This company has beautiful products and the team are very accommodating The package takes a while to arrive but they are based in America The ring looks so similar to a real diamond I do rec... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Hello. The package was received awesomely in time for my anniversary. I definitely would've appreciated a standard quality assurance protocol of sending the client pictures of the process - or i... Ver más
La empresa ha respondido
Customer satisfaction is paramount. It's why I am a repeat customer. Purchases are delivered timely and if delayed they keep you informed. Any concerns or issues with a product, it's handled expedi... Ver más
La empresa ha respondido
I received my new bracelet and it exceeds my expectations. I wear it all the time except for showering. Thank you for great piece with quick shipping.
Información sobre la empresa
Escrito por la empresa
At Awareness Avenue, we create more than just jewelry – we craft meaningful connections. Our collection includes stunning gift jewelry with heartfelt message cards, designed to celebrate life’s special moments between friends and family. We also specialize in customized jewelry, offering premium materials like solid gold and platinum that can be personalized to match your unique style. We provide custom pieces crafted from S925 sterling silver with luxurious gold or platinum vermeil plating for those seeking affordability without compromising quality. Awareness Avenue – where every piece tells a story, and every detail is made with care.
Información de contacto
7302 Yellowstone Road, Cheyenne, WY 82009 United States, 82009, Cheyenne, Estados Unidos
- support@awareness-avenue.com
- awareness-avenue.com
4,2
Muy bueno
1 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 85% de las opiniones negativas
Suele responder en menos de 1 semana
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Such a relief
My fiancé purchased my engagement ring roughly a year before proposing. He did not have any info on the order, just the ring box with Awareness Ave engraved. I contacted the website from my own email and explained that after washing my hand and putting my ring on, a small diamond had fallen out, which i found on the bathroom floor by some miracle. I was purposed to on the 12.23.24 and lost the diamond on 1.7.25. I was prepared to take it to a jeweler but reached out to Awareness and they reponsed within a few hours. I was able to give them my idiot's name, address, ring type, rough order time line, and they found the order. They issued a replacement to be sent out, which was a just a few ours ago before I wrote this. I get to keep my original, which I will still fix because I want the original my honey gave me, but I love that they are replacing a product I did nothing to to ruin. I wanted this man stuck to me for life and I wanted his damn ring so I took care of it. Which lasted two weeks, story of my life. Thank you so much for you help, would buy a ring from her again.
8 de enero de 2025
Opinión espontánea
Respuesta de Awareness Avenue
Hi Haley,
Thank you so much for sharing your story with us—it truly warmed our hearts. First off, congratulations on your engagement! It sounds like you and your fiancé share something so special, and we’re honored that one of our rings is part of your love story.
We’re genuinely sorry to hear about the stone coming loose, but we’re so glad you reached out and gave us the chance to make it right. Your patience and understanding mean the world to us. We know how sentimental the original ring is to you, and it’s wonderful to hear you plan to fix and cherish it.
We also couldn’t help but smile at your humor and love for your fiancé (and his "timeline guessing skills"). Relationships and jewelry both come with their fair share of adventures, and we’re glad we could help add a positive chapter to yours.
If there’s ever anything else we can do for you, don’t hesitate to reach out. We’re always here to help, and we’d be thrilled to assist you again in the future.
Wishing you a lifetime of love, laughter, and, of course, sparkle! ✨
Warm regards,
The Awareness Avenue Team
I bought for Christmas for my 13 year…
I bought for Christmas for my 13 year old son. He has been struggling and it brought him to tears.
29 de septiembre de 2024
Respuesta de Awareness Avenue
Thank you so much for sharing this touching story, Kimberly. Knowing that our product brought such a meaningful moment to your son truly warms our hearts. It's moments like these that remind us why we do what we do. Please let him know we’re sending him all our love and support—and to you as well for being such an incredible parent. Wishing you both a wonderful New Year filled with joy and strength. ❤️ The Awareness Avenue Team
My Almost 11 Year old Grandson
My Almost 11 Year old Grandson, LOVED IT,
Thank you all for such a nice Heirloom gift!
23 de octubre de 2024
Respuesta de Awareness Avenue
Thank you so much for sharing this wonderful feedback, Linda! We’re thrilled to hear your grandson loved his gift – what a special memory for both of you. Knowing it’s seen as an heirloom-worthy piece truly warms our hearts.
