Login issues all the time because they insanely use your full name instead of an email address as the login, and the only way you find this out is in an email from your employer telling you how to log... Ver más
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Consulta las opiniones de los clientes
This product provides all the functionality I need combining tightly integrated time-sheeting and payroll. Having used it for a while it is definitely showing its age. Mostly the issues are a... Ver más
La empresa ha respondido
Astute has helped us significantly We have saved so much time and stress since we started using Astute Payroll. There are many wonderful things about it but there are also some things that can be imp... Ver más
La empresa ha respondido
Absolute worst can’t believe that it’s been 3 whole days and still trying to log into my 2FA to put my information in, did everything right followed all instructions to sync my time and date, get the... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Astute Payroll
Escrito por la empresa
Astute Payroll is part of PayGroup, operating throughout the Asia Pacific, Middle East and Africa, servicing primarily multinational clients across 41 countries.
Astute Payroll is a SaaS solution providing clients in Australia and New Zealand with a seamless automated middle-office platform for the Recruitment and Group Training industries. As a pillar of PayGroup's international portfolio, the Astute platform offers online timesheets, award interpretation, payroll, invoicing, and compliant statutory reporting to the ATO and IRD.
We also offer managed payroll for businesses requiring an outsourced solution, run by a dedicated team of payroll experts with years of industry knowledge and experience behind them.
Información de contacto
Level 1/325 Flinders Lane, 3000, Melbourne, Australia
- support@astutepayroll.com
- astutepayroll.com
2,2
Malo
25 opiniones
No ha contestado las opiniones negativas
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I have been very happy with Astute
I have been very happy with Astute , as the help response I get is very quick to respond with any issue understanding needed. Astute frees me up and gives me more time to concentrate on other things day to day.
14 de octubre de 2021
Respuesta de Astute Payroll
Hi Jason
Great to hear that your experience with us has been positive and that using Astute frees you up your time for other important things! Thanks for sending through your thoughts.
Very helpful and willing to assist with…
Very helpful and willing to assist with all my questions.
14 de octubre de 2021
Respuesta de Astute Payroll
Hi Lois
Thanks for taking the time to send us such a great review. Great to read that you're satisfied with the support you're receiving. We're always happy to help out when we can!
Astute Payroll is very user friendly…
Astute Payroll is very user friendly with the awards interpretation and that is very handly for payroll staff who have to pay the penalty rates according to the award. The support staff is always available to provide assistance when I encountered issues with the software.
14 de octubre de 2021
Respuesta de Astute Payroll
Hi Tricia
Thanks for the wonderful feedback. It's great to hear that our rules builder is making life easier with your award interpretations!
Super easy to use
Super easy to use for Candidates, Approvers and Admin. Love the training provided via webinars or the training sessions. If you ever are unsure, the support team is great at helping fix every issue and are super fast! overall great service and great company
14 de octubre de 2021
Respuesta de Astute Payroll
Hi Sharni
Thank you for sending through your great feedback! We're pretty proud of our Support team superstars and trainers, and we're glad to hear they're helping to make your experience better!
Timesheet issues
The system is good .. But sometimes I receive queries from employees that they cannot find the timesheets on their dashboard but from my end I can see that its there.. I have to then submit it on their behalf. So that's the issue I face most of the times. Otherwise its all good.
13 de octubre de 2021
Respuesta de Astute Payroll
Hi Rani
Thanks so much for sending through your feedback and rating, we really appreciate it! If your employees are having trouble finding their timesheets, the dedicated 'Employees' section in our online Help Centre can help them troubleshoot, and our Support team is always available to help them if they have any queries.
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