Audika - Oxford Opiniones 

0
TrustScore: 0 sobre 5

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219 Banbury Road Summertown Oxford, OX2 7HQ Oxford, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Haxar the audiologist was very good at explaining what to do for the hearing test, the results and how he was going to tweak the settings on my hearing aids. Katy the receptionist is always friendly... Ver más

Valorada con 4 estrellas sobre 5

Very detailed tests and full explanation of results. Helpful suggestions to improve the quality of your hearing. Polite and friendly.

Valorada con 5 estrellas sobre 5

It was my first experience of Hidden Hearing for wax removal. Siobham has a gold star from me for a thorough friendly efficient service. I have worn hearing aids for at least 30 years so have e... Ver más

Valorada con 5 estrellas sobre 5

The service we received was excellent. Appointment is always on time, we never feel rushed with plenty of time to ask any questions we might have. Very professional service Nice cup of coffee too 😂... Ver más



Información de contacto

  • 219 Banbury Road Summertown Oxford, OX2 7HQ, Oxford, Reino Unido

  • 0800 740 8706
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4733 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información
Valorada con 5 estrellas sobre 5

Lovely and efficient staff

Haxar the audiologist was very good at explaining what to do for the hearing test, the results and how he was going to tweak the settings on my hearing aids.
Katy the receptionist is always friendly and patient.

11 de junio de 2026
Valorada con 5 estrellas sobre 5

The service we received was excellent

The service we received was excellent. Appointment is always on time, we never feel rushed with plenty of time to ask any questions we might have. Very professional service
Nice cup of coffee too 😂

27 de enero de 2026
Valorada con 5 estrellas sobre 5

It was my first experience of Hidden…

It was my first experience of Hidden Hearing for wax removal. Siobham has a gold star from me for a thorough friendly efficient service. I have worn hearing aids for at least 30 years so have experience of many audiology departments and this is top of my list. I would definitely recommend them.

15 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

New customers

Very professional, efficient & reassuring audiologist who was great when my son & I were in attendance.

11 de diciembre de 2025
Valorada con 3 estrellas sobre 5

Provide a report

It is disappointing that although the examination is very thorough, the client/patient is not routinely provided with a report of the examination. The data is retained on the Hidden Hearing system, but it is about me, and I would like to have a copy.

6 de diciembre de 2025
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Respuesta de Audika - Oxford

Good morning,
Thank you for your 3- star review. We are glad to hear that you found our examination to be very thorough. A copy of the findings of the examination can be provided upon request at the appointment.
Following your feedback, we have arranged for a copy of your Audiogram to be posted to the address we hold for you on file.
However, if you would like to discuss further, please contact our customer services team on 0800 740 8796. who will be happy to help.
Kind Regards
Customer Services - Hidden Hearing Ltd

Valorada con 5 estrellas sobre 5

Professional

Professional, friendly and informative practitioner called Axel. Explained about my hearing loss, fortunately, not so much, suggested and made an appointment for 12 months later. Thank you, see you next year.

24 de julio de 2025
Valorada con 5 estrellas sobre 5

Time well spent.

The attention a gentleman called Axcel gave to detail & his patience and friendlness thoughout the time taken for the examination.

1 de julio de 2025
Valorada con 1 estrellas sobre 5

Incompetence

Unimpressive test. (A week later I went to Specsavers, and the audiologist looked in my ears and said I needed to have wax removal - not necessarily at Specsavers - before a worthwhile test could be carried out. No mention of wax at Hidden Hearing.) Non-specific description of my hearing loss. No follow-up phone call. To top it all - no sign of promised M&S voucher.

1 de abril de 2025
Opinión espontánea
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Respuesta de Audika - Oxford

Hello Tim,

Thank you for your review. We are sorry that your experience wasn't as we would expect; we would certainly like to investigate your concerns and put things right.

We have requested additional information from you through Trustpilot so that we can look in to your experience. If you would prefer to email in though, we are contactable on contact@hiddenhearing.co.uk.

Kind Regards,

Customer Services
Hidden Hearing Ltd

0800 740 8796 / 01622 775191

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