Austen & Blake - Belfast Opiniones 108

TrustScore: 4.5 sobre 5

4,4

Donegall Square North, BT1 5GB Belfast, Northern Ireland, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had a great experience at Austen & Blake Belfast choosing our engagement rings. The staff were really helpful and made the whole process feel easy and enjoyable. Great selection, no pressure, and ever... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the choice of options to the members of staff, everything was fantastic. Mia was very knowledgeable, helpful and made the whole experience enjoyable. All the staff were genuinely interested and c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I purchased my engagement ring from Shannon in the Belfast store in February. She made sure that I was involved and informed every step of the way, from designing and choosing the stones, to gushing... Ver más

Valorada con 5 estrellas sobre 5

Had great service when visiting with my fiancée to buy my wedding ring at the Belfast store. Visited 3 times, and each time Shirley was great help from our initial visit to view the available rings,... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Joyería
  2. Tienda de accesorios de moda
  3. Joyero
  4. Diseñador de joyas
  5. Fabricante de joyas

Escrito por la empresa

Find Us When on the lookout for wedding rings in Belfast and diamond rings in Belfast, visit our jewellery shop on Donegall Square. You can visit our Belfast jewellers in this iconic square in the city that plays host to various affluent banks, coffee spots, and upscale shopping before heading to one of the area's many restaurants and eateries. Visit us in-store where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.


Información de contacto

  • Donegall Square North, BT1 5GB, Belfast, Northern Ireland, Reino Unido

  • 028 9562 2030

4,4

Excelente

TrustScore: 4.5 sobre 5

108 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 85% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

All of the staff

All of the staff, particularly Stephanie, made me and my partner feel so welcome. All of our questions were answered in a friendly and professional manner. I would highly recommend Austen and Blake to anyone going ring shopping.

6 de mayo de 2025
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear James,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Stephanie!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service

Valorada con 5 estrellas sobre 5

Staff were very helpful in helping me…

Staff were very helpful in helping me choosemy daughters wedding bracelet. Also cleaning my engagement ring free of charge was a nice touch

10 de octubre de 2024
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Jacqui,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service

Valorada con 5 estrellas sobre 5

Impressed

Very transparent. Told them my price and what she liked. Didn't force me into going higher. So no complaints

21 de marzo de 2025
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Valued Customer,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service


Valorada con 4 estrellas sobre 5

The ring I ordered was beautiful but…

The ring I ordered was beautiful but the clarity of the stone wasn’t like the picture or what I was expecting, but still gorgeous none the less

13 de abril de 2025
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Valued Customer,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service

Valorada con 5 estrellas sobre 5

Service was amazing

Service was amazing, big thank you to Josh for making it so easy.

25 de abril de 2025
Opinión espontánea
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Mark,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!


Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service

Valorada con 5 estrellas sobre 5

Best customer service ever

Best customer service ever
Ciara is very kind and knows exactly what you are looking for
I love going in to look but always end up buying something

7 de abril de 2025
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Harwant,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Ciara!


Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service

Valorada con 5 estrellas sobre 5

Good service, beautiful ring

Our experience in the Belfast store was great. We had time to look at some samples which helped us decide what we wanted. The delivery was super quick as was a ready to wear ring and the ring itself is a stunner. Thanks

12 de abril de 2025
Opinión espontánea
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Caroline,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service


Valorada con 5 estrellas sobre 5
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Valued Customer Service,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!



Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service



Valorada con 5 estrellas sobre 5

Shannon was very good and professional

Shannon was very good and professional. Has given us valuable advice on the jewellery. Over all very friendly atmosphere, we will be back for sure.

31 de marzo de 2025
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Patryk,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Shannon!



Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service


Valorada con 5 estrellas sobre 5

Fabulous service from Stephanie.

Stephanie was exceptionally patient and helpful. She was full of great ideas for a typically clueless male!
Excellent service from a member of staff who is a massive asset to the business.

31 de marzo de 2025
Opinión espontánea
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Richard,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Stephanie!



Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service


Valorada con 5 estrellas sobre 5

Engagement ring

The whole experience was great from start to finish I couldn’t be more happy with the ring and the service received!

24 de marzo de 2025
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear James,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!



Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service

Valorada con 5 estrellas sobre 5

Popped in today for a quick look…

Popped in today for a quick look around, Stephanie helped me and gave me plenty of options, fantastic help!

23 de marzo de 2025
Opinión espontánea
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Finn,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Stephanie!



Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service


Valorada con 5 estrellas sobre 5

Shannon and Holly in the Belfast store…

Shannon and Holly in the Belfast store were so knowledgeable and gave such good advice when choosing my eternity ring. They were so friendly and made it such an enjoyable experience. So happy with my beautiful ring - thank you so much.

14 de marzo de 2025
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Tracey

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Shannon and Holly!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service

Valorada con 5 estrellas sobre 5

Excellent customer service

Joshua went above and beyond to help me replace my ring and get me an upgrade. Extremely helpful and very good customer service.

12 de marzo de 2025
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Rebekah,

Thank you for taking the time to review your experience with us, we appreciate your kind words.

We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Joshua!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.



Kindest regards,


Austen & Blake Customer Service

Valorada con 5 estrellas sobre 5

100% happy The girl we were dealing with (manager)…

The girl we were dealing with (manager) is so nice and helpful she knew exactly what I was looking for I just loved the jewellers
Thank you so much I love my ring

6 de febrero de 2025
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Michelle,

Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valorada con 5 estrellas sobre 5

Went into Shirley at the Belfast store…

Went into Shirley at the Belfast store nearly a year ago and annoyed her every few weeks until I got the ring recently.
She was absolutely amazing and nothing was ever too big of an ask.
So happy with everything and be in soon for the wedding rings.
Shout out to Ciara also for everything.

25 de enero de 2025
Opinión espontánea
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Emmett,

Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Ciara!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valorada con 5 estrellas sobre 5

Professional and knowledgeable staff…

Professional and knowledgeable staff both in choosing and collecting jewellery.
Relaxed and enjoyable experience.

8 de febrero de 2025
Opinión espontánea
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Colin,

Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valorada con 5 estrellas sobre 5

The ring ordered was amazing

The ring ordered was amazing. I couldn’t imagine better fit. The quality seems excellent as well. The delay was a bit long but it was the Christmas period.

4 de enero de 2025
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Valued Customer,

Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valorada con 5 estrellas sobre 5

My recent experience at Austen and…

My recent experience at Austen and Blake was brilliant! I was looked after by Shirley, whose help was very insightful and she was super friendly! She is a credit to this jeweller. Thank you so much

30 de enero de 2025
Opinión espontánea
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Louise,

Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Shirley!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

Valorada con 5 estrellas sobre 5

Shannon is an expert in her field

Shannon is an expert in her field. Made a difficult decision easy.

Thanks again Shannon 🙏

11 de enero de 2025
Opinión espontánea
Logotipo de Austen & Blake - Belfast

Respuesta de Austen & Blake - Belfast

Dear Leo,

Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Shannon!

Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.

Kindest regards,

Austen & Blake Customer Service

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