Audocph Opiniones 

I purchased an Audo/MENU Reverse Table Lamp from Olsson & Gerthel in Sweden a few years ago. This is a premium designer lamp over 5,000kr, not an inexpensive disposable product, so I purchased it with a reasonable expectation of quality, longevity and some degree of repairability.

Unfortunately, the lamp was recently knocked over and the small travertine fitting/rotary control on top became detached. Two small screws that secure the fitting also came out.

The important point is that the lamp itself still works perfectly. The LED works, the dimmer works and the electrical components all are fine. The problem is a relatively minor mechanical issue involving the top fitting and two screws.

I contacted Audo, supplied photographs and identified the exact model. Initially I was told that because mine is an older version of the Reverse Table Lamp, it cannot be repaired and that repair options available for the newer version are not compatible with mine.

I pushed back because I found it extraordinary that an expensive designer lamp that is still electrically functional could effectively become unrepairable because of such a small issue.

To Audo's credit, their representative did then escalate my case to their product developers. Unfortunately, the answer remained the same: they confirmed that they could neither repair the top fitting nor provide a replacement part.

I then explained my disappointment and suggested that, if repairing the lamp genuinely wasn't possible, Audo might at least consider some form of goodwill solution — for example, allowing me to purchase the newer version at a substantially reduced price.

No such solution was offered.

Instead, I was referred back to the original retailer if the lamp was within Audo's two-year warranty period, while Audo also acknowledged that accidental damage might not qualify for a warranty claim anyway. My lamp is over two years old, so that doesn't help.

I want to be fair: I am not claiming that Audo caused the original damage. The lamp was accidentally knocked over, and that is obviously not the manufacturer's fault. My criticism is about what happens afterwards.

For a premium design company, I find it extremely disappointing that a product at this price point can become effectively unsupported after only a few years because the manufacturer has revised the design. There is apparently no repair procedure available to the customer, no compatible replacement fitting, and in my case no goodwill replacement offer or discount on the current model.

One of the reasons I am willing to spend considerably more on well-designed furniture and lighting is because I expect these products to be objects I can own and maintain for a very long time! A fully functioning designer lamp should not effectively become disposable because a small mechanical fitting can no longer be repaired.

Had Audo offered a practical repair route, supplied the necessary part, referred me to someone capable of repairing it, or even offered a discount toward the current version, my impression of the company would have been very different.

Instead, I am left with an expensive lamp that works but that Audo says it cannot support or help me fix.

That experience has significantly changed my perception of the brand. Repairability and after-sales support will be a much bigger consideration for me when buying premium lighting in the future, and based on this experience I would never again purchase another Audo product.

Audo makes beautiful products, and we have invested a significant amount in the brand because we genuinely love the design.

Unfortunately, the level of customer service and after-sales support does not seem to match the level of the products or the brand.

When a customer has invested heavily in a premium brand, you expect the company to listen, understand the issue and show some ownership when something goes wrong. Instead, the communication can feel very scripted, with standard responses being given rather than the actual situation being properly considered.

This is particularly concerning when the same product develops the same fault twice and still absolute no interest in replacing the product or bring it to our store lets have a look... Nothing!

I have also looked at the current Trustpilot reviews, where 88% are one-star reviews, and a number of them relate to customer service and after-sales support.
That raises a legitimate question about whether this is an isolated issue or something Audo needs to address more seriously.

For us, the biggest disappointment is not the product itself. It is that the customer service experience has made us question whether we want to spend more money, time and energy on Audo in the future.

A premium brand should stand behind its products and, just as importantly, its customers.

Købte en vase på deres hjemmeside. Ankom efter 2 hverdage. God oplevelse.

I purchased a smart light from menu for over £400 (since taken over by Audo). The light is controlled by an app. Audo has discontinued the app. They ignored my contact asking for help. Finally a response via the retailer and the suggestion was to get an electrician to change the hardware and wire it to a dimmer switch. All at my expense!
Disgusting customer care.
I can’t afford to replace the light fitting or hardware. This was a fitting I wanted to keep installed indefinitely 🥺

I am extremely disappointed with the after-sales service of Audo Copenhagen.
Four years ago, I purchased three leather Harbour Swivel Chairs. One of them recently broke: the seat shell detached from the base. Although the chair is no longer under warranty, I am not asking for a refund or a replacement. I simply wanted advice on how and where to have it repaired, or whether spare parts are available.
Over the past weeks, I have contacted Audo Copenhagen by email more than five times. I have received absolutely no response. Not even an acknowledgement.
What makes this even more disappointing is that Mobilia in the Netherlands, which sells these chairs but was not the original retailer from whom I purchased them, has been kind enough to answer my questions and actively help me find a solution.
For a premium design brand like Audo Copenhagen, complete silence towards a customer who is only asking for assistance is unacceptable. Beautiful furniture should be backed by equally good customer service. Unfortunately, that has not been my experience.
Very disappointing.

Writing for three weeks with the customer "service". Takes days for a reply, not helpful, just expanding time. This was the first and the last time I ordered at this company.

Expérience catastrophique produit et service après vente.
J’ai acheté une lampe à 700€, commandée par une app. Moins de 3 ans après l’app ne fonctionne plus et a disparu du appstore.
Réponse du service client à ma réclamation : achetez une nouvelle lampe à 700€ avec 25% de réduction !!!

