Audika - Truro Lemon Street Opiniones 

134
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TrustScore: 5 sobre 5

4,9

Lemon House, 15 Lemon Street, TR1 2LS TRURO, Cornwall, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent treatment and time given to me to explain all the benefits I get with the ear phone technology I have .. Nothing was too much in the help and time spent on getting things right for me. Ma... Ver más

Valorada con 5 estrellas sobre 5

Mark made me feel welcome from the time I came in he was so gentle with me when doing tests he explained everything what's going on with the results and he even tried a demo pair of hearing aids and h... Ver más

Valorada con 5 estrellas sobre 5

Truro Lemon Street branch. Excellent work by Lucy to meet very demanding demands for music channel. I can now hear music with a quality I have not enjoyed for over 30 years. Very impressive service.

Valorada con 5 estrellas sobre 5

A very professional and friendly service given by Steph and Josie in the Truro Clinic. Nothing is too much trouble, and you are put at ease immediately by Josie as you enter. Steph is always patien... Ver más



Información de contacto

  • Lemon House, 15 Lemon Street, TR1 2LS, TRURO, Cornwall, Reino Unido

  • 01872 245200

4,9

Excelente

TrustScore: 5 sobre 5

134 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(134)

6038 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Helpful and professional

I have no hesitation in recommending Hidden Health in Truro to anyone wanting a professional yet friendly audiology service.
Both Stefan and Josie went out of their way to find me a fairly quick initial appointment and the office was very convenient to get by to.
Stefan did a thorough examination of my hearing and spent a lot of time explaining what was needed to restore my hearing. I opted for an opticon hearing aid and Stefan has been very patient making adjustments for me while I got used to wearing them .

All in all, the process was far easier than I thought it would be and my hearing has been so much better and I have Josie and Stefan to thank for that.
And I do thank them almost every day when I realise I am not saying “pardon “ umpteen times a day!

26 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend

Highly recommend . After looking for a hearing specialist I chose Hidden Hearing due to all the good reviews I had read. I was aware I had a loss of hearing in one ear and after a thorough examination from Stefan this was confirmed. Stefan talked me through all the options that were available to me and I settled for Oticon. Stefan talked me through how to fit them and clean them etc. I walked out of the shop hearing amazingly again. Thank you Stefan and Josie. The after support has been brilliant.

31 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Josie and Stefan set the BAR for others to follow

Josie and Stefan are so good at making clients feel at ease and they complete their work with a smile. They are very helpful in assessing any difficulties and always find a solution. They are setting the bar for everyone else in the business. I am very grateful for their help and guidance. Losing your hearing is a horrible thing as others do not realise you have the problem and sometimes are insesitive to the problem. Thankfully Stefan has sorted that out for me.

28 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I first met Stefan and his receptionist…

I first met Stefan and his receptionist Josie three years ago, following the recommendation from a friend of mine. Following a thorough examination, Stefan fitted me with new Oticon hearing aids, which immediately improved my ability to hear. Since then, he has kept my hearing under review and introduced several improvements, following my experience of using them, all of which have further enhanced my listening ability.
I have always been impressed with Stefan’s friendly professionalism and his patience in ensuring that my hearing is as good as possible. In this he is ably supported by Josie who is always friendly and helpful.
I have already recommended Hidden Hearing’s Truro practice to several friends.

23 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Annual hearing check

Can’t recommend more the highly the personal, friendly and professional service provided by Josie and Stefan at Truro Hidden Hearing.
I’ve been a client for 3 years they have been consistently reliable. Many thanks

22 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class

Pleasant surroundings and was put at ease quickly. Had a thorough hearing test and given the options available to me. Chose new hearing aids and the offer of new top of the range in exchange for my old ones was great. Would definitely recommend.

2 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Outstanding

Full attention given to my appointment and my hearing needs by Stephan, he took the time to listen to me and note what I said. Very relaxed and friendly approach. Excellent service.

3 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hearing Aid repairs

I needed my earring aids checked without an appointment I went to Hidden Hearing Truro
Where I saw Stefan and Josie although they were about to have lunch they saw me checked and repaired my hearing aids
The service was excellent I would thoroughly recommend this branch to anyone suffering from hearing loss

24 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

the staff are just great

the staff, Stefan and Josie could not do anymore to help you. Very polite, cheerful and professional I would trust them totally and actually look forward to seeing them again. They made being fitted for new aids an enjoyable experience. Could not fault them for anything, all I can say is THANK YOU from the bottom of my heart

24 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fitting problem solved

Met Stefan again today to check out a fitting problem with my hearing aids.
Courteous and helpful as always, solved the problem swiftly and efficiently. Great service.

18 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A very professional service.

I was surprised to be recalled for a hearing test as I had previously returned a set of hearing aids to Hidden Hearing. I was told the hearing health test was free with no obligation, so I did go for the test. The test was very thorough and I was not surprised by the results. I have decided to stay with my free NHS hearing aids for the time being.

5 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A very professional and friendly…

A very professional and friendly service given by Steph and Josie in the Truro Clinic.
Nothing is too much trouble, and you are put at ease immediately by Josie as you enter. Steph is always patient and friendly, necessary with us elder clients and has obvious vast experience in his field.
Many thanks
Pam and John Reeds

7 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Refused to give me an estimate of the…

Refused to give me an estimate of the cost before making an appointment and then refused to see me without my husband. Why ??? I am not an old woman that needs support. What do they do if the person is single without assistance!!!

25 de junio de 2024
Opinión espontánea
Logotipo de Audika - Truro Lemon Street

Respuesta de Audika - Truro Lemon Street

Thank you for your review. We are sorry for your experience today.

We ask that all patients bring a support person with them to their initial appointments with us. It is really beneficial having a familiar voice available during the testing process and consultation; we always mention the importance of this at the time of booking and confirmation. We are sorry we weren't able to complete the full consultation today for this reason.

If we can book an appointment with you in the future, please do let us know.

Valorada con 5 estrellas sobre 5

Hidden Hearing are a supplier of Oticon…

Hidden Hearing are a supplier of Oticon Hearing aids. I am a traveller from NZ with a Oticon hearing aid which had stopped working.

Hidden Hearing in Truro looked after me extremely well, great service and fixed the problem for me all as part of the Oticon service.

Brilliant, so,friend,y and helpful.

24 de junio de 2024
Opinión espontánea

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