If there’s ever anything else we can help you with, please don’t hesitate to reach out. Thank you for letting us be part of such a meaningful moment in your family!
Warm regards,
The Awareness Avenue Team
It Was a Gift For Our Son For XMas
It Was a Gift For Our Son For XMas. He is a Police Officer. He Loved it.
21 de octubre de 2024
Respuesta de Awareness Avenue
Hi David,
Thank you so much for sharing this! We're truly honored that our piece was part of such a special Christmas gift for your son. Knowing it brought joy to a dedicated police officer means the world to us.
Please send him our heartfelt gratitude for his service and for choosing us to be part of such a meaningful moment. If there's ever anything else we can do for you or your family, we're just a message away!
Warmest wishes,
The Awareness Avenue Team
My mom ordered this for my son
My mom ordered this for my son. She is at the end stages of a terminal disease and it was the perfect gift for her to give to him. It brought them both to tears.
31 de diciembre de 2024
Respuesta de Awareness Avenue
Thank you for sharing such a deeply moving story with us, Gavin. We’re incredibly honored to have been a part of such a meaningful moment between your mom and your son. It’s truly touching to know that this gift could hold such profound significance and create a memory so full of love.
Our thoughts are with you and your family during this time. Please know that we’re here for you if you need anything. Wishing you and your loved ones comfort, strength, and precious moments together.
With heartfelt gratitude,
The Awareness Avenue Family
I absolutely love this ring
I absolutely love this ring. I should have sized down because I went with my previous size prior to weight loss. This was the best Christmas present to myself! I will be purchasing again!
26 de agosto de 2024
Respuesta de Awareness Avenue
Thank you so much for your lovely review, Jacey! We’re so happy to hear how much you love your ring—it sounds like the perfect Christmas gift to yourself! And no worries about the sizing; we’re always here to help if you need assistance with that or anything else.
We can’t wait to welcome you back for your next purchase—it’s an honor to be part of your jewelry collection. Wishing you a sparkling New Year filled with joy, success, and all the beautiful moments you deserve!
Warm regards,
Awareness Avenue Team
I can't say enough about how good the…
I can't say enough about how good the support team is. Very prompt and courteous. World class service;'!
26 de agosto de 2024
Respuesta de Awareness Avenue
Hi Chris,
Thank you so much for your kind words! We’re thrilled to hear that our support team made such a positive impression. Providing world-class service is what we strive for every day, and it’s so rewarding to know we hit the mark for you.
Your trust means the world to us, and we’re always here if you need anything. Don’t hesitate to reach out—we’re just a message away!
Warm regards,
Customer Support Team - Awareness Avenue
A wonderful experience
A wonderful experience. Continued updates on time of arrival. When the package was delivered it was exceptionally wrapped and the product was truly a work of craftsmanship.
My son thoroughly enjoyed the gift.
Will definitely recommend.
17 de septiembre de 2024
Respuesta de Awareness Avenue
Thank you for sharing your experience with us, David! It truly means the world! Knowing you enjoyed everything from the updates to the beautiful wrapping and the craftsmanship of the gift fills us with joy. ✨ We’re delighted your son loved it!
Your thoughtful words are so encouraging, and we’re beyond grateful for your recommendation. It’s customers like you who make what we do so rewarding. Here’s to creating more special moments together in the future! 😊
With appreciation,
Awareness Avenue 💎
Love this ring
Love this ring. I’ve bought several because of the quality. This one captured my eye because I had one very similar when I turned 16 but it was stolen. It was the only thing my parents could afford - and it had more sentimental value than anything. I am happy I found one very very similar. The stone is a bit smaller than the Azure I’m used to but it a gorgeous piece and I’m happy I have it 🩵
10 de agosto de 2024
Respuesta de Awareness Avenue
Hi Virginia,
Thank you so much for sharing your story with us—it truly touched our hearts. 💖 Knowing that this ring brought back such meaningful memories from your 16th birthday is incredibly special. We’re so sorry to hear about your original piece being stolen. We’re honored to have brought something similar back into your life.
It’s wonderful to hear that you love the quality and beauty of this ring, even with the stone being a bit smaller than you’re used to. Pieces with sentimental value always hold a unique kind of sparkle, and we’re thrilled to know this one does just that for you.
