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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Paint company did real good and dispatched in quick time , THEN the courier step in !! Waiting in all afternoon for the delivery then get an email to say it’s running late will be 2 hours later now 20... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I needed to source some Graphenstone paint to complete a house we're building, nobody else was holding stock after the UK importer went pop - So finding these guys was an absolute live saver. I dealt... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I purchase paints/coatings on a regular basis and I arrived at this store for the first time. I will be buying from here again. Price including delivery was the cheapest. Website was a drea... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Avace team were communicative and helpful. Product arrived well packaged and as expected. Small delay which was my fault / issue communicating with courier. Emily from Avace went above and beyond to r... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de pinturas
  2. Tienda de pinturas
  3. Servicio de recubrimiento en polvo
  4. Tienda de papel tapiz

Escrito por la empresa

Stockist, Manufacturer and Distributor of High Quality Decorative, Breathable, All-in-One Paint Brands for Commercial and Residential Buildings. With over 40 years of experience, we have researched and selected the best brands for each of the marketing segments in which we operate. We also offer the lowest prices online including free delivery throughout the UK.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

92 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(92)

61 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very reliable and helpful..

14 de junio de 2025
Logotipo de Avace

Respuesta de Avace

Hi Michael,

We're glad that you found the service reliable and helpful!

We strive on putting our customers first.

We hope to hear from you again soon,

Emily - AVACE Ltd

Valorada con 5 estrellas sobre 5

Good service, biodegradable packaging

Good service, product and fast delivery.

Bonus points for biodegradable packaging.

30 de mayo de 2025
Opinión espontánea
Logotipo de Avace

Respuesta de Avace

Hi Silas,

Thanks for your review.

The polystyrene 'wotsits' as we call them can actually be put in water to dissolve. Not many people know this, but they are biodegradable and are made from potato starch. It's 100% recyclable and can also be used in compost bins.

Hope this helps, and hopefully warrants the extra star.

Emily - AVACE Ltd

Valorada con 2 estrellas sobre 5

I recently used the paint mixed by…

I recently used the paint mixed by Avace Ltd and found that the consistency was a bit watery, which made application slightly more challenging than expected. Additionally, the colour appeared lighter than anticipated based on the sample or description. A thicker consistency and more accurate colour match would greatly improve the overall experience.

17 de junio de 2025
Opinión espontánea
Logotipo de Avace

Respuesta de Avace

Hi Adam,

The colours can appear slightly different on the screen as it's a digital image. We find it's always best to judge the colour once it's dried and has had multiple coats. We recommend 2 or more coats just to get the best finish and colour.

Apologies that you found it harder to apply.

If you need any other information from us then please don't hesistate to call the office on 01384 400355.

Emily - AVACE Ltd

Valorada con 5 estrellas sobre 5

Graphene

I rang to order Graphene Exterior Paint - Avace has an excellent website and were incredibly helpful, nice, knowledgeable & efficient. Can't recommend highly enough - (plus wonderful free delivery service).

2 de junio de 2025
Logotipo de Avace

Respuesta de Avace

We're glad you enjoyed the customer service. It was lovely to chat with you and help with your purchase.

Emily - AVACE Ltd

Valorada con 5 estrellas sobre 5

Great price and delivered on time

Great price and delivered on time. Will use again.

7 de junio de 2025
Logotipo de Avace

Respuesta de Avace

Thanks for your kind response John. We're grateful for your custom.

We can't wait to see what you purchase from us next!

Emily - AVACE Ltd

Valorada con 5 estrellas sobre 5

Used many times

Used many times. Delivery always quick and paint well packaged.

1 de junio de 2025
Logotipo de Avace

Respuesta de Avace

Thanks for your review!

Emily - AVACE Ltd

Valorada con 1 estrellas sobre 5

Very Disappointed – Paint Failed After 1 Year and No Warranty Support

I purchased Demidekk paint with high expectations from Avace. I carefully followed all instructions for preparation and application on my wooden shed, using the correct tools and applying it in good weather conditions.

Initially, the finish looked great. But just one year later, the paint started peeling and flaking in several places — far sooner than I would expect from a premium product that claims long-lasting protection.

When I contacted Avace, the owner responded in a friendly manner but ultimately refused to honour the warranty. Despite clear signs of product failure, they claimed the issue was due to incorrect application — which I completely disagree with, as every step was done by the book. It felt like a convenient way to avoid responsibility by being friendly.