Uprofessionelle og racistiske medarbejdere
Jeg var der med min veninde (som bruger tørklæde), og synes simpelthen at det er utroligt at man tror at man kan drive en forretning på denne måde. Vi sad på stolene og gik igennem billeder af stof, så kommer medarbejderen op til os og siger på engelsk, “this is a store”… vi kigger på hinanden og fortæller hende at vi snakker dansk. Så fortæller hun os at hvad vi laver er upassende…? Min veninde og jeg vælger at går, og jeg fortæller hende at det er fint, og ikke vil bruge vores tid her. Hun siger så “jeg synes altså ikke at jeg er uhøflig”… det er da meget fint at du synes det, tænker jeg, men hendes tone, ansigtsudtryk og hende ordforbrug fortæller lidt noget andet, som om hun “væmmes” ved os. Siger ret meget om hendes principper og personlighed, når hun føler sig “truet” af 2 unge piger med anden etnisk baggrund, så måske bør man lige tjekke op på det, hvis man ønsker om at drive en succesfuld forretning… dog, ville jeg ønske at jeg fik navnet på hende, men sådan er det vel.

Fik leveret Androgyne Sofabord. Da vi skulle sætte træbenene på marmorbordet flækkede stenen - det skete selvom vi fulgte manualen nøje. Jeg er ret chokeret over, at prisen matcher slet ikke kvaliteten. Har også en veninde, som har oplevet det samme. Jeg vil anbefale, at hvis man skal købe et dyrt marmor bord, hvor kvaliteten følger med, er Audo ikke virksomheden.

Bedrageri: sælger hylder af asketræ markedsført som egetræ.

Jeg har købt 8 Gridy Fungi Shelves fra Audo Copenhagen. Jeg sliber hylderne ned for at give dem en ny finish og finder hurtigt ud af at 3 af de 8 hylder er lavet af asketræ og ikke egetræ som der både står på indpakningen og hjemmesiden.

Jeg henvender mig til Audo Copenhagen som først benægter, men derefter indrømmer at nogle hylder (dem med mørk finish) er lavet af ask (en meget billigere og mindre attraktiv træsort end eg). Dog skulle dette være beskrevet tydeligt på indpakningen. I mit tilfælde er det hylderne med klar lak der er lavet af ask, og det står ikke beskrevet nogle steder på indpakningen.

Til dette svarer Audo at de vil tage det til efterretning hos deres produktionsafdeling og at de ikke har mere at sige til sagen. Ingen undskyldning, ingen løsning, og ingen anerkendelse af at de har begået bedrageri og falsk markedsføring.

Jeg har 2 genopladelige lamper, hvor den ene pludselig ikke kan oplades. De er udenfor 2 års garantien, så forretningen kunne ikke hjælpe, men anbefalede direkte kontakt til AUDO Cph.
De svarede at det nok var pæren, og den kunne desværre ikke skiftes.
Min mand flyttede batteriet fra den fungerende lampe til den der ikke kunne oplades, og så lyste den. Ergo var det batteriet. Jeg dokumenterede det for dem, og bad om mit batteri evt pris på et.
De svarede aldrig tilbage.
Jeg kan absolut ikke anbefale at købe vare fra AUDO Cph. Deres service er elendig.

I never received my package, of course it was paid and audo even doesn’t answer on Mails.
Be careful.

Bottle Grinders quickly became sticky and unpleasant to use despite being kept clean and attempting various cleaning methods.

Audo CPH literally acknowledged it "We are aware that the surface on our Bottle Grinder may become slightly sticky" and didn't offer any solution.

Useless customer service team.

Audo Copenhagen er en butik/restaurang/bar med stor potentiale. Det er derfor meget sørgeligt at se, at man ikke formår at højne kvaliteten og attraktionskraften på en bedre måde.

Et eksempel.

Min bedre halvdel og jeg havde tilmeldt os et arrangement den 25. oktober 2024, som blev kaldt Audo Social Club. Vi kom med en forventning om lidt livemusik og gode cocktails. Hvad vi mødte var:

3 personer i baren, der havde mere fokus på en større selskabs AW i et nærliggende lokale. Personer fra dette lokale strømmede til baren for at hente drikkevarer (fri bar). Gæster, ligesom os selv, var ikke i fokus, og man fik følelsen af at være mere til besvær end at føle sig velkommen. Efter en del ventetid og besvær lykkedes det os at få to glas mousserende vin. Audo Copenhagen havde tænkt sig at have livemusik, men det, vi så, var en parodi og synd for artisten. En sangerinde stillede sig pludseligt på trapperne med en lille højttaler og forsøgte at synge. Volumen var dog utroligt lav, og samtidig kom der hele tiden folk ud fra AW-lokalet, der forstyrrede. Det hele lignede en parodi, og det var, som sagt, synd for artisten, som nok kunne synge, men hele situationen med dårlig belysning, forstyrrende omgivelser og utilstrækkelige forberedelser endte i en mindre katastrofe.

Vi drak vores vin og forlod "katastrofeområdet" for at undgå endnu mere pinlighed.

At Audo Copenhagen leverede en så dårlig oplevelse var en stor skuffelse. Vi bor i området, ønsker Audo Copenhagen at få et så dårligt ry? Har Audo Copenhagen "råd" til at gøre sig til grin?

Igen, det var længe siden, vi har set noget så pinligt, og det vil virkelig tage lang tid, før vi sætter vores fod på Audo Copenhagen igen.

After waiting over 3 weeks for our lamps to get shipped the order was canceled due to wrong invetory... Customer service has been almost non-existent in this process. Won't be buying from them again, that's for sure.

I broke the glass of the JWDA lamp and ordered a new one, the waiting time was 3 months. I could have ordered a new lamp right away, but the extra piece just took so long!

The 1200 $ lamp I ordered was shipped 1 month after purchase and when it arrived it had marks of dirty fingers embedded in the lamp shade made of felt. I have sent 3 complaints without answer and called 5 times - no agents are available at any time.