I’m always greeted with a warm welcome. The service is excellent and all my questions answered. Even the reminders are numerous and some by phone. It’s a nice human interaction.
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Consulta las opiniones de los clientes
Had a home appointment for the first time as I no longer drive outside my immediate area. I was very impressed as exactly the same high standard as going to their place. The lady was quick and v... Ver más
Such friendly, helpful and accommodating staff. Nothing is too much trouble and they genuinely want to help and solve your problem. Margaret is lovely and welcoming on reception and David is always on... Ver más
Branch located very central in Edinburgh. -many bus routes pass by the location. Also the train station is bery close. But is is located up some steps -so not suitable for wheel chairs or elderly. S... Ver más
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Always a warm welcome
I’m always greeted with a warm welcome.
The service is excellent and all my questions answered.
Even the reminders are numerous and some by phone. It’s a nice human interaction.
Excellent experience where everything…
Excellent experience where everything was clearly explained . First class.
Had a home appointment for the first…
Had a home appointment for the first time as I no longer drive outside my immediate area.
I was very impressed as exactly the same high standard as going to their place. The lady was quick and very organised explaining everything as she went. Adjusted my hearing aids perfectly.
I was expecting a push for new hearing aids at the end but gave me the option if I wanted it. No pushing just letting me know what was there if I wanted. I am happy with the adjustments so no need.
All staff very efficient, helpful, patient, understanding in the Edinburgh City Centre Branch. They always take the time to help. Great service from Dave, Margaret and Erin.
All staff - Margaret, David and Erin go over and above expectations to ensure service I receive is 10 out of 10.
Despite being early
Despite being early, I was seen early, having to endure no waiting time. A friendly, approachable service which I would recommend to anyone.
Refreshing to find a company that is so customer focused
This establishment offers a wide range of help and advise on hearing problems. The staff are extremely friendly and professional. It's so refreshing to find a company that is so customer focused and competitively priced. Highly recommended.
Great staff, great service
Such friendly, helpful and accommodating staff. Nothing is too much trouble and they genuinely want to help and solve your problem. Margaret is lovely and welcoming on reception and David is always on hand to fix my mums hearing aid or give me an alternative whilst it’s sent away.
It’s always great to see David and…
It’s always great to see David and Margaret.
Professional service
Quick, efficient and professional. Checked my hearing and ears and downloaded new update for my hearing aids.
Very professional
I felt hidden hearing treated me very well. The man that did my hearing test was very kind and knowledgeable of the product he sold me.
Excellent communication and friendly…
Excellent communication and friendly professional service. Thanks so much, Charley!
I felt heard
I felt heard! My session was very efficient and to the point. I explained why I was there and after a look inside my ears, I had the hearing test which was quick, easy and reassuring. No fuss with very pleasant welcome. The place to go for a test with no waiting list… thank you Sir
Andrew was efficient friendly and…
Andrew was efficient friendly and knowledgeable did the job well no fuss. The receptionist was very pleasant.
Great Service
The customer service is second to none.
The experience is very efficient and I leave with the feeling that I have a great company supporting my hearing loss.
Camilla was extremely thorough and test…
Camilla was extremely thorough and test my aids , this has resulted in improved hearing especially in noisy backgrounds
They are very professional and friendly…
They are very professional and friendly at hidden hearing also very informative about what treatments you need
annual check up
The premises are easily accessible in Edinburgh and one is immediately put at ease by the welcome we receive from the receptionist Margaret and then meeting Mr Fletcher who also gives us confidence with his informal manner who answers our questions in a professional way. In these times it is unusual to have no complaints
Charley's kindness and her knowledge…
Charley's kindness and her knowledge and understanding in all things she seemed to know about my particular hearing difficulty.
Saving for my hearing aid cant wait..
The practitioner was pleasant and easy to get on with. All audio tests were explained to me and the results given to me on the spot. No waiting.The hearing aid is neat and not intrusive for a female. The after service is important to me and the fact one can pay in installments appealed to me as I have a very tight budget. Also that insurance is also offered.
I have always had a good experience at…
I have always had a good experience at Hidden Hearing
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