Aybel Opiniones 

488
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Très satisfaite par cette 2e commande. Les sachets de teinture correspondent bien aux couleurs présentées sur le site. Facile à teindre (résultat plus uniforme à la main qu'en machine) J'ai bien... Ver más

Valorada con 1 estrellas sobre 5

Compte tenu du comportement très peu professionnel de l’interlocuteur à qui j’ai eu affaire (Tanya) et de l’impossibilité de déposer un avis négatif sur leur site ( avis truqués ) j... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ces dernières années, acheter de la teinture était devenu très compliqué. Mais le bonheur de teindre m'est revenu grâce à ces petits sachets de teinture. Aucune déception. Très facile à l'emploi. Le n... Ver más

Valorada con 5 estrellas sobre 5

J'adore ces teintures superbes et faciles à utiliser. On ne le dira jamais assez : pour une teinture soignée, il faut détacher la pièce à teindre soigneusement, même les taches qui ne se voient pas,... Ver más


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3,9

Muy bueno

TrustScore: 4 sobre 5

488 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

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Valorada con 4 estrellas sobre 5

I love AYBEL.....BUT....

I love AYBEL - the colours are gorgeous and, very importantly, they don't run!!!!!! I think they are the only dyes I have used where the colours are so vibrant but i never worry about them running in the wash. This is not true of Simplicol (which has some colours i adore, but which all have to be washed separately because they run); and it is not always true for RIT either. So that is fantastic. The prices are reasonable and that is all super.
WHAT IS NOT super, however, is that you have no idea what colour your dye will be. The pictures on the pieces of paper they send you are completely different from those on the screen and, often, almost always different again from what you get on your clothes .......and to an extent that is not true of other dyes. It is a HUGE problem. The type of water and the type of fabric (its age, condition etc) all affect outcomes - I understand that perfectly. But if all other companies had dyes that were so hard to predict, I wouldn't be complaining. That is NOT the case....as far as I can tell Aybel's presentation of its colours are less accurate and consistent than those of other companies, and when there is a particular shade range you are aiming to be within, that really is a big problem.

So, for example, I've just bought a ton of navy dyes, because I have a lot of things i want to dye dark blue. My shirt has come out a lovely blue, that suits me very well - I think it is called a Prussian blue. The one thing it clearly is not is navy blue...it is just too light for that. The same is true of the olive green and many of the other colours. It is not necessarily that you will be unhappy with the colours you get - for the most part, they will be beautiful (although I didn't like the olive colour until I ran it over a grey shirt, rather than a white one, as it was coming up too yellowy and too pale). (the Persian Pink is a GLORIOUS colour, but comes out much stronger and more vivid than you would expect given the screen image or the printed paper image. It actually comes out as a much more beautiful colour, for me, than I had expected. But that is not the point: the point is that if you had actually wanted something as light as that, you would probably be shocked and upset - rather than delighted, as I was - with the colour of your fabric. In short, it is impossible to predict at all accurately what colour you are getting. And that IS a huge problem, and one that is much worse here than for the other dye companies I have used.

For what it is worth, though, I must say that the navy blue is GORGEOUS, even if it is not anything that most people would consider 'navy'. It is a really pretty colour and, in fact, a very rare one - a bit deeper and more unusual than the 'royal blue) in RIT, from what I can see online. Perhaps closer to the blue at the bottom of the bottle on their 'saphire blue) dye for synthetics. It also helps to fill a gap in the offerings between all those lovely aqua blues on their site and the range of dark blues they have.
In short, PLEASE PLEASE PLEASE try and provide more accurate representations of the colours on-screen and on paper, including on the paper sheets the dyes come in. It is the only defect - but a serious one - in what is otherwise a really terrific product and company.

26 de marzo de 2023
Logotipo de Aybel

Respuesta de Aybel

Dear Annabelle,

Thank you for your detailed review and of course for being a regular customer of Aybel for so long. We appreciate that very much.

You also have regular contact with our customer service, you are now known by almost our entire team. That is also nice to see.

Unfortunately, you are not very satisfied with all aspects of our company. The outcome of the colors regularly surprises you, you write. Unfortunately, we have to agree with you on that. The dyeing of fabrics depends on many factors.

We try to make as much information as possible available on our website and through our customer service. Colors are complex. It starts with the naming. If you search the internet for the color navy blue and then choose images, you will already see a wide range of different shades of blue.

