Audika - Lichfield Opiniones 

186
•
TrustScore: 5 sobre 5

4,8

18 Bore Street, WS13 6LL LICHFIELD, Staffordshire, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’ve just had my first appointment with Tracy Vaughan at Hidden Hearing. I’m 52 & had wax removed from my ears several times before in different places. Tracy by far the most professional , informativ... Ver más

Valorada con 5 estrellas sobre 5

Had the best experience. Was seen by a gentleman who had 36 years experience and experience counts for everything! He was patient kind and caring even when I got upset at finding out I had hearing dam... Ver más

Valorada con 5 estrellas sobre 5

Just had Ear wax removal by Tracy Vaughan at Lichfield Hidden Hearing. So kind and explained everything showed me before an after pictures and had my first ever hearing test (supersonic hearing in le... Ver más

Valorada con 5 estrellas sobre 5

Earlier today my mom had a home visit review appointment with Poojah Gupta. Poojah had phoned ahead to let us know she was on the way, which was very reassuring. Poojah is very personable; it... Ver más



Información de contacto

  • 18 Bore Street, WS13 6LL, LICHFIELD, Staffordshire, Reino Unido

  • 01543 262200

4,8

Excelente

TrustScore: 5 sobre 5

186 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(186)

6004 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Sharp practice

Sharp practice - promotion of free hearing tests, promoted in doctor’s surgery misled us as, as soon as test was done they advised us cost of hearing aid would be about £3k. Testers were excellent. Sadly Mum (the patient) has died - I contacted HH (Lichfield branch) about recycling her hearing aids and they were extremely unhelpful

9 de abril de 2025
Opinión espontánea
Logotipo de Audika - Lichfield

Respuesta de Audika - Lichfield

Good afternoon
Thank you for your 3- star review. We are glad to hear that you felt our Hearing Aid Dispenser was excellent.
We are so sorry for your loss, please accept our sincere condolences.
We are also sorry to hear of your experience in branch if you would like to discuss further, please contact our Customer Services Team on 0800 740 8796 who will be happy to help.
Kind Regards
Customer Services - Hidden Hearing Ltd.

Valorada con 5 estrellas sobre 5

Learnt a lot

Learnt a lot, plenty of information, very helpful
All round professional service
Look forward to next appointment.

30 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Lovely staff

Lovely staff. Nothing too much trouble.Explained lots of things. Was seen by dad of Charlotte last time who was also great! Charlotte's no nonsense approach was appreciated.

14 de agosto de 2025
Valorada con 5 estrellas sobre 5

Excellent emergency help in Lichfield

was on a day trip to Lichfield and one of my hearing aids stopped working. I called in at Hidden Hearing and was assisted immediately. My hearing aids are supplied by NHS but Hidden Hearing helped me without any charge. A big thank you to Charlotte and Karen - you were brilliant!

29 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just had an earwax removal

Just had an earwax removal Tuesday carried out at their Lichfield Staffs branch.
The lady who did it was very friendly and managed to get a difficult blockage removed by sheer determination.
Fully recommended!!

24 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Warm welcome on arrival.

Warm welcome on arrival.
All staff Friendly and courteous throughout visit
professional and reassuring advice

Came away confident and happy
Thank you Mr. Vaughan and staff

12 de junio de 2025
Valorada con 5 estrellas sobre 5

Had the best experience

Had the best experience. Was seen by a gentleman who had 36 years experience and experience counts for everything! He was patient kind and caring even when I got upset at finding out I had hearing damage from a previous illness! I had a thorough examination and was treated with compassion! Can’t rate them enough…nothing too much trouble! Thank you so much for your care x

21 de mayo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Had a hearing test review after 3…

Had a hearing test review after 3 years. Felt that the focus was on selling me more hearing aids!!!!

1 de abril de 2025
Logotipo de Audika - Lichfield

Respuesta de Audika - Lichfield

Good afternoon,
Thank you for your review, we are sorry to hear that this was how you felt regarding your recent test review.
We have forwarded your review to our Area Manager to investigate. If you would like to discuss further please contact our Customer Services Team on 01622 775191/ 0800 740 8796 or if you prefer email, you can contact us on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Hidden Hearing Ltd.

Valorada con 5 estrellas sobre 5

As always excellent service from the…

As always excellent service from the team at the Lichfield clinic. Hearing test was thorough and explanation regards my personal hearing loss was explained in simple terms. A further complication was discovered and assistance was provided to see a specialist consultant.

19 de marzo de 2025
Valorada con 5 estrellas sobre 5

Thank you

Thank you to both Tracey & Tony for fitting me in so quickly, after my sudden hearing loss and tinnitus came on today. I always feel like I’m in such good hands and well looked after with the Hidden Hearing team. Thank you all.

24 de febrero de 2025
Opinión espontánea
Logotipo de Audika - Lichfield

Respuesta de Audika - Lichfield

Thank you for taking the time to share your appreciation of our Lichfield team. We look forward to seeing you for your next appointment.

Kind Regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Valorada con 3 estrellas sobre 5

Felt i was put under pressure to get…

Felt i was put under pressure to get some new hearing aids after paying over £3000 only a couple of years ago

27 de noviembre de 2024
Logotipo de Audika - Lichfield

Respuesta de Audika - Lichfield

Thank you for your review. We are sorry to hear that you felt pressurised into purchasing some new hearing aids, that is certainly not our intention. We are grateful for your feedback which we will pass onto our area team. However, with the information provided here we are unable to allocate your record.
if you would like to discuss further we would be grateful if you could contact our customer services team on 0800 740 8796 who will be happy to help. If you prefer to email, you can contact us on
contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Hidden Hearing Ltd

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service
Charlotte was very helpful and informative from start to finish.i have only good things to say about hidden hearing and wouldn't hesitate to recommend their service.

20 de noviembre de 2024
Valorada con 1 estrellas sobre 5

Avoid

I attended for a "hearing test" which consisted of the "specialist" whispering a few words and stated that my hearing needed attention because I hadn't heard the words correctly!!! Then told it would cost over £3900 to have new aids which would be for a "lifetime". Looking at reviews they are only covered for 3 years. Complete rip off merchants. Going to Boots or Specsavers for a more genuine test

8 de octubre de 2024
Opinión espontánea
Logotipo de Audika - Lichfield

Respuesta de Audika - Lichfield

Dear Mr Yeomans,

Thank you for your review.

It was a pleasure to talk to you today - thank you for taking our call. We wish you the very best of luck on your journey going forward.

Kind Regards,

Customer Services
Hidden Hearing Ltd

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