NinthAvenue Australia Opiniones 

162
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I Have been using your Ginger Oil for approx 2 years & always order through you I've started to recommend to my work colleagues & family thus ordering double quality The Ginger really works for m... Ver más

Valorada con 5 estrellas sobre 5

I had difficulty finding the unit I wanted either in store or on line so was happy to find it available through Ninth Avenue. The price was reasonable considering it was shipped from the US and they k... Ver más

Valorada con 1 estrellas sobre 5

Ordered from an Australian website for delivery to Australia, product was sent from USA and had USA power connection not suitable for use in Australia. When I asked for a refund ninth avenue have of... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Happy with product. Delivered sooner than advised which was important and appreciate it. My only criticism is product does not come from Australia and website calls themselves Australian. This impac... Ver más

Información sobre la empresa

  1. Finanzas y seguros

Escrito por la empresa

Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

162 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 85% de las opiniones negativas

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3,8

Todas las opiniones

(162)

26 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Was sent item not fit for use in Australia

Ordered from an Australian website for delivery to Australia, product was sent from USA and had USA power connection not suitable for use in Australia. When I asked for a refund ninth avenue have offered a 15% refund (approx $25) of purchase cost to go towards my purchase of a plug adapter and voltage converter approx $60-$80 AUD… still waiting to hear back from my response to this.

Edit- NinthAvenue have provided 100% refund to resolve this

25 de agosto de 2026
Opinión espontánea
Logotipo de NinthAvenue Australia

Respuesta de NinthAvenue Australia

Hi Murray,

We’re sorry to hear that you weren’t satisfied with your product. Your feedback is very important to us, and we’ll use it to improve our products and services. We have already processed your refund, and an email confirmation has been sent to your registered email address. For any further correspondence, we kindly request that you liaise with us through the same email thread.

We truly appreciate your understanding and hope you might consider giving us another chance in the future.

Regards
NinthAvenue

Valorada con 1 estrellas sobre 5

Ordered cream for Vitalago treatment

Ordered cream for Vitalago treatment, two weeks waiting and there team says it will arrive in 4 more weeks.
Very Very Disappointing,
Chris
NSW Australia

13 de julio de 2026
Opinión espontánea
Logotipo de NinthAvenue Australia

Respuesta de NinthAvenue Australia

Hi Chris,

We're sorry for the inconvenience caused by the delay. We are committed to improving our shipping process.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NinthAvenue

Valorada con 5 estrellas sobre 5

Brilliant company

Had issues with order regardless customer service was top notch and replaced immediately try to get this customer service anywhere else highly doubt it

16 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dodgy company, customer service appauling and really suspicious practices

Never buy from Ninth Avenue. I bought an expensive concealer, waited ages for it I arrive with no shipping info or very little after I nagged. I received it and then get an email saying I'll get a discount if I leave a good review. Left a good review on their site. No email of a discount. Email them about it and they said we'll get back to you within 48hrs with the code. They email me the code, I go on their site and there is absolutely nowhere on that site to enter any discount code.
When I emailed them again they said I should make another order and email them the new order number and THEN they'll refund me 10% to my credit card. NEVER heard of such a thing. No thanks! I'll find it elsewhere
Update! I now can't find any link to unsubscribe to have no contact and I'm still getting email from them. After so many emails back and forth
and them no doubt seeing my review, they have now said if I reply and agree they will refund $13.60. Whatever. I just said go away out of principal.
The fact is their online service is shady, offering a discount that can only be received once you've purchased and then wait for a code number and then wait again for refund of an amount. PUT A DISCOUNT CODE FIELD on the website. The discount is generated when you purchase and the customer enters the code in that field on their next purchase. Simple?! Or is SpongeBob SquarePants doing their website and customer service?

29 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This website is a scam

This website is a scam. I have ordered an expensive product (>$100) and they have sent me a completely different product that costs a fraction of the price ($16)!
That are refusing to properly refund the difference. Their solution is to give me a 25% discount voucher for my next purchase. No way I am ever buying anything there again!
Avoid this website if don’t want to get scammed.

12 de marzo de 2026
Opinión espontánea
Logotipo de NinthAvenue Australia

Respuesta de NinthAvenue Australia

Hi Ksenia,

We're sorry to hear about your dissatisfaction. We value your feedback and will work on improving our products.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NinthAvenue

Valorada con 1 estrellas sobre 5

I ordered 3 products in November last…

I ordered 3 products in November last year I received 2 separate orders in December and January. I never received the 3rd order. It has taken close to 6 weeks to try and get my money back, still receiving rubbish responses back from this company. I would NEVER recommend you purchase from this company

1 de enero de 2026
Opinión espontánea
Logotipo de NinthAvenue Australia

Respuesta de NinthAvenue Australia

Hi Lisa,

Thank you for your feedback. However, we cannot trace an order corresponding to this review. Could you please share the order ID?

This will help us address the matter quickly.

Regards
NinthAvenue

Valorada con 1 estrellas sobre 5

INCORRECT SHIPPING INFO

Ordered very expensive machine but received incorrect order confirmation- wrong customer and shipping address! Phoned several times, emailed several times - no success!! UNBELIEVABLE

9 de enero de 2026
Opinión espontánea
Logotipo de NinthAvenue Australia

Respuesta de NinthAvenue Australia

Hi Elize,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NinthAvenue

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