Awareness Avenue Opiniones 

Respuesta de Awareness Avenue

24 dic 2025

Hi Gabrielle, We're really sorry this was your experience — especially around the expectations for Christmas delivery and the stress of noticing suspicious card activity the same day.

On the “Wyoming vs. China” point: Awareness Avenue is registered as a U.S. business (Wyoming). We work with international fulfillment and shipping partners, which can make it look confusing from the outside, but we should always be clearer about what that means in practice.

About your order: you’re right to be upset. This was a stock item, and the delay wasn’t due to production — it was caused by shipping networks being overwhelmed during the peak holiday period. Even when parcels are dispatched on time, carriers can slow down with limited flight capacity, backlogs, and delayed scans. That said, we should have communicated better and more proactively, rather than leaving you feeling misled.

Regarding your card being compromised: We take that seriously. We do not store or see full card details, and payments are handled through PCI-compliant payment processors. Still, if you see suspicious activity, the right first step is to contact your bank immediately — and we also want to review what we can on our side (order logs, checkout activity, and anything unusual).

If you’re open to it, please reach out to our support team with your order number + the email used at checkout, and we’ll:

Give you a clear shipping update (not vague), and

Assist you with documentation/details that may help your bank’s investigation.

You deserved a smoother, more transparent experience — and we’re sorry we missed the mark here.

-The Awareness Avenue Team-

Respuesta de Awareness Avenue

Actualizada el 22 dic 2025

Thank you for taking the time to share your feedback, Louis — I’m genuinely sorry that your experience felt disappointing and that our communication didn’t meet your expectations.

I want to clarify a few points transparently. Your order was for The Luna – Halo Moissanite Customized Ring, which is a made-to-order/customized item. At checkout and again in our confirmation email, we state the production timeline is 15–20 business days (plus shipping). Since your order was placed on December 11, 2025, we were still within that stated production window during our conversation.

That said, we absolutely understand why the Christmas deadline mattered to you, and we also recognize that we could have handled the situation with more warmth and clearer proactive updates. When someone is buying a gift, timing and reassurance matter — and it’s on us to communicate better.

Regarding cancellations/refunds: because customized pieces are started shortly after purchase and are produced specifically for the customer, our policy allows cancellations only within 24 hours. This is not meant to shift “all risk” to the customer, but to reflect the real cost and commitment involved once production begins. Still, we hear your feedback that this can feel rigid — especially when the order hasn’t shipped yet — and we’ll be reviewing how we can improve the experience and set expectations even more clearly.

Even though we couldn't cancel the order at that stage, we offered $100 store credit as a courtesy due to the timing issue, and we’re continuing to move your order forward. As shared in our latest update, your ring is expected to ship shortly.

We appreciate your patience and understanding!

-The Awareness Avenue Team-

Respuesta de Awareness Avenue

19 dic 2025

Hi Diane,

Thank you so much for your honest review! We really appreciate you choosing Awareness Avenue.

Mistakes happen, and we’re glad you reached out so we could help right away. Our team is always here to respond quickly and make sure everything is correct and stress-free.

Thanks again for your kind words — it means a lot to us. 💛
—The Awareness Avenue Team

Respuesta de Awareness Avenue

18 dic 2025

Hi there,

Thank you so much for your 5-star review! 😊
We’re really happy to hear Michelle was able to help and answer all of your questions in detail before you placed your order.

If you ever need anything else—product info, sizing help, or just a second opinion—we’re always here for you.

Warm regards,
Awareness Avenue Support Team

Respuesta de Awareness Avenue

15 dic 2025

Hi Paul,

I’m really sorry you’ve had this experience — I understand how frustrating it is when you’re expecting an item and it doesn’t arrive as fast as you hoped.

In your case, the item you ordered was customized and made-to-order, meaning it was handcrafted for you after the order was placed. Because of that, it takes longer than a ready-to-ship product. We communicate this production timeframe on our website and by e-mail for customized pieces, since the ring must be made, checked, and prepared before dispatch.

Also, I want to clarify that you were speaking with a real support agent. As soon as you reached out, our team got in touch with you and offered to update your shipping address, exactly as you requested.

We’re here to make this right and to ensure your order is delivered smoothly.

