Well I actually had a good experience, had to wait a little because I was needing a replacement wig, they communicated with me the entire time and assured me with any changes that were made. My wig ca... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Well I actually had a good experience, had to wait a little because I was needing a replacement wig, they communicated with me the entire time and assured me with any changes that were made. My wig ca... Ver más
La empresa ha respondido
I've ordered from Asteria Hair consistently for over 5 years and I will never use another hair supplier. Firstly, their customer service is exceptional - responsive and communicative. Then, their ship... Ver más
La empresa ha respondido
I have notist very starnge behavior about thsi account all the 5 star rewies have one like from the same person ever negative review has likes from diffrent people. Plus they are getting exposed onlin... Ver más
La empresa ha respondido
I’ve ordered from Asteria hair a couple times and have been very satisfied with my orders. I recently ordered a pre braided wig, it was 250 density and 26inches long. My order came as pictured and had... Ver más
La empresa ha respondido
Asteria Hair sells Brazilian human hair extensions-human hair weaves,human hair wigs,weave bundles with frontal closure,wholesale human hair weaves,lace wigs-lace frontal wigs,closure wigs online-Best human hair vendor from China.
Northeast Room,10th Floor,1st Unit 1st Building,Linxiyuan,Gongnong Road, 461000, Xuchang, China
Ha contestado el 80% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Hair is soft and worth it my money I will buy again! Hair came prepluck and pre bleached as I ordered. Thank you guys
This company cares a lot about their costumers. My package was lost in the mail and Asteria made sure I got my order and some extra gifts. 😄 The hair is very soft and the overall quality is really good. Their prices are also great so give them a try. This was my second order and I plan on buying more.
When the wig fist came it was so pretty. The second time wearing it was the last time. It got nappy real fast and I can't straighten it because it's all different lengths. The hair is no good and I spent 400.00. Will not be getting my wedding wig from here anymore.
Sooo happy! Asteria is my “go to” for my curly or wavy hair and they never disappoint! I received my wig within a week (26 inch loose deep wave) and I was ecstatic that I didn’t have to pluck or bleach it. Washed. Air dried. Gorgeous!
4 bundles of Peruvian straight hair I love this hair!! I have been looking for a good hair vendor and finally found one ! And Will be buying again.
The hair quality is great. 5/5
Length is correct. 5/5
Bare minimum shed. 5/5
Hair is very soft & easy to maintain. I'd definitely order again.
Also, great customer service & very friendly. Loved my experience for my first order… hopefully my next wig will be great also
I am on my 4th wig from Asteria hair and it is perfect. I have never had an issue with their wigs. One time the wig was too big and I kind of complained and know what they said? “Just ask for small cap!!”. Every time they’ve made me a small cap it has been so perfect. The hair on their wigs seem to be pretty decent too. I will continue to order wigs from them as long as they continue to offer great business and good customer service
OMG I LOVE THIS FREAKING WIG I DIDNT HAVE TO DO ANYTHING BUT I JUST DYED IT ON THE SIDE FOR A SKUNK STRIPE. IT WAS PRE PLUCKED TO PERFECTION THE KNOTS ARE SUPER TINY AND THE WIG SEEMED LIKE IT WAS 30’ EVEN THOUGH IT WAS 26’. THE LACE IS PERFECT THE WHOLE DAMN WIG IS PERFECT AND ASTERIA DEFINITELY GAINED A NEW CUSTOMER FAREAL!!!
I sure wish I came across these reviews before purchasing from this company. The return process is a nightmare! I've been going back and forth with customer service questioning me about why I want to return, trying to convince me to exchange, and constantly asking for updated pictures. After reading other negative reviews, I'm nervous about sending the unit back because I fear they will NOT offer a 100% refund even thought the unit has not been worn, styled, or used in any way. This is my first and last purchase from this company- you've been warned!
First time wig wearer here...This was my ever purchase for myself and I surprised my sister to a 30 inch straight wig for Christmas...we both were very happy with the wigs. I ordered on December 12th 2023, and have enjoyed my wigs since. Dyed really well, the knots were a bit stubborn but they're tiny. The HD lace is thin and undetectable.
Their correspondence and customer service is amazing. They were patient and informative in their answers. Despite me already paying for my order and confirming what I wanted, my sister still unbeknownst to her that she was getting a wig, changed her mind on the bone straight texture and wanted natural straight instead. I immediately informed Asteria and they were very accommodating to the change and sorted it out with no issues.
We definitely plan on buying again, and we both already have another basket filled ready to order more. My sister has already ordered a glueless wig and is also happy with her purchase. I'm definitely going to be loyal customer going forward as long as they maintain their quality and standards.
Poor quality. My second and last purchase. Highly disappointed. Trying send a picture. 13x6 Bob Short Straight Hair Lace Front Wigs. It's brown not natural black.
The faster answer and I received my package fast that I was amaze by there quick delivery. Can't wait to wear my wig for my birthday
Great quality hair and the lace on the wig was already bleached and tinted to match my scalp! The customer service is also amazing- very professional and responsive. I highly recommend!
I’ve been using this company for my wigs for a while now and I have zero complaints. I always love what I purchase and the customer service is great which is always the icing on the cake
The hair is beautiful as always. The customer service was great and quick with responding too! Love this hair site! Asteria is the best!!!!
Hair is very very very nice!
It didn’t take too long for the package to arrive. It came pre plucked and bleached like it said it would! The lace was really thin and very very easy to blend into my skin with a bit of foundation and powder which was amazing.
The only thing I wish for is that the hair was thicker. Luckily I had some extra hair left over from another wig that was the same length as this new wig I ordered so I just sewed it in. But other than that I love the hair, can’t wait to style it and wear it.
The only thing I will be looking for next is longevity, have a plan for this wig to be my every day a wig
The hair is so beautiful and it came pre plucked like it said it would! I can’t wait to install and order more form this company. Thank you i am so excited
So Happy I got the package as early as possible and it looks so fabulous will 100% recommend it .
Loved every hair I’ve gotten. Great customer service
I accidentally ordered the wrong unit with just one week to correct it before I left the country. I reached out to their customer service and they offered a seamless solution. I was sent a new invoice to pay the difference for the correct unit and given a shipping address to return my mistake. Within 5 days I had my new correct wig and it is absolutely beautiful! I’m so thankful their customer service representative was so responsive and helpful. 10/10 minus nothing ❤️
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.