more than happy to recomend Audika to any one who ask for their hearing test , staff were very helpfull and polite and friendly felt relaxed when i was doing my test
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Consulta las opiniones de los clientes
I made an appointment online easily and was seen within two weeks of booking. When I arrived for my appointment, I was seen very quickly. The practitioner put me at ease while explaining the process a... Ver más
Bought hearing aid fro. Auditable three years ago.Each year I get automatically called in to check how things are going. This year needed my ears waxed before checking them. Having xhecked average pri... Ver más
Kady fitted my 1st ever hearing aids. Very friendly and professional person. Made me feel at ease. The hearing aids she recommended are amazing. Didn’t realise I’d been missing out on so much. I’d hig... Ver más
4,8
Excelente
115 opiniones
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Great staff
25 de julio de 2026
First time getting my hearing checked
First time getting my hearing checked, very thorough and polite. Was offered a coffee straight away too.
27 de mayo de 2026
Helpful staff who explain what they are…
Helpful staff who explain what they are doing and why.
16 de mayo de 2026
Very kind service and always good…
Very kind service and always good advice.
I always feel welcome and nothing is too much trouble
13 de mayo de 2026
Polite friendly staff who explained…
Polite friendly staff who explained every step of the procedure
24 de abril de 2026
I made an appointment online easily and was seen very quickly
I made an appointment online easily and was seen within two weeks of booking. When I arrived for my appointment, I was seen very quickly. The practitioner put me at ease while explaining the process and her experience and understanding of my issues really shined through. Along with her expertise and great care was her wonderful attitude and humour. I would highly recommend. My ears are now perfect. I feel like a new man. Thank you Teresa @hiddenhearing.
17 de abril de 2026
Opinión espontánea
David was very professional
David was very professional, friendly and knowledgeable making for a very pleasant experience
5 de marzo de 2026
Very friendly people
Very friendly people. The shop very light and airy. Unfortunately they were not able to do anything for me as my hearing was too bad but it was still a very good experience.
21 de febrero de 2026
Very pleasant experience
Very pleasant experience, appointment took around 30 minutes, everything explained fully for what was about to happen and what you had to do.
11 de febrero de 2026
So kind and patient
So kind and patient. Completely unblocked my ears. Thank you.
24 de enero de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Excellent customer service but higher…
Excellent customer service but higher prices
I was given excellent and helpful support from my audiologist who really seemed to care and took time to help me understand my hearing loss. I valued this so much!
Unfortunately, I was then quoted £6500 for Oticon Zeals and aftercare... Which - and it really saddens me to say this - I then managed to find elsewhere for less than half than price.
I think Hidden Hearing are letting their staff down by not adopting more competitive pricing strategies. I would absolutely have gone ahead with HH if the Zeals had been £3500 or thereabouts because of the quality of care... But £6500? It's simply too much (especially when retail on Zeals is around £2000 when they are purchased in bulk orders of 24)
13 de enero de 2026
Respuesta de Audika - Dundee
Thank you for sharing your feedback. We are delighted to hear that our Hearing Aid Dispenser provided excellent, helpful, and caring support — our teams work hard to deliver this level of service, and it is great to know that you valued this during your visit.
We are also sorry to learn that the price of the Oticon Zeal hearing system felt like a barrier, especially after such a positive clinical experience.
Hearing care varies widely across the industry in terms of clinical expertise, groundbreaking, technological, research and product quality and reliability, as well as the level of support included, so prices aren’t always directly comparable. While we can’t speak for other providers, we do often see patients return to us after trying lower cost alternatives, telling us they notice a clear difference — both in their hearing experience and in the quality of ongoing support.
Our approach is built around clinical expertise, tailored assessments, and the careful optimisation of each patient’s hearing system. We know that the best results don’t come from the device alone, but from how it is fitted, fine tuned, and supported throughout each patient’s journey. This comprehensive level of care is reflected in our service commitment.
We appreciate your feedback, which we will ensure is shared with the relevant teams. If you would ever like to revisit your options or discuss your hearing needs further, please do not hesitate to reach out.
Our customer services team would be happy to help and can be contacted on 0800 7408 796 or by email on contact@hiddenhearing.co.uk
Kind Regards
Customer Services
Hidden Hearing Ltd
Everything was great all so easy
15 de enero de 2026
I am 87 and had a home visit.
I am 87 and had a home visit.
Very pleasant and professional
Lady plenty of patience when I wasn't understanding the difference between my old hearing aids and my new ones.
So yes she deserves ves 5 stars..
13 de enero de 2026
The Xmas Tie
The Xmas Tie! Congenial relationship.
Efficient, effective helpful.
20 de diciembre de 2025
Friendly staff who offered advice
Friendly staff who offered advice. Carried out test explaining througout. Communication excellent.
6 de diciembre de 2025
Callum was very welcoming and gave me a…
Callum was very welcoming and gave me a though hearing test explaining all as it progressed. He explained all about the hearing aids and left it with me to decide my next course of action. But very pleased with the way the examination Thank you. Bryan.
28 de noviembre de 2025
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