I’m left not only with a shed that needs repainting far too soon, but also with a poor customer service experience. Based on this, I would not recommend buying Demidekk from this supplier.

11 de junio de 2025
Opinión espontánea
Logotipo de Avace

Respuesta de Avace

Hi Mason,

Would you be kind enough to give us your order number as I can't find an order related to the name you've provided.

Then we'll be able to further investigate this for you.

Many thanks,

Emily :-)

Valorada con 5 estrellas sobre 5

Good prices

Good prices. No delivery charge. Very quick delivery

2 de junio de 2025
Logotipo de Avace

Respuesta de Avace

Thanks for your review :-) It's much appreciated.

Valorada con 1 estrellas sobre 5

I had a disappointing experience…

I had a disappointing experience ordering paint from Avace. I purchased a colour that matched the one I’ve used before — selected directly from the colour pad and previously bought from my regular, go-to paint shop. Unfortunately, my usual supplier was out of stock and I couldn’t wait two weeks, so I decided to give Avace a try.

The batch I received from Avace was noticeably lighter — both when compared to the colour pad and to the same paint purchased from my regular shop. Despite applying three coats (instead of the recommended two), the difference in shade is still very visible. One wall now stands out with a much lighter tone, making it look mismatched compared to the rest of the room.

I expected the same level of quality and colour consistency, but sadly that wasn’t the case. It's incredibly frustrating, especially when you're in the middle of a renovation and relying on accuracy. I won’t be ordering from Avace again.

6 de junio de 2024
Opinión espontánea
Logotipo de Avace

Respuesta de Avace

Hi Jennifer,

Would you be able to send over your order number please so we can investigate further?

Many thanks,

Emily

Valorada con 5 estrellas sobre 5

NKR Review

Good uncomplicated service.

7 de mayo de 2025
Logotipo de Avace

Respuesta de Avace

Hi,

Thank you for your review!

We're glad you liked the products and service.

Emily :-)

Valorada con 5 estrellas sobre 5

Excellent

Excellent, very fast delivery

1 de mayo de 2025
Logotipo de Avace

Respuesta de Avace

Hi Evita,

Thank you for the great feedback!

We're glad you were pleased with the service, so much that you're now a returning customer!

Happy Painting!

-Emily

Valorada con 5 estrellas sobre 5

very efficient

very efficient. Well packaged.

7 de mayo de 2025
Logotipo de Avace

Respuesta de Avace

Hi Elizabeth,

We're so pleased that you found our service to be worthy of 5 stars!

Please recommend us to your family and friends!

Happy Painting!

- Emily

Valorada con 5 estrellas sobre 5

Happy customer

Product delivered promptly and very well packaged. Very happy.

31 de marzo de 2025
Logotipo de Avace

Respuesta de Avace

Hi Kevin,

We're glad that you enjoyed our service, and thanks so much for taking the time to leave a review.

We hope to hear from you again in the future.

-AVACE Ltd

Valorada con 5 estrellas sobre 5

Great service from Emily and the sales team

Great service from Emily and the sales team in trying to match an old Butinox colour with the new DemiDekk range. On their excellent advice we have purchased the best primer and topcoat for our job.
Stuart Wale

11 de abril de 2025
Opinión espontánea
Logotipo de Avace

Respuesta de Avace

Thanks Stuart! It was great to chat with you and help you with your project. We'd love to see some pictures of the finished work.
- Emily/AVACE Ltd

Valorada con 5 estrellas sobre 5

Excellent customer care

Excellent customer care. very speedy process.
The paint arrived the next day and looks great on my project.
Easy to use and great coverage.

3 de abril de 2025
Logotipo de Avace

Respuesta de Avace

Hi Martin,

Thank you for your review. We're glad you loved the product, and we pride ourselves on our customer service.

- AVACE Ltd

Valorada con 5 estrellas sobre 5

Great customer service

Got a personal text message just to check that the order was the right colour. Then a colour chart was sent. The order arrived the next day, great service and product.

26 de marzo de 2025
Logotipo de Avace

Respuesta de Avace

Thanks Linda! Glad to have helped!

Valorada con 5 estrellas sobre 5

When my package arrived the paint had…

When my package arrived the paint had spilled out I contacted avace to inform them of my dilemma Emily promptly replied and arrange a replacement 5* to avace and especially Emily she's a star 🌟 would highly recommend this company

25 de marzo de 2025
Opinión espontánea
Logotipo de Avace

Respuesta de Avace

Thanks Margaret. I'm pleased we could get it sorted quickly for you.

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