which was 35 extra dollars !! Only certain wigs could be shipped out with expedited shipping so i chose one in that category it is now 3 days until my birthday they haven’t shipped it I can’t cancel my order because they didn’t process it but it’s out my account 400$!! Can’t contact anyone they won’t email me back the WhatsApp number said they don’t have anything to do with refunds I am so mad!! So not order from them do not

25 de mayo de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

It’s good hair at first…

It’s good hair at first…. I’ve ordered many units from Asteria over the years. None of them lasting for more than 2-3 weeks (except the first one) before it becomes an absolute tangling and shedding nightmare. My first unit was amazing and got me hooked..haven’t had an experience like that since. I keep hoping because the hair is absolutely gorgeous coming out of the package. I always get the 24” deep wave lace front wig. The curls are beautiful and the hair is thick, soft, and light. But even taking it off every night, it manages to become hard to work with and a complete mess in less than a month. Proper care and all. Currently looking for a new vendor because I can’t keep wasting money like this.

27 de abril de 2022
Opinión espontánea

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