Thank you for trusting us with such a personal purchase. We’re so happy you found us, and we hope this ring continues to remind you of cherished memories while creating new ones. 😊
With gratitude,
Awareness Avenue ✨
My husband bought a ring for me
My husband bought a ring for me for Christmas. They make jewelry to order. In this quick-ship world, some people don’t plan and understand that things can take time. My husband waited 3 weeks for my item to ship and reached out to customer service. They responded happily and it did ship and he did receive notices. Some people are just used to Amazon. My ring is stunning.
4 de diciembre de 2024
Opinión espontánea
Respuesta de Awareness Avenue
Wow, Charlotte! Thank you for sharing your thoughtful review! We're so thrilled to hear that your husband chose one of our pieces for such a special occasion, and we're delighted that the ring exceeded your expectations. 🥰
You’re absolutely right—our jewelry is made-to-order with care to ensure the highest quality for our customers, and we truly appreciate your patience throughout the process. While we may not operate at "Amazon speed," we believe in crafting treasures that are worth the wait.
Wishing you both endless joy and sparkle this holiday season. If you ever need assistance or have any questions, we’re always happy to help! 💍✨
Warm regards,
The Awareness Avenue Team
Customer service is awful
Customer service is awful. I bought a ring nothing fancy or crazy in hopes it would get here before Christmas, and it says the item hasn’t even shipped yet. I tried reaching out multiple times to customer service and got no response. I didn’t do my research and didn’t know if it was a scam or not but I took my chances and well. I think I got scammed
20 de diciembre de 2024
Opinión espontánea
Respuesta de Awareness Avenue
Hello Armani, Thank you for sharing your feedback, and we’re truly sorry for any frustration you’ve experienced. We want to assure you that we take your concerns seriously. The ring you ordered is part of our Made-to-Order collection, which typically takes 10-15 business days to craft and ship, as advertised on our website under the ‘Made-to-Order Products’ section.
We completely understand how important timing is, especially during the holidays, and we sincerely apologize if this wasn’t clearer during your purchase. Our team will contact you directly to confirm your order status and provide updates. Rest assured, your order is in progress, and we’re committed to delivering the high-quality piece you’re expecting. Thank you for your patience and understanding
Once purchased you’ll hear nothing!
I I purchased some jewelry from this store but when it came to checking for a delivery date I got no response, no one to contact, no phone number to call and trying to get through online was frustrating! Once you buy something you’re on your own……Never again!
10 de diciembre de 2024
Opinión espontánea
Respuesta de Awareness Avenue
Thank you for sharing your feedback, and we’re truly sorry for any frustration you’ve encountered, Dolores. After reviewing your case, we can confirm that our customer service team responded to your email within 5 hours, providing an update that your order was already in transit. We’re happy to share that your order is out for delivery today and should arrive shortly!
We always strive to ensure timely communication, and we’re sorry if this wasn’t as seamless as expected. Please don't hesitate to reach out if you have any further questions or need assistance. We appreciate your patience and understanding, and we’re confident you’ll love your new jewelry!
Terrible Experience – Will Never Buy From Awareness Avenue Again
I ordered a ring from Awareness Avenue on November 22nd, as a gift for my girlfriend for our anniversary on December 12th. It’s now December 9th, and my package hasn’t even shipped yet! I tried reaching out to customer service and got no responses. It's honestly really disappointing.
I’m just about to give up on receiving the item in time for our anniversary, I can't even get a straight answer about where it is or when it will arrive. This company has horrible shipping and customer service. I should have gone with another brand, but now I’m stuck in this mess. Do yourself a favor and avoid this place at all costs.
Awareness Avenue has really let me down – I’ll never order from them again.
9 de diciembre de 2024
Opinión espontánea
Respuesta de Awareness Avenue
Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused, Jackson!
We’d like to clarify a few points about your order. The ring you purchased is a made-to-order piece, which requires extra care and time to craft perfectly – just for you. Your order was shipped on December 3rd and is currently with your local carrier. Based on the tracking details, it’s set to arrive this week, in time for your special anniversary on December 12th.
Our customer service team emailed you on December 9th, providing you with the tracking information and the most up-to-date status of your delivery. If you haven’t seen this message, please check your inbox (or spam folder), as it contains all the details you need.