A second point is the difference between computer screens. On many computer screens, the colors appear significantly different from reality.

Thirdly, besides the fabric dye, there are many other factors that influence the outcome. The temperature, the duration, the original color of the fabric and the presence of protective products in the fabrics all have an influence.

We try to show the color differences as best as possible by providing images for dyeing wool and cotton. These are also actually dyed pieces of fabric that we have photographed and reproduced as best we can. In our manual, the colors have been formatted by a professional craftsman and printed as faithfully as possible.

On our website, the background of each product also indicates a color gradient depending on the temperature. For example, the color Anthracite has more blue tones at a lower temperature than at a higher temperature during dyeing. This has to do with the color development during dyeing. All chemical processes depend on many different factors.

I hope to give you, and also other customers, insight into the complexity of dyeing. From that point of view, I am pleased with your review.

Also, in fairness, I disagree with your statement that other brands of fabric dye would provide reliable results. This is not our experience. You can search the internet and find many corresponding experiences regarding the mismatch between results and expectations. By all means, this is valid for all brands. Of course, we can well imagine that it is annoying and frustrating if the results are not according to your own expectations, I think it is incorrect to assume that this only occurs with Aybel fabric dye.

Otherwise, we gratefully accept your feedback and continue our efforts to continuously improve our products and information based on the experience of our customers.

Kind regards,

Aylan

Valorada con 5 estrellas sobre 5

Très satisfaite

Seconde dose renvoyée car 1er essai non abouti. Bonne communication avec le service client et satisfaite du résultat.

18 de marzo de 2023
Logotipo de Aybel

Respuesta de Aybel

Merci! Team Aybel

Valorada con 4 estrellas sobre 5

Toujours des teintes tenables et…

Toujours des teintes tenables et fidèles à ce qui est montré dans le nuancier sur le site .a un prix très compétitif , c’est vraiment la bonne adresse à garder et à faire partager . Par contre, cette fois la livraison a été longue , mais les journées de mouvements sociaux et de grève doivent être la raison de ce temps plus long, car d’habitude , réception en express

23 de marzo de 2023
Logotipo de Aybel

Respuesta de Aybel

Merci ! Aybel

Valorada con 3 estrellas sobre 5

Teinture pantalon

Le résultat obtenu n’est pas parfait même en suivant scrupuleusement le mise d’emploi. Des marbrures sont apparues…
Il faut aussi bien nettoyer à vide la machine car les joints de fermeture du hublot sont tachés par la teinture.

19 de febrero de 2023
Valorada con 5 estrellas sobre 5

très bonne expérience

Les couleurs sont sublimes, le choix est important. les consignes sont claires. Le prix est très abordable. Avec 1 sachet j'ai teint un pantalon en machine, du rose pâle au rose persan. J'en suis ravie. L'utilisation est très simple et le résultat parfait. .

23 de febrero de 2023
Logotipo de Aybel

Respuesta de Aybel

Merci! Team Aybel

Valorada con 2 estrellas sobre 5

Pour machine la teinte dans le bac…

Pour machine la teinte dans le bac lessive ne part pas toute avec l eau au démarrage

22 de febrero de 2023
Logotipo de Aybel

Respuesta de Aybel

Bonjour, avez-vous dissous la poudre de teinture ?
J'aimerais vous aider à résoudre ce problème, veuillez me contacter.
Tanya

contact@aybel.fr

Valorada con 1 estrellas sobre 5

Bonjour

Bonjour. Non je ne suis pas contente, je n'ai jamais reçue mon produit . Donc je ne risque pas de recommander chez vous, car je n'aime pas payer pour rien. Je ne sais pas ce qui s'est passé, j'ai bien reçue ma facture, l'adresse est ok, mais rien. J'espère que vous allez faire quelque chose pour cette erreur de votre part . Cordialement

22 de febrero de 2023
Logotipo de Aybel

Respuesta de Aybel

Bonjour Josiane, votre commande a été postée le lundi 20 février. La livraison prend généralement deux à quatre jours ouvrables. Je ne sais pas pourquoi vous n'avez pas reçu votre commande. Nous devons compter sur La Poste pour la livraison ; il arrive que des commandes soient retardées ou perdues.
Si vous m'aviez contacté plus tôt, j'aurais pu vous aider.
Il est difficile de rectifier une situation dont je ne sais rien !

Contact@aybel.fr


Tanya


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