Asteria Hair Opiniones 417

Customer service was great. They throughly communicated with me through every process, and made sure I was okay with the hair I received. I was a bit skeptical at first of the hair, but after turning it into a wig, I am in love. Thank you so much!

$300 plus wig and it did not fit, hair stylist said it was to small. Now that I have gone through the trouble of showing them the video and how ill fitting it was, they told me I should have mentioned in the comments that I needed a larger size. I have ordered before different wigs from this company and never had an issue with the size, maybe they should say some sizes are different depending on the wig. Asteria give me the size of the wig that is not fitting and said have a wig maker fix it! Wow! Never again!

Stopped buying clothes made in China, and they advertise as if they are an American Distributors! Where is Trump when you need him? smh

Customer service was great. The hair I received was thick, true to length and the quality was amazing. Got a lot of compliments and also minimal shedding

They never disappoint me only place I buy from

I got my order about a couple days ago and I love it! The hair is so soft and full as well. My order came pretty fast within a couple of days I will definitely be ordering again.

Received my order yesterday
I love the hair. Full and soft. I asked them to customize the cap size for me and they did perfectly. Thank you

THE BEST LACE !! and the hair was very full. I will purchase from Astoria hair again ❤️

Omg I love my wig I ordered 40in straight 13*6 250 den and I am in love. My wig was pre plucked and the knots was bleached. I will definitely be ordering from them again

I purchased this wig Feb 7, 2023 through PayPal I read the reviews before the purchase and now I know they were lies. I deliberately waited a few weeks before I made this review to make sure to give a honest and complete review. I have loads of photos however they will not let you post it while you are typing the review, I know why. The hair is not fully human. I have no idea what it is. It sheds so much I can take the hair that went into my sink and make another wig. When I curl it with my curling iron, the hair turns to the color "GOLD" as if it was burned. The hair separates from the lace and the main part of the unit, and you can actually see everything in terms of how the wig was constructed. I want my money back however it's passed the time to be able to do that. I'm so angry! It's disgusting how these overseas places get you for your money and continue to LIE about what you are getting. It's a pure SCAM. *****DO NOT PURCHASE THIS HAIR*****

Overall my experience was satisfactory. Shipping was a hassle, it was delayed, so I received my order late; nevertheless, I was pleased with the product. I will be ordering from Asteria again!

Hair was really beautiful and soft. Can’t wait to install. You should not hesitate to buy. Definitely worth the purchase.

I purchased two wigs from Asteria they arrived on time, unfortunately one of them just didn't do it for me ( I wasn't feeling it)
When I contacted Asteria to arrange the return that's when the problems started. Even though their website had stated that the except free 30-day return, they made it very difficult to do. It took a couple of wks of back and forth messaging, mainly from them trying to convince me to like the wig before they gave me the information i needed to send the product back. NOT free but I wanted to be done with them so I happily paid. Although the hair was good their customer service and the way my issue was handled wasn't good. The whole thing just left me frustrated.

I made a mistake during my first order and the exchange process was extremely easy. The rep stayed in communication with me and my replacement wig was everything I expected. Definitely purchasing again in the near future.

Great quality wigs and wonderful customer service. This was my second purchase and I’m in love. Definitely good value for the money.

Service was amazing and delivery was quick. Quality of hair was amazing as well. Excited to shop here again!

Second purchase and very satisfied! Good hair, lace, delivery time all good.

The hair is wonderful.. the customer service is great. Fast communication .. will definitely order from here again ❤️

DO NOT BUY FROM HERE
The hair seems beautiful but the lace is nothing more than amazon, beauty supply quality. The smell is terrible even though I have washed it. For $300, and the rave of reviews, I was super excited and expected nothing but greatness. I got nothing but foolishness. The hair mats up no matter what protective measures I take and sheds like crazy. I have been a unit/wig consumer for almost a decade at this point and when I exercised my concerns about their product, they respond with,

"We only sell human hair.

About the smell, before shipping out, we would wash it with shampoo and conditioner, and also would have hair care products on to keep it healthy, plus it's packed and stored in seal packaging, there may have a smell, but as clients feedback, it would go away after co-washing and air dry in a cool and ventilated place. and
We understand how you feel if you have problems with your hair after using it.

As we know, the wig made by lace closure/frontal and bundle. For lace closure is hand-tied product, for bundle are made by machine double weft.
This production technique to avoid shedding."

As If I don't know. There was no apology but excuses of what I have not done. The issue for me is the lack of accountability and the point that I have to send a picture and video of what is wrong. There was no need for me to show proof of payment when I spent $300.

It is disappointing for the way the conversation has been going, they don't even recognize the fact that we are not talking about some cheap wig or $30, but $300. Do not buy from here. You are better off buying $100 or less, wigs from Amazon or Outre. After requesting my money back, they haven't responded.

I ordered a 5x5 24inch wig by mistake thinking it was a lace frontal. When it arrived, I didn’t like it and immediately asked for an exchange. The process was so smooth and customer service was so nice and responded swiftly. They processed the return and I received my new wig way ahead of time. They even gave me an extra gift bag. I’m so happy with my wig and the customer service is amazing. Thank you guys again.

I ordered 4 x 4 I didn’t like it so I returned it got lost in the mail .they never received the hair back . I was so sad and it was New Year’s coming up .but in the end they made me feel happy by giving me a huge discount I receive my hair three days before New Year’s I was so happy and the hair is beautiful gorgeous I got the 32 inch 250 density thank you guys ❤️❤️❤️❤️❤️❤️