We completely understand how important this gift is, and I’m truly sorry if our communication didn’t meet your expectations earlier. Please know that your satisfaction is incredibly important to us, and we’re always here to assist you further if needed.
Wishing you a wonderful anniversary celebration, and thank you again for choosing Awareness Avenue.
Warm regards,
Customer Experience Team | Awareness Avenue
This is the worst company I ever bought from.
This is the worst company I ever bought from. I ordered a bracelet for my grandson in early Oct. The gift came after his birthday. I’ve been trying to return this gift with no success. I’ve wrote them several times with no response. I then went to my credit card company and they started a dispute but said case closed because the product was delivered. I wrote back now three more times and they keep telling me til the dispute is completed they will not send me a return label. I even sent them the letter the bank sent me showing the case was closed. So frustrated. Do not buy from this company. They sre no good Now they want more details. The package arrived after my grandsons birthday. When I got it. It’s never been opened. I’ve asked numerous times to get a return label. They wi t send it they said til bank dispute is closed. It is closed and I even sent them the letter verifying that. They still won’t send it.
9 de octubre de 2024
Opinión espontánea
Respuesta de Awareness Avenue
Thank you for sharing your experience, and we're truly sorry for the frustration this situation has caused. We’d like to provide further clarity to help resolve this.
Your order was shipped on October 22nd and delivered on October 31st, within our estimated delivery window of 7-10 business days. However, I completely understand the disappointment of receiving the package after your grandson’s birthday, and we sincerely regret any inconvenience this caused.
After you first reached out to us on November 5th, we promptly sent you a pre-paid return label so you could return the item. However, the chargeback you filed on October 30th with your bank has put the funds on hold, meaning we cannot process the refund at this time. Unfortunately, we cannot honor the refund until your bank officially releases the funds back to us.
We want to assure you that as soon as the funds are returned, we will gladly process your refund without delay. We take pride in our 180-day return policy, and we’re committed to making this right for you.
We appreciate your understanding and patience while we work through this with your bank. If you have any questions or need further assistance, please don’t hesitate to reach out—we’re here to help.
Warm regards,
Customer Experience Team | Awareness Avenue
Missing Stones, broken ring and I still haven't received the ring I requested.I even took my ring for repairs and I was told that the stones are glued. No prongs
I bought and paid for two ring s ordered in August and September. All of the replacements have lost stones and one broke. I to it a for repairs that I was going to pay for and it was going to cost $200 because the stones are glued. No prongs; so the stones will continue to fall out. I still haven't received the ring I requested. No refund!
15 de agosto de 2024
Opinión espontánea
Respuesta de Awareness Avenue
Thank you for sharing your feedback, Diana! We’re truly sorry to hear about your experience. We take these concerns seriously, as customer satisfaction is our top priority.
To clarify, our records show that you purchased one ring, and when the initial issue occurred, we promptly sent you a replacement. All of our jewelry is handcrafted with care and precision, and while we do our utmost to ensure top-notch quality, occasional issues may arise beyond our control. In these rare cases, we always stand behind our products and are happy to offer replacements for defective items, as we did in this situation.
Regarding the ring with glued stones, after reviewing the picture you provided, we noticed that the design does not match any product from our collection. As such, it seems that the ring in question may not have been purchased from us. We understand how frustrating this situation must be, and we want to assure you that our products are made with high-quality materials and proper settings, including prongs, to hold the stones in place securely.
If there’s anything else we can do to assist you or if you have additional concerns, please don’t hesitate to contact our customer support team. We value your trust and will continue to work hard to provide the exceptional service and products our customers deserve.
Warm regards,
Awareness Avenue Customer Support Team
Really good prices but I haven’t gotten…
Really good prices but I haven’t gotten any updates about the shipping
22 de noviembre de 2024
Opinión espontánea
Respuesta de Awareness Avenue
Thank you for your feedback and for choosing Awareness Avenue, Rebecca! We're so happy to hear you appreciate our pricing. I completely understand your concern about the lack of updates, and I truly apologize for any inconvenience this has caused.
I want to share a little more about why your order is taking time. The product you selected is a made-to-order piece, handcrafted with care and precision, to ensure it meets our highest quality standards. This process typically takes 10-15 business days, as we want to create something truly special for you.
