Audika - Cardiff Opiniones 

145
•
TrustScore: 4.5 sobre 5

4,7

Novello House, 11 Cathedral Road, CF11 9HA CARDIFF, Glamorgan, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Professional, and courteous. Nothing rushed and always ready to answer any questions I may have. I recommend Audika to anyone thinking about purchasing hearing aids. You wouldn't be disappointed. I... Ver más

Valorada con 5 estrellas sobre 5

Jamie in Cathedral Rd Audika is outstanding. He dealt with my 95 year old father with patience and professionalism. He ensured he understood how to make the hearing aids connect to his phone and reall... Ver más

Valorada con 4 estrellas sobre 5

Very professional service but was distracted by how absolutely stunning the beautiful young Indian girl that served me in the Cardiff shop Prices were quite high and warranty not very long for produ... Ver más

Valorada con 5 estrellas sobre 5

Jamie at cathedral road cardiff is v professional. My husband and myself are both in our 80s and had appointments recently . Jamie is patient kind and we both felt v comfortable having our tests



Información de contacto

  • Novello House, 11 Cathedral Road, CF11 9HA, CARDIFF, Glamorgan, Reino Unido

  • 02920 828220

4,7

Excelente

TrustScore: 4.5 sobre 5

145 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(145)

5987 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Professional

Professional, and courteous. Nothing rushed and always ready to answer any questions I may have.
I recommend Audika to anyone thinking about purchasing hearing aids. You wouldn't be disappointed.
I do not wish my personal details made public. Thank you.

20 de octubre de 2026
Valorada con 4 estrellas sobre 5

Very professional service but was…

Very professional service but was distracted by how absolutely stunning the beautiful young Indian girl that served me in the Cardiff shop
Prices were quite high and warranty not very long for products costing 3 or 4 grand but they were first class

8 de mayo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

I saw Jamie at the Cardiff branch

I saw Jamie at the Cardiff branch. He was polite and professional and convinced me that I could benefit from a hesring aid. However, he promied to send me an email containing information about various products and three days later no such literature has appeared onmy email address. In investigating more information online I believe that your pricing is likely to put me off further dealings with your company

15 de octubre de 2026
Valorada con 5 estrellas sobre 5

Well appointed consultation room and…

Well appointed consultation room and friendly / informed consultant..

Much better and worthwhile follow-up appointment than ever experienced at Amplifon in Cardiff who never adjusted hearing aids to match test results since first configuration..

16 de octubre de 2026
Valorada con 1 estrellas sobre 5

Unfortunately I am left with no…

Unfortunately I am left with no alternative but to leave a one star review with regards to what I feel is an appalling customer service.

It’s not the first time I have experienced huge difficulties trying to speak to someone on the phone or obtain a call back so I could order some filters and domes for my hearing aids. Over the last few days nobody answers the phones or even returns my calls and my emails remain unanswered.

The after service is very poor indeed and continues to be a huge let down.

14 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from Jamie

Jamie in Cathedral Rd Audika is outstanding. He dealt with my 95 year old father with patience and professionalism. He ensured he understood how to make the hearing aids connect to his phone and really couldn't have been more helpful. This is after a dreadful experience with Amplifon.

13 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service at Audika in Cardiff…

Excellent service at Audika in Cardiff with Jamie. I had a full annual hearing test which was very thorough. Jamie had time to discuss any concerns I had with my hearing and explained the findings of the test. I can highly recommend Audika.

24 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thoroughly satisfied customer.

Felt comfortable throughout. The examiner explained everything in detail and I felt confident in his explanations. He was switched on and obviously knew what he was doing and saying.

25 de agosto de 2026
Valorada con 2 estrellas sobre 5

Called at branch as requested by the Branch…

Called at branch as requested by Cardiff branch, only to find all they wanted me to do, was complete two forms something to do with a change of Company ownership. Not in a good frame of mind at that moment, as attending the branch takes more than a little arranging at my age (88).

16 de julio de 2026
Opinión espontánea
Logotipo de Audika - Cardiff

Respuesta de Audika - Cardiff

Good afternoon,
Thank you for taking the time to provide your feedback.
We are so sorry to hear that your recent experience did not meet your expectation.
We understand how difficult it can be to arrange appointments.
We would like to reach out to you to discuss further however, based on the information provided here we are unable to locate your record.
We will pass your comments to the Cardiff team however, we would be grateful if you could reach out to our Customer Services Team to provide your details for us to resolve any issues you may have.
Thank you again for bringing this to our attention.
Kind regards,

Customer Services
Audika Hearing Care Ltd (UK)
0800 740 8796 / 01622 775191
contact@audika.co.uk

Valorada con 5 estrellas sobre 5

No problems at all.

On arrival, met at the door, shown to waiting room - called in on exact time - on test - very easy to follow instructions, patience, explanations very good and thorough de-brief with assessor.

12 de agosto de 2026
Valorada con 5 estrellas sobre 5

Audika hearing appointment

After waiting for an appointment on the NHS which has been quite some time I decided to go to AUDIKA and I'm glad I did ,the gentleman was friendly and very thorough with the tests done,explained everything he was going to do very informative, well worth the visit.

14 de agosto de 2026

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