Audika - Salisbury 3 Market Walk Opiniones 

135
•
TrustScore: 5 sobre 5

4,8

3 Market Walk, SP1 1BT SALISBURY, Wiltshire, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A very friendly reception at the shop with a coffee if you want it. My usual audiologist was on leave so I saw a new face who was very friendly and professional. She did the tests for both ears an... Ver más

Valorada con 5 estrellas sobre 5

I had my usual routine appointment in Salsibury .On arrival I was greeted by the receptionist who offered tea or coffee. On time Bernard called my wife and I to the testing room where he tested my hea... Ver más

Valorada con 5 estrellas sobre 5

Very helpful staff who also gave some rather useful advice. I would recommend others to visit.

Valorada con 5 estrellas sobre 5

my usual member of staff which I normally see was away on sick leave. so I have to rearrange the time of the appointment which was no problem, with another member of your staff. Younger but very goo... Ver más



Información de contacto

  • 3 Market Walk, SP1 1BT, SALISBURY, Wiltshire, Reino Unido

  • 01722 430710

4,8

Excelente

TrustScore: 5 sobre 5

135 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(135)

6038 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I explained my hearing problems I was…

I explained my hearing problems I was having so Ryan listened to me, he gave me a full check up and test on my ears and before I knew it it I had a pair of hearing aids on my ears and I was hearing again. I went to work the next day and it was and is fantastic being able to hear properly again.

3 de septiembre de 2024
Valorada con 5 estrellas sobre 5

Salisbury branch of Hidden Hearing

I attend the Salisbury branch of Hidden Hearing. The receptionist is always very welcoming, cheerful and extremely helpful when I ask for advice. My husband and I often arrive early for my appointments and we are offered a tea, coffee, etc and biscuits. My husband particularly enjoys the sweets.
Bernie greets us with a smile and his manner makes us feel relaxed and very confident. He clearly explains how the hearing tests and hearing aids work and shows us the results on the computer. He answers all my questions making me more knowledgeable and at ease.

2 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Upgrade from NHS hearing aids

Having worn NHS hearing aids for several years, I realised I was missing out with conversations when out with company. I decided to explore the possibility of going private so I called into a branch of Hidden Hearing in Salisbury. I was introduced to Bernie who was extremely helpful and professional throughout the initial hearing test. I was told that I had severe hearing problems and that my left ear was a lot worse than my right, which made the programming of the hearing aids very difficult. After some teething troubles and several visits later, I am now at a point where my hearing and my interactions with other people are at level I haven’t experienced for a long time. I would thoroughly recommend Hidden Hearing and particularly Bernie for being so patient and helpful.

4 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customary excellent service

Once again the hearing test and new mould fitting were conducted by Bernard Hunt in a thoroughly professional manner. He saw my wife and me punctually and was well-prepared as to history and previous dealings. Having checked my recent experiences etc. he carried out the test and was informative as to the outcome. He then assembled the new mould which was fitted without fuss or discomfort. His "bed-side" manner was faultless and I was left to pay just £30 for the new mould.

4 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Careful and un-rushed test to assess the level of my hearing (I was in denial that I had a problem - my family were not!). A thorough explanation of what my hearing problem was and how it affected my daily life. An immediate and accurate solution and delivery of hearing aids that have most definitely improved my hearing!

2 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Most professional audiologist I have come across

For a good 20 years, I acted as a pair of ears for my profoundly deaf parents in law at many audiology appointments. I am recently retired but still working in the audio field, so I thought it would a good idea to have the essential ‘tools of my trade’ checked out. I was thoroughly impressed at the service and level of information sharing from Bernard Hunt. My late parents in law would have loved him p.s. no aids needed yet but glad I took the time to find out

2 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

As soon as I arrived at my local branch (Salisbury) I received a warm and friendly greeting at the reception desk. I had never had a hearing test before so was unsure as to what to expect. Bernard (my consultant) immediately put me at my ease and explained what the examination would entail. I felt comfortable and relaxed throughout and once the test results were ready Bernard went through them in a clear and concise manner in a way that I could understand. Although I don't need to return for another two years, I was told that it would no problem at all to book another appointment in the meantime if I needed to. Thank you Bernard and team for an excellent service and positive experience

7 de agosto de 2024
Valorada con 3 estrellas sobre 5

Not convinced

I went to Hidden Hearing as I was beginning to find it difficult to make out conversations in company unless people enunciated very clearly. Most of the test and time was taken up proving this point and making me “accept” it. Emphasis was also put on the co- relation between hearing loss and dementia which can be true of severe hearing loss. However in my lifetime, I have known many people with considerable hearing loss whose brain and functioning powers remained excellent. I felt the over emphasis was both scare- mongering and sales pressure rarher than addressing my needs. With the hearing loss which I was experiencing, what I wanted was to discover if a hearing aid would make a significant enough difference to justify spending around £3000. I did not find the hearing aid which I tried made much difference at this stage.

9 de julio de 2024
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Respuesta de Audika - Salisbury 3 Market Walk

Dear Mrs Cook,

Thank you for your review of your experience.

We expect our appointments to be informative and factual and we are sorry that you felt your needs weren't addressed in full during your appointment. When patients visit us with a hearing loss, it can come from many different sources, be at different stages and often, each patient will have varying amounts of hearing health knowledge. We want to support patients exploring their degree of hearing loss and we understand the unknown can sometimes be scary to explore, the same as with other medical appointments. We are very grateful for your feedback so that we can be mindful of our delivery.

Depending on availability, we do offer our patients the option of trialling a hearing a hearing system during their appointment. However, we acknowledge that those few moments are often not enough time to understand if there is a significant difference and so we do offer a 60 day money back guarantee so that patients can use the hearing system in the surroundings that are a priority in their life. If you feel that you would like to take advantage of this in the future, please do let us know and in the meantime, we wish you well on your hearing care journey.

Once again, thank you for your feedback and if you do wish to reach out to our customer services team, we are available on 01622 775191 or by email at contact@hiddenhearing.co.uk

Kind regards,
Customer Services
Hidden Hearing

Valorada con 5 estrellas sobre 5

Outstanding demonstration of cutting edge hearing aids

Reception and the coffee on arrival made us feel welcome and set the tone for the remainder of our visit. The hearing tests were comprehensive and well explained and included the opportunity to trial some of the latest technology in hearing aids in a genuine environment. This was an eye opener to the level of hearing support that can be obtained through cutting-edge hearing aids. A very worthwhile visit.

18 de abril de 2024
Valorada con 5 estrellas sobre 5

The salisbury branch are FANTASTIC

The salisbury branch are FANTASTIC! Friendly, professional and kind.

Bernie is brilliant- provides detailed information without overcomplicating anything so you fully understand. I learnt so much about my hearing now.

Thank you!

21 de marzo de 2024
Valorada con 5 estrellas sobre 5

Amazing service

Really good service ,would definitely recommend them . Went in to book an appointment and was seen the next day.
Problem was diagnosed straight away and was referred to Doctors. Very kind polite staff and felt I was listened to .

12 de marzo de 2024
Opinión espontánea

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