Warm regards,
The Awareness Avenue Team

Respuesta de Awareness Avenue

11 dic 2025

Thank you so much for your kind words! 💛
We’re so glad we could resolve your issue quickly — your satisfaction means everything to us. Our team is always here to help whenever you need it. 😊

Thank you for choosing Awareness Avenue! ✨

Respuesta de Awareness Avenue

27 nov 2025

Thank you so much for your wonderful review, Reggie! 🌟

We’re thrilled to hear that your experience was smooth and painless, and that you’d recommend Awareness Avenue to others — that truly means a lot to us. 🙏

We’re also so happy you love your ring and that it will be a special Christmas gift – what a beautiful way to celebrate. 🎄💍

If you ever need anything else or have any questions down the road, we’re always here to help.

Warm regards,
– The Awareness Avenue Team -

Respuesta de Awareness Avenue

3 nov 2025

Hi Joshua,

I’m truly sorry for the stress this caused—especially with an engagement on the line. I’d like to clarify what happened and make sure you have everything you need.

Why it took time?
Many of our rings (including customized sizes/finishes) are made-to-order. Production typically takes 15–20 business days (Mon–Fri) before shipping. Your order, placed on September 30, entered production immediately and reached the shipping stage near the end of that month.

About the “label created” status:
A label was generated on October 23. With international hand-offs, tracking can show “label created” until the first physical scan at the express hub. That gap does not mean the parcel wasn’t moving; it’s a scan-visibility delay that can happen when freight is consolidated.

Current status:
Your parcel has shipped via FedEx Express—we’ve just emailed you the tracking link—and it’s scheduled for delivery on Monday, November 10. If you need the package held at a FedEx location or delivered at a specific time, reply to our email and we’ll help set that up.

Support & next steps:
I’m sorry your follow-up emails didn’t get a timely reply. We’ve prioritized your thread. If anything isn’t perfect upon arrival, we’ll make it right according to our policy—please reply to the tracking email, and we’ll assist you immediately.

We appreciate the opportunity to resolve this issue, and we hope that your ring’s arrival helps you keep your plans on track.

— Awareness Avenue Support Team

Respuesta de Awareness Avenue

30 oct 2025

Thank you so much for your review, Matt! ⭐️
We’re glad the size exchange was quick and hassle-free—that’s exactly the experience we aim for. If you need any help with fit or care tips going forward, just reach out, and we’ll take care of you.

Enjoy the new ring!
— The Awareness Avenue Team

Respuesta de Awareness Avenue

30 oct 2025

Vielen lieben Dank für Ihre 5-Sterne-Bewertung, Stefan! 💫
Es freut uns sehr zu hören, dass Ihr Evelyn-Ring (platinierte Ausführung) angekommen ist und Sie rundum zufrieden sind. Entschuldigen Sie bitte die etwas längere Lieferzeit – umso schöner, dass sich das Warten gelohnt hat und die Verarbeitung Sie überzeugt.

Viel Freude beim Tragen! Wenn Sie möchten, teilen Sie gerne ein Foto – wir lieben Kund*innenfotos. Und falls Sie jemals Fragen haben, ist unser Support jederzeit für Sie da.

Herzliche Grüße
Ihr Awareness Avenue Team

Respuesta de Awareness Avenue

20 oct 2025

Thank you for sharing your honest feedback, Melony — we truly appreciate you taking the time to let us know about your experience. 💬

We’re sorry to hear that the ring didn’t meet your expectations, especially as it held such meaningful significance as an engagement piece. We’d love to take a moment to clarify a few important details:

🔄 About Tarnishing:
The ring you received is crafted with thick gold vermeil plating over solid S925 sterling silver, which is a high-quality, hypoallergenic base. Like all plated jewelry, especially when worn daily, some natural wear and tear over time—particularly on the underside of the band—is expected. This can vary based on skin pH, lifestyle, and care. That said, we offer complimentary polishing advice, care tips, and in some cases, one-time replacements to support our customers.

💎 About the Stones:
We exclusively use high-grade moissanite or lab-grown gemstone simulants to offer beautiful, ethical, and affordable alternatives to mined gems. While they may not be natural amethyst or diamond, they are crafted to match the appearance and sparkle of their natural counterparts—often exceeding them in brilliance and durability. We make this clear in our product descriptions to ensure transparency.

❗Regarding Your Cancellation Request:
As noted during checkout and on our policy page, custom-made items can only be canceled within 24 hours of placing the order. After that, each piece enters our production queue and is handcrafted specifically for you. Because every item is made-to-order, we’re unable to cancel or alter the process once production begins. This ensures the unique quality and personalization of every piece.

We genuinely regret that this experience didn’t align with your expectations. If there's anything we can still do to help—whether it’s guidance on care, resizing, or a one-time courtesy—we’d love the opportunity to turn this around. 💛 Please don’t hesitate to reach out to us directly at support@awareness-avenue.com.