We’re working hard to complete your order, and once it’s ready, you’ll receive an update with tracking details. Your patience means the world to us, and we're confident you’ll find it worth waiting for when your beautiful piece arrives.
If you have any questions or would like an update on your order's progress, please don’t hesitate to contact our customer support team at support@Awareness-avenue.com. We’re here to help!
Thank you again for your understanding and for being a valued part of the Awareness Avenue family.
Warm regards,
Awareness Avenue Customer Support Team
I placed my order back on Nov 15,2024…
I placed my order back on Nov 15,2024 and none of the tracking links or order links work in my confirmation email. The help link does not work to request updates. Is this a scam site?
15 de noviembre de 2024
Opinión espontánea
Respuesta de Awareness Avenue
Thank you for contacting us and for bringing this to our attention, Donna. We completely understand your concerns and are here to provide clarity and reassurance.
First, we’d like to inform you that our processing time for off-shelf orders typically takes 1-2 business days. Your order was shipped on November 19th; according to the tracking information, the most recent update was on November 26th. Based on this, you can expect your package to arrive this week.
It’s important to note that during this busy holiday period, particularly around Black Friday, Cyber Monday, and Thanksgiving, many shipping carriers handle unusually high volumes, occasionally leading to delays. We truly appreciate your patience and understanding as they work through these challenges.
To ensure you're fully informed, I’ve also double-checked the tracking link for you. If you encounter any further issues accessing updates or have additional concerns, please don’t hesitate to contact support@awareness-avenue.com. We're here to assist you every step of the way.
Thank you for choosing Awareness Avenue, and I assure you that we are committed to ensuring your order arrives safely and promptly. We hope you love your new piece once it arrives!
Order Cancellation …
Quick response to my request to cancel my order. Best customer service I have ever received. Thank you!
25 de noviembre de 2024
Opinión espontánea
Respuesta de Awareness Avenue
Carolyn, thank you so much for taking the time to leave such a kind review! We’re thrilled to hear that our team was able to assist you promptly and provide a positive experience. At Awareness Avenue, exceptional customer service is one of our top priorities, and it means the world to us to know we made a lasting impression.
If there’s anything else we can do for you in the future, please don’t hesitate to let us know. We’re always here to help!
Warm regards,
The Awareness Avenue Team
I ordered my chain about a week ago and…
I ordered my chain about a week ago and I haven’t gotten any updates on it and I can’t find a tracking number or anything
20 de noviembre de 2024
Opinión espontánea
Respuesta de Awareness Avenue
Thank you for reaching out and sharing your feedback, Mathias —we truly appreciate it! I’ve checked into your order and can confirm that it was shipped on November 15th. A confirmation email with your tracking information was sent the same day, so it’s possible it may have landed in your spam or promotions folder.
Your order is currently in transit and should arrive next week. We’re entering the busy peak season for deliveries, so some delays are happening across carriers. We sincerely apologize for any inconvenience.
If you’d like more details about your shipment or need further assistance, please don’t hesitate to contact us directly at support@awareness-avenue.com. Our team is here to help and will ensure you’re cared for!
Thank you for your patience and for choosing Awareness Avenue. We can’t wait for you to receive your new chain—it’ll be worth the wait!
Warm regards,
Awareness Avenue Customer Care Team
I ordered from them three days ago
I ordered from them three days ago. No order confirmation, no tracking information! No customer service number to check the order.
13 de noviembre de 2024
Opinión espontánea
Respuesta de Awareness Avenue
Thank you for reaching out and sharing your concerns, David. We sincerely apologize for any frustration you’ve experienced.
We want to assure you that your order was shipped on November 13th, and we sent you an email with the tracking information the same day. This email might have landed in your spam or promotions folder, so we recommend checking there.
Your order is on its way, and we expect it to be delivered this week. Please rest assured we’re keeping a close eye on its progress to ensure it arrives promptly.
We don’t have a call center available, but our team is always here to assist you via chat, email, and social media. Please don’t hesitate to reach out if you have any further questions or need additional assistance—we’re here to help.
We truly value your trust in us and appreciate your patience. Thank you for choosing Awareness Avenue!
Warm regards,
The Awarenss Avenue Customer Care Team
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