I purchased some glass media for my pool. Unfortunately the bag was torn in transit, I sent an mail on the day I received, within the hour on a Saturday evening Simon responded promptly and offered a... Ver más
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Accounts/purchasing/the warehouse team all made the experience with the company reassure me that contact with the client and their genuine aim to please was high on their agenda. Updates were regularl... Ver más
La empresa ha respondido
We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us... Ver más
La empresa ha respondido
They got my pool heat pump back under wifi control by replacing the wifi module free of charge, even though out of warranty.
La empresa ha respondido
Información sobre la empresa
- Proveedor de bombas de agua
- Piscina cubierta
- Piscina al aire libre
- Proveedor de máquinas de bombeo
- Tienda de insumos para piscinas
Sobre Automated Environmental Systems
Escrito por la empresa
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Información de contacto
Unit B, Anglian Lane, IP32 6SR, Bury St Edmunds, Reino Unido
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4,9
Excelente
1 mil opiniones
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Glass Media Purchase - Great service
I purchased some glass media for my pool. Unfortunately the bag was torn in transit, I sent an mail on the day I received, within the hour on a Saturday evening Simon responded promptly and offered a refund in full. That's what I call fantastic service, no questions asked, he offered to send over a new bag or process the refund.
28 de junio de 2026
Opinión espontánea
Great service
They got my pool heat pump back under wifi control by replacing the wifi module free of charge, even though out of warranty.
1 de julio de 2026
Respuesta de Automated Environmental Systems
Thank you for your five star review and the feedback on your recent after sales experience with us, glad to hear we were able to sort the issue for you, always happy to help :)
Kind Regards,
The team at AES
Bought a poolex Opti 450
Bought a poolex T-450 - excellent service as always - highly recommend this company
1 de julio de 2026
Respuesta de Automated Environmental Systems
Hi Joey, thank you for your feedback and your continued custom, always happy to help :)
Kind Regards,
The team at AES
Excellent customer service throughout
Excellent customer service throughout. And provided a solution!
1 de julio de 2026
Respuesta de Automated Environmental Systems
Hi David, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
The AES Team
Accounts/purchasing/the warehouse team all made the experience with the company reassure me that contact with the client and their genuine aim to please was high on their agenda. Updates were regularly received and the swift diagnosis of my robot pool cleaner was much appreciated. Top marks to all the team.
29 de junio de 2026
Respuesta de Automated Environmental Systems
Hi Kevin, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Good company to deal with
Good informations provided by their sales team prior to purchase.
Pump/filter came quick and the quality is great.
Highly recommend
26 de junio de 2026
Respuesta de Automated Environmental Systems
Hi Triston, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Outstanding Service From Start to Splash! ⭐⭐⭐⭐⭐
I cannot recommend David highly enough. From my very first phone call, when I was looking for advice on the best and most efficient way to heat my above ground pool, he was incredibly knowledgeable, patient and generous with his time.
He guided me through everything, helping me choose the right heat pump, filter pump and all the fittings and accessories I needed to connect the whole system together. As someone who was completely new to pool equipment, I really appreciated having someone I could trust every step of the way.
What truly sets David apart is his after sales service. He spent a considerable amount of time with me on a video call, talking me through the installation, checking every connection and making sure everything was set up correctly. Nothing was too much trouble.
The result has been fantastic. Everything is running beautifully, the pumps are impressively quiet and the whole system works exactly as promised. Best of all, the pool reached a glorious 32°C and my grandsons spent a perfect afternoon floating around in their inflatable rings while watching the England v DR Congo World Cup match. It was exactly the family moment I had hoped for.
If you are looking for someone who genuinely cares, gives honest advice and provides exceptional customer service from start to finish, David is the person to call. Outstanding service, outstanding knowledge and a pleasure to deal with. Five stars without hesitation.
1 de julio de 2026
Opinión espontánea
Respuesta de Automated Environmental Systems
Hi Wendy, thank you for your fantastic feedback on your recent experience with our colleague David, it's great to hear that he supported you through every step of the process both before and after your purchase from us. I'm sure I can speak for David in relaying his thanks for your most generous feedback and rest assured that David and the rest of our team are always happy to help whenever needed :)
Kind Regards,
The team at AES
Respuesta de Automated Environmental Systems
Hi Lynsey, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
What a brilliant company
What a brilliant company. Go well above and beyond on the customer service experience! Bought from them multiple times and have never let me down once ! Go buy ! If only SKY would take note 🤦♂️
9 de junio de 2026
Respuesta de Automated Environmental Systems
Hi Giles, thank you for your great feedback and for your continued custom, always happy to help whenever needed :)
Kind Regards,
The team at AES
If Carlsberg made…
If Carlsberg made…
Simply outstanding customer service from AES.
Constructive, economical and effective solutions every time
Based on 5 yrs experience
9 de junio de 2026
Respuesta de Automated Environmental Systems
Hi Linley, Thank you so much for the review and we're really happy to hear that we are still refreshing the parts other businesses cannot reach! Here's to another five years :)
Excellent service and technical advice!
9 de junio de 2026
Respuesta de Automated Environmental Systems
Hi Ronald, thank you for your feedback, glad we could be of help :)
Great
Great help sourcing the correct component and then it arrived really quickly. Many thanks.
5 de junio de 2026
Respuesta de Automated Environmental Systems
Hi Paul, thank you for your positive feedback, always happy to help :)
Kind Regards,
The team at AES
We use AES every year for maintenance…
We use AES every year for maintenance the engineers always arrive on time and are efficient and cheerful.
What's not to like
5 de junio de 2026
Respuesta de Automated Environmental Systems
Hi Richard, thank you for your feedback on your recent service visit, really pleasing to hear that the standard is being maintained and thanks also for your continued trust in us :)
Kind Regards,
The team at AES
Respuesta de Automated Environmental Systems
Hi Rupert, thank you for your positive feedback, always happy to help :)
Kind Regards,
The team at AES
Respuesta de Automated Environmental Systems
Hi Terry, thank you for your feedback and the repeat business, always happy to help :)
Kind Regards,
The team at AES
Cabinet
Delivered the following day after ordering.
Pleased with the product and service.
4 de junio de 2026
Respuesta de Automated Environmental Systems
Hi John, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
They are a fantastic company friendly…
They are a fantastic company friendly and easy to deal with. Very helpful
28 de mayo de 2026
Respuesta de Automated Environmental Systems
Hi Kevin, thank you for your positive feedback, always happy to help :)
Kind Regards,
The team at AES
Great customer service
Great customer service, special thanks to Shell for going above and beyond.
6 de junio de 2026
Opinión espontánea
Respuesta de Automated Environmental Systems
Hi Neil, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
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