Thank you again for giving us a try—and for sharing your thoughts so we can continue to improve.

Respuesta de Awareness Avenue

26 sept 2025

Hi Joy,

Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that our team was able to quickly resolve your order and get a replacement out to you within 48 hours. Your kind words mean the world to us — we truly care about making every experience smooth and worry-free.

We can’t wait to serve you again in the future! 💛

– The Awareness Avenue Team -

Respuesta de Awareness Avenue

22 sept 2025

Hi Larry,

Thank you so much for your kind words! 🌟 We're thrilled to hear that the purchasing process was quick and that our customer support team could assist you promptly. Knowing you’d recommend us to everyone you know means the world to us — that’s the highest compliment we could receive.

We look forward to helping you again anytime you need! 💍✨

– The Awareness Avenue Team -

Respuesta de Awareness Avenue

19 sept 2025

Hi Michele,

Thank you for sharing your experience! 💛 We're so glad to hear the exchange process was smooth and easy for you — that's exactly what we aim for. Enjoy your new piece in the perfect size! ✨ We’d love to help you find more pieces you’ll love in the future.

– The Awareness Avenue Team -

Respuesta de Awareness Avenue

19 sept 2025

Hi PJ,

Thank you so much for your kind words! 🌟 We're thrilled to hear that you had a great experience and that your product met your expectations. Providing a smooth and personal shopping experience is something we truly care about, so it means a lot to hear we hit the mark.

We look forward to helping you again in the future! 💛

– The Awareness Avenue Team -

Respuesta de Awareness Avenue

10 sept 2025

Hi Alex,

Thank you so much for your kind words! We’re happy to hear the process was quick and easy for you—that’s exactly the experience we want to deliver. We truly appreciate you taking the time to share your feedback and look forward to serving you again in the future. 💎✨

Warm regards,
The Awareness Avenue Team

Respuesta de Awareness Avenue

8 sept 2025

Hi Kathy,

Thank you so much for your kind words! 🌟 We’re delighted to hear that you’ve always had great experiences with our communication and support — it truly means the world to us. Providing quick, caring, and reliable service is something our team takes pride in, and knowing it’s made a difference for you makes all the effort worthwhile.

We look forward to being here for you anytime you need us. 💛

Warm regards,
The Awareness Avenue Team

Respuesta de Awareness Avenue

3 sept 2025

Hi Nikki,

Thank you so much for your kind words and for taking the time to share your experience 💛. We’re thrilled to hear that Michelle made your shopping journey smooth and enjoyable — we’ll be sure to pass along your praise to her!

Providing both beautiful jewelry and outstanding service is at the heart of what we do, so it truly means a lot to know we’ve delivered on both for you. We’re grateful for your support and look forward to serving you again anytime.

With gratitude,
The Awareness Avenue Team

Respuesta de Awareness Avenue

8 ago 2025

Hi Janine,

Thank you so much for your kind words! We’re truly sorry the bracelet arrived bent, but we’re glad our support team could step in quickly and make things right. Your satisfaction means everything to us, and we're always here to help – fast.

Thanks again for trusting Awareness Avenue – we appreciate you! 💛

Warm regards,
The Awareness Avenue Team

Respuesta de Awareness Avenue

5 ago 2025

Hi Waynette,

We’re truly sorry to hear your experience didn’t meet expectations — especially since the ring was meant as a meaningful gift for your granddaughter’s 21st birthday.

After reviewing your order and all communication, we’d like to clarify a few important points for transparency:

The ring purchased was a custom, made-to-order piece in gold vermeil, which is a thick layer of real gold over sterling silver — not solid gold. This distinction is clearly outlined on our product pages and is important when it comes to expectations around durability and care. Gold vermeil, while beautiful and high quality, requires proper handling to avoid bending or fading over time.

We also want to stress that we’re not refusing help — quite the opposite. From the moment you reached out, we’ve offered to replace the ring completely free of charge, even though it was a custom final sale item. All we’ve asked for is a photo of the damage so we can verify the issue and process the replacement, which is a standard procedure to ensure accountability and quality control.

As of now, we’re still waiting to receive the requested photo in order to move forward.

We genuinely care about making this right and ensuring your granddaughter receives a beautiful piece she can cherish. If you’re open to continuing the conversation, we’re here and ready to help — we just need your cooperation to complete the process.

Warm regards,
The Awareness